The Mission Crisp is entering a new phase of growth. Thousands of companies use our platform worldwide, and our customer base continues to expand across Europe, Asia, and North America. We are now looking for a Senior Customer Success Manager who will help us structure and scale our Customer Success function across EMEA, LATAM, and APAC. This role is not only about managing accounts—it is also about building the Customer Success playbook that will support Crisp’s next stage of growth. You will help define how we onboard, activate, retain, and expand our customers. What You Will Own Build and Structure Customer Success Design and improve frameworks used to onboard and support customers Help define: Onboarding workflows Success milestones Health scoring Expansion signals Retention strategies Shape how Crisp manages customer relationships at scale Drive Success Roadmap for Customers and Product Value Work closely with customers to ensure they fully adopt Crisp’s core capabilities: Collaborative inbox AI-powered support automation Support ROI Integrations and workflows Your goal: make sure customers extract maximum value from the platform Manage Strategic Accounts Across EMEA & APAC Act as the main success partner for key customers Understand their support operations, business model, and growth objectives Help them use Crisp as a lever for better customer experience Work Closely with LATAM & NA Customer Success Manager Collaborate with Pedro, based in Mexico, to scale Customer Success efforts globally Identify Expansion Opportunities Customer Success at Crisp is deeply tied to revenue Work with the Head of Sales & Partnerships to grow existing customer revenue Proactively identify opportunities for: Additional teams using Crisp New channels and use cases Upgrades to higher plans Represent the Voice of the Customer Work closely with the CRO to bring customer feedback and testimonials into: Product decisions Brand awareness Who We Are Looking For This role requires someon

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Crisp

Customer Success Manager EMEA & APAC

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