<p>In 1999 NASA lost contact with its Mars Climate Orbiter after a 9 month journey from Earth. It began its planned orbital insertion maneuver but went out of radio contact after passing behind Mars. While we may never know whether it was destroyed in the atmosphere or re-entered heliocentric space, we can draw the lesson that getting the details (in this case, units) right is critical, especially when shooting for the stars.</p> <p>While Mercury’s cosmic journey may be more metaphorical, we have our own sky-high ambitions and the need to marry those with precise data analysis.</p> <p>To that end, we are hiring a Machine Learning-focused Data Scientist to support our Risk team. This team is responsible not only for detecting, monitoring, and mitigating both first- and third-party fraud but also ensuring we know and understand our customers while monitoring their behavior for financial crime risk. You’ll play a key role in strengthening our fraud defenses while ensuring that Mercury continues to deliver a smooth and trustworthy banking* experience.</p> <p>This is an opportunity to join Mercury at a pivotal moment in our growth. You’ll be working on some of the most critical challenges facing the business and collaborating across product, engineering, and risk to protect our customers and the financial system at large.</p> <h3>Here are some things you’ll do on the job:</h3> <ul> <li>Build, validate, and deploy machine learning models to identify and prevent fraud in real time</li> <li>Support the reproducibility and robustness of said models through documentation, testing, and monitoring</li> <li>Ensure data quality and reliability across pipelines and tools</li> <li>Collaborate with Risk Strategy to ideate on model inputs and applications and with Engineering optimize deployment and observability</li> <li>Act as a technical lead prototyping, iterating on, and codifying best practices - and bringing the rest of the team along</li> </ul> <h3>You should have:</h3> <ul> <li>7+ years of experience working with and analyzing large datasets to solve problems and drive impact, with 5+ years of ML experience</li> <li>Proficiency in SQL and experience using it to understand and manage imperfect data</li> <li>Proficiency in Python and experience with statistical modeling and machine learning</li> <li>Experience deploying and monitoring machine learning models in production</li> <li>Comfort working in a fast-paced environment with evolving priorities</li> <li>Demonstrated ability to lead and empower others, delivering not just on your own work, but upleveling those around you</li> <li>The ability to drive strategic alignment between teams with differing roadmaps, timelines, or architectures</li> </ul> <h3>Ideally you also have:</h3> <ul> <li>1+ years of relevant risk experience</li> <li>Familiarity with LLMs or other GenAI and how they can be applied to risk or fraud detection</li> <li>Experience with modern data tools for pipelines and ETL (e.g., dbt)</li> <li>Experience with model governance as required in finance or other regulated industries</li> <li>Experience building zero-to-one solutions in ambiguous or greenfield problem spaces</li> </ul> <p>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-AC1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$239,000</span><span class="divider">&mdash;</span><span>$298,800 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$225,900</span><span class="divider">&mdash;</span><span>$282,400 CAD</span></div></div></div>

Staff Data Scientist - Risk ML

<p>Mercury is the fintech startups use for banking* and all their financial workflows. This turns out to be a pretty wild endeavor, so we’re looking to bring someone sharp onto our Ongoing Due Diligence (ODD) team to help us out. We are seeking a thoughtful and detail-oriented Senior Risk Investigator to join our team.&nbsp;</p> <p>In this role, you will support strategic initiatives that strengthen ODD’s KYC risk program and controls while ensuring adherence to established policies, procedures, and regulatory standards. You will help enhance existing operational workflows and develop new KYC/EDD controls to support upcoming product launches and processes.&nbsp;</p> <p>Additionally, you will also partner closely with cross-functional teams to evolve Mercury’s KYC program by implementing automation, introducing new controls, and building scalable solutions that improve operational efficiency while minimizing customer friction. This role reports directly to the ODD KYC Lead and is supported by a highly collaborative and experienced Risk team.</p> <p><em>*</em><em>Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <h3>Here are some things you’ll do on the job:</h3> <ul> <li>Lead the development and implementation of new operational processes, creating comprehensive procedures to support BPO outsourcing and execution</li> <li>Partner cross-functionally with Compliance, BSA, Product, Risk Strategy, and other teams to enhance Mercury's ongoing due diligence program and drive operational efficiency through data and technology</li> <li>Continuously refine and standardize desktop procedures for various KYC workflows to improve operational efficiency, accuracy, and regulatory compliance</li> <li>Support complex KYC Refresh and related workflow cases as needed to ensure accurate and consistent execution</li> <li>Identify opportunities to reduce unnecessary case volume by proposing auto-clearing logic</li> <li>Maintain and enhance metric dashboards to monitor control performance, remediation status, and operational effectiveness</li> </ul> <h3>You should:</h3> <ul> <li>Have 3 - 5 years of experience related to KYC, Risk Investigations, AML, or Sanctions</li> <li>Have 2+ years of experience building programs or processes</li> <li>Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision</li> <li>Have a strong understanding of Financial Services (or any other highly regulated) environments</li> <li>Have experience in managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required</li> <li>Have experience with KYC Verification Software (such as Alloy, MidDesk, Socure, etc)&nbsp;</li> <li>Love problem solving and making teams, products, and processes more efficient</li> <li>Be curious about the US banking system, startups, and ecommerce companies</li> </ul> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-JD1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:</div><div class="pay-range"><span>$106,200</span><span class="divider">&mdash;</span><span>$132,800 USD</span></div></div><div class="pay-input"><div class="title">US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: </div><div class="pay-range"><span>$95,600</span><span class="divider">&mdash;</span><span>$119,500 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$100,400</span><span class="divider">&mdash;</span><span>$125,500 CAD</span></div></div></div>

Senior KYC Investigator - Ongoing Due Diligence

<p>In 1968, the New York Stock Exchange began closing on Wednesdays so brokerage firms could catch up on paperwork. Every transaction depended on physical stock certificates being delivered, recorded, and reconciled. Trading had outgrown the infrastructure behind it. The expression “Paperwork crisis” had entered the nation's agenda resulting in other temporary measures like shortened trading days and extending settlement. The industry responded with electronic clearing systems and the establishment of the Depository Trust &amp; Clearing Corporation (DTCC) laying the foundation for markets that could operate at an entirely different scale.</p> <p>Every share needs an identity, every movement needs a record, and every balance needs to agree with the institutions holding the assets. The best financial infrastructure makes this complexity feel ordinary. Building it takes extraordinary care.</p> <p>At Mercury, our Investments team helps founders put their capital to work through products like Treasury and Invest. Our Custody team builds the systems underneath that experience: the ledger, security master service, reconciliation, and operational tools that keep customer assets accurately accounted for and give our products a dependable foundation to grow.</p> <p>We’re looking for a senior engineering manager to lead the Custody team through its next stages of growth and scale to better serve our small and large customers.</p> <p><strong>As part of this role, you will:</strong></p> <ul> <li>Lead, hire, and develop a team of senior engineers, providing thoughtful feedback and building a trusting and supportive environment.</li> <li>Own the team’s technical strategy and roadmap, translating Mercury’s investment ambitions into focused priorities and predictable delivery.</li> <li>Guide the design and evolution of core custody systems, including cash and securities ledgers, security master service, position tracking, and reconciliation.</li> <li>Partner with product, investment operations, and compliance to turn business and regulatory requirements into well-designed systems, operational controls, and auditable workflows that balance correctness, scale, and maintainability.</li> <li>Collaborate with Product and Partnerships to align integrations, responsibilities, and technical roadmaps.</li> <li>Set a high bar for correctness, reliability, and incident response, balancing new capabilities with the maintenance and improvement of critical systems.</li> </ul> <p><strong>The ideal candidate for the role:</strong></p> <ul> <li>Has 3+ years of experience managing highly technical teams.</li> <li>Has direct experience building or operating RIA and broker-dealer custody systems at scale, including ledgers, security master service, cash and securities reconciliation, and money movement.</li> <li>Understands the broker-dealer operating model and how responsibilities and data flow across introducing brokers, clearing firms, and custodians.</li> <li>Has worked closely with compliance and operations teams, translating requirements into practical engineering decisions and effective controls.</li> <li>Understands the lifecycle of securities and the implications of settlement and corporate actions for customer cash and positions across equities, fixed income, ETFs, and mutual funds.</li> </ul> <p>If this role interests you, we invite you to explore our public demo at <a href="http://demo.mercury.com/accounts/treasury">demo.mercury.com/accounts/treasury</a>.</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-ME1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$239,000</span><span class="divider">&mdash;</span><span>$298,800 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$225,900</span><span class="divider">&mdash;</span><span>$282,400 CAD</span></div></div></div>

Senior Engineering Manager - Custody

<p>In 1999, NASA lost contact with its Mars Climate Orbiter after a 9-month journey from Earth. It began its planned orbital insertion maneuver but went out of radio contact after passing behind Mars. While we may never know whether it was destroyed in the atmosphere or re-entered heliocentric space, we can draw the lesson that getting the details (in this case, units) right is critical, especially when shooting for the stars.</p> <p>While Mercury’s cosmic journey may be more metaphorical, we have our own sky-high ambitions and the need to marry those with precise data analysis.</p> <p>To that end, we are hiring a Machine Learning-focused Data Scientist to support our Risk team. This team is responsible not only for detecting, monitoring, and mitigating both first- and third-party fraud but also ensuring we know and understand our customers while monitoring their behavior for financial crime risk. You’ll play a key role in strengthening our fraud defenses while ensuring that Mercury continues to deliver a smooth and trustworthy banking* experience.</p> <p>This is an opportunity to join Mercury at a pivotal moment in our growth. You’ll be working on some of the most critical challenges facing the business and collaborating across product, engineering, and risk to protect our customers and the financial system at large.</p> <h3>Here are some things you’ll do on the job:</h3> <ul> <li>Build, validate, and deploy machine learning models to identify and prevent fraud in real time</li> <li>Support the reproducibility and robustness of said models through documentation, testing, and monitoring</li> <li>Ensure data quality and reliability across pipelines and tools</li> <li>Collaborate with Risk Strategy to ideate on model inputs and applications and with Engineering optimize deployment and observability</li> </ul> <h3>You should have:</h3> <ul> <li>5+ years of experience working with and analyzing large datasets to solve problems and drive impact, with 3+ years of ML experience</li> <li>Proficiency in SQL and experience using it to understand and manage imperfect data</li> <li>Proficiency in Python and experience with statistical modeling and machine learning</li> <li>Experience deploying and monitoring machine learning models in production</li> <li>Comfort working in a fast-paced environment with evolving priorities</li> </ul> <h3>Ideally you also have:</h3> <ul> <li>1+ years of relevant risk experience</li> <li>Familiarity with LLMs or other GenAI and how they can be applied to risk or fraud detection</li> <li>Experience with modern data tools for pipelines and ETL (e.g., dbt)</li> <li>Experience with model governance as required in finance or other regulated industries</li> <li>Experience building zero-to-one solutions in ambiguous or greenfield problem spaces</li> </ul> <p>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-AC1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$166,600</span><span class="divider">&mdash;</span><span>$250,900 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$157,400</span><span class="divider">&mdash;</span><span>$237,100 CAD</span></div></div></div>

Senior Data Scientist - Risk ML

<p>Mercury is the fintech startups use for banking* and all their financial workflows. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our Ongoing Due Diligence (ODD) team to help us out. We are seeking a detail-oriented and experienced individual with a background in either risk, banking, compliance, AML, fraud or regulatory to assist our ODD team. In this role, you will be responsible for conducting thorough reviews of existing accounts to ensure compliance with regulatory requirements and providing support for our BPO partners.</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <h3>As part of the journey, we would expect you to:</h3> <ul> <li>Conduct KYC Refresh and/or Enhanced Due Diligence Reviews as needed</li> <li>Identify opportunities to reduce unnecessary volumes through trends and themes associated to reviews conducted</li> <li>Support our BPO partners with escalations tied to various review types tied to CIP, CDD &amp; EDD</li> <li>Communicate effectively with various stakeholders and customers</li> <li>After account review, document rationale to maintain or exit decisions on customer accounts</li> <li>Identify and escalate any potential issues or concerns to management</li> <li>Maintain accurate and up-to-date records of all reviews conducted</li> </ul> <h3>Some things that might make you successful in a role like this:</h3> <ul> <li>Have a strong understanding of regulatory requirements</li> <li>Be a highly motivated self-starter, comfortable working within a fast paced environment</li> <li>Work efficiently and independently, but know when to ask for help&nbsp;</li> <li>Enjoy and have experience working autonomously in a queue based role, understanding how to prioritize your work and keep an organized, clean inbox and queue</li> <li>Place an emphasis on quality - paying very close attention to detail to keep bad actors out and ensure we’re letting good customers in&nbsp;</li> <li>Have great critical thinking skills and enjoy problem solving</li> <li>Have great written communication skills&nbsp;</li> </ul> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-JD1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:</div><div class="pay-range"><span>$85,500</span><span class="divider">&mdash;</span><span>$96,200 USD</span></div></div><div class="pay-input"><div class="title">US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: </div><div class="pay-range"><span>$77,000</span><span class="divider">&mdash;</span><span>$86,600 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$80,800</span><span class="divider">&mdash;</span><span>$90,900 CAD</span></div></div></div>

KYC Investigator - Ongoing Due Diligence

<div class="content-intro"><p><strong>Why join us</strong></p> <p>Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.</p> <p>Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.</p></div><p><strong>Engineering at Brex</strong></p> <p>Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.</p> <p><strong>What you’ll do</strong></p> <p>As a Senior Application Security Engineer, you will focus on finding and responding to security vulnerabilities across the Brex platform. In this role, you will perform code reviews, design reviews, penetration testing, and vulnerability management. You will develop and maintain tooling to perform static and dynamic testing of the Brex platform and tooling which supports secure developer workflows. Application Security is part of our wider Financial Scale organization, which means you will work closely with Security Operations, GRC, Product Security, Front End Platform,&nbsp; IT Infrastructure teams.</p> <p>We’re looking for individuals with a strong background and interest in penetration testing. You should have a demonstrated ability to find vulnerabilities in complex systems and craft exploits to demonstrate business impact. This role is highly cross functional and collaborative, you will have the opportunity to work with every engineering team across Brex. You should be enthusiastic about working with a variety of backgrounds, roles, and needs. Building a world-class financial service requires world-class security.&nbsp;</p> <p>Brex is pioneering the next wave of AI-driven financial services for dynamic, high-impact companies like Coinbase, Robinhood, and Anthropic. We're at the early stages of integrating AI across our product suite, this role will have the opportunity to influence and secure the future of AI Security at Brex. You'll be at the forefront of securing our novel AI implementations, identifying attack vectors in agentic-powered features, and partnering with product and engineering teams to build AI capabilities that our customers can trust with their critical financial operations.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Identifying vulnerabilities, demonstrating business impact, and articulating the risk of specific vulnerabilities to drive prioritization efforts</li> <li>Perform penetration testing and design reviews, looking for vulnerabilities and insecure designs, work with engineering and product to design secure product features</li> <li>Maintain and build internal tools to automate security efforts, perform SAST and DAST testing of the Brex platform, and support secure development practices</li> <li>Build and contribute to a culture of collaborative security excellence through technical leadership, learning sessions, and mentorship within the team and wider organization</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>5+ years work experience in an Application Security or related role</li> <li>Ability to find vulnerabilities in complex systems, demonstrating business impact through custom attack chains</li> <li>Experience with a wide range of secure development activities including— threat modeling, developer education, and incident response</li> <li>Knowledge of Python, scripting languages, and AI/agentic workflows to automate tasks, build tools and improve productivity</li> <li>Collaborative mindset paired with strong written and verbal communication skills</li> </ul> <p><strong>Bonus points</strong></p> <ul> <li>Proficiency with Kotlin, gRPC, GraphQL, Kubernetes</li> <li>Previous experience as a software engineer</li> <li>Consultancy experience performing web application security reviews</li> <li>Experience with securing distributed systems in AWS and cloud environments</li> <li>Experience with pentesting and securing agentic features and systems</li> <li>Contributions to the wider technical community— open source, public research, mentorship, community organizing, blogging, CVEs, presentations, etc</li> <li>Experience submitting to bug bounty programs or responsible disclosure programs</li> </ul> <p><strong>Compensation</strong></p> <p>The expected salary range for this role is $192,000 - $240,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.</p> <p>Brex LLC is a wholly owned subsidiary of Capital One, N.A.</p><div class="content-conclusion"><p><em>Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a&nbsp;<a class="c-link" href="http://brex.com/" target="_blank" data-stringify-link="http://brex.com" data-sk="tooltip_parent">brex.com</a>&nbsp;domain. Any outreach claiming to be from Brex via other sources should be ignored.</em></p></div>

Senior Application Security Engineer (Remote)

<div class="content-intro"><p>Thank you for considering Tailscale. If this job description resonates with you, please apply.&nbsp;<em data-stringify-type="italic">Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. </em><em data-stringify-type="italic">We encourage you to help us break that statistic!</em></p> <p><strong>About Tailscale&nbsp;</strong></p> <p>Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.</p></div><h3><span style="font-size: 12pt;"><strong>About the Role</strong></span></h3> <p>We’re seeking a skilled and diligent full-time Software Engineer to join our growing team. You will work as part of the engineering team to:</p> <ul> <li>Support and enable internal business units through shared engineering services and functionalities, building the tools and processes for those teams to succeed.</li> <li>Build relationships with multiple stakeholders across the organization to understand and meet their needs with projects you'll own end to end.</li> <li>Work directly with internal customer facing teams to empower their mission and take pride in making their day-to-day lives easier. Work with product engineering to extract the data needed to drive business decisions.</li> <li>Example deliverables in this role might include:</li> <ul> <li>Improve observability through metrics, alerting, logging and telemetry integration</li> <li>Identify and build improvements for Continuous Deployment</li> <li>Utilize infrastructure as code to make changes in a cloud environment</li> <li>Collaborate with other engineering teams to build cross functional infrastructure improvements</li> <li>Automate upgrades for managed services and VMs.</li> </ul> </ul> <p>Because we’re an early-stage and fully-remote company, we’re looking for a strongly motivated individual who can help move the product forward. The ability to think on your feet, collaborate with highly technical teams, and comfortably work asynchronously are essential.</p> <p><span style="font-size: 12pt;"><strong>Key Responsibilities</strong></span></p> <ul> <li>Work as part of a team of engineers to design, build, test, and document core software components.</li> <li>Exhibit ownership over the running services that comprise Tailscale’s product by building for observability, participating in incident response, and fielding customer support escalations.</li> <li>Analyze and improve efficiency, scalability, and stability of various system resources.</li> </ul> <p><span style="font-size: 12pt;"><strong>What We Are Looking For</strong></span></p> <ul> <li>Experience with CI/CD, secrets management, infrastructure as code, and observability</li> <li>Experience with distributed systems</li> <li>Experience with operating managed services in a cloud environment (preferably AWS)</li> <li>Experience with operating Kubernetes in production is a strong plus</li> <li>Familiarity with networks (IP addressing, routing, etc.)</li> <li>Most of the non-front-end portions of the system are developed in the Go programming language. Experience with Go is a plus.</li> <li>Ability to give and process constructive feedback, as well as work independently</li> <li>Flexibility to adjust to the dynamic nature of a startup</li> <li>Excellent written and verbal communication skills</li> </ul> <p>As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">CAN Pay Range</div><div class="pay-range"><span>$218,420</span><span class="divider">&mdash;</span><span>$273,360 CAD</span></div></div></div><div class="content-conclusion"><p><strong>What We Offer</strong></p> <ul> <li><strong>An inclusive, flexible environment where you can be your authentic self.</strong> We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li> <li><strong>A competitive total compensation package.</strong> This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li> <li><strong>Comprehensive group benefits with no waiting period. </strong>Take advantage of coverage for health, vision, dental, and more for you and your family!</li> <li><strong>Remote first company</strong>—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.</li> <li><strong>Employer-funded retirement contributions. </strong>Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.</li> <li><strong>Connect with other Tailscalars IRL. </strong>Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.<strong><br></strong></li> <li><strong>Support for your personal and professional development.</strong> Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.&nbsp;</li> <li><strong>Paid time off and a healthy work-life integration.&nbsp;</strong>Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!&nbsp;</li> <li><strong>A build-your-own home office setup. </strong>You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.&nbsp;</li> <li><strong>Paid parental leave program</strong>. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).</li> </ul> <p><em>Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.</em></p> <p><em>Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.</em></p> <p><em>Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit <a href="https://tailscale.com/scam-awareness">https://tailscale.com/scam-awareness</a>.</em></p></div>

Infrastructure Engineer

<div class="content-intro"><p>Thank you for considering Tailscale. If this job description resonates with you, please apply.&nbsp;<em data-stringify-type="italic">Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. </em><em data-stringify-type="italic">We encourage you to help us break that statistic!</em></p> <p><strong>About Tailscale&nbsp;</strong></p> <p>Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.</p></div><h3><span style="font-size: 12pt;">About the Role</span></h3> <p><span style="font-weight: 400;">Join our growing Revenue Enablement team, where you'll own onboarding and the enablement programs that keep our revenue team sharp. You'll make sure every new customer-facing hire ramps quickly and that ongoing programs deliver real results. From pre-boarding through ramp and into continuous enablement, you'll design, launch, and run the programs reps rely on by partnering closely with frontline managers and sales leadership, and collaborating across Sales, Customer Engineering, Support, Customer Success, Marketing, and Product.</span></p> <h3><span style="font-size: 12pt;">Key Responsibilities</span></h3> <ul> <li>Own and continuously improve onboarding for new revenue hires, from pre-boarding through ramp milestones.</li> <li>Extend onboarding into continuous everboarding enablement so reps keep building skills after initial ramp.</li> <li>Design, launch, and manage recurring enablement programs (skill development, product launches, process rollouts, certifications).</li> <li>Build scalable, role-specific enablement paths that support core competencies and career progression.</li> <li>Manage the logistics, content, and cadence of programs end to end, keeping them on schedule and on quality.</li> <li>Partner with frontline managers and sales leadership to identify skill gaps and deliver targeted programs.</li> <li>Instrument programs with metrics (ramp time, completion, competency) and iterate based on data and rep feedback.</li> <li>Manage the Tailscale LMS to ensure new-hire materials stay current and accessible.</li> <li>Explore and pilot AI-driven learning tools (e.g., an AI tutor for asynchronous onboarding).</li> </ul> <h3><span style="font-size: 12pt;">What We Are Looking For</span></h3> <ul> <li>2–4+ years in revenue/sales enablement, with hands-on program and onboarding ownership.</li> <li>Demonstrated ability to design, launch, and scale enablement programs in fast-paced, high-growth environments.</li> <li>Strong project management skills and meticulous attention to detail.</li> <li>Excellent written communication and facilitation/instructional-design instincts.</li> <li>Strong stakeholder management across multiple functions and seniority levels.</li> <li>Data-driven mindset and comfortable using performance metrics, rep feedback, and tool insights to iterate on programs.</li> <li>High degree of ownership and someone who thrives in ambiguity and enjoys building from scratch in a remote-first culture.</li> <li>Bonus: Experience using AI tools to build more efficient and effective learning environments.</li> <li>Bonus: Prior selling experience, especially to technical personas such as IT, engineering, and security.</li> </ul> <p>As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">CAN Pay Range</div><div class="pay-range"><span>$168,800</span><span class="divider">&mdash;</span><span>$201,000 CAD</span></div></div></div><div class="content-conclusion"><p><strong>What We Offer</strong></p> <ul> <li><strong>An inclusive, flexible environment where you can be your authentic self.</strong> We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li> <li><strong>A competitive total compensation package.</strong> This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li> <li><strong>Comprehensive group benefits with no waiting period. </strong>Take advantage of coverage for health, vision, dental, and more for you and your family!</li> <li><strong>Remote first company</strong>—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.</li> <li><strong>Employer-funded retirement contributions. </strong>Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.</li> <li><strong>Connect with other Tailscalars IRL. </strong>Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.<strong><br></strong></li> <li><strong>Support for your personal and professional development.</strong> Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.&nbsp;</li> <li><strong>Paid time off and a healthy work-life integration.&nbsp;</strong>Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!&nbsp;</li> <li><strong>A build-your-own home office setup. </strong>You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.&nbsp;</li> <li><strong>Paid parental leave program</strong>. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).</li> </ul> <p><em>Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.</em></p> <p><em>Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.</em></p> <p><em>Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit <a href="https://tailscale.com/scam-awareness">https://tailscale.com/scam-awareness</a>.</em></p></div>

Enablement Program Specialist, Onboarding

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>Overview</strong></h2> <p>Instacart's mission is to create a world where everyone has access to the food they love and more time to enjoy it together. Online Grocery is the heart of that mission — the products millions of customers rely on every day and the team that builds them. We're looking for a <strong>Chief of Staff, Online Grocery</strong> to partner with the General Manager who leads this business and its product and R&amp;D organization of ~200 people across product, design, research and technical program management.</p> <p>People, operations and programs are the core of the work — but what should energize you is what that work makes possible. A Chief of Staff here helps the organization operate at its best: more cohesive, clearer in its purpose, sharper and faster in how it makes decisions and operates, and enabled to do the thing that matters most — building products our customers love. If you're motivated by improving how a team works, and serve as a multiplier on everything the team can ship, this is your role.</p> <p>This is a highly strategic and operational individual-contributor role (no direct reports) for someone exceptionally organized, has strong business and strategic sense, high in empathy, and who has an understanding of how product, design, and engineering teams work.</p> <h2><strong>About the Job</strong></h2> <p><strong>Run the operating rhythm</strong></p> <ul> <li>Own and continuously improve the business rhythm for the GM and the organization — leadership team syncs, all-team meetings, monthly and quarterly business reviews, planning reviews, organizational communications, and Online Grocery segments of company-wide all-hands.</li> <li>Manage the operating cadence for the GM — prioritizing and delegating workstreams, ensuring the right things get the right attention at the right time.</li> <li>Improve how the organization decides: clarify decision rights and the questions that matter, build the frameworks and pre-reads that bring options into focus, and remove the friction that slows good calls.</li> <li>Once decisions are made, capture and sharpen them, ensure they're communicated to the right stakeholders, and close the loop on execution — keeping leadership priorities, decisions, and commitments visible and on track (R&amp;D execution itself is owned by TPM).</li> <li>Shape and run the substance of the leadership team offsites: objectives, agenda, pre-reads, the hard discussions, decisions, and follow-through (logistics and events are handled separately).</li> <li>Be a trusted thought partner to the GM and a credible problem-solving partner to product and R&amp;D leaders, and build strong relationships with chiefs of staff across the organization to partner effectively in getting your responsibilities done.</li> <li>Prepare briefings and coordinate research for the GM's meetings with partners and key leaders — identifying goals, talking points, and relevant context.</li> <li>Partner with the GM, HR and finance to manage the organization's headcount budget</li> </ul> <p><strong>Plan executive communication</strong></p> <ul> <li>Drive the calendar, planning, and content for upward communication and alignment with the C-suite and the board on Online Grocery priorities.</li> <li>Support the GM in preparing content for speaking engagements (working with our comms team).</li> </ul> <p><strong>Strengthen people, culture, and organizational health</strong></p> <ul> <li>Help the GM spot, diagnose, and get ahead of issues across the organization — bringing structured, candid read-outs and early signals, not just status.</li> <li>Partner with the GM and HR to address relationship and culture dynamics across the team and create a high-trust, high-performance leadership team culture.</li> <li>Turn signals like engagement surveys into action — working across the organization to develop the right plans, pressure-test them, and ensure they get executed and the loop gets closed with teams.</li> </ul> <p><strong>Drive priority programs</strong></p> <ul> <li>Help the GM kick off and drive annual and long-range planning for Online Grocery.</li> <li>Take ambiguous new efforts for the GM from unclear to fully underway — creating clarity and a plan, identifying DRIs, setting up the decisions that need to be made, aligning stakeholders, and developing the right operating rhythm to track progress.</li> <li>Proactively identify and take ownership of emerging opportunities and risks before they become blockers.</li> </ul> <h2><strong>About You</strong></h2> <p><strong><em>Minimum Qualifications</em></strong></p> <ul> <li>10+ years of work experience&nbsp;</li> <li>R&amp;D experience — earned in a direct R&amp;D role (product, design, engineering, or technical program management), an adjacent role embedded with R&amp;D teams, or as a Chief of Staff within an R&amp;D organization</li> <li>Consulting, corporate strategy/operations, or finance background and experience working directly with executives</li> <li>Working fluency to navigate a product, design, and engineering organization at scale, and to be a true problem-solving partner to R&amp;D leaders rather than a coordinator.</li> <li>High EQ and a genuinely people-oriented instinct — builds trusted relationships, reads organizational dynamics, and bridges leadership and teams.</li> <li>Outstanding written and verbal communication at an executive level</li> <li>Strong analytical skills, and a commitment to consistently high-quality work.</li> <li>Exceptional program management: organized, effective, and relentless at driving multiple hard initiatives forward to deadline at once.</li> <li>Ability to travel 10%&nbsp;</li> </ul> <p><strong><em>Preferred Experience</em></strong></p> <ul> <li>Experience designing and facilitating leadership offsites and driving organizational, culture, or operating-model change.</li> <li>Experience building with AI (e.g., prototypes, automations, or agents) in a professional setting.</li> <li>Experience within high-growth, technology-driven companies.</li> </ul> <p class="p1">#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$203,000</span><span class="divider">&mdash;</span><span>$214,000 CAD</span></div></div></div>

Chief of Staff, Online Grocery

<p><strong><em>Note:&nbsp;</em></strong><em>if you are an intern, new grad, staff, frontend or fullstack applicant, please do not apply using this link and visit our </em><a href="https://stripe.com/jobs/search"><em>jobs page</em></a><em> for those specific postings.</em></p> <h2><strong>Who we are</strong></h2> <h3><strong>About Stripe</strong></h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p> <h3><strong>About the Organization&nbsp;</strong></h3> <p><strong>Payments and Risk </strong><em>Sub-orgs within Payments and Risk: Link and OCS, Payments Acceptance, Risk</em></p> <p>The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. Optimized Checkout and Link teams work to create best-in-class checkout experiences that enhance customer satisfaction and drive merchant conversion rates. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding Stripe’s brand and financial stability.&nbsp;</p> <p><strong>Team Matching:</strong> exact team matching for one of the subteams will begin during final stages.<em> Please note we may also consider you for different orgs based on your experience, location, etc. </em>More information on our team matching process can be found <a href="https://docs.google.com/document/d/1zvJkO2c7GzukHG-_oqc5wbOLajpuh5FjbmZPcZPU1o0/edit?tab=t.0#heading=h.ahb3b6nrktv1">here</a>.&nbsp;</p> <h2><strong>What you’ll do</strong></h2> <p>We’re looking for Backend engineers who want to make an impact on managing money at a global scale with a passion for building ergonomic APIs. You’ll play a key role in extending our balance management platform and in building out a new funds accessibility platform leveraged by enterprises and SMBs alike. Our team collaborates with many cross-functional teams – from Infrastructure to Product –&nbsp; at Stripe to deliver innovative solutions that address evolving user needs.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Scope, design, build, and maintain APIs, services, and large-scale systems that reliably and efficiently handle billions of money movement requests</li> <li>Debug and solve critical production issues across services and multiple levels of the stack</li> <li>Mentor engineers to help them grow</li> <li>Collaborate with stakeholders across the company to build new features at large-scale, while improving internal engineering standards, tooling, and processes</li> <li>Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues</li> </ul> <h2><strong>Who you are</strong></h2> <p>We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <h3><strong>Minimum requirements</strong></h3> <ul> <li>2-12+ years of industry software engineering experience (does not include internships nor includes co-ops)</li> <li>Strong coding skills in any programming language <em>(we understand new languages can be learned on the job so our interview process is language agnostic)</em></li> <li>Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success</li> <li>Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial</li> <li>Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users</li> </ul> <h3><strong>Preferred Qualifications</strong></h3> <ul> <li> <ul> <li>Experience with large-scale financial tracking systems</li> <li>Good understanding and practical knowledge in cloud based services (e.g. gRPC, GraphQL, Docker/Kubernetes, cloud services such as AWS, etc.)&nbsp;</li> </ul> </li> </ul>

Backend Engineer, Payments

<h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">Dropbox is building the knowledge layer that connects content, context, and action. As AI moves from assistants to systems that act, the structure and stewardship of enterprise knowledge becomes the difference between AI that helps and AI that fails.</span></p> <p>This role defines the architecture and technical requirements for the context layer our AI depends on: what it can know, what it can trust, and what it is allowed to act on. You will shape the standards and approaches that make enterprise knowledge reliable, current, and permissions-aware, working across the enterprise on content and context architecture, retrieval and grounding, evaluation, semantic structure, permissions requirements, and prototyping, while domain experts remain accountable for the accuracy and stewardship of their content.</p> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">This is the first role of its kind at Dropbox. You will partner with IT, Engineering, Legal, Privacy, and Security, and your decisions will show up directly in how AI performs across the company.</span></p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Define the source-of-truth strategy for enterprise knowledge: which systems are authoritative, what is indexed centrally versus fetched live, what is eligible for AI use, and what is archived or excluded, informed by an assessment of the authoritative sources behind our highest-value workflows.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Define the enterprise standards that make content AI-ready across structure, metadata, provenance, and access, including where semantic models or knowledge graphs are warranted and where they are not, and translate them into authoring patterns adopted across domains.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Design the control model for AI actions, including eligibility rules, preconditions, approval boundaries, escalation paths, and rollback requirements, so systems that act on enterprise knowledge stay traceable and safe as AI capabilities evolve.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Lead platform and connector strategy across the content stack. Drive decisions on what is refactored, migrated, indexed in place, or consolidated, and partner with IT and Engineering on connector architecture and how AI systems are granted access to tools and sources.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Build the federated operating model for enterprise content: stewardship across functions, domains accountable for their own accuracy within shared standards, and lifecycle policies covering review cadence, expiration, material-change triggers, and retirement, tied to business criticality.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Define content quality in an AI context. Stand up retrieval and grounding evaluations for priority use cases, extend measurement to workflow traces and policy conformance as systems begin to act, and route findings back into the content lifecycle.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Co-own the criteria for AI content eligibility, sensitivity classification, and permissions modeling with Legal, Privacy, and Security, including access boundaries for the tools AI systems can reach.</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li data-section-id="18ct6hw" data-start="1393" data-end="1578">7+ years designing how information is structured, governed, owned, and maintained at enterprise scale, including at least 2 years supporting AI-enabled knowledge or retrieval systems.</li> <li data-section-id="a0j7qs" data-start="1579" data-end="1737">Direct experience preparing content for AI consumption, with working fluency in RAG, grounding, semantic chunking, embeddings, vector search, and citations.</li> <li data-section-id="besmqr" data-start="1738" data-end="1843">Hands-on experience with knowledge graphs, ontologies, or semantic models for machine-readable content.</li> <li data-section-id="1lbaqnz" data-start="1844" data-end="2001">Practical experience evaluating retrieval and grounding quality, testing hypotheses, and building lightweight prototypes independently or with Engineering.</li> <li data-section-id="151khs7" data-start="2002" data-end="2172">Track record building federated operating models across functions outside direct reporting lines, including metadata standards or authoring frameworks adopted at scale.</li> <li data-section-id="1qbji4b" data-start="2173" data-end="2293">Demonstrated ability to influence senior stakeholders across Engineering, IT, Legal, Security, and business functions.</li> <li data-section-id="1s5qty8" data-start="2294" data-end="2391">Sound judgment in balancing centralized standards with domain-specific expertise and ownership.</li> </ul> <h2>Preferred Qualifications</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">Hands-on experience with enterprise platforms such as ServiceNow, Atlassian, Microsoft 365 or Copilot Search, Slack, or Notion.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">Familiarity with structured authoring</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z h-lparen">(such</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z"> as DITA), controlled vocabularies, or knowledge operations methodologies such as KCS.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">Experience with AI evaluation tooling and frameworks for measuring retrieval quality, groundedness, and answer relevance.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">Background working in regulated, policy-heavy, or high-risk content domains.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">Working knowledge of NIST AI RMF, OWASP GenAI guidance, or comparable risk frameworks.</span></li> </ul> <h2>Durable Skills</h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">AI fluency means using these tools to </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><em>amplify</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"> human judgment, not replace it. We believe people with these skills will thrive as work and technology</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">continue to evolve:</span></p> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><strong>Awareness:</strong></span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">U</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">nderstand </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">yourself</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"> and others</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><strong>Judgment:</strong></span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">E</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">valuat</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">e</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89z

Enterprise Context Architect

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2><strong>About the role</strong></h2> <p>As a Staff Backend Engineer, you will provide technical leadership across your team and adjacent teams, solving the highest-scope and most complex problems in your area. You will lead large, cross-cutting backend initiatives, drive our modular architecture strategy, and define the standards that let teams move faster without compromising quality, security, reliability, or operability.</p> <p>This is a technical leadership role that combines deep backend expertise, systems judgment, product judgment, and influence across organizational boundaries. You will work with Product, Frontend, Infrastructure, Security, Data, Engineering Managers, and engineers across product groups, bringing subject matter expertise, and you will do it without relying on formal authority.</p> <h2><strong>Why you’ll love this role</strong></h2> <ul> <li><strong>Leverage:</strong> Your work multiplies across teams. The platforms, standards, and architectural decisions you lead determine how quickly everyone else can ship.</li> <li><strong>Genuinely Hard Problems:</strong> You’ll lead the modernization of a large monolith toward modular, reusable, appropriately independent systems — at the scale of a platform used by millions of users.</li> <li><strong>Influence Without Bureaucracy:</strong> You’ll shape technical direction across teams through clear written proposals and decision records, and partner with Product and Engineering leadership on platform roadmap and investment trade-offs.</li> <li><strong>Frontier AI Work:</strong> You’ll lead adoption of AI-assisted and agentic engineering workflows and define the review, quality, security, and privacy guardrails that make them safe to rely on.</li> <li><strong>Autonomy:</strong> You’ll thrive in our remote-first, asynchronous organization, where clear written communication and self-direction are the pillars of success.</li> </ul> <h2><strong>What you’ll do</strong></h2> <ul> <li><strong>Lead Cross-Cutting Initiatives:</strong> Lead the technical design and delivery of large backend initiatives that span teams, and identify and remove systemic bottlenecks across product and infrastructure groups.</li> <li><strong>Own Architecture Strategy:</strong> Drive modular backend, service, data, and platform architecture. Lead modernization of the monolith and legacy backends toward modular, reusable, and appropriately independently operated systems — while preventing fragmentation and service sprawl.</li> <li><strong>Set the Standards:</strong> Define and improve standards for APIs, contracts, compatibility, schema evolution, testing, security, performance, observability, operability, and maintainability — plus the build, test, deploy, release, rollback, and production-readiness practices needed to operate modular features safely.</li> <li><strong>Establish Shared Patterns:</strong> Create the patterns for dependency management, data ownership, eventing, failure isolation, service maturity, and operational documentation. Establish Go service patterns and Kubernetes operating practices where they matter to our production estate, and guide Rust adoption where it solves a real systems, security, performance, or supply-chain problem.</li> <li><strong>Own What You Build in Production:</strong> Take part in on-call and incident response for the systems your teams own, act as a technical escalation point during complex incidents, and turn what you learn into architectural and operational improvements that prevent recurrence.</li> <li><strong>Influence and Partner:</strong> Shape technical direction across teams without formal authority, and partner with Product and Engineering leadership on platform-level roadmap decisions and investment trade-offs.</li> <li><strong>Grow Engineers:</strong> Mentor Senior and Intermediate engineers, shepherd technical debt reduction and reusable patterns that improve throughput, and raise the technical capability of the wider team.</li> <li><strong>Lead AI Adoption:</strong> Lead team-level adoption of AI-assisted and agentic workflows, including the quality, security, privacy, and operational guardrails, and help engineers direct, validate, reject, and course-correct agent output.</li> </ul> <h2><strong>What you’ll bring</strong></h2> <ul> <li><strong>Cross-Team Technical Leadership:</strong> A sustained record of technical leadership across more than one team or a broad product area.</li> <li><strong>Deep Architecture Experience:</strong> Deep backend architecture and production experience in complex applications, services, or platforms, including scaling or governing APIs, service platforms, data systems, modular monoliths, or shared backend components.</li> <li><strong>Modularization in Production:</strong> Experience modernizing a monolith or legacy backend architecture in production, and with modular architecture such as bounded contexts, package encapsulation, ports and adapters, service extraction, event-driven boundaries, or an equivalent approach.</li> <li><strong>Influence Without Authority:</strong> A strong ability to create alignment through clear written proposals and decision records, so decisions are documented, understood, and adopted without constant escalation.</li> <li><strong>Product Judgment:</strong> The ability to balance customer outcomes, delivery speed, technical health, reliability, and long-term platform investment.</li> <li><strong>Mentorship:</strong> Experience mentoring engineers and shaping standards through code review, documentation, and example.</li> <li><strong>Agentic AI Leadership:</strong> Production experience with AI-assisted or agentic engineering workflows, including the ability to evaluate and improve how a team adopts them.</li> </ul> <h2><strong>Helpful experience&nbsp;</strong></h2> <ul> <li>Go services and APIs at scale.</li> <li>Kubernetes and cloud-native operations, including deployment, scaling, observability, rollback, and production readiness.</li> <li>Rust adoption or production ownership for systems, security, performance, or platform components.</li> <li>Ruby/Rails modularization and large-monolith modernization.</li> <li>PostgreSQL scaling, data partitioning, queues, messaging, or distributed systems.</li> <li>Security-sensitive product or software supply chain engineering.</li> <li>Experience across SaaS, single-tenant, self-managed, or air-gapped deployment constraints.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><em>The base salary range for this role’s listed level is currently for residents of the&nbsp;United States only. This range is intended to reflect the role's base salary rate in locations throughout the US.&nbsp;Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,&nbsp;and geographic location.&nbsp;The base salary range does not include any bonuses, equity, or benefits. See more information on our <a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" data-sheets-formula-bar-text-link="https://bit.ly/GLBeneUS" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">benefits</a><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;"> and </span><a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/stock-options/" data-sheets-formula-bar-text-link="https://bit.ly/GLequity" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p></div><div class="title">United States Salary Range</div><div class="pay-range"><span>$152,800</span><span class="divider">&mdash;</span><span>$259,200 USD</span></div></div></div><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support y

Staff Backend Engineer, AMER

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h4>An overview of this role</h4> <p>As a Senior Software Engineer on GitLab's Authorization team, you will own significant parts of the system that decides what every user, token, and automated agent can access on GitLab.com, Self-Managed, and Dedicated.</p> <p>Today that work is Ruby on Rails. Roughly 400 policy classes and a YAML catalog of about 1,900 permissions sit behind every API request. You will work on the permission model itself (fine-grained token permissions, custom roles, and the GraphQL and REST surfaces that enforce them). You will also help move that model onto GitLab's next-generation authorization stack, which pairs the Rails monolith with a Rust policy engine using Zanzibar-style relationship tuples and Cedar policies. The monolith already loads that engine in-process and can reach it over gRPC.</p> <p>Some examples of our projects:</p> <ul> <li>Refactoring GitLab's policy layer so the same permission definitions can be evaluated by the monolith and by our new authorization service</li> <li>Extending fine-grained token permissions to more resources and more kinds of principal, including the service identities behind AI agents</li> </ul> <h4>What you'll do</h4> <ul> <li>Design and ship authorization changes in GitLab's Ruby on Rails monolith, where a single request can trigger hundreds of permission checks.</li> <li>Own a workstream end to end. Problem definition through feature-flagged rollout, dual-run verification, and cleanup.</li> <li>Build and extend fine-grained permissions for tokens and roles, and keep the permission catalog coherent as it grows.</li> <li>Extend and harden authorization enforcement across GraphQL and the REST API.</li> <li>Refactor long-lived policy code so both the monolith and our new authorization engine can evaluate it, without changing behavior for existing customers.</li> <li>Improve the reliability, performance, and security posture of existing authorization systems, including paying down permission-model debt.</li> <li>Partner with the authentication, platform, AI, and modular-service teams on interface contracts as authorization moves toward a shared service.</li> <li>Drive technical decisions in writing. Design docs, architecture decision records, and code review, in a fully asynchronous organization.</li> </ul> <h4>What you'll bring</h4> <ul> <li>Significant experience building and operating production Ruby on Rails applications.</li> <li>Experience designing or implementing authorization systems, including role-based access control and fine-grained permissions.</li> <li>A security mindset. You treat a permission bug as a security bug, and you reason about blast radius before elegance.</li> <li>Comfort making careful changes to large, long-lived codebases. Incremental refactors, feature-flagged rollouts, and migrations that must not change behavior for existing users.</li> <li>Working knowledge of GraphQL and API authorization patterns.</li> <li>Attention to performance at scale. You understand why one uncached check matters when it runs hundreds of times per request.</li> <li>Preferred: hands-on PostgreSQL experience.</li> <li>Strong written communication. You are effective when most decisions happen in a document or a merge request rather than a meeting.</li> <li>Helpful but not required: Rust, gRPC or Protocol Buffers, Cedar or other policy languages, Zanzibar-style authorization systems, Go, or service-oriented architecture. Several engineers on this team picked up Rust for this work and we will support you doing the same.</li> <li>We welcome transferable experience from adjacent domains such as identity, policy engines, and platform security.</li> </ul> <h4>About the team</h4> <p>The Authorization team owns the capabilities that determine what users, tokens, and automated agents can access across GitLab. Our work runs on two tracks. We are strengthening the permission model inside the Ruby on Rails monolith (fine-grained token permissions, custom roles, and the policy layer that enforces them), and we are moving that model onto a shared authorization platform built for GitLab's modular and cell-based future.</p> <p>We work closely with the teams building GitLab's authentication layer, its Rust authorization engine, and the first modular services adopting it. The team is small, distributed across time zones, works in the open, and makes its decisions in writing.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><em>The base salary range for this role’s listed level is currently for residents of the&nbsp;United States only. This range is intended to reflect the role's base salary rate in locations throughout the US.&nbsp;Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,&nbsp;and geographic location.&nbsp;The base salary range does not include any bonuses, equity, or benefits. See more information on our <a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" data-sheets-formula-bar-text-link="https://bit.ly/GLBeneUS" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">benefits</a><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;"> and </span><a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/stock-options/" data-sheets-formula-bar-text-link="https://bit.ly/GLequity" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p></div><div class="title">United States Salary Range</div><div class="pay-range"><span>$139,200</span><span class="divider">&mdash;</span><span>$235,200 USD</span></div></div></div><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a>&nbsp;</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitm

Senior Software Engineer (Ruby), Security Platform: Authorization

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><p>GitLab features must ship successfully across four distinct deployment platforms—Self-Managed, Dedicated, Dedicated for Government, and GitLab.com. Today, developers routinely discover platform compatibility issues late in development, triggering costly rework, delays, and emergency escalations. The Platform Readiness team is building an internal developer tooling capability that embeds platform readiness intelligence directly into GitLab's software development lifecycle to solve this problem.</p> <p>As a Senior Backend Engineer on the newly established Platform Readiness team, you'll architect and evolve the systems that enable features to ship successfully across all platforms by automating the evaluation of platform readiness requirements and surfacing risks early. You'll be a technical anchor for the team, driving the evolution of platform readiness from manual, ad-hoc assessments toward intelligent, agentic automation. Your work will directly impact GitLab's ability to ship features faster while dramatically reducing the risk of platform-readiness gaps and the operational burden of cross-platform validation.</p> <p>You'll receive onboarding and technical guidance from other engineers and team leadership as you establish the technical direction for the Platform Readiness team.</p> <h2>What you'll do</h2> <ul> <li><strong>Contribute to the Platform Readiness team's agentic workflows</strong> on the Duo Agent Platform: design, implement, and evolve the Core Agentic Workflow (currently published to the AI Catalog as a DAP flow) and the Requirements Agent, enabling automated evaluation of platform readiness assessments against platform requirements</li> <li><strong>Evolve the platform requirements knowledge base</strong>: contribute to schema design, validation tooling, and CI systems that power the agentic workflow; ensure the schema captures the full scope of platform readiness concerns across all four platforms and domains</li> <li><strong>Build integration surfaces</strong> that enable feature teams to engage the Platform Readiness team where they already work: issues, merge requests, design documents, and CI/CD pipelines</li> <li><strong>Partner with platform teams</strong> (Infrastructure, Security, Data) to translate their expertise into structured platform requirements, domain skills, and validation logic without requiring specific domain knowledge</li> <li><strong>Contribute to the quality control feedback loop</strong>: design systems that surface assessment errors, missed gaps, and content drift back to the governance loop for continuous improvement; measure and improve assessment accuracy and guidance relevance</li> <li><strong>Mentor other engineers</strong> on the team in agentic-workflow standards, prompt discipline, evaluation methodology, and the principles of human-AI collaboration in platform readiness</li> <li><strong>Contribute to technical documentation and architectural decision records</strong> that document the Platform Readiness team's technical evolution and rationale for key design choices</li> </ul> <h2>What you'll bring</h2> <h3>Required Experience &amp; Skills</h3> <ul> <li><strong>5+ years of software engineering experience</strong> with at least 2+ years in backend, platform, or developer-facing tooling</li> <li><strong>Strong proficiency in TypeScript/Node, Python, or Golang</strong> (Ruby a plus)</li> <li><strong>Experience shipping developer-facing tooling</strong> where the primary user is another engineer</li> <li><strong>Understanding of GitLab-style development workflows</strong> (issues, epics, merge requests, CI/CD, code review) as first-class artifacts that automation can read and reason about</li> <li><strong>Ability to work in cross-functional environments</strong> across multiple platform teams</li> <li><strong>Experience with structured content systems, schemas, or validation tooling</strong></li> </ul> <h3>Highly Valued Experience</h3> <ul> <li><strong>Experience with AI/agentic systems</strong> (DAP, ADK, LangGraph, or similar) OR demonstrated ability to reason rigorously about the boundary between what AI should decide and what humans must own</li> <li><strong>Experience integrating with LLM APIs</strong> and reasoning about cost, latency, evaluation, and failure modes</li> <li><strong>Background in developer experience or platform engineering</strong></li> <li><strong>Experience with governance patterns</strong> for shared standards and cross-org decision-making</li> <li><strong>Open source contribution history</strong> in platform, developer experience, or AI infrastructure</li> <li><strong>PostgreSQL or other relational database experience</strong> at scale</li> </ul> <h3>What Makes You Stand Out (Strong Plus)</h3> <ul> <li>You've <strong>shipped agentic workflows in production</strong> and dealt with the operational complexities of AI-driven automation</li> <li>You have <strong>experience designing schema-driven content systems</strong> with non-engineer authors and evolving them as requirements change</li> <li>You've <strong>built developer platform teams at scale</strong> and understand the dynamics of enabling other engineers</li> <li>You have <strong>observability and monitoring experience for AI systems</strong>, including evaluation metrics, cost tracking, and failure analysis</li> <li>You can <strong>explain complex concepts</strong> (agentic workflows, platform readiness, governance) clearly to platform teams, feature teams, product managers, and executives</li> </ul> <h2>About the team</h2> <p>The Platform Readiness team is part of GitLab Developer Experience, building internal developer tooling capability for platform readiness across GitLab's four deployment targets: Self-Managed, Dedicated, Dedicated for Government, and GitLab.com. We partner with platform teams, feature teams, and product management to ensure every feature is evaluated against platform readiness requirements before it ships.</p> <p><strong>Current challenges we're tackling:</strong></p> <ul> <li><strong>Moving from manual coordination to embedded automation:</strong> Transitioning from manual, ad-hoc platform readiness assessments to automated, agentic evaluation while maintaining human oversight and trust</li> <li><strong>Building a structured, machine-readable requirements body:</strong> Evolving the platform requirements schema to capture the full scope of platform readiness concerns across all domains and platforms</li> <li><strong>Making platform readiness native to the tools feature teams already use:</strong> Enabling platform teams to contribute domain expertise and validation logic without requiring deep Platform Readiness infrastructure knowledge</li> <li><strong>Building the measurement systems to know we're working:</strong> Creating observability and evaluation frameworks that give us confidence in agentic-workflow decisions and surface failures early</li> </ul> <p><strong>Team structure:</strong></p> <p>You'll be joining a newly established Platform Readiness team that is building the capability to embed platform readiness intelligence into the development lifecycle. As a Senior engineer, you'll work closely with team leadership to define technical direction while mentoring other engineers on the team. You'll receive onboarding and technical guidance from other engineers and team leadership on the Platform Readiness team's architecture and agentic-workflow patterns.</p> <p>&nbsp;</p><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a>&nbsp;</li> </ul> <p>Please note that we welcome interes

Senior Backend Engineer, Platform Readiness

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h4><strong>An overview of this role</strong></h4> <p>The Principal Security Awareness &amp; Human Risk Engineer is a strategic individual contributor role within GitLab's Security Assurance team. The role owns GitLab's global security awareness and education program and drives measurable reduction in human-related security risk — moving the program beyond completion-rate compliance toward sustained behavior change and embedded security culture.<br><br></p> <p><strong>What You’ll Do</strong>&nbsp;&nbsp;</p> <ul> <li>Own and evolve the global security awareness and education program, spanning annual, new-hire, role-based, targeted, executive, and microlearning content.</li> <li>Lead the phishing simulation program end to end — design, deployment, analysis, and targeted follow-up.</li> <li>Apply behavior change principles to reinforce secure habits and address priority risk behaviors.</li> <li>Build and sustain security culture through learning campaigns, Security Awareness Month, and ongoing engagement.</li> <li>Produce multimedia awareness and education content, including video.</li> <li>Administer the training and phishing platforms, owning program data and reporting end to end.</li> <li>Define and report performance indicators to Security Assurance leadership.</li> <li>Own vendor relationships for phishing, secure coding (OWASP) training, and video production.</li> <li>Lead market and competitor evaluations, renewal decisions, and cost negotiation, recommending in-house builds where commercial options underperform.</li> <li>Collaborate on and maintain security policies, standards, and procedures.</li> <li>Coordinate audit evidence and demonstrate control effectiveness.</li> <li>Track remediation of identified gaps to closure.</li> </ul> <h4><strong>What You’ll Bring&nbsp;</strong></h4> <ul> <li>A minimum of 10 years' experience building or scaling global awareness and human-risk programs in a large, globally distributed enterprise, with measurable outcomes; regulated-industry experience preferred.</li> <li>SANS Security Awareness Professional (SSAP) certification, or equivalent demonstrated expertise in building, maintaining, and measuring a mature awareness program.</li> <li>Demonstrated experience running enterprise-scale phishing programs and organization-wide awareness campaigns.</li> <li>Track record of evaluating, selecting, consolidating, or replacing security training vendors, including cost and value analysis.</li> <li>Instructional design capability</li> <li>Working knowledge of security policy development, audit support, and control evidence.</li> <li>Ability to influence enterprise strategy across technical and non-technical teams without formal authority.</li> <li>Ability to make complex security topics practical and engaging in an all-remote organization.</li> <li>Track record of onboarding, managing, and negotiating with third party vendors.</li> </ul> <h4><strong>About the team</strong></h4> <p>The <strong>Security Assurance </strong>organization helps GitLab build and maintain trust by strengthening how we approach security, compliance, and risk across the company. The Security Risk team sits within that group and owns third-party risk (TPRM), security risk assessments, and remediation of security findings. The Security Risk Team performs thorough, collaborative, and efficient risk assessments as well as drive risk reduction so that GitLab can achieve its goals while maintaining a high level of security. Security Risk counterparts are Security Compliance, Security Governance and Security Enablement functions.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><em>The base salary range for this role’s listed level is currently for residents of the&nbsp;United States only. This range is intended to reflect the role's base salary rate in locations throughout the US.&nbsp;Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,&nbsp;and geographic location.&nbsp;The base salary range does not include any bonuses, equity, or benefits. See more information on our <a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" data-sheets-formula-bar-text-link="https://bit.ly/GLBeneUS" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">benefits</a><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;"> and </span><a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/stock-options/" data-sheets-formula-bar-text-link="https://bit.ly/GLequity" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p></div><div class="title">United States Salary Range</div><div class="pay-range"><span>$203,200</span><span class="divider">&mdash;</span><span>$275,000 USD</span></div></div></div><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a>&nbsp;</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-

Principal Security Awareness & Human Risk Engineer

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2><strong>An overview of this role</strong></h2> <p>As Principal Product Manager, Software Factory, you’ll define and bring together GitLab’s end-to-end software creation experience, from planning and specification through coding, review, and verification. You’ll connect capabilities across GitLab Duo Agent Platform and the wider GitLab product so customers have a cohesive and delightful experience. This is a senior, high-visibility role for a product leader who can shape product direction, work across organizational boundaries, and clearly present recommendations to executive leaders.</p> <h2><strong>What you’ll do</strong></h2> <ul> <li>Define the product vision and strategy for GitLab’s end-to-end software factory experience.</li> <li>Bring together planning, specification, coding, review, and verification workflows into a cohesive product experience.</li> <li>Partner with product, engineering, design, and go-to-market teams across GitLab to align priorities and execution.</li> <li>Identify gaps, dependencies, and opportunities across GitLab Duo Agent Platform and related areas of the GitLab product.</li> <li>Use strong product and design judgment to make complex workflows clear and useful for customers.</li> <li>Build support for product decisions through clear communication, negotiation, and cross-functional collaboration.</li> <li>Present product direction, tradeoffs, and recommendations to senior and executive leaders.</li> <li>Help shape how GitLab brings its software factory vision to market.</li> </ul> <h2><strong>What you’ll bring</strong></h2> <ul> <li>Product management experience at principal scope, leading complex products or experiences across multiple teams.</li> <li>A strong understanding of the end-to-end software development workflow, from planning through verification.</li> <li>Experience with artificial intelligence products, developer tools, DevSecOps platforms, or related technical products.</li> <li>Technical judgment that supports effective collaboration with engineering teams and informed product decisions.</li> <li>Strong product design and user experience instincts, including the ability to connect separate capabilities into a coherent experience.</li> <li>Experience influencing across functions, resolving competing priorities, and moving work forward without relying on direct authority.</li> <li>Clear communication and presentation skills, including experience working with senior and executive leaders.</li> <li>An ownership mindset and the ability to make progress in a fast-changing product area with some ambiguity.</li> </ul> <p>We welcome candidates with different backgrounds and transferable experience. If this role excites you, we encourage you to apply even if you don’t meet every qualification.</p> <h2><strong>About the team</strong></h2> <p>This role will work across GitLab to connect the teams building the future of our AI-powered DevSecOps platform. You’ll partner closely with the GitLab Duo Agent Platform organization and with product areas that own key parts of the software development workflow. The team’s central challenge is to turn work delivered across several groups into one clear, end-to-end experience for customers while supporting GitLab’s mission to enable everyone to contribute to and co-create the software that powers our world.</p> <p>&nbsp;</p><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a>&nbsp;</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a>&nbsp;and&nbsp;<a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the&nbsp;<a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>

Principal Product Manager, AI Software Factory

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2><strong>About the role</strong></h2> <p>As an Intermediate Backend Engineer, you will take backend features and improvements from clarifying the problem through shipping them and following up in production. You will work within a product area, partnering with Product Management, Frontend, Infrastructure, and Security to deliver predictably and contribute to the quality, security, performance, and maintainability of shared backend code and services. You will be trusted to work with minimal guidance, to know when to seek help, and to communicate clearly in a remote, asynchronous environment — with other tenured engineers alongside you to review your work, think through hard problems with you, and help you grow.</p> <h2><strong>Why you’ll love this role</strong></h2> <ul> <li><strong>Ownership:</strong> You'll take features from requirements through delivery and follow-up; your code will run on a platform used by millions of users.</li> <li><strong>Learning and Growth :</strong> You’ll work alongside your engineering team, who treat code review and design review as a learning loop rather than a gate — one of the fastest ways to grow your engineering judgment.</li> <li><strong>Innovative Culture:</strong> You’ll use AI as a genuine part of daily engineering work, developing the judgment to know when to trust it and when not to.</li> <li><strong>Autonomy:</strong> You’ll thrive in our remote-first, asynchronous organization, where clear written communication and self-direction are the pillars of success.</li> <li><strong>User-Centric Collaboration:</strong> You’ll partner closely with PMs and designers to shape requirements, so you understand why you’re building something, not just what.</li> </ul> <h2><strong>What you’ll do</strong></h2> <ul> <li><strong>Own and Ship Features:</strong> Design, implement, test, and ship backend features and improvements with minimal guidance, working in Ruby/Rails, Go, or any other modern languages.</li> <li><strong>Build for Production:</strong> Write maintainable, secure, observable, and performant code. Design and maintain APIs, background jobs, integrations, and bounded service functionality, and work with data models, migrations, indexes, and query behavior.</li> <li><strong>Test and Review:</strong> Add and improve automated coverage — unit, integration, contract, and end-to-end where appropriate — and review others’ code for correctness, maintainability, security, performance, and operational risk.</li> <li><strong>Operate What You Build:</strong> Investigate build, test, deployment, and runtime failures at the feature boundary, identify technical debt and propose practical improvements, and take part in on-call or operational support where your team’s ownership model requires it.</li> <li><strong>Leverage AI:</strong> Use AI productively in daily work, validate what it produces, and understand where its limitations matter.</li> </ul> <h2><strong>What you’ll bring</strong></h2> <ul> <li><strong>Backend Fundamentals:</strong> Professional experience building and shipping production backend applications, with strong programming, API, database, testing, debugging, and performance fundamentals.</li> <li><strong>Adaptability:</strong> Experience with Ruby/Rails, Go, or any other modern backend language. We value the ability to learn and adapt over mastery of a single language.</li> <li><strong>Feature Ownership:</strong> The ability to take a feature from clarification through delivery and follow-up, working independently while seeking input at the right time.</li> <li><strong>Practical Judgment:</strong> Sound instincts about security, reliability, performance, maintainability, and operational risk, plus an understanding of modular backend boundaries and the consequences of coupling.</li> <li><strong>Clear Communication:</strong> Strong written communication and effective collaboration in a remote, asynchronous environment.</li> <li><strong>AI Fluency:</strong> Practical experience with AI coding tools, including the ability to review and correct what they generate.</li> </ul> <h2><strong>Helpful experience</strong></h2> <ul> <li>Production Go services, APIs, concurrency, profiling, or gRPC.</li> <li>Docker, Kubernetes, Helm, CI/CD, or cloud deployment.</li> <li>Rust, particularly for systems, security, performance, or platform work.</li> <li>PostgreSQL, schema evolution, caching, queues, messaging, or event-driven workflows.</li> <li>Observability using metrics, logs, traces, dashboards, and alerts.</li> <li>Contributing to a modular monolith, bounded context, shared component, or independently operated service.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><em>The base salary range for this role’s listed level is currently for residents of the&nbsp;United States only. This range is intended to reflect the role's base salary rate in locations throughout the US.&nbsp;Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,&nbsp;and geographic location.&nbsp;The base salary range does not include any bonuses, equity, or benefits. See more information on our <a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" data-sheets-formula-bar-text-link="https://bit.ly/GLBeneUS" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">benefits</a><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;"> and </span><a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/stock-options/" data-sheets-formula-bar-text-link="https://bit.ly/GLequity" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p></div><div class="title">United States Salary Range</div><div class="pay-range"><span>$115,200</span><span class="divider">&mdash;</span><span>$194,400 USD</span></div></div></div><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a>&nbsp;</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-pol

Intermediate Backend Engineer, AMER

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2>An overview of this role</h2> <p>As an AI Transformation Owner at GitLab, you'll shape your function's AI strategy and build the solutions that deliver it. You are the person responsible for identifying where AI can fundamentally change how your org operates, partnering with your Executive Sponsor to align on the biggest challenges, and driving measurable outcomes against them.</p> <p>Think of this as a product management role where the product is your org's way of working. You'll manage the full lifecycle: understanding how work flows today, deciding where AI should reshape it, prioritizing what gets built and in what order, and ensuring what ships actually gets adopted. You'll also prototype solutions, configure agents, and prove what's possible before pulling in engineering support to scale it.</p> <p>You will work closely with an AI Engineer who sits within the Enterprise AI team. Together you form a partnership: you bring the business context, process intelligence, and strategic prioritization. They bring the technical depth, production-grade delivery, and architecture decisions. You'll build working solutions at the no-code and low-code layer, and partner with the AI Engineer on the right approach, tooling, and structure.</p> <h2>What you'll do</h2> <h3>Strategy &amp; Prioritization</h3> <ul> <li><strong>Own your function's AI strategy,</strong> aligned with your Executive Sponsor and business priorities. Understand which metrics matter to the org, identify what will move the needle, define how you'll measure impact, and track progress over time.</li> <li><strong>Map how work flows</strong> across your function end-to-end, including the handoffs upstream and downstream to other orgs. Identify where the real constraints are, not just the ones your team can see. Focus on the 100x problems: where could leveraging AI in a workflow let your org execute it orders of magnitude faster, or at 100x more volume than before?</li> <li><strong>Manage intake</strong> of AI requests, ideas, and pain points from across the function, including via your Champion network. Ensure every team member has a clear route to surface what they need, rather than building independently.</li> <li><strong>Prioritize strategically</strong> against business outcomes and executive guidance. Hold the line on priorities - we cannot change direction every two weeks - and ensure the AI Engineer's time is spent on the highest-impact work.</li> </ul> <h3>Adoption &amp; Change Management</h3> <ul> <li><strong>Reimagine, not just automate.</strong> Challenge your org to think beyond injecting AI into existing workflows. Work with Enterprise AI to spot opportunities to fundamentally rethink how work gets done.</li> <li><strong>Drive adoption and change management</strong> together with the AI Engineer. The best AI solution is worthless if nobody uses it. Create the channels, rituals, and feedback loops that make AI visible in your function: shared spaces for teams to show what they've built, regular office hours, onboarding for new hires, and celebration of wins. Own the rollout and iteration needed to make AI initiatives stick.</li> <li><strong>Coordinate with Enterprise AI</strong> to ensure your function benefits from patterns, tools, and learnings emerging across other parts of the business.</li> <li><strong>Build and bridge the Champion network in your function.</strong> Champions are the peer community that extends your reach beyond what you and the AI Engineer can deliver directly. From early in the role, identify and recruit Champions across sub-teams (5-10% time, formally agreed with their manager), run a regular Champion sync, host demos to the wider function, and act as their bridge to Enterprise AI. Champions are not your reports: you coordinate them, you don't manage them. Without this network, your reach is capped.</li> </ul> <h3>Hands-On Building &amp; Agent Operations</h3> <ul> <li><strong>Build AI agents</strong> using no-code and low-code platforms (e.g. Glean, Workato, similar tools). Go from idea to working prototype without waiting for engineering.</li> <li><strong>Author and iterate on skills files</strong> that define how AI agents behave. Refine instructions based on real usage and share reusable skills across the function.</li> <li><strong>Configure MCP servers and tools,</strong> giving agents access to the business systems they need. Partner with the AI Engineer on what to connect and how to do it securely.</li> <li><strong>Own your function's fleet of agents.</strong> Some agents will be used directly by people in your org. Those that aren't, you own. Either way, you're accountable for their performance: tracking KPIs, running evaluations after model or data changes, and iterating based on what you learn.</li> <li><strong>Expect to rebuild.</strong> AI tools and models evolve fast. The agent you built last month may need to be replaced, not patched. You should be comfortable sunsetting your own work when a better approach emerges, and helping your org stay current rather than attached to what exists today.</li> </ul> <h2>What you'll bring</h2> <h3>Business &amp; Strategic</h3> <ul> <li><strong>Deep knowledge of your function's operations.</strong> You understand how work moves through your org, where it gets stuck, and why. You can trace a process end-to-end and explain how it connects to the teams around it.</li> <li><strong>Strategic prioritization skills.</strong> You've managed competing demands before and can make hard calls about what matters most. You think in terms of business outcomes, not activity.</li> <li><strong>A product management mindset.</strong> You naturally think about intake, backlog, iteration, and adoption. You're comfortable defining success metrics and holding yourself accountable to them.</li> <li><strong>Strong communication and influence.</strong> You'll be the person saying "not yet" to some teams and "think bigger" to others. You need the credibility and interpersonal skills to make both of those conversations land.</li> <li><strong>Cross-functional instincts.</strong> You default to understanding how your org's processes affect and are affected by the teams around you - not just optimising in isolation.</li> <li><strong>Experience building peer networks or communities of practice.</strong> You've recruited and sustained volunteer contributors before, whether as a guild lead, champion program owner, or community organizer. You know how to motivate people whose time you don't directly own.</li> </ul> <h3>Hands-On &amp; Technical</h3> <ul> <li><strong>Comfortable building with AI tools.</strong> You don't need to write production code, but you should be able to build a working agent, configure a skill, connect an MCP server, and troubleshoot when something isn't working. Think: power user, not software engineer.</li> <li><strong>Ready to learn fast.</strong> Experience with or willingness to quickly pick up no-code/low-code AI platforms, prompt engineering, and agent configuration. You'll be trained on GitLab's specific tooling, but you should arrive ready to get your hands dirty.</li> <li><strong>Strong conceptual understanding of AI capabilities</strong> - summarization, classification, generation, automation, agentic workflows - and a commitment to staying current. The landscape shifts constantly. The tools you use today may be obsolete in weeks. You stay on top of new developments so that your org's AI strategy reflects what's actually possible, not what was possible six months ago.</li> <li><strong>Ability to map data flows</strong> - structured and unstructured. Understand where agents need context, and figure out where humans should interface with automated workflows and at what steps.</li> </ul> <h2>About the team</h2> <p>You will partner closely with Enterprise AI within the Enterprise Technology &amp; AI organization, while remaining embedded in your own function. Enterprise AI provides the technical delivery capability, platforms, and patterns. You provide the business context, prioritization, building at the no-code layer, and adoption muscle. Together, you form the core of your function's AI transformation.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><em>The base salary range for this role’s listed level is currently for residents of the&nbsp;United States only. This range is intended to reflect the role's base salary rate in locations throughout the US.&nbsp;Grade level and 

AI Transformation Owner, Product & Design

<p>In 1958, graphic designer Saul Bass opened Alfred Hitchcock's <em>Vertigo</em> with a spiral of color and line that told you everything about obsession before a single line of dialogue was spoken. Bass didn't think of the title sequence as a formality before the "real" movie started — he treated it as its own act of storytelling, one built entirely from motion, typography, and rhythm. He went on to define the opening moments of <em>Psycho</em>, <em>North by Northwest</em>, and <em>Anatomy of a Murder</em>, proving that how something moves can carry as much meaning as what it shows.</p> <p>Mercury believes that level of care and craft in design has been lost in modern finance and we're building a brand that brings it back. We're a financial technology company building products that feel extraordinary to use. We help people and businesses accomplish more with their money by turning banking* from a frustration into a catalyst for their ambitions.</p> <p>We're looking for a Staff Motion Designer to own motion at Mercury, from the launch films and product videos that introduce our biggest bets, to the systems and standards that define how motion looks and feels across every surface. This is the most senior craft role on the team: someone who sets the bar through their own work. You'll move fluidly between 3D worlds, materials, and textures for our highest-profile brand moments, and the day-to-day motion, UI, and interaction work that makes Mercury feel considered everywhere it shows up. You'll also help define how AI fits into a motion practice at Mercury — using it to move faster on pre-vis, iteration, and asset generation, while knowing exactly where craft still has to be done by hand.</p> <p>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</p> <h3>In this role, you'll:</h3> <ul> <li>Lead motion concepts for major product launches, campaigns, and brand moments, with strong 3D capability across product visualization, environments, objects, and brand worlds.</li> <li>Build 3D worlds, materials, and textures that give Mercury's biggest launches and brand moments a distinct, recognizable feel.</li> <li>Lead product storytelling, title design, typography, transitions, diagrams, and UI motion, turning complex products into simple, compelling visual stories.</li> <li>Define and build out Mercury's motion design system: principles for typography, pacing, transitions, product UI, sound, and interaction, plus reusable behaviors and templates that don't feel templated.</li> <li>Explore motion in interactive contexts, and bring an informed point of view on where AI tooling can extend the team's speed and craft without flattening it.</li> <li>Build and champion AI-assisted workflows for motion and 3D, from generative pre-vis and storyboarding to texture, world, and asset generation, and share what's working with the rest of Brand Studio.</li> <li>Evaluate new AI creative tools as they emerge and make the call on which are worth adopting into the team's pipeline versus which compromise craft.</li> <li>Partner with Design, Writing, Narrative, and Production from concept through delivery, and act as a key cross-functional player on the brand's biggest moments.</li> <li>Personally lead high-level 3D and motion craft while art-directing specialist animators, 3D artists, and studios when additional depth or scale is needed.</li> <li>Raise the motion craft of the broader Brand Studio through partnership, critique, and example: set the standard by doing the work, not just defining it.</li> <li>Protect craft and coherence across every moving expression of the brand, from a 30-second launch film to a UI micro-interaction.</li> </ul> <h3>What you'll bring:</h3> <ul> <li>10+ years of professional experience in motion design, with a portfolio that shows mastery across 3D and 2D: not just execution, but conceptual thinking about how motion should move, feel, and unfold over time.</li> <li>Advanced proficiency in Cinema 4D, Houdini, Blender, or similar 3D tools, including materials, texturing, lighting, and world-building.</li> <li>Advanced proficiency in After Effects or similar 2D motion tools, with deep command of timing, easing, composition, and finishing detail.</li> <li>Experience building and documenting motion systems or brand guidelines, not just one-off deliverables.</li> <li>Comfort moving between big, high-craft brand moments and faster-moving product/UI and social work without losing quality.</li> <li>A track record of art-directing or mentoring other designers, animators, or outside studios. This is a craft-first role, but you lead by example and raise the bar for everyone around you.</li> <li>Genuine fluency with AI tooling as part of a creative practice, and a clear sense of where it helps and where craft still wins.</li> <li>Exposure to scripting or procedural workflows (expressions, Houdini VEX, Python) is a strong plus.</li> <li>Strong communication skills, able to clearly articulate concepts and creative decisions to internal teams, leadership, and external partners.</li> <li>A natural leader: someone who thrives in a highly collaborative environment where the best ideas drive progress, not the most powerful voices in the room.</li> </ul> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-SE1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:</div><div class="pay-range"><span>$189,400</span><span class="divider">&mdash;</span><span>$236,700 USD</span></div></div><div class="pay-input"><div class="title">US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: </div><div class="pay-range"><span>$170,400</span><span class="divider">&mdash;</span><span>$213,000 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$179,000</span><span class="divider">&mdash;</span><span>$223,700 CAD</span></div></div></div>

Staff Motion Designer - 3D

<p>Charles and Ray Eames designed chairs. They also designed houses, exhibitions, films, toys, graphics, and one particularly famous lounge chair.</p> <p>What connected their work wasn’t a medium. It was a way of thinking. They studied how people behaved, experimented constantly, and moved fluidly between the smallest details and the systems surrounding them. The result was work that made complicated things feel remarkably simple.</p> <p>Growth design at Mercury requires a similar range.</p> <p>Our Growth teams work across the journey people take with Mercury, from discovering us on the web to becoming a customer, finding value in the product, and eventually bringing other people along with them. That means the design problems are unusually varied. One day might involve rethinking how someone understands Mercury for the first time. Another might mean finding friction in activation, designing an experiment around conversion, or creating a new loop that helps a great product travel further.</p> <p>We’re looking for a <strong>Growth Design Manager</strong> to lead design across this portfolio.</p> <p>You’ll lead and develop a team of designers working across Conversion, Activation, and Virality. You’ll partner closely with Product and Engineering to identify the highest-leverage opportunities, turn ambiguity into a clear direction, and build a Growth design practice where experimentation and exceptional craft reinforce each other.</p> <p>This is a role for someone who thinks about growth as a design problem, not simply an optimization problem.</p> <h3><strong>In this role, you’ll:</strong></h3> <ul> <li>Lead and develop the designers working across Mercury’s Growth organization, giving them the context, coaching, and feedback they need to do exceptional work</li> <li>Partner with Product and Engineering leadership to shape Growth strategy, identify high-leverage opportunities, and turn them into compelling customer experiences</li> <li>Help teams move from intuition to learning by using experimentation, customer insight, and business results to inform what we build next</li> <li>Raise the quality bar across a broad set of experiences, from Mercury’s public web presence through conversion, activation, virality, and customer experience</li> <li>Create clarity across an inherently ambiguous problem space. You’ll help teams decide which problems matter, where design can have the greatest impact, and what excellent execution looks like</li> <li>Build the systems and operating practices that allow Growth Design to scale without becoming mechanical. You’ll create enough structure to help teams move quickly while preserving room for judgment, creativity, and ambitious ideas</li> <li>Grow the team thoughtfully, helping us identify what kinds of designers we need and maintaining a high bar as the organization expands</li> </ul> <h3><strong>You should:</strong></h3> <ul> <li>Have experience leading and developing high-performing product or growth designers, including coaching senior designers through ambiguous, consequential work</li> <li>Have a track record of using design to drive measurable business outcomes. You understand experimentation and growth mechanics, but you don’t sacrifice customer experience in pursuit of a metric</li> <li>Be an excellent design thinker with strong visual and product judgment. You can evaluate the details of an experience while also seeing the larger system it belongs to</li> <li>Be comfortable moving between leadership modes. Sometimes the team needs a strategic thought partner, sometimes a sharp critique, sometimes organizational clarity, and sometimes someone willing to get close to the work</li> <li>Care deeply about developing people. You can set a high bar, give direct and thoughtful feedback, recognize what makes individual designers exceptional, and help them grow</li> <li>Be curious about why people behave the way they do. The best growth ideas often begin with understanding a customer rather than staring at a funnel</li> <li>Be comfortable operating independently in a fast-moving environment where the answer often isn’t obvious at the beginning</li> </ul> <p>You don’t need to have spent your entire career with “Growth” in your title. Excellent candidates could come from product design, growth design, consumer products, commerce, or other environments where design quality and business performance are deeply connected.</p> <p>What matters is that you can build a team capable of doing both: <strong>make Mercury easier to discover, understand, and adopt while making the experience itself better along the way.</strong></p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-KS2</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$228,700</span><span class="divider">&mdash;</span><span>$285,900 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$216,200</span><span class="divider">&mdash;</span><span>$270,200 CAD</span></div></div></div>

Senior Design Manager - Growth

<p>When Apple developed the original Macintosh, the team wasn’t simply designing a new computer. They were establishing a new vocabulary for interacting with one: windows, menus, icons, pointing, dragging, selecting. Many of those ideas existed elsewhere, but the achievement was turning them into a coherent language that people could understand and carry from one application to another.</p> <p>We’re at another interesting moment in the evolution of interfaces. Software can increasingly understand intent, converse, adapt, anticipate, and act on someone’s behalf. That creates an opportunity to reconsider some of the assumptions that have defined product design for decades.</p> <p>At Mercury, we want to do more than add AI to interfaces designed for another era. We want to thoughtfully evolve how Mercury feels to use, creating experiences that are intelligent without being inscrutable, proactive without being intrusive, and distinctly Mercury.</p> <p>You’ll lead the product designers responsible for some of Mercury’s core experiences and establish a point of view for how our interfaces should evolve as the possibilities of software change. You’ll work closely with Product, Engineering, and Design Systems to turn emerging interaction ideas into coherent, reusable patterns, while building a team known for exceptional product thinking and craft.</p> <p>Our design organization consists of 40+ people who love solving complex problems through design and are equally passionate about cultivating, guiding, and inspiring one another.</p> <h3><strong>Key Responsibilities:</strong></h3> <ul> <li>Define and evolve Mercury’s interaction philosophy, with a particular focus on how AI-native, conversational, adaptive, and proactive experiences should work across our products</li> <li>Set an exceptional bar for product quality across the Interfaces organization, helping teams like mobile, dashboard and our agentic product understand not only whether an experience works, but why it feels right</li> <li>Lead, coach, and develop a team of product designers, creating an environment where designers can take creative risks, develop strong points of view, and consistently produce exceptional work</li> <li>Shape product strategy alongside Product and Engineering rather than waiting for requirements to arrive. Bring design into ambiguous problems early and help teams identify the right problems to solve</li> <li>Stay close to the work. Use critique, prototyping, exploration, and hands-on collaboration to push ideas further and help teams turn ambitious concepts into thoughtful, pragmatic experiences</li> <li>Help raise the craft and product-thinking bar of Mercury’s broader Design organization, sharing frameworks, perspectives, and emerging ideas that make everyone around you a stronger designer</li> </ul> <h3><strong>You should:</strong></h3> <ul> <li><strong>Have exceptional product taste:</strong> You have unusually strong judgment about how great software should behave and feel. You can move beyond subjective critique to articulate why an interaction works, where it falls short, and how to make it substantially better. You bring strong visual and interaction design fundamentals and inspire a higher standard of craft in others</li> <li><strong>Have a strong point of view on AI-native interfaces:</strong> You think deeply about how AI is changing the relationship between people and software. You’re actively experimenting with conversational, adaptive, intelligent, and proactive interaction models and have opinions about where these patterns create genuine value and where they don’t. You don’t need to have spent your career building AI products, but you should be intensely curious about what comes next</li> <li><strong>Be a craft-obsessed design leader:</strong> You’ve successfully led and developed product designers without becoming distant from the work. You know how to recognize what makes individual designers exceptional, give clear and thoughtful feedback, and create an environment where a team can experiment boldly while maintaining a very high quality bar</li> <li><strong>Think about interactions as systems:</strong> You see beyond individual screens and features to the patterns, information architecture, behaviors, and principles connecting them. You can turn excellent individual solutions into reusable ideas that make the broader Mercury experience more coherent without making it formulaic</li> <li><strong>Be a strategic cross-functional partner:</strong> You’re a genuine thought partner to Product and Engineering. You bring design thinking into strategy and roadmap conversations, collaborate comfortably on unfinished work, understand technical constraints, and earn trust through judgment and execution</li> <li><strong>Operate independently with a strong point of view:</strong> You thrive when the problem matters but the answer isn’t obvious. You can create structure where none exists, develop a perspective with incomplete information, and move work forward without significant coaching or prioritization. You balance conviction with curiosity and pragmatism and know when a great idea is worth fighting for</li> </ul> <p>Experience designing AI-powered or consumer software, strong prototyping skills, close partnership with Design Systems, or deep motion and interaction expertise would all be especially relevant, but we care more about the quality of your thinking and work than checking every box. These qualifications and the role's emphasis on interaction quality, AI thinking, leadership, independence, and taste come directly from the role profile.</p> <p>This is an opportunity to help define the future of Mercury’s product experience. You’ll have the autonomy to develop new ideas about how our interfaces should behave, the team to turn those ideas into excellent products, and the opportunity to create interaction patterns that can ultimately influence how Mercury builds software across the company.</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-KS2</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$228,700</span><span class="divider">&mdash;</span><span>$285,900 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$216,200</span><span class="divider">&mdash;</span><span>$270,200 CAD</span></div></div></div>

Senior Design Manager - Core Experiences

<p>In January 1983, a Sequential Prophet 600 and a Roland Jupiter 6 were connected at a trade show in Anaheim. They were synthesizers made by different companies, but pressing a key on one could produce a note on the other. It was the first public demonstration of MIDI, a way for electronic instruments to communicate. The music was still up to the person at the keyboard.<a href="https://midi.org/midi-history-chapter-6-midi-begins-1981-1983"> MIDI history</a></p> <p>At Mercury, we like technology that gives people more room to create. We’re hiring a Marketing Technology Lead to build and maintain the connections behind our Growth Marketing team’s work: reliable conversion signals, audiences that stay current, and tools that make new ideas easier to try. As we build banking* and financial software for ambitious companies, you’ll help our marketers spend more time putting those ideas into practice.</p> <p>You’ll report to our Head of Growth Marketing in a hands-on individual contributor role, working closely with Performance Marketing, Lifecycle, SEO, Data, and Engineering. You’ll own marketing integrations and platform infrastructure, including implementation, deployment, monitoring, and maintenance.</p> <p>Our Data team owns the shared customer-data foundation, attribution methodology, and analytical models. Growth Engineering builds and maintains our GTM orchestration layer. You’ll partner with those teams to make their systems work effectively in marketing, using Mercury’s shared development tools and standards.</p> <p><em>*</em><em>Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <h3><strong>Here are some of the things that you’ll do:</strong></h3> <ul> <li>Own the marketing technology roadmap with Growth Marketing leaders, prioritizing work that improves data reliability, customer experience, and the team’s ability to launch and learn.</li> <li>Build and maintain marketing data pipelines using Segment and Polytomic. Make approved Snowflake attributes, audiences, and conversion signals usable in marketing platforms, and return marketing activity to our shared data systems.</li> <li>Own GA4 administration and ongoing improvements, including event configuration, custom dimensions, platform connections, and reporting setup. Keep the platform reliable and useful for Marketing.</li> <li>Build and maintain marketing tracking and advertising conversion integrations, including campaign tagging, cross-domain measurement, and browser- and server-side tracking. Investigate missing events, duplicate conversions, and reporting discrepancies, partnering with Engineering when fixes require changes to application code.</li> <li>Partner with Data to implement agreed measurement definitions and attribution settings across marketing platforms, including GA4 and Rockerbox.</li> <li>Build, test, deploy, and maintain marketing integrations and advanced automations using APIs, integration tools, and custom code. Own routine releases within an agreed scope, using Mercury’s approved development setup and partnering with Data and Engineering on changes to shared systems.</li> <li>Maintain website forms, marketing tags, and experimentation tools. Partner with SEO and Web Engineering on publishing automation, structured-data checks, and the technical setup for SEO and AI-search experiments.</li> <li>Monitor marketing integrations and resolve failures. Catch stale audiences and broken connections; establish clear testing, alerting, and recovery practices.</li> <li>Keep marketing platforms well maintained through thoughtful configuration, access management, vendor coordination, and documentation. Build reusable tools and help teammates use them effectively.</li> </ul> <h3><strong>There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of this experience:</strong></h3> <ul> <li>Experience owning marketing technology or related systems, with examples of independently prioritizing and delivering work across acquisition and lifecycle marketing, including customer engagement platforms.</li> <li>Strong SQL skills and hands-on experience building integrations with APIs, webhooks, and cloud data warehouses. You can write, test, debug, and deploy code using shared development tools and review practices.</li> <li>Hands-on experience administering GA4 and maintaining advertising conversion integrations, including browser- and server-side tracking and audience syncs. You understand how identity, permissions, and data quality affect measurement and campaign execution.</li> <li>A track record of operating systems after launch. You know how to monitor failures, investigate unexpected results, recover from problems, and prevent them from recurring.</li> <li>Clear communication and sound judgment. You can turn a marketer’s goal into technical requirements, work through tradeoffs with Data and Engineering, and explain your decisions in plain English.</li> </ul> <p>Our current stack includes Snowflake, Segment, Polytomic, Customer.io, Salesforce, Dato, GA4, Rockerbox, and major search and social advertising platforms. Experience with these tools or comparable systems is valuable; we don’t expect you to have used every one.</p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-RQ1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:</div><div class="pay-range"><span>$158,200</span><span class="divider">&mdash;</span><span>$197,800 USD</span></div></div><div class="pay-input"><div class="title">US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: </div><div class="pay-range"><span>$142,400</span><span class="divider">&mdash;</span><span>$178,000 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$149,500</span><span class="divider">&mdash;</span><span>$186,900 CAD</span></div></div></div>

MarTech Lead

<h3>About the Team</h3> <p>Transaction Risk Enablement is the shared services function supporting Mercury's Fraud, Disputes, and Risk UX programs. We build the knowledge base articles, SOPs, and eLearning that frontline teams rely on to do their jobs accurately and consistently — and that hold up to regulatory scrutiny in a financial services environment. This is a small, high-output team doing work that directly shapes how well-documented and audit-ready Mercury's risk operations are.</p> <h3>Role Summary</h3> <p>We're looking for a L&amp;D Specialist to join a growing team supporting Fraud, Disputes, and Risk UX. You'll write and maintain formal SOPs, Guru knowledge base articles, and Articulate-built eLearning — translating operational processes and regulatory requirements into content that's clear, accurate, and usable by the teams who rely on it every day. You'll work primarily within one or two of these domains, going deep on the processes and regulatory context that matter most there, while collaborating with Specialists and SMEs across the broader team.</p> <p>This is an experienced-contributor role: you'll own content projects from scoping through publication with minimal oversight, exercise sound judgment in ambiguous or incomplete-information situations, and be looked to as a source of regulatory and process knowledge others build on. You're not just executing a content backlog — you're expected to spot where standards or resources need to improve and drive those improvements yourself.</p> <p>This is a strong fit for someone who enjoys both the craft of instructional design and the discipline of regulatory-grade technical writing — and who wants ownership over content that has real operational weight, not just training that gets built once and forgotten.</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <h3>What You'll Do</h3> <ul> <li>Own SOP, knowledge base, and eLearning projects end to end — from initial scoping and SME discovery through drafting, review, sign-off, and publishing — with minimal day-to-day direction</li> <li>Author and maintain formal SOPs following Mercury's standard template — version control, regulatory citations, sign-off workflow, and publishing to PDF</li> <li>Write and update Guru knowledge base articles as operational job aids for frontline teams</li> <li>Design and build eLearning modules in Articulate 360 (Rise) that train analysts on new and updated procedures</li> <li>Partner directly with process owners, ops managers, and subject matter experts to extract and structure knowledge that often exists only informally — in SME notes, verbal walkthroughs, or partially maintained knowledge base articles</li> <li>Translate relevant regulatory source material (e.g., OCC guidance, Reg E, Reg Z) into procedures that are clear to frontline staff and defensible under review</li> <li>Keep existing content current as processes, tools, and regulatory requirements evolve, and proactively flag where team standards or templates need to improve</li> <li>Manage your own authoring pipeline, prioritizing based on business risk and team dependencies, and navigate ambiguity when priorities or source material are incomplete</li> <li>Participate in and often lead review and sign-off cycles, incorporating SME and compliance feedback into clean, versioned final documents</li> <li>Contribute to shared team resources and standards — templates, style guides, review processes — and mentor other Specialists on regulatory writing and instructional design practices</li> </ul> <h3>What You'll Bring</h3> <ul> <li>1–3 years writing SOPs and eLearning in a regulated financial services environment — banking*, fintech, payments, or compliance preferred</li> <li>Hands-on proficiency with Articulate 360 (Rise) or an equivalent eLearning authoring tool; familiarity with Guru, or other knowledge base system.</li> <li>Strong technical writing skills — you can take a complex, multi-step operational process and turn it into a procedure that's clear, unambiguous, and audit-ready</li> <li>Comfort working from regulatory source material (e.g., OCC handbooks, Reg E, Reg Z)</li> <li>Ability to work from incomplete or informal inputs — SME notes, existing knowledge base content, verbal walkthroughs — rather than requiring fully structured source material</li> <li>Experience in one or more of the following disciplines: fraud operations (account or card), disputes/chargeback processing, or risk review</li> <li>Self-directed working style; you can manage a high-volume authoring workload and navigate ambiguous or incomplete direction with minimal oversight</li> <li>Track record of owning a project or workstream start to finish, including making judgment calls when priorities or information are unclear</li> </ul> <h3>Nice-to-Haves</h3> <ul> <li>Direct experience in fraud investigation, disputes/chargeback handling, or risk review at a bank, fintech, or payments company</li> <li>Familiarity with Reg E and Reg Z compliance requirements</li> <li>Experience authoring in Google Docs at scale with formal version control conventions</li> <li>Background supporting a regulatory exam, audit, or compliance readiness effort</li> </ul> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-AR1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:</div><div class="pay-range"><span>$106,200</span><span class="divider">&mdash;</span><span>$132,800 USD</span></div></div><div class="pay-input"><div class="title">US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: </div><div class="pay-range"><span>$95,600</span><span class="divider">&mdash;</span><span>$119,500 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$100,400</span><span class="divider">&mdash;</span><span>$125,500 CAD</span></div></div></div>

Learning & Development Specialist - Fraud / Disputes

<p><em>Notice to applicants:<br></em><br><em>We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the </em><em>@khanacademy</em><em>.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid.</em></p> <p data-renderer-start-pos="59"><strong data-renderer-mark="true">ABOUT KHAN ACADEMY</strong></p> <p data-renderer-start-pos="79">Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.</p> <p data-renderer-start-pos="79"><strong data-renderer-mark="true">ABOUT KHAN ACADEMY KIDS</strong></p> <p data-renderer-start-pos="79">Khan Academy Kids is a free and fun learning program for children ages 2 to 8. Kodi Bear and a cast of animated characters lead children on a personalized education journey filled with fun, standards-aligned activities in early literacy, math, executive functioning and social emotional skills. Built by a small but mighty team, Khan Academy Kids is used by millions of children in homes and classrooms around the world.&nbsp;<strong data-renderer-mark="true"><br></strong></p> <p data-renderer-start-pos="581"><strong data-renderer-mark="true">OUR COMMUNITY&nbsp;</strong></p> <p data-renderer-start-pos="597">Our students, teachers, and parents come from all walks of life, and so do we.&nbsp;Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger.&nbsp;We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve.&nbsp;We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.</p> <p><span style="font-weight: 400;"><strong>THE ROLE</strong><br></span></p> <p>Khan Academy Kids is looking for an early childhood educator and learning-content developer to build and strengthen learning activities and assessments for children in PreK through 2nd grade.</p> <p>Working on a small, interdisciplinary team alongside product managers, engineers, designers, and academic experts, the Content Creator will identify gaps in our content library, create and revise learning experiences in English and Spanish, and improve the systems that support content development. Content spans bilingual (English and Spanish) learning activities and direct assessments across early literacy, language, math, and executive function.</p> <p>We are looking for someone who understands how young children learn, is energized by using data to make content better, and cares deeply about making early learning both rigorous and fun.&nbsp;</p> <p>This is a fixed-term position with an expected term of 24 months.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Author high-quality, standards-aligned learning activities and assessment items in English and Spanish for PreK through 2nd grade, using subject-matter expertise and knowledge of early-learning standards (e.g., Head Start ELOF, Common Core, state PreK standards)</li> <li>Map content coverage across the Khan Academy Kids library, building crosswalks that connect practice activities to assessments and identifying gaps in coverage</li> <li>Revise and improve existing assessments based on direct child assessment data and psychometric analyses</li> <li>Author and test new assessment items with children and educators in classroom settings</li> <li>Learn and leverage Khan Academy Kids' content-authoring infrastructure, and partner with product and engineering to improve authoring tooling and workflows</li> <li>Coordinate with creative teams on asset and audio requests, and improve audio-generation and quality-assurance processes</li> <li>Serve as an editorial reviewer for new and existing content in both English and Spanish</li> </ul> <p><strong>WHAT YOU BRING</strong></p> <ul class="ak-ul" data-indent-level="1"> <li>2+ years of experience developing educational content or teaching, ideally with children in preschool through second grade. Experience with early childhood assessment (item development, administration, or play-testing) is a strong plus.</li> <li>Full professional fluency and strong writing and editing skills in English and Spanish, with mindfulness of dialectal variation in both languages. Must be able to create, edit, and adapt developmentally appropriate content while preserving meaning, tone, and cultural relevance across languages. Note that Spanish proficiency will be assessed during the hiring process.</li> <li>Experience working with early-learning standards (e.g., Head Start ELOF, Common Core, state PreK frameworks) and ensuring alignment and coverage</li> <li>Comfort using data and learner feedback to evaluate, prioritize, and improve content</li> <li>Comfort learning technical systems and working with structured content, including experience with or a willingness to learn JSON and SQL</li> <li>Experience collaborating with colleagues across product, engineering, design, research, creative, and academic teams</li> <li>Strong project-management and organizational skills, with close attention to detail</li> <li>Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."</li> <li>Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.</li> </ul> <p><strong>PERKS AND BENEFITS</strong></p> <p data-renderer-start-pos="1639">We may be a non-profit, but we reward our talented team extremely well! We offer:</p> <ul class="ak-ul" data-indent-level="1"> <li>Competitive salaries</li> <li>Ample paid time off as needed – Your well-being is a priority</li> <li>8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost</li> <li>Remote-first culture - that caters to your time zone, with open flexibility as needed, at times</li> <li>Generous parental leave</li> <li>An exceptional team that trusts you and gives you the freedom to do your best</li> <li>The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education</li> <li>Opportunities to connect through affinity, ally, and social groups</li> <li>And we offer all those other typical benefits as well: 401(k) + 4% matching &amp; comprehensive insurance, including medical, dental, vision, and life</li> </ul> <p>At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.</p> <p>The compensation band for this role is $77,600 - $87,300 USD annually for candidates based in the United States and $104,862 - $117,969 CAD annually for candidates based in Canada.</p> <p>The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data.&nbsp;</p> <h3><strong>MORE ABOUT US</strong></h3> <ul> <li style="font-weight: 400;"><a href="http://www.ted.com/talks/salman_khan_let_s_use_video_to_reinvent_education"><span style="font-weight: 400;">Sal’s TED talk from 2011</span></a></li> <li style="font-weight: 400;"><a href="http://www.ted.com/talks/sal_khan_let_s_teach_for_mastery_not_test_scores"><span style="font-weight: 400;">Sal’s TED talk from 2015</span></a></li> <li style="font-weight: 400;"><a href="https://www.ted.com/talks/sal_khan_how_ai_could_save_not_destroy_education"><span style="font-weight: 400;">Sal's TED talk from 2023</span></a></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Our team:&nbsp; </span><a href="http://www.khanacademy.org/about/the-team"><span style="font-weight: 400;">http://www.khanacademy.org/about/the-team</span></a></li> </ul> <h3><strong>OUR COMPANY VALUES</strong></h3> <p data-renderer-start-pos="2541"><strong data-renderer-mark="true">Live &amp; breathe learners</strong></p> <p data-renderer-start-pos="2566">We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.</p> <p data-renderer-start-pos="2824"><strong data-renderer-mark="true">Take a stand</strong></p> <p data-renderer-start-pos="2838">As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolvi

Bilingual Content Creator, Khan Academy Kids (24 months fixed-term)

<div class="content-intro"><p>Thank you for considering Tailscale. If this job description resonates with you, please apply.&nbsp;<em data-stringify-type="italic">Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. </em><em data-stringify-type="italic">We encourage you to help us break that statistic!</em></p> <p><strong>About Tailscale&nbsp;</strong></p> <p>Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.</p></div><h3><span style="font-size: 12pt;">About the Role</span></h3> <p>We're looking for a Technical Growth Content Specialist to create educational content that helps enterprise buyers and technical practitioners discover, evaluate, and adopt Tailscale.</p> <p>This role sits at the intersection of technical writing, content marketing, developer education, and product storytelling. Working closely with the AI &amp; Organic Search Manager, you'll transform customer questions, product launches, search insights, and emerging industry trends into technically accurate content that performs across traditional search engines and AI-powered discovery platforms (ChatGPT, Gemini, AI Overviews), and the social channels where technical audiences discover tools today.</p> <p>Success isn't measured by how much content you publish, it's measured by the quality, usefulness, and business impact of the content you create. You'll build with the product, collaborate with technical subject matter experts, and create tutorials, implementation guides, comparison pages, demos, and educational resources that earn trust with enterprise audiences and support Tailscale's growth.</p> <p>We’re looking for someone who has made a significant impact on metrics as a content writer. This is a growth-centered position that will be accountable for specific metrics each quarter.</p> <h3><span style="font-size: 12pt;">Key Responsibilities</span></h3> <ul> <li>Create hyper-relevant content that drives measurable growth by turning search insights, customer questions, and real-time community signals into high-impact content.</li> <li>Monitor conversations across Twitter, Hacker News, and Reddit, and turn emerging questions and trends into timely content, often same-week, sometimes same-day.</li> <li>Partner with the AI &amp; Organic Search Manager to turn discoverability opportunities into high-impact content.</li> <li>Build hands-on experience with Tailscale to create credible, practical technical content.</li> <li>Produce content at a high velocity while maintaining a high bar for technical accuracy and editorial quality.</li> <li>Partner with Product Marketing, Product, Engineering, Developer Relations, Docs, and subject matter experts to ensure content is accurate and useful.</li> <li>Refresh, expand, and optimize existing content based on performance insights and customer feedback.</li> <li>Develop an AI-first content program that turns search, customer, product, and performance insights into high-quality content faster.</li> <li>Support strategic initiatives with technical content that drives metrics like self-serve revenue and product adoption.</li> </ul> <h3><span style="font-size: 12pt;">What We Are Looking For</span></h3> <ul> <li>3–6+ years of experience in growth technical content marketing, technical writing, developer marketing, journalism, or a related field</li> <li>Exceptional writing and editing skills with the ability to explain complex technical concepts clearly</li> <li>Familiarity with SEO and AI discoverability best practices</li> <li>Highly curious with a hunger to learn and jump head-first into tough challenges</li> <li>Experience creating educational content for technical or enterprise audiences</li> <li>Comfortable learning new technologies and building with products to create authentic technical content</li> <li>Experience using AI tools to research, draft, and improve content quality and production speed</li> <li>Strong collaboration skills and the ability to work closely with engineering, product, and marketing teams</li> <li>Excellent project management and organizational skills</li> </ul> <h3>Nice to Have</h3> <ul> <li>Experience marketing developer tools, infrastructure, networking, cybersecurity, or B2B SaaS products</li> <li>Familiarity with GitHub, Markdown, HTML, or static site generators</li> <li>Experience building sample applications, demos, or interactive technical resources</li> <li>Basic familiarity with scripting or programming languages such as Python, JavaScript, or Go</li> <li>Experience creating videos, diagrams, or other technical educational content</li> <li>An active presence in developer communities through writing, speaking, open source, or personal projects</li> <li>An existing audience on Twitter/X, or a personal blog in the AI space</li> <li>Experience building content clusters that drive topical authority and compounding growth</li> </ul> <p>As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">CAN Pay Range</div><div class="pay-range"><span>$127,300</span><span class="divider">&mdash;</span><span>$159,460 CAD</span></div></div></div><div class="content-conclusion"><p><strong>What We Offer</strong></p> <ul> <li><strong>An inclusive, flexible environment where you can be your authentic self.</strong> We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li> <li><strong>A competitive total compensation package.</strong> This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li> <li><strong>Comprehensive group benefits with no waiting period. </strong>Take advantage of coverage for health, vision, dental, and more for you and your family!</li> <li><strong>Remote first company</strong>—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.</li> <li><strong>Employer-funded retirement contributions. </strong>Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.</li> <li><strong>Connect with other Tailscalars IRL. </strong>Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.<strong><br></strong></li> <li><strong>Support for your personal and professional development.</strong> Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.&nbsp;</li> <li><strong>Paid time off and a healthy work-life integration.&nbsp;</strong>Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!&nbsp;</li> <li><strong>A build-your-own home office setup. </strong>You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.&nbsp;</li> <li><strong>Paid parental leave program</strong>. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).</li> </ul> <p><em>Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.</em></p> <p><em>Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.</em></p> <p><em>Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit <a href="https://tailscale.com/scam-awareness">https://tailscale.com/scam-awareness</a>.</em></p></div>

Technical Growth Content Specialist

<div class="content-intro"><p>Thank you for considering Tailscale. If this job description resonates with you, please apply.&nbsp;<em data-stringify-type="italic">Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. </em><em data-stringify-type="italic">We encourage you to help us break that statistic!</em></p> <p><strong>About Tailscale&nbsp;</strong></p> <p>Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.</p></div><h3><span style="font-size: 12pt;"><strong>About the Role</strong></span></h3> <p>We’re seeking a skilled and diligent full-time Frontend Engineer to join our growing team. You will work as part of our team to:</p> <ul> <li>Own the technical direction and architecture of Tailscale’s next-generation web console</li> <li>Build frontend infrastructure and platform capabilities that enable multiple Tailscale products to ship within a unified console experience</li> <li>Bring a special focus to identity-adjacent frontend systems, including authentication, session management, secure cross-origin integrations, and product surfaces that span multiple services</li> </ul> <p>Because we’re a fully remote company building a highly technical product, we’re looking for someone who can move fluidly between product engineering and platform engineering. This role sits at an important intersection of user experience, browser security, developer tooling, and internal platform design. The ability to think strategically, make pragmatic architecture decisions, collaborate across engineering, design, growth, and infrastructure, and help other teams build with confidence is essential.</p> <h3><span style="font-size: 12pt;"><strong>Key Responsibilities</strong></span></h3> <ul> <li>Define and drive the frontend architecture for Tailscale’s next-generation console, including application structure, routing, state boundaries, shared abstractions, and long-term maintainability</li> <li>Design and maintain cross-origin authentication and session infrastructure between the console and other services, including auth flows, CORS policies, CSRF protections, cookie/session strategies, and support for multiple deployment environments</li> <li>Build and operate a frontend serving platform capable of hosting multiple Tailscale products under a unified development workflow</li> <li>Establish shared infrastructure, conventions, and design patterns that consolidate distinct product experiences into a cohesive console platform</li> <li>Create frontend architecture patterns, tooling, and abstractions that enable non-frontend engineers to build accessible, production-quality UI safely and efficiently</li> <li>Partner closely with Product Design to turn complex infrastructure and identity concepts into intuitive user experiences</li> <li>Collaborate with Growth, Design, Product, and other engineering teams on experimentation and iteration, including A/B testing, analytics instrumentation, and feature rollout strategies</li> <li>Define and improve frontend testing strategy across the console, including integration testing, end-to-end coverage, local developer ergonomics, and abstractions that reduce testing complexity for product teams</li> <li>Work with infrastructure and engineering tooling teams to improve local development workflows, build pipelines, preview deployments, release ergonomics, and operational reliability</li> <li>Raise the quality bar for frontend engineering across Tailscale through technical leadership, reviews, mentoring, and clear platform guardrails</li> <li>Required participation in our on-call rotation every few weeks, to triage and mitigate incidents</li> </ul> <h3><span style="font-size: 12pt;"><strong>What We Are Looking For</strong></span></h3> <ul> <li>Deep experience building and operating production React applications at scale</li> <li>Strong understanding of web platform fundamentals, including HTTP semantics, browser security boundaries, authentication flows, cookies, storage, CORS, and CSRF</li> <li>Experience building internal platforms, frameworks, or shared libraries that enable other teams to ship products with strong guardrails</li> <li>Experience driving a unified console or platform vision across disparate frontend codebases</li> <li>Strong judgment around frontend architecture: knowing when to standardize, when to abstract, and how to keep systems understandable as they grow</li> <li>Experience designing scalable frontend testing strategies that improve confidence while hiding incidental complexity from product engineers</li> <li>Comfort collaborating across disciplines and functions, especially with design, growth, infrastructure, and developer tooling</li> <li>Strong written and verbal communication, including the ability to explain tradeoffs and influence technical direction across teams</li> <li>A high degree of ownership and autonomy, with the ability to identify important problems and drive them through ambiguity</li> </ul> <h3><span style="font-size: 12pt;"><strong>Nice to Have</strong></span></h3> <ul> <li>Experience designing frontend codebases and tooling optimized for AI-assisted development, including conventions and abstractions that help LLM-based agents produce correct, consistent UI with fewer iterations</li> <li>Experience with design systems, component libraries, and connecting design tooling to production UI workflows</li> <li>Experience with feature flagging, analytics, experimentation systems, and progressive delivery patterns</li> <li>Experience working on identity, admin, B2B SaaS, or security-sensitive product surfaces</li> </ul> <p>As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">CAN Pay Range</div><div class="pay-range"><span>$242,540</span><span class="divider">&mdash;</span><span>$302,840 CAD</span></div></div></div><div class="content-conclusion"><p><strong>What We Offer</strong></p> <ul> <li><strong>An inclusive, flexible environment where you can be your authentic self.</strong> We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li> <li><strong>A competitive total compensation package.</strong> This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li> <li><strong>Comprehensive group benefits with no waiting period. </strong>Take advantage of coverage for health, vision, dental, and more for you and your family!</li> <li><strong>Remote first company</strong>—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.</li> <li><strong>Employer-funded retirement contributions. </strong>Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.</li> <li><strong>Connect with other Tailscalars IRL. </strong>Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.<strong><br></strong></li> <li><strong>Support for your personal and professional development.</strong> Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.&nbsp;</li> <li><strong>Paid time off and a healthy work-life integration.&nbsp;</strong>Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!&nbsp;</li> <li><strong>A build-your-own home office setup. </strong>You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.&nbsp;</li> <li><strong>Paid parental leave program</strong>. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).</li> </ul> <p><em>Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.</em></p> <p><em>Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.</em></p> <p><em>Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information

Frontend Engineer

<div class="content-intro"><p>Thank you for considering Tailscale. If this job description resonates with you, please apply.&nbsp;<em data-stringify-type="italic">Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. </em><em data-stringify-type="italic">We encourage you to help us break that statistic!</em></p> <p><strong>About Tailscale&nbsp;</strong></p> <p>Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.</p></div><h3><span style="font-size: 12pt;">About the Role</span></h3> <p>As a Forward Deployed Engineer at Tailscale, you’ll be the bridge between our technical capabilities and the needs of our most strategic customers. You will work directly with customers to ensure their success with Tailscale’s products, helping them get onboarded, driving their long-term adoption, and providing expert technical guidance throughout their journey. This role requires a combination of technical proficiency, problem-solving skills, and an empathetic customer-centric approach to ensure customers are fully empowered to leverage the power of Tailscale. The role will report directly to the Team Lead, Customer Success Engineers.</p> <p><span style="font-size: 12pt;"><strong>Key Responsibilities</strong></span></p> <ul> <li>Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale. Provide training and resources that set customers up for long-term success.</li> <li>Offer technical support for customers, diagnosing and resolving issues across Tailscale's platform. Assist with configuration, integration, and troubleshooting to ensure smooth implementation.</li> <li>Conduct QBRs with customers to review usage, success metrics, and future goals. Use these touchpoints to identify opportunities for deeper engagement and horizontal expansion.</li> <li>Build strong relationships with customers, acting as a trusted advisor. Help customers optimize their use of Tailscale by identifying best practices, and by providing recommendations based on their specific use cases and desired business outcomes.</li> <li>Serve as the voice of the customer internally, relaying feedback and insights to the product and engineering teams to help improve the product and the customer experience.</li> <li>Work closely with sales, product, engineering, and support teams to ensure smooth handoffs, escalate critical issues, and drive customer success across the organization.</li> <li>Develop and maintain a repository of technical documentation, FAQs, and guides to help customers self-serve. Share insights and best practices with both the customer and internal teams.</li> </ul> <p><span style="font-size: 12pt;"><strong>What We Are Looking For</strong></span></p> <ul> <li>6+ Years in a technical role with minimum 2 years of customer-facing experience (Solutions engineer/architect, Sr. Support Engineer, etc.)</li> <li>Experience working with enterprise customers in a consultative capacity</li> <li>Strong understanding of networking, VPNs, and security principles. Experience with cloud infrastructure (AWS, GCP, Azure) and tools like Docker, Kubernetes, and other DevOps technologies</li> <li>Prior experience in a customer-facing technical role such as Technical Support Engineer, Solutions Engineer/architect, or Customer Success Engineer at a SaaS company</li> <li>Ability to clearly explain complex technical concepts to a diverse audience, from non-technical stakeholders to engineers. Strong written and verbal communication skills are a must</li> <li>Analytical mindset and troubleshooting skills, with the ability to think critically and methodically to resolve complex technical issues</li> <li>A passion for delivering excellent customer service and a strong focus on building long-term customer relationships</li> <li>Ability to manage multiple customer accounts, prioritize tasks, and keep projects on track. Strong time management and organizational skills are key</li> <li>A collaborative mindset and ability to work cross-functionally with product, sales, and engineering teams to deliver customer success</li> </ul> <p>As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>For this position, our pay ranges reflect target OTE (on target earnings), inclusive of base salary and variable compensation tied to the attainment of quarterly sales targets.</p></div><div class="title">CAN Pay Range (OTE)</div><div class="pay-range"><span>$201,000</span><span class="divider">&mdash;</span><span>$335,000 CAD</span></div></div></div><div class="content-conclusion"><p><strong>What We Offer</strong></p> <ul> <li><strong>An inclusive, flexible environment where you can be your authentic self.</strong> We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li> <li><strong>A competitive total compensation package.</strong> This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li> <li><strong>Comprehensive group benefits with no waiting period. </strong>Take advantage of coverage for health, vision, dental, and more for you and your family!</li> <li><strong>Remote first company</strong>—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.</li> <li><strong>Employer-funded retirement contributions. </strong>Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.</li> <li><strong>Connect with other Tailscalars IRL. </strong>Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.<strong><br></strong></li> <li><strong>Support for your personal and professional development.</strong> Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.&nbsp;</li> <li><strong>Paid time off and a healthy work-life integration.&nbsp;</strong>Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!&nbsp;</li> <li><strong>A build-your-own home office setup. </strong>You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.&nbsp;</li> <li><strong>Paid parental leave program</strong>. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).</li> </ul> <p><em>Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.</em></p> <p><em>Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.</em></p> <p><em>Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit <a href="https://tailscale.com/scam-awareness">https://tailscale.com/scam-awareness</a>.</em></p></div>

Forward Deployed Engineer

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2>Why this role is on the menu</h2> <p>Instacart's Strategic Finance team partners across the business to drive disciplined growth and long-term value creation. Within this group, the Retailer pod supports our Retail Partnerships organization as we expand and deepen relationships with grocers and retailers across North America.</p> <p>&nbsp;</p> <p>In this role you will be the finance lead for retailer deal flow—setting financial strategy, shaping pricing philosophy, and driving portfolio-level decision-making across the full lifecycle of retailer partnerships. You will develop decision frameworks, build robust models, and advise senior leaders through high-stakes negotiations that shape Instacart’s revenue and margin profile. This is an individual contributor role to start, with a clear path to people management as the team grows. This person will report to the Director of Retailer Finance.</p> <p>&nbsp;</p> <p>The ideal candidate brings deep deal and business development finance experience—ideally from a marketplace, platform, or consumer internet company—and is comfortable operating at the intersection of finance and commercial strategy. You will collaborate closely with Partnerships, Legal, Revenue Operations, Accounting, Product, Deal Desk, Data Science, and Analytics. This is a high-visibility, cross-functional role on a lean team that is ideal for someone who thrives in ambiguity, rolls up their sleeves, and communicates with clarity and conviction. We work together, move quickly, and put facts and transparency on the table to make the best decisions for our customers, shoppers, retailers, brands, and partners.</p> <p>&nbsp;</p> <h2>What you'll cook up in your first year</h2> <ul> <li>Financial modeling standards for retailer partnerships are in place, covering revenue share, incentives, ads, and fulfillment economics, with executive-ready outputs delivered consistently across a high-volume pipeline.</li> <li>Instacart's pricing philosophy and deal guardrails are defined and operational, with you serving as the senior finance voice from term sheet through signature with C-suite and VP-level counterparts.</li> <li>Partner- and portfolio-level P&amp;Ls and forecasts are live with clear KPIs, enabling reliable performance reviews with Retail Partnerships leadership.</li> <li>A scalable deal desk process, pricing architecture, and rate card framework are adopted across the Retailer organization, setting the standard for speed, consistency, and compliance.</li> <li>Self-serve dashboards are live and actively used to quantify tradeoffs, surface risks, and accelerate investment decisions.</li> <li>A portfolio-level investment evaluation framework is in place, with clear theses, measurement plans, and success criteria enabling confident go/no-go decisions with senior leadership.</li> <li>Analysts and managers in the pod are operating at a higher bar—stronger modeling rigor, sharper business judgment, and a culture of ownership that elevates the team's executive storytelling.</li> </ul> <p>&nbsp;</p> <h2>The secret ingredients we're looking for</h2> <p>&nbsp;</p> <p><strong>Must-have pantry staples (Minimum Qualifications)</strong></p> <ul> <li>8 or more years of recent experience in strategic finance, corporate finance, investment banking, private equity, or management consulting, with significant time spent directly supporting deal flow, business development, or commercial partnerships.</li> <li>Bachelor's degree in Finance, Economics, Business, Mathematics, or equivalent practical experience.</li> <li>Deep, hands-on deal experience: a track record of owning the finance workstream across a high volume of complex commercial agreements end-to-end, from initial scoping and pricing through negotiation, signature, and post-close performance tracking.</li> <li>Experience as the senior finance partner in negotiations with C-suite and VP-level executives, both internally and externally, structuring contract terms that balance growth and unit economics across a fast-moving pipeline.</li> <li>Advanced financial modeling skills in Excel or Google Sheets, including multi-scenario and sensitivity analyses for complex, multi-year agreements.</li> <li>Strong command of accounting fundamentals and unit economics; ability to build, reconcile, and present partner- and portfolio-level P&amp;Ls and cash flow impacts to executive audiences.</li> <li>Ability to communicate complex analyses and recommendations with clarity and conviction to senior executives in written and verbal formats.</li> </ul> <p>&nbsp;</p> <p><strong>Optional garnishes (Preferred Qualifications)</strong></p> <ul> <li>MBA or relevant advanced degree.</li> <li>Experience at a marketplace, platform, gig economy, grocery delivery, or consumer internet company with complex, multi-party commercial partnership structures, ideally where the business model depends on signing and retaining external supply- or demand-side partners.</li> <li>2 or more years of direct people management experience, with a track record of developing high-performing analysts and managers.</li> <li>Proficiency in SQL and familiarity with BI tools and building AI workflows.</li> <li>Experience building and owning pricing frameworks, rate card architecture, and enterprise-scale deal desk processes.</li> <li>Familiarity with revenue recognition and partnership accounting considerations for multi-element arrangements.</li> <li>Demonstrated success managing a fast-moving pipeline with multiple concurrent deals and cross-functional stakeholders.</li> </ul> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$176,000</span><span class="divider">&mdash;</span><span>$185,500 CAD</span></div></div></div>

Senior Strategic Finance Manager, Retailer

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2>Overview</h2> <h3>About the Role</h3> <p>We are currently seeking a Senior Software Engineer to join our Agentic Analytics Platform team — the team responsible for the AI-for-Data charter inside Instacart's Data Infrastructure org. You'll design and build LLM-powered systems that transform how data practitioners (data scientists, data engineers, analysts, PMs) interact with data at Instacart — from natural-language data access and AI-assisted SQL, to automated metadata generation, to embedding intelligent capabilities across our broader data infra ecosystem. This is a hands-on role at the frontier of applied AI inside a large, modern data stack.</p> <h3>About the Team</h3> <p>The mission of the Instacart Self-Serve organization is to improve the productivity of data practitioners through easy-to-use, self-serve tools. Agentic Analytics is the team chartered with bringing AI and LLMs into that mission — broadly. We own the systems, evals, and product surfaces that make AI-for-Data real at Instacart, and we partner across Data Infra to embed AI capabilities wherever they create the most leverage. It's a small team with an outsized charter, defining what "AI for the data org" looks like in production at company scale.</p> <h2>About the Job</h2> <ul> <li>You will be part of a small, ambitious team with a large amount of ownership and surface area, contributing directly to the AI-for-Data charter at Instacart.</li> <li>You will build LLM-powered systems end-to-end — retrieval/grounding over internal metadata and code, agentic workflows, evals and quality systems, and the product surfaces that put these tools in front of internal users.</li> <li>You will have the opportunity to suggest and drive new initiatives — the roadmap is still being shaped and there's real room for contribution.</li> <li>You will collaborate closely with other engineers on the team and contribute to a strong engineering culture around applied AI rigor (evals, observability, safety, cost).</li> <li>You will work closely with Data Science, ML, Product Engineering, and other Data Infra teams to identify high-leverage AI applications and translate them into reliable, production-grade systems.</li> </ul> <h2>About You</h2> <h3>Minimum Qualifications</h3> <ul> <li>Self-motivation and an enjoyment for a startup environment, with comfort operating in ambiguity</li> <li>A strong sense of ownership and a builder's instinct — you've shipped real systems, not just prototypes</li> <li>Strong backend engineering skills in Python, with experience building production services</li> <li>Hands-on experience with <strong>applied LLM systems</strong> — RAG, agentic workflows, prompt engineering, evals, or similar. You've worked on an LLM-powered system in production (or close to it) and have opinions on what makes them reliable.</li> <li>Working knowledge of common data infrastructure technologies (Python, Airflow, Snowflake, dbt) in a production environment</li> <li>Strong knowledge of SQL</li> <li>Experience working with a large codebase on a cross-functional team</li> <li>An ability to balance a sense of urgency with shipping high quality and pragmatic solutions</li> <li>5+ years of working experience in a similar field/environment</li> </ul> <h3>Preferred Qualifications</h3> <ul> <li>Experience with retrieval systems, vector stores, or grounding LLMs over structured/unstructured enterprise data</li> <li>Familiarity with eval frameworks and quality systems for LLM-powered products</li> <li>Experience building developer tools or internal tools for technical users</li> <li>Bachelor's degree in Computer Science, computer engineering, electrical engineering, OR equivalent work experience</li> </ul> <p class="p1">#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$168,000</span><span class="divider">&mdash;</span><span>$177,500 CAD</span></div></div></div>

Senior Software Engineer I — Agentic Analytics

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>Overview</strong></h2> <p><em>About the Role - You will be a key member of the Security Engineering team that is tasked with researching, developing, and conducting offensive security techniques for a suite of Instacart products. We are looking for a breaker mindset security engineer who can scale out the discovery of security defects and anti-patterns to mature the security posture of Instacart product lines..</em></p> <p><em>About the Team -The security team at Instacart is tasked with ensuring the security and privacy of Instacart’s suite of products and the company as a whole. We believe that with the right mixture of tools and engineering prowess, we can secure our most important assets without negatively impacting productivity. We pride ourselves on fostering a collaborative and inclusive environment where continuous learning and growth are encouraged.</em></p> <h2><strong><em><br></em></strong>About the Job&nbsp;</h2> <p><em>Design and conduct offensive security operations / engagements for product and internal tools across Instacart. Deploy and operationalize a variety of open-source and commercially available security tools that can scale out and be maintained long term. Collaborate with cross-functional teams, including engineering and product, to integrate security testing into their SDLC cycle. Share knowledge and mentor other team members, promoting a culture of continuous learning and growth..</em></p> <h2>About You</h2> <h3><em>Minimum Qualifications</em></h3> <ul> <li><em>7+ years of experience in Security Engineering or Penetration Testing, demonstrating a strong grasp of product security concepts and principles</em></li> <li><em>Experience in mobile app penetration testing, AI security testing or cloud penetration testing</em></li> <li><em>Experience with threat modeling, security assessments, product security concepts, and security architecture reviews</em></li> <li><em>An ability to make data-driven decisions &amp; prioritize initiatives that improve key security metrics</em></li> <li><em>An ability to balance a sense of urgency with shipping high-quality and pragmatic solutions</em></li> <li><em>Solid self-management and organizational skills</em></li> <li><em>In-depth knowledge of the best remediation techniques for different application vulnerabilities and the ability to explain them to product teams</em></li> <li><em>An ability to create written work products and detailed technical documents to work effectively with cross-functional teams and drive alignment on security objectives and plans.</em></li> </ul> <h3><em>Preferred Qualifications</em></h3> <ul> <li><em>Bachelor’s degree in Computer Science, Engineering, Math, or related work experience</em></li> <li><em>Bug bounty research experience&nbsp;</em></li> </ul> <p class="p1">#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$196,000</span><span class="divider">&mdash;</span><span>$207,000 CAD</span></div></div></div>

Senior Product Security Engineer II

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>Overview</strong></h2> <p>We are seeking a Senior Product Manager to own the vision, strategy, and execution for Order Quality. This role sits at the intersection of shopper and customer experiences, working to improve item discovery and replacement workflows while ensuring customers can easily communicate their preferences.</p> <p>Fulfillment Order Quality is a critical driver of customer satisfaction and retailer trust at Instacart. You will define and deliver a roadmap that enables reliable fulfillment for our customers and retailers and efficient picking experiences for our shoppers.</p> <p>You will partner closely with a dedicated team of engineers, designers, and data scientists, collaborating across the organization to drive aligned priorities.</p> <h2><strong>About the Job</strong></h2> <p>This is an exciting opportunity to define the shopper and customers flows using cutting edge AI and LLM technologies.&nbsp;</p> <ul> <li>Own the end-to-end product strategy and roadmap for Order Quality within Fulfillment, driving iterative and new ideas from discovery through scaled launch.</li> <li>Partner with design and research to deeply understand customer and shopper needs, develop with a deep understanding of in-store retail shopping experiences</li> <li>Define success metrics and run a rigorous experimentation program (A/B tests, multivariate tests) to improve core outcomes such as engagement, conversion, and retention.</li> <li>Work cross-functionally with engineering, data science, operations, partnerships, legal, and privacy to deliver responsibly built features at scale, balancing speed with quality and compliance considerations.</li> <li>Build alignment across diverse stakeholders, communicate tradeoffs and decisions with clarity, and ruthlessly prioritize to maximize customer and business impact in a fast-paced environment.</li> </ul> <h2><strong>About You</strong></h2> <h3><strong>Minimum Qualifications</strong></h3> <ul> <li>You have 4+ years of product management experience, ideally within operationally complex physical environments</li> <li>You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery.</li> <li>You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.</li> <li>You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.</li> <li>You understand the shopper and customer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes.</li> <li>You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.</li> </ul> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$194,000</span><span class="divider">&mdash;</span><span>$204,500 CAD</span></div></div></div>

 Senior Product Manager, Order Quality

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h3><strong>Overview</strong></h3> <p><strong>About the Role</strong></p> <div>This role sits at the center of one of our most important Enterprise product bets: giving retailers significantly more control over how they differentiate and extend their digital experiences. The PM will define how retailers move beyond standard configurations to create experiences that feel truly their own, using a combination of AI-assisted customization, extensibility, and integrations. This is a highly ambiguous problem space with limited precedent, significant latitude to set the vision, and regular visibility with senior executives.<br><br>The right person will bring exceptional product judgment, very high throughput decision making, and strong technical acumen. They will be able to partner deeply with senior engineers, align a complex group of stakeholders around a long-term vision and challenge conventional approaches when necessary.<br><br>The role also requires serving as a strategic product partner to retailers, working alongside commercial counterparts and multiple R&amp;D teams to translate sophisticated retailer needs into cohesive, scalable, enterprise-ready solutions.<br><br><strong>About the Team</strong><br>Instacart’s Enterprise Platform team builds the white-label products that enable retailers of all sizes to compete online through their own ecommerce experiences. The team is focused on platform growth and long-term retailer success — from onboarding new partners to helping retailers acquire, serve, and retain their customers in ways that reflect their unique brand, strategy, and capabilities.<br><br><strong>About the Job</strong></div> <ul> <li>Own the long-term vision, strategy, and roadmap for enabling retailers to create differentiated experiences on top of their storefronts, giving them significantly more control while maintaining appropriate platform guardrails.</li> <li>Build AI-assisted tools that make sophisticated customization dramatically easier and faster for retailers and internal teams.</li> <li>Define the right balance between retailer flexibility and platform coherence — enabling meaningful differentiation while preserving conversion, reliability, maintainability, and the other core value the platform provides.</li> <li>Expand the platform’s extensibility so retailers can support increasingly sophisticated use cases and connect their storefronts with the broader technology ecosystems they rely on.</li> <li>Partner directly with sophisticated enterprise retailers to understand their technical and business needs, shape product strategy, and drive solutions that can scale across the broader platform.</li> <li>Work closely with engineering, design, commercial, and other product teams to turn an ambitious long-term vision into a high-velocity roadmap and measurable customer outcomes.</li> </ul> <p>&nbsp;</p> <h3><strong>About You</strong></h3> <p><strong>Minimum Qualifications</strong></p> <ul> <li>8+ years of B2B product management or similar experience&nbsp;</li> <li>Strong experience operating at the intersection of product and go-to-market, working closely with enterprise sales, marketing, and customer success.</li> <li>Proven ability to build trust with executives, internally and externally.</li> <li>Strong leadership skills — able to guide large, multidisciplinary teams toward shared outcomes across Product, Engineering, Data, Design, and GTM.</li> <li>Demonstrated ability to handle complex product problems across a wide product surface with high ambiguity.</li> <li>Strong product vision and communication skills — able to envision how grocery and e-commerce will evolve over the next three years, translate near-term asks into scalable platform offerings, and layer in emerging technologies to go beyond incremental improvements.</li> <li>Proven customer and product strategy ability:<br>a) Build trust with external customers<br>b) Identify needs and craft complex platform solutions<br>c) Rally internal teams to make high-stakes tradeoffs under ambiguity and tight deadlines</li> <li>Fluent in both product intuition and data: able to assess value propositions for both retailers and their end customers, balancing qualitative insights and quantitative impact.</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Experience with AI-accelerated creation tools — using text/image prompts to help users generate or customize UI, content, or code</li> <li>2+ years of involvement with sales / consulting or customer discovery with senior executives</li> </ul> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$194,000</span><span class="divider">&mdash;</span><span>$204,500 CAD</span></div></div></div>

Senior Product Manager, AI Control Studio

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><p><strong>Overview</strong></p> <p><strong>About the Role</strong></p> <p>We are looking for a Principal Supply Chain Partner Manager to join the Instacart Business &amp; Supply Chain team. This is a senior individual contributor role for someone who operates at the intersection of strategy, enterprise partnership, and cross-functional leadership. You will own Instacart's most complex and highest-impact supply chain relationships, setting the strategic direction for how we engage with and grow our largest distributors and network partners.</p> <p>Beyond managing a portfolio of partners, you will shape how the broader team operates — establishing playbooks, influencing product direction, and serving as a thought leader internally and externally. You will be a trusted advisor to C-suite stakeholders on the partner side and a key voice in executive conversations internally. This role requires someone who can navigate deep ambiguity, build consensus across competing priorities, and drive outcomes that are felt at the company level.</p> <p><strong>About the Team</strong></p> <p>The Instacart Business &amp; Supply Chain team is a pivotal group within Instacart focused on serving the entire supply chain ecosystem with our technology solutions. This team's innovative strategies and dynamic industry relationships directly contribute to shaping our market presence and commercial success.</p> <p>&nbsp;</p> <p><strong>About the Job</strong></p> <ul> <li>Own the strategic relationship for Instacart's largest and most complex supply chain partners, including distributors, operating as their primary executive point of contact.</li> <li>Define and drive long-term partnership strategies that align partner goals with Instacart's commercial and product priorities, unlocking growth at scale.</li> <li>Lead and influence major cross-functional initiatives spanning Product, Finance, Marketing, Legal, Operations, and Partnerships — setting direction, resolving ambiguity, and holding teams accountable to outcomes without formal authority.</li> <li>Shape the strategic framework for how Instacart approaches distributor and supply chain partnerships broadly, including developing scalable playbooks, partnership models, and go-to-market strategies adopted across the team.</li> <li>Identify and develop net-new business opportunities — including new partner segments, product integrations, and commercial structures — that expand Instacart's footprint in the supply chain ecosystem.</li> <li>Serve as an internal subject matter expert on supply chain dynamics, competitive landscape, and partner needs, regularly informing executive and product strategy.</li> <li>Analyze complex, multi-variable datasets to surface insights that drive both individual partner growth and team-wide strategic decisions.</li> <li>Represent Instacart in high-stakes external settings including executive negotiations, industry forums, and partner QBRs at the C-suite level.</li> <li>Mentor and informally coach other partner managers, elevating the overall capability and strategic thinking of the team.</li> </ul> <p>&nbsp;</p> <p><strong>About You</strong></p> <p><strong>Minimum Qualifications</strong></p> <ul> <li>10+ years of experience in strategic account management, management consulting, business development, or a related field, with a track record of owning complex, senior-level partnerships.</li> <li>Demonstrated ability to develop and execute strategies that drive measurable, company-level impact.</li> <li>Experience influencing executive stakeholders — both internal and external — without formal authority.</li> <li>Exceptional analytical skills, with the ability to synthesize ambiguous data into clear strategic recommendations.</li> <li>Outstanding communication and executive presence, including the ability to lead C-suite conversations and represent the company externally.</li> <li>Proven ability to lead large, complex cross-functional initiatives from initiation through to results.</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Deep expertise in supply chain, distribution, or retail ecosystems, with an established network of senior industry relationships.</li> <li>Experience structuring and negotiating sophisticated, multi-year partnership agreements with significant revenue or operational implications.</li> <li>Track record of building team-level frameworks, processes, or playbooks that scaled beyond individual impact.</li> <li>Experience in a high-growth technology company navigating rapid change and undefined problem spaces.</li> <li>History of influencing product roadmaps or company strategy based on partner or market insights.</li> <li>Comfort operating in environments where the path forward is not prescribed — and a bias toward creating clarity for others.</li> </ul> <p>&nbsp;</p> <p>#LI-Remote</p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$189,000</span><span class="divider">&mdash;</span><span>$199,500 CAD</span></div></div></div>

Principal Supply Chain Partner Manager

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>Overview</strong></h2> <p><strong>About the Team</strong></p> <p>Instacart’s Logistics Product team owns the multi-sided fulfillment engine that powers every order on the platform. We deliver fast and affordable delivery and pickup for customers; flexible, reliable, and competitive earnings for shoppers; and continuously improving efficiency and quality for the marketplace as a whole. Logistics runs on ML and optimization at its core — how we batch orders, match them to shoppers, position and pay shoppers for their work, and route them physically — making this one of the most technically deep and commercially consequential product areas at Instacart.</p> <p><strong>About the Role</strong></p> <p>We’re looking for a Director of Product to lead the Logistics product organization and take it to its next phase of growth. This is a highly visible leadership role with executive sponsorship, owning a pillar with company-wide impact on Instacart’s long-term growth and profitability. You will set the multi-year vision and strategy for Logistics, lead and grow a team of product managers, and partner closely with engineering, machine learning, data science, and operations to build products that generate value for all sides of the marketplace. You will be responsible for key outcomes core to the company’s success&nbsp; — fulfillment cost, speed, quality, and shopper experience — and trusted to make fast, high-quality decisions in a complex, ambiguous, and highly interconnected domain.</p> <h2><strong>About the Job</strong></h2> <ul> <li>Own the multi-year product vision, strategy, and roadmap for Logistics — spanning service coverage, delivery speed, order batching and routing, shopper matching, positioning, and pay — and drive cross-company momentum behind it.</li> <li>Partner with the company’s executive leadership to define, prioritize, and deliver the strategy, translating complex, interconnected tradeoffs into crisp narratives that align the organization.</li> <li>Solve complex fulfillment problems and build 0-to-1 products and services that create synergistic value across customers, shoppers, and retailers, while continuously improving efficiency, speed, and quality at scale.</li> <li>Lead, hire, develop, and grow a high-performing team of product managers; establish operating rhythms, hiring plans, and development frameworks that build a healthy, high-trust team and develop leaders who set the pace.</li> <li>Act as a trusted partner to engineering and ML leadership on complex, high-stakes technical tradeoffs; anticipate where to focus the team ahead of the business impact becoming obvious.</li> <li>Define clear success metrics and maintain a rigorous experimentation portfolio with a consistent cadence, using data, first-principles thinking, and user research to make sound, sometimes irreversible, tradeoffs.</li> <li>Lead cross-org initiatives that measurably improve org health, and mentor and uplevel PMs across the broader organization.</li> </ul> <h2><strong>About You</strong></h2> <h3><strong>Minimum Qualifications</strong></h3> <ul> <li>10+ years of product management or similar experience, including 4+ years managing and developing product managers (including senior PMs).</li> <li>Strong marketplace or systems thinking — the ability to reason about multi-sided marketplace interactions and long-term vs. short-term tradeoffs, heavily informed by data as well as user research.</li> <li>Proven track record leading multi-quarter initiatives and delivering impactful products measured by hard business outcomes (e.g., cost, speed, quality).</li> <li>Strong technical fluency with ML- and algorithms-driven products; comfortable working through complex technical tradeoffs alongside engineering and ML leaders.</li> <li>Excellent written and verbal communication; able to influence executive leadership and align cross-functional teams in a complex domain.</li> <li>Demonstrated ability to hire, develop, and retain high-performing PMs and build healthy, high-trust teams.</li> </ul> <h3><strong>Preferred Qualifications</strong></h3> <ul> <li>Experience in a multi-sided dynamic marketplace-oriented role, envisioning or evaluating algorithms-based products and services.</li> <li>Background in logistics, fulfillment, supply chain, or operationally complex physical environments.</li> <li>Experience with e-commerce or grocery technology.</li> </ul> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$259,000</span><span class="divider">&mdash;</span><span>$273,500 CAD</span></div></div></div>

Director of Product, Logistics

<div class="content-intro"><p>Ready to do the most impactful work of your career? At&nbsp;<a href="https://www.coinbase.com/?utm_campaign=mt_o_m_w_m_m__coi_0_jd-onchain&amp;utm_source=coinbase">Coinbase</a>, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”&nbsp;<a href="https://www.coinbase.com/careers">learn more about working at Coinbase</a>.</p></div><p class="mb-2 whitespace-pre-wrap">As a Frontend Software Engineer on the Financial Services &amp; Loyalty team within the <a href="https://www.coinbase.com/careers/product-groups" target="_blank">Consumer &amp; Business</a> group, you'll build and ship the user-facing experiences that power Coinbase's card, payments, and loyalty products for millions of customers. This team owns the end-to-end frontend for products like the Coinbase One credit card, crypto-back rewards, and consumer payment flows. You'll own features from technical design through production release, working closely with product, design, and backend engineering to deliver fast, reliable, and intuitive experiences that drive activation and retention.</p> <p class="mb-2 whitespace-pre-wrap"><strong>What you'll do:</strong></p> <ul> <li>Own end-to-end frontend development across web and mobile for financial services products using React and React Native, including card onboarding, rewards, transactions, and payment flows.</li> <li>Build new features that expand the value proposition of Coinbase's loyalty and card products, shipping high-quality code that directly impacts customer engagement and revenue.</li> <li>Drive experimentation and funnel optimization efforts that measurably improve conversion, activation, and retention across key user journeys.</li> <li>Partner cross-functionally with product, design, and backend engineering to translate requirements into polished, performant frontend experiences.</li> <li>Identify and resolve frontend performance bottlenecks, contributing to measurable improvements in CUJ latency and availability SLOs.</li> </ul> <p class="mb-2 whitespace-pre-wrap"><strong>Required Skills and Experience:</strong></p> <ul> <li>3+ years of software engineering experience, with a strong focus on frontend development using React and React Native.</li> <li>Demonstrated track record of owning features end to end, from technical design through implementation, testing, and production release.</li> <li>Experience with experimentation frameworks and funnel optimization, with the ability to instrument, measure, and iterate on user-facing flows.</li> <li>Proven ability to collaborate cross-functionally with product, design, and backend engineering teams to deliver features on time and at high quality.</li> <li>Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.</li> </ul> <div id="fortidlp-input-element-parent"></div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Pay Transparency Notice:</strong> The target annual <strong>base</strong> salary for this position can range as detailed below. Total compensation may<strong> </strong>also include equity and bonus eligibility and benefits (including medical, dental, and vision).</p></div><div class="title">Annual base salary range (excluding equity and bonus):</div><div class="pay-range"><span>$247,737</span><span class="divider">&mdash;</span><span>$247,737 CAD</span></div></div></div><div class="content-conclusion"><ul> <li style="font-style: italic; font-size: 8pt;"><strong><em>Application Limit: </em></strong>Candidates may submit a maximum of 3 applications within a 6-month period.</li> <li style="font-style: italic; font-size: 8pt;"><span style="font-size: 8pt;"><em><strong>Equal Opportunity Employer: </strong>Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.</em></span></li> <li style="font-style: italic; font-size: 8pt;"><span style="font-size: 8pt;"><em><strong>US Applicants: </strong>View<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf"> Employee Rights</a>,<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf"> Know Your Rights</a>, and<a href="https://static-assets.coinbase.com/e-verify.pdf"> E-Verify</a> Notice of Participation.</em></span></li> <li style="font-style: italic; font-size: 8pt;"><span style="font-size: 8pt;"><em><strong>Accommodations: </strong>If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.&nbsp;Need screen reading technology?<a href="https://chromewebstore.google.com/detail/screen-reader/kgejglhpjiefppelpmljglcjbhoiplfn"> Click here</a> to download a free compatible screen reader and view the<a href="http://www.chromevox.com/tutorial/"><strong> </strong>tutorial</a>.</em></span></li> <li style="font-style: italic; font-size: 8pt;"><span style="font-size: 8pt;"><em><strong>Data Privacy &amp; Arbitration: </strong>By submitting your application, you agree to our<a href="https://www.coinbase.com/legal/applicant_privacy_notice"> Candidate Privacy Notice</a>. US applicants: By submitting your application, you agree to<a href="https://www.coinbase.com/legal/application-arbitration-agreement"> Arbitration of Disputes</a>.<br></em></span></li> </ul> <div id="fortidlp-input-element-parent"></div></div>

Software Engineer

<div class="content-intro"><p>Ready to do the most impactful work of your career? At&nbsp;<a href="https://www.coinbase.com/?utm_campaign=mt_o_m_w_m_m__coi_0_jd-onchain&amp;utm_source=coinbase">Coinbase</a>, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”&nbsp;<a href="https://www.coinbase.com/careers">learn more about working at Coinbase</a>.</p></div><p class="mb-2 whitespace-pre-wrap">As a Senior Staff Software Engineer on the FinHub team within the <a href="https://www.coinbase.com/careers/product-groups" target="_blank">Platform</a> Product Group, you'll define the technical vision for the financial infrastructure that powers Coinbase. FinHub is the foundation for account balances and money movement across trading, payments, financing, staking, and other financial products. You'll serve as the domain's senior-most technical individual contributor, leading the evolution of our ledger and money-movement architecture so Coinbase can move funds with uncompromising correctness, security, reliability, and scale.</p> <p class="mb-2 whitespace-pre-wrap"><strong>What you'll do:</strong></p> <ul> <li>Define and drive the multi-quarter technical strategy for FinHub's ledger and money-movement platform, supporting new financial products, platforms, and significant growth in transaction volume.</li> <li>Architect unified, reusable primitives across fiat and crypto fund flows, including account balances, holds, settlements, postings, transfers, and transaction history.</li> <li>Lead the rearchitecture of distributed financial workflows and state transitions, enforcing standards for double-entry accounting, idempotency, invariant enforcement, reconciliation, auditability, and safe failure recovery.</li> <li>Drive end-to-end design and rollout of large, cross-team initiatives, breaking complex and ambiguous problems into clear milestones, migration plans, and measurable outcomes.</li> <li>Partner with Payments, Product, Finance, Risk, Compliance, and Operations to align platform architecture with customer experience, regulatory obligations, and business priorities.</li> <li>Provide deep technical mentorship to senior and staff engineers, raising the bar for system design, operational excellence, technical writing, and long-term maintainability across FinHub.</li> </ul> <p class="mb-2 whitespace-pre-wrap"><strong>Required Skills and Experience:</strong></p> <ul> <li>12+ years of software engineering experience, including a track record of building and operating large-scale backend distributed systems in production.</li> <li>Deep experience designing financial, payments, ledger, banking, trading, or other high-consequence transaction systems where correctness and auditability are non-negotiable.</li> <li>Proven expertise in distributed systems, consistency models, asynchronous workflows, and state machines, with strong backend programming experience in languages such as Go, Java, or Python.</li> <li>Experience driving multi-quarter technical strategy and leading complex architectural initiatives across multiple engineering teams without relying on direct authority.</li> <li>Demonstrated ability to communicate complex technical tradeoffs clearly and build alignment with executive, engineering, product, finance, and operations stakeholders.</li> <li>Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.</li> </ul> <div id="fortidlp-input-element-parent"></div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Pay Transparency Notice:</strong> The target annual <strong>base</strong> salary for this position can range as detailed below. Total compensation may<strong> </strong>also include equity and bonus eligibility and benefits (including medical, dental, and vision).</p></div><div class="title">Annual base salary range (excluding equity and bonus):</div><div class="pay-range"><span>$260,100</span><span class="divider">&mdash;</span><span>$260,100 CAD</span></div></div></div><div class="content-conclusion"><ul> <li style="font-style: italic; font-size: 8pt;"><strong><em>Application Limit: </em></strong>Candidates may submit a maximum of 3 applications within a 6-month period.</li> <li style="font-style: italic; font-size: 8pt;"><span style="font-size: 8pt;"><em><strong>Equal Opportunity Employer: </strong>Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.</em></span></li> <li style="font-style: italic; font-size: 8pt;"><span style="font-size: 8pt;"><em><strong>US Applicants: </strong>View<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf"> Employee Rights</a>,<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf"> Know Your Rights</a>, and<a href="https://static-assets.coinbase.com/e-verify.pdf"> E-Verify</a> Notice of Participation.</em></span></li> <li style="font-style: italic; font-size: 8pt;"><span style="font-size: 8pt;"><em><strong>Accommodations: </strong>If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.&nbsp;Need screen reading technology?<a href="https://chromewebstore.google.com/detail/screen-reader/kgejglhpjiefppelpmljglcjbhoiplfn"> Click here</a> to download a free compatible screen reader and view the<a href="http://www.chromevox.com/tutorial/"><strong> </strong>tutorial</a>.</em></span></li> <li style="font-style: italic; font-size: 8pt;"><span style="font-size: 8pt;"><em><strong>Data Privacy &amp; Arbitration: </strong>By submitting your application, you agree to our<a href="https://www.coinbase.com/legal/applicant_privacy_notice"> Candidate Privacy Notice</a>. US applicants: By submitting your application, you agree to<a href="https://www.coinbase.com/legal/application-arbitration-agreement"> Arbitration of Disputes</a>.<br></em></span></li> </ul> <div id="fortidlp-input-element-parent"></div></div>

Senior Staff Software Engineer, Finhub

<h2>Who we are</h2> <h3>About Stripe</h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p> <h3>About the team</h3> <p>The Revenue and Financial Automation (RFA) team at Stripe is building a modern, revenue-focused, financial management platform for fast-growing, digital-native companies.</p> <p>Hundreds of thousands of businesses of all sizes and types use Stripe Billing to collect revenue for recurring and one-time payments across a variety of different pricing models—from selling SaaS subscriptions, to orchestrating multi-stage contracts, delivering Usage-Based Billing, and providing recovery and retention tools to prevent customer churn.</p> <h2>What you'll do</h2> <p>As an engineer on the team, you'll be responsible for shaping and building a suite of products that let our users model and operate their business more efficiently. You'll work on projects that span technologies, systems, and processes where you'll design, build, test, and ship code every day. In this cross-functional role, you'll collaborate with experts in infrastructure, security, design, and operations to build business-critical internal and external features that power Stripe users around the world.</p> <h3>Responsibilities</h3> <ul> <li>Design the next generation of Stripe products to meet the high-growth needs of our company and customers for years to come</li> <li>Deliver value through a strong collaborative, user-first approach with stakeholders and customers</li> <li>Mentor engineers to help them grow</li> <li>Debug and solve critical production issues across services and multiple levels of the stack</li> </ul> <h2>Who you are</h2> <p>We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <h3>Minimum requirements</h3> <ul> <li>2–12+ years of experience in backend software development</li> <li>Ability to write high-quality code (in programming languages like Go, Java, C/C++, etc.)</li> <li>Hands-on experience contributing to or building large-scale distributed systems</li> <li>Strong collaboration skills, with the ability to work across work streams within your team and contribute to your peers' success</li> <li>Ability to thrive with a high level of autonomy and responsibility, with an entrepreneurial mindset</li> </ul> <h3>Preferred qualifications</h3> <ul> <li>Familiarity with event-driven architectures</li> <li>Experience with subscription management, usage-based billing, or financial reporting systems</li> <li>Interest in financial infrastructure and how businesses manage their revenue operations</li> <li>Direct leadership and mentorship experience</li> </ul>

Software Engineer, Metronome Infrastructure

<h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">As the Principal, Market &amp; Competitive Intelligence Manager you will lead Dropbox’s enterprise competitive intelligence program across Dropbox Core, DocSend, Sign and Sign API, and Dropbox Protect.</span></p> <p><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Sitting within the Chief Business Officer’s organization, you will work close to the company’s most important strategic and go-to-market decisions. You will build the operating system that turns competitor activity, market developments, customer feedback, win/loss findings, and field signals into clear recommendations and action.</span></p> <p><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">This is a highly visible, hands-on leadership role for a senior individual contributor. You will strengthen Dropbox’s competitive positioning, improve how our teams navigate competitive sales cycles, inform product and go-to-market choices, and deepen executive understanding of a rapidly changing market. Your work will span both sales-led and product-led motions and help Dropbox tell a sharper, more differentiated story.</span></p> <p><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">You will partner closely with Sales, Product Marketing, Product, Research, Revenue Operations, Analyst Relations, and Communications. Success requires equal strength in strategic judgment and execution: identifying what matters, developing a defensible point of view, and delivering useful recommendations and tools at the speed of the business.</span></p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Lead Dropbox’s enterprise competitive intelligence program across Dropbox Core, DocSend, Sign and Sign API, and Dropbox Protect.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Establish a company-wide operating model for collecting, prioritizing, analyzing, distributing, and measuring competitive intelligence.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Translate competitor launches, pricing and product changes, AI developments, customer feedback, and market shifts into actionable recommendations for Sales, GTM Strategy, Product Marketing, Product, and executive leadership.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Produce decision-ready intelligence—including executive briefings, competitive points of view, rapid-response analysis, battlecards, alerts, and market coverage—tailored to executive, strategic, product, and field audiences.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Own and modernize Dropbox’s win/loss program in partnership with Sales, Revenue Operations, and Product Marketing, creating a recurring feedback loop into positioning, enablement, product strategy, and go-to-market decisions.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Equip customer-facing teams to compete more effectively while partnering with product-aligned PMMs to strengthen differentiation, objection handling, field confidence, and product-specific competitive activation.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Use AI, automation, and modern research platforms to scale the program, establish clear success measures, and maintain a trusted network of competitive contributors across Dropbox.</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">10+ years of experience in competitive intelligence, product marketing, market strategy, corporate strategy, or a related B2B SaaS discipline.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Demonstrated ownership of an end-to-end competitive intelligence program, including executive intelligence, win/loss analysis, field enablement, and strategic recommendations.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">A record of translating complex qualitative and quantitative signals into clear points of view that influenced product, go-to-market, or revenue decisions.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Deep experience partnering with Sales, GTM Strategy, Product Marketing, and Product teams in competitive markets and customer situations.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Strong executive presence and the ability to communicate concise, evidence-based recommendations to senior leaders.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Excellent cross-functional leadership skills, with a record of creating alignment and driving action in complex organizations without formal authority.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Exceptional analytical, written, verbal, and visual communication skills, with the ability to balance long-range strategic work and fast-turn execution.</span></li> </ul> <div> <h2>Preferred Qualifications</h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Experience in AI-powered software, content management, collaboration, e-signature, document workflows, or security markets.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Experience building or modernizing competitive intelligence across a multi-product portfolio or decentralized organization.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Familiarity with platforms such as Crayon, Clozd, and AlphaSense, including using AI and automation to scale research, synthesis, and delivery.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zkz87zz82zz65zlz75zz65zy8z84zz75zkz82z3nz85z14c8euv6lez82zz89zz82z">Experience partnering with Revenue Operations or Sales Operations to measure program adoption, decision influence, and business impact.</span></li> </ul> <h2 data-usually-unique-id="044234883370604133046166"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zqz90zkz74zz76zeez80zz68zz89zz88zvqz86zuxlz73zexxz80zz73z6d6z72zz79zsz77z">Compensation</span></h2> </div><div class="content-pay-transparency"><div class="pay-input"><div class="title">Canada Pay Range</div><div class="pay-range"><span>$173,400</span><span class="divider">&mdash;</span><span>$234,600 CAD</span></div></div></div>

Principal, Market & Competitive Intelligence Manager

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2><strong>An overview of this role</strong></h2> <p>The Pricing Strategy team owns the end-to-end pricing, packaging, and commercialization strategy across GitLab's product portfolio, from Premium and Ultimate tiers to GitLab Duo and our expanding artificial intelligence (AI) capabilities. As a Staff-level pricing and commercialization expert, you'll design, scale, and drive GitLab's enterprise monetization and commercial buying programs as an individual contributor at the top of our individual contributor track. You'll serve as the architect of our Enterprise Agreements, cloud marketplace and channel pricing structures, and competitive commercial programs, partnering across Product, go-to-market (GTM), Finance, Sales, Renewals, Product Marketing, Partners, and Deal Desk to turn pricing decisions into scalable programs that work for customers and the field.</p> <h2><strong>What you'll do</strong></h2> <ul> <li>Drive competitive pricing programs and tactical deal plays, including promotions, competitive replacement offers, and deal support, that help the field win and displace competitors in the DevSecOps and AI tooling market.</li> <li>Own list-to-net price realization strategy across products, geographic regions, GTM segments, and routes to market.</li> <li>Partner with Product Management, Product Marketing, and GTM leaders to shape new packaging and pricing proposals, evaluate monetization models as GitLab's AI and platform capabilities evolve, and bring data-backed recommendations to cross-functional and executive stakeholders.</li> <li>Act as the go-to expert for pricing enablement by building training, playbooks, and battlecards that give the field confidence in pricing conversations and help them explain commercial value.</li> <li>Put commercial programs into practice in partnership with Deal Desk, Revenue Operations, and Data teams, staying hands-on with execution as well as strategy.</li> <li>Define, launch, and scale Enterprise Agreements and marketed bundling strategies that simplify transactions, encourage multi-product and GitLab Duo adoption, and maximize customer lifetime value.</li> <li>Define channel and marketplace pricing strategy, including tiering, discounting frameworks, and margin structures, across resellers, global systems integrators, independent software vendors, and cloud marketplaces such as Amazon Web Services, Google Cloud Platform, and Microsoft Azure.</li> <li>Document decisions and frameworks in the GitLab handbook and default to asynchronous, written communication as part of GitLab's all-remote, globally distributed team.</li> </ul> <h2><strong>What you'll bring</strong></h2> <ul> <li>Extensive experience across strategy consulting, pricing, strategic finance, or corporate or deal strategy, ideally at a software as a service or enterprise software company.</li> <li>Deep experience in monetization or pricing strategy, including direct ownership of pricing waterfalls, enterprise buying programs such as Enterprise License Agreements or Enterprise Agreements, or channel and marketplace pricing models.</li> <li>A track record of operating as a go-to expert without formal authority. Other teams bring you difficult pricing questions, and your recommendations carry weight with senior stakeholders because of the thinking and evidence behind them.</li> <li>Hands-on work with AI agents and automations that real teams used in production</li> <li>A bias toward iteration and shipping. You're comfortable making a strategic call, documenting the reasoning, and adjusting as new data comes in instead of waiting for perfect information.</li> <li>Strong written communication skills and the ability to work independently in an asynchronous, all-remote environment while driving cross-functional agreement.</li> <li>Experience partnering with and influencing senior stakeholders across Product, Sales, and Finance, including vice president and senior vice president levels, as an individual contributor.</li> </ul> <h2><strong>About the team</strong></h2> <p>The Pricing Strategy team shapes how GitLab packages, prices, and commercializes its product portfolio. The team works across Product, GTM, Finance, Partners, Deal Desk, Renewals, and Data to create pricing frameworks and buying programs that can scale. In this role, you'll help connect product and monetization strategy with the practical programs used by customers, partners, and the field.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><em>The base salary range for this role’s listed level is currently for residents of the&nbsp;United States only. This range is intended to reflect the role's base salary rate in locations throughout the US.&nbsp;Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,&nbsp;and geographic location.&nbsp;The base salary range does not include any bonuses, equity, or benefits. See more information on our <a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" data-sheets-formula-bar-text-link="https://bit.ly/GLBeneUS" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">benefits</a><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;"> and </span><a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/stock-options/" data-sheets-formula-bar-text-link="https://bit.ly/GLequity" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p></div><div class="title">United States Salary Range</div><div class="pay-range"><span>$139,200</span><span class="divider">&mdash;</span><span>$235,200 USD</span></div></div></div><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a>&nbsp;</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and 

Staff Commercial Pricing Strategist

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2>An overview of this role</h2> <p>In this role, you'll build, manage, and support a globally distributed engineering team delivering high-quality, reliable platform capabilities and user experiences. You'll hire and onboard talent, guide technical delivery, shape team workflows, and align engineering execution with product management, design, and business goals. Your work will help engineers take responsibility for outcomes, grow continuously, and improve operational and delivery excellence in a remote, asynchronous environment.</p> <h2>What you’ll do</h2> <ul> <li value="1">Build, manage, and mentor a globally distributed engineering team, creating an environment where team members can thrive and advance their careers.</li> <li value="2">Hire, onboard, and develop engineers while maintaining high standards for quality, accountability, and psychological safety.</li> <li value="3">Partner with product management, product design, and cross-functional engineering teams to align technical direction, shape roadmaps, and deliver against commitments.</li> <li value="4">Guide engineers on system architecture, code quality, performance, security, and maintainability across frontend and backend disciplines.</li> <li value="5">Manage and refine agile, remote, and asynchronous workflows, maintaining delivery cadence and addressing blockers, backlogs, or delayed execution early.</li> <li value="6">Encourage and integrate AI capabilities and modern developer tooling into daily workflows to improve productivity, innovation, and efficiency.</li> <li value="7">Conduct regular one-on-ones, provide continuous, actionable feedback, and support career progression through coaching and skill development.</li> <li value="8">Maintain visibility into operational health and reliability, participating in system availability and incident management rotations as needed.</li> </ul> <h2>What you’ll bring</h2> <ul> <li value="1">Experience managing engineering teams, providing architectural guidance and technical mentorship, and building team accountability.</li> <li value="2">A background in enterprise software development, distributed systems, and software delivery pipelines.</li> <li value="3">Experience bringing together stakeholders across product, design, engineering, and infrastructure to make sound, timely technical decisions.</li> <li value="4">A track record of establishing effective engineering processes, managing delivery execution, and moving work forward in ambiguous or fast-changing situations.</li> <li value="5">Strong written and verbal communication skills, with experience Experience communicating clearly in writing and verbally while collaborating in remote-first, asynchronous, and globally distributed environments.</li> <li value="6">A commitment to building inclusive, psychologically safe team cultures where engineers can contribute and raise standards.</li> <li value="7">Experience using AI-assisted tools and modern software workflows to improve team velocity and efficiency.</li> </ul> <h2>About the team</h2> <p>The Core DevOps team at GitLab owns core repository capabilities, from Git command-line operations to web-based code exploration. Our roadmap includes improvements to existing features, maintainability, accessibility, performance, and workflows for teams using AI-assisted development tools.</p><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a>&nbsp;</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a>&nbsp;and&nbsp;<a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the&nbsp;<a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>

Engineering Manager, DevOps

<p>Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify our customer’s financial lives whether they are entrepreneurs, business owners, or individuals.&nbsp; Mercury has also obtained a provisional national bank charter and is currently taking proactive steps for final approval.&nbsp;</p> <h3><strong>Role Overview:</strong></h3> <p>We're looking for a Business Risk Officer to help scale the way Mercury builds products.&nbsp; In this role you will report to our Head of Business Risk &amp; Enablement and will partner with Product, Operations, Compliance and many other support and oversight teams to ensure that products and features are delivered “best-in-class” in a safe and sound manner.&nbsp; Your success in this role will rely on subject matter expertise in one or more of Mercury’s core product offerings and associated risks. You will also be primarily responsible for the facilitation of non-financial risk management programs (see below).</p> <h3><strong>Key Responsibilities:</strong></h3> <ul> <li>Identify any potential blind spots in processes and controls, and suggest commercial improvements/enhancements</li> <li>Facilitate pre-launch and new activity initiatives/reviews, tracking items to closure and escalating where/when necessary</li> <li>Facilitate execution of risk self assessments and similar exercises within the non-financial risk frameworks</li> <li>Event/incident, issues , and remediations management - ensuring that incidents and issues are recorded and managed through to remediation in line with any and all relevant frameworks in the company</li> <li>Develop and enhance iteratively KPIs/KRIs to be monitored by yourself, product/process owners, and other stakeholders in order to mitigate risk</li> <li>Coordinate interactions and responses between Product and Operations teams vs. other stakeholders for audits, exams and similar reviews (internal and external)</li> <li>Engage and partner deeply with stakeholders across the organization including Product, Operations, Risk, Compliance, Legal, Finance, etc.</li> <li>Help design / provide feedback on certain enterprise/firm-wide trainings and deliver trainings as needed</li> </ul> <h3><strong>Qualifications:</strong></h3> <ul> <li>Have at least 5 - 7+ years of experience in a banking, fintech, or other financial services firms in a product/business, business risks and/or controls, operational risk, or other similar roles</li> <li>Track record of balancing risk, compliance, and customer experience in cross-functional settings</li> <li>Excellent communication skills to simplify complex business, reg and/or risk concepts into clear explanations and/or recommendations</li> <li>Familiarity with Governance, Risk and Compliance (GRC) practices and non-financial risk frameworks</li> <li>Curious, growth-oriented, and motivated to work on risk and controls at all lifecycle stages (new product launches, scaling, and legacy optimization)</li> <li>Bring a collaborative, problem-solving mindset to your work, have strong stakeholder management skills, and an ability to influence without direct authority</li> <li>Approach your work with a high quality bar and a strong sense of ownership - you see things through to completion, knowing when to be pragmatic vs. when not to settle</li> <li>Proficient with AI tools, or eager to get there, to drive efficiency in risk and controls work — a growth mindset is enough if you're not an expert day one.</li> </ul> <h3><strong>Preferred Qualifications:</strong></h3> <ul> <li>Exposure to product or technology development lifecycles (e.g., involvement in pre-launch reviews, feature rollouts, or cross-functional builds) — doesn't need to be a formal PM background, just familiarity with how products move from idea to launch</li> </ul> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-DNI</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:</div><div class="pay-range"><span>$163,000</span><span class="divider">&mdash;</span><span>$203,800 USD</span></div></div><div class="pay-input"><div class="title">US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: </div><div class="pay-range"><span>$146,000</span><span class="divider">&mdash;</span><span>$183,400 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$154,100</span><span class="divider">&mdash;</span><span>$192,600 USD</span></div></div></div>

Business Risk Officer

<div class="gmail_default" style="font-size: small;"> <div> <p><strong>Why Mozilla?</strong></p> <p><span style="font-weight: 400;">Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.&nbsp;</span></p> <p><span style="font-weight: 400;">The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute </span><strong>open-source</strong><span style="font-weight: 400;"> software that enables people to enjoy the internet on their terms.&nbsp;</span></p> <p><strong>About this team and role:</strong></p> <p><span style="font-weight: 400;">This role owns the foundation that lets other software drive Firefox: the secure, reliable connection an outside tool or another team uses to act inside the browser, and the building blocks they call to do it. It enables the teams building on it — internal teams, outside AI tools — to create their own products on top. This role owns the shared layer and the strategy for it. It’s a hands-on, technical role in a fast-moving, greenfield space, so it’s as much strategy as execution.</span></p> <p><span style="font-weight: 400;">The opportunity is broad: internal teams (Smart Window, New Products’ automated tools), outside AI tools and their users, and web developers. The three share much of the underlying technology, but each reaches its market in a different way. The mandate is to figure out what to go after, and in what order.</span></p> <strong>What you’ll do:</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Own the shared foundation and the building blocks it gives other software, and make them reliable and secure.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Push the open standard (WebDriver BiDi) forward, and build Firefox-only advantages the standard won’t cover&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design the safety controls: let a person approve actions, see when software is acting for them, and take back control.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Define the strategy for any major third-party AI assistants people already use.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Serve internal teams (Smart Window, New Products) and outside tools through one shared layer.&nbsp;</span></li> </ul> <strong>Measured on:</strong> <p><span style="font-weight: 400;">Adoption across teams and tools, volume of usage through the platform, and sustained reliability and security.</span></p> <strong>What you'll bring:</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A product-minded engineer, or a very technical PM who can drive a technical product&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Developer-space experience, with the range to think about consumers and internal platforms</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable setting strategy in ambiguity; own a technical contract other teams depend on</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong instincts on security and trust. Nice to have: web standards, MCP, browser automation</span></li> </ul> <p><strong>What you’ll get:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous performance-based bonus plans to all eligible employees - we share in our success as one team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Rich medical, dental, and vision coverage</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterly all-company wellness days where everyone takes a pause together</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Country specific holidays plus a day off for your birthday</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">One-time home office stipend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Annual professional development budget</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterly well-being stipend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Considerable paid parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employee referral bonus program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Other benefits (life/AD&amp;D, disability, EAP, etc. - varies by country)</span></li> </ul> <p><strong>About Mozilla&nbsp;</strong></p> <p>Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.</p> <p><strong>Commitment to diversity, equity, inclusion, and belonging</strong></p> <p>Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.&nbsp; We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientation<span style="color: #003366;">s, </span>gender identities, and expressions.</p> <p>We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at <a class="external-link" href="mailto:hiringaccommodation@mozilla.com">hiringaccommodation@mozilla.com</a> to request accommodation.</p> <p>We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.&nbsp; Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.</p> <p>Group: C</p> <p>#LI-REMOTE</p> <p>Req ID: R3214</p> </div> </div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Hiring Ranges:</strong></p></div><div class="title">Canada Tier 1 Locations</div><div class="pay-range"><span>$165,000</span><span class="divider">&mdash;</span><span>$220,000 CAD</span></div></div><div class="pay-input"><div class="title">Canada Tier 2 Locations</div><div class="pay-range"><span>$149,000</span><span class="divider">&mdash;</span><span>$199,000 CAD</span></div></div></div>

Senior Staff Product Manager, Browser Control Platform

<div class="gmail_default" style="font-size: small;"> <div> <p><strong>Why Mozilla?</strong></p> <p><span style="font-weight: 400;">Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"> The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.</span></p> <p><strong>About this team and role:</strong></p> <p><span style="font-weight: 400;">addons.mozilla.org (AMO) is the foundation of the Firefox add-ons ecosystem. It’s a showcase for developers to publish and grow their extensions, and a place of discovery for millions of users who customize Firefox to make it their own. Behind the scenes are the DevHub which enables developers to manage their extensions. To manage the ecosystem there are a series of Reviewer tools and automated moderation systems.&nbsp;</span></p> <p><span style="font-weight: 400;">As a Senior Software Engineer, you’ll bring a passion for crafting resilient systems that accelerate our review and moderation teams to provide a first-class experience for Add-on developers. You’ll work closely with engineers, reviewers, developer support, and Add-ons leadership to turn ideas into polished features, modernize the platform and its architecture, and see your work reach millions of people around the world.</span></p> <br><strong>What you’ll do:&nbsp;</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Deliver major features and architectural improvements across the Add-ons stack, including automated moderation pipelines, Reviewer tools, and DevHub.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help establish and maintain engineering standards across areas such as code review, definition of done, production readiness, runbooks, incident response, on-call practices, coding conventions, and infrastructure as code.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create robust observability systems and data-backed insights.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide peer feedback, share knowledge and help others grow.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build and improve the systems that enable Add-ons engineering to safely develop, deploy, observe, and operate production services.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Improve our CI/CD pipelines using declarative, pipeline-as-code approaches that make changes reproducible, testable, and easy to review.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deliver work iteratively using a visible backlog, short feedback cycles, retrospectives, and demonstrations to stakeholders.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Write clear technical documentation, including design notes, Architecture Decision Records, runbooks, and incident write-ups.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work effectively in unfamiliar codebases, tracing requests and asynchronous jobs end-to-end to understand failures and identify opportunities for improvement.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with designers, product managers, QA, and community contributors to deliver end-to-end improvements.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute in the open through pull requests, code reviews, and discussions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work on:</span><br> <ul> <li style="font-weight: 400;"><strong>Feature development:</strong><span style="font-weight: 400;"> submission flows, trust and safety signals, DevHub and Reviewer tools modernization.</span></li> <li style="font-weight: 400;"><strong>AMO application systems: </strong><span style="font-weight: 400;">Work within our Python/Django, MySQL, React/TypeScript, and asynchronous processing systems.</span></li> <li style="font-weight: 400;"><strong>Internal developer platforms</strong><span style="font-weight: 400;">: Create tools and paved paths that make it easier for teams to ship and operate software safely and consistently.</span></li> <li style="font-weight: 400;"><strong>Team Process: </strong><span style="font-weight: 400;">Contribute to team ceremonies, execute process improvement, and provide feedback on team effectiveness.&nbsp;</span></li> <li style="font-weight: 400;"><strong>Engineering standards</strong><span style="font-weight: 400;">: Help make production readiness, testing, recoverability, documentation, and safe deployment part of the normal development lifecycle.&nbsp;</span></li> <li style="font-weight: 400;"><strong>Platform reliability:</strong><span style="font-weight: 400;"> Deployments, monitoring, and incident response.</span></li> </ul> </li> </ul> <p><strong>What you’ll bring:&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong hands-on experience building and maintaining production applications with Python/Django.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience operating and improving production software systems where reliability and safe delivery matter.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong experience with CI/CD systems and treating pipelines and infrastructure declaratively as code.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience designing or improving automated testing and deployment workflows, including integration testing and staged or progressive delivery.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong understanding of observability as an engineering discipline, including metrics, logging, tracing, service-level objectives, and actionable alerting.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience building or maintaining internal tools or platforms used by other engineering teams, with an understanding that internal systems have users, reliability expectations, roadmaps, and lifecycle considerations.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience defining or improving engineering practices such as code review standards, operational readiness, runbooks, incident response, on-call expectations, or definitions of done.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to read and understand unfamiliar codebases and trace application behavior across frontend, backend, asynchronous jobs, data stores, and infrastructure.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience debugging complex production issues and turning what you learn into lasting system improvements.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong technical writing skills, with experience creating useful documentation such as design documents, ADRs, runbooks, and incident reports.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working iteratively with a visible backlog, regular stakeholder feedback, and retrospectives that result in concrete improvements.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong collaboration and communication skills in a distributed team environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A willingness to share knowledge and mentor peers in operational and reliability practices.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Commitment to our values:</span> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Welcoming differences</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Being relationship-minded</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Practicing responsible participation</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Having grit</span></li> </ul> </li> </ul> <p><strong>Bonus points for:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Google Cloud and operating Kubernetes.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with infrastructure-as-code tooling and policy-as-code.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience establishing SLOs and error-budget-based reliability practices.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with chaos engineering, disaster recovery testing, or production readiness reviews.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with trust and safety, automated moderation, abuse prevention, or other adversarial systems.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contributions to open source projects</span></li> </ul> <p><strong>What you’ll get:</str

Senior Software Engineer, Add-Ons

<div class="content-intro"><div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section">Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit <a class="c-link" href="http://www.redditinc.com/" target="_blank" data-stringify-link="http://redditinc.com" data-sk="tooltip_parent">www.redditinc.com</a>.</div> </div> </div> </div> </div> </div></div><p>Reddit has a flexible workforce! If you happen to live close to one of our physical office locations our doors are open for you to come into the office as often as you'd like. Don't live near one of our offices? No worries: You can apply to work remotely in any country in which we have a physical presence.</p> <h3>Team Description</h3> <p>Reddit is poised to rapidly innovate and grow like no other time in its history. We’re currently hiring across multiple teams, some of these teams include:</p> <p><em><strong>Ads ML Serving Team</strong></em><br>The Ads ML Serving team is part of Reddit’s Ads ML Platform, which builds the infrastructure and tools that power machine learning across Ads. This team focuses on creating a highly reliable, scalable, and efficient ML serving stack. Their work includes evolving long-term serving architecture, integrating closely with the ads serving stack, optimizing CPU/GPU performance, and building model velocity tools like observability libraries and model quality gating.</p> <p><em><strong>Attribution &amp; Identity Team</strong></em><br>The Attribution &amp; Identity team builds products that help advertisers understand and measure the impact of their campaigns. They focus on attribution systems, identity solutions, and advertiser experimentation tools that improve performance insights and usability. Their goal is to make Reddit’s advertising platform more effective, transparent, and data-driven.<br><br><em><strong data-start="0" data-end="19">Ads Growth Team<br></strong></em>The Ads Growth team drives initiatives to expand Reddit’s advertiser base, with a focus on Small to Medium Businesses (SMBs). We build and scale the technical foundation for key product pillars that enable SMB advertisers to succeed on Reddit. Our work spans collaboration with product, design, marketing, data science, UX, and sales teams to deliver measurable business outcomes.<br>We prioritize iterative development, rapid shipping, rigorous testing, and building capabilities that create step-change growth. Our goal is to multiply the number of monthly active advertisers by delivering impactful tools, features, and experiences tailored to the needs of SMBs.</p> <p><strong>Business Manager</strong><br>The Business Manager team stands out for its genuinely inclusive and collaborative culture, where not only is open feedback central, but every opinion and idea is truly valued and given space to shape our direction. Here, diverse perspectives are seen as a core strength, fostering a team dynamic where everyone feels empowered to contribute and innovate. On a day-to-day basis, engineers tackle complex, high-stakes challenges at the core of Reddit’s ads platform which include innovating on permissions systems, building Agency and Large Enterprise solutions, and driving adoption among Reddit's largest advertisers. From ideation to delivery, our engineers are trusted with end-to-end ownership of their projects, working closely in cross-functional collaboration with PMs, UX, and partner teams. This hands-on approach means every team member plays a direct and visible role in delivering high-impact, user-focused solutions for some of Reddit’s most strategic advertisers.</p> <h3>Role Description:</h3> <p>This is a generalist mid-level backend position within the Ads Organization. Ads is the fuel that powers Reddit’s mission. As a backend engineer on the team, candidates might work on:</p> <ul> <li>Microservices and APIs that power our advertiser-facing product, ads.reddit.com</li> <li>Distributed systems that ensure the right ad gets shown to the right user at the right time</li> <li>Backends that power interactive user experiences on our ads like Polls and Games</li> <li>Real time, data intensive systems that measure the performance of our ad campaigns</li> <li>Infrastructure that supports all of the above</li> </ul> <p>Technologies used on the team include:</p> <ul> <li>Languages: Go, Python, Scala</li> <li>Frameworks: Spark, Thrift, Baseplate, Kafka</li> <li>Datastores: Postgres, BigQuery, Redis, Druid&nbsp;</li> <li>Tools: Kubernetes, Argo, Docker</li> </ul> <p>Mid-level engineers are expected to absorb best practices and learn exceptionally quickly while being effective core contributors. Engineers at this level must be able to code independently, but may work with senior engineers on the design of complex solutions. The most important skills an engineer at this level must possess are 1) coachability and an eagerness to grow, 2) deep passion for coding, and 3) excellent independent learning skills, all while operating as a fully functioning member of an engineering team.</p> <h3>Responsibilities:</h3> <ul> <li>Work with product managers to design and implement Ads products.</li> <li>Collaborate closely with the platform and data teams while building new features.</li> <li>Lead the processes needed to improve operational stability, including improving code quality, delivering dashboards and data visualizations.</li> <li>Build extensible components that would align with the product objectives.&nbsp;</li> <li>Support day to day project management tasks including communicating project updates, managing project timelines and overseeing project execution.&nbsp;&nbsp;</li> </ul> <h3>Required Qualifications:</h3> <ul> <li>3+ years of software development experience in one or more general purpose programming languages (Java, Scala, Go, C++, Python).</li> <li>Able to take complete ownership of a feature or project.</li> </ul> <h3>Bonus Points:</h3> <ul> <li>Experience working in the Ads domain&nbsp;</li> <li>Experience or interest in the advertising business and understanding customer needs</li> </ul> <h3><strong>Benefits:</strong></h3> <ul> <li data-renderer-start-pos="1344" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support</li> <li data-renderer-start-pos="1461" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Family Planning Support</li> <li data-renderer-start-pos="1488" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Gender-Affirming Care</li> <li data-renderer-start-pos="1513" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Mental Health &amp; Coaching Benefits</li> <li data-renderer-start-pos="1550" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Comprehensive Medical Benefits &amp; Health Care Spending Account</li> <li data-renderer-start-pos="1615" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Registered Retirement Savings Plan with matching contributions</li> <li data-renderer-start-pos="1681" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Income Replacement Programs</li> <li data-renderer-start-pos="1712" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Flexible Vacation &amp; Paid Volunteer Time Off</li> <li data-renderer-start-pos="1759" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Generous Paid Parental Leave</li> </ul> <div id="te-floating-button-container"></div> <div id="te-floating-button-container"></div> <div id="te-floating-button-container"></div><div class="content-conclusion"><p>In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.</p> <p><span style="font-weight: 400;">During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.&nbsp; We will not sell your personal information or disclose it to any third party for their marketing purposes.&nbsp; We will delete any recording of your interview promptly after making a hiring decision.&nbsp; For more information about how we will handle your personal information, including our retention of it, please refer to our <a href="https://redditinc.com/policies/candidate-privacy-policy">Candidate Privacy Policy for Potential Employees and Contractors</a>.</span></p> <p><em><span style="font-weight: 400;">Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.&nbsp; Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.</span></em></p></div>

Software Engineer, Ads

<div class="content-intro"><div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section">Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit <a class="c-link" href="http://www.redditinc.com/" target="_blank" data-stringify-link="http://redditinc.com" data-sk="tooltip_parent">www.redditinc.com</a>.</div> </div> </div> </div> </div> </div></div><p>Reddit has a flexible workforce!&nbsp; If you happen to live close to one of our physical office locations our doors are open for you to come into the office as often as you'd like. Don't live near one of our offices? No worries: You can apply to work remotely in any country in which we have a physical presence.</p> <h3>Team Description</h3> <p>Reddit is poised to rapidly innovate and grow like no other time in its history. We’re currently hiring across three distinct teams:</p> <p><strong><em>Ad Safety &amp; Verification Team</em></strong></p> <p>The mission of the Ads Safety &amp; Verification team is to protect the Reddit ads ecosystem so that users have a safe ads experience and legitimate advertisers trust Reddit. This team builds full stack, high scale products that span Reddit’s consumer-facing apps and ads systems. They own integrations with metrics verification and brand safety partners and operate services that scale to reliably handle tens of millions of requests per day.</p> <p><strong><em>Ads Creative Management (ACM) Team</em></strong></p> <p>The Ads Creative Management team focuses on the tools and systems advertisers use to create and manage their ad content. From images and videos to headlines and full post creatives, they enable efficient creative management and innovation across the campaign lifecycle. They work closely with AI teams to provide intelligent content suggestions and automation, helping advertisers launch high-quality campaigns faster and more effectively.</p> <p><strong><em>Brand Innovation Team</em></strong></p> <p>The Brand Innovation team drives the development of new ad formats that help advertisers maximize reach and brand impact. They focus on high-visibility, awareness-driven solutions that create memorable experiences for Reddit users. By delivering guaranteed placements and engaging ad interactions, they support major brand initiatives and help advertisers achieve measurable outcomes. Their work includes evolving existing formats and launching entirely new ones to keep Reddit’s ad offerings fresh and competitive.<br><br></p> <h3>Role Description:</h3> <p>This is a generalist mid-level backend position within the Ads Organization. Ads is the fuel that powers Reddit’s mission. As a backend engineer on the team, candidates might work on:</p> <ul> <li>Microservices and APIs that power our advertiser-facing product, ads.reddit.com</li> <li>Distributed systems that ensure the right ad gets shown to the right user at the right time</li> <li>Backends that power interactive user experiences on our ads like Polls and Games</li> <li>Real time, data intensive systems that measure the performance of our ad campaigns</li> <li>Infrastructure that supports all of the above</li> </ul> <p>Technologies used on the team include:</p> <ul> <li>Languages: Go, Python, Scala</li> <li>Frameworks: Spark, Thrift, Baseplate, Kafka</li> <li>Datastores: Postgres, BigQuery, Redis, Druid&nbsp;</li> <li>Tools: Kubernetes, Argo, Docker</li> </ul> <p>Mid-level engineers are expected to absorb best practices and learn exceptionally quickly while being effective core contributors. Engineers at this level must be able to code independently, but may work with senior engineers on the design of complex solutions. The most important skills an engineer at this level must possess are 1) coachability and an eagerness to grow, 2) deep passion for coding, and 3) excellent independent learning skills, all while operating as a fully functioning member of an engineering team.</p> <h3>Responsibilities:</h3> <ul> <li>Work with product managers to design and implement Ads products.</li> <li>Collaborate closely with the platform and data teams while building new features.</li> <li>Lead the processes needed to improve operational stability, including improving code quality, delivering dashboards and data visualizations.</li> <li>Build extensible components that would align with the product objectives.&nbsp;</li> <li>Support day to day project management tasks including communicating project updates, managing project timelines and overseeing project execution.&nbsp;&nbsp;</li> </ul> <h3>Required Qualifications:</h3> <ul> <li>3+ years of software development experience in one or more general purpose programming languages (Java, Scala, Go, C++, Python).</li> <li>Able to take complete ownership of a feature or project.</li> </ul> <h3>Bonus Points:</h3> <ul> <li>Experience working in the Ads domain&nbsp;</li> <li>Experience or interest in the advertising business and understanding customer needs</li> </ul> <h3><strong>Benefits:</strong></h3> <ul> <li data-renderer-start-pos="1344" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support</li> <li data-renderer-start-pos="1461" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Family Planning Support</li> <li data-renderer-start-pos="1488" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Gender-Affirming Care</li> <li data-renderer-start-pos="1513" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Mental Health &amp; Coaching Benefits</li> <li data-renderer-start-pos="1550" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Comprehensive Medical Benefits &amp; Health Care Spending Account</li> <li data-renderer-start-pos="1615" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Registered Retirement Savings Plan with matching contributions</li> <li data-renderer-start-pos="1681" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Income Replacement Programs</li> <li data-renderer-start-pos="1712" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Flexible Vacation &amp; Paid Volunteer Time Off</li> <li data-renderer-start-pos="1759" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Generous Paid Parental Leave</li> </ul><div class="content-conclusion"><p>In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.</p> <p><span style="font-weight: 400;">During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.&nbsp; We will not sell your personal information or disclose it to any third party for their marketing purposes.&nbsp; We will delete any recording of your interview promptly after making a hiring decision.&nbsp; For more information about how we will handle your personal information, including our retention of it, please refer to our <a href="https://redditinc.com/policies/candidate-privacy-policy">Candidate Privacy Policy for Potential Employees and Contractors</a>.</span></p> <p><em><span style="font-weight: 400;">Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.&nbsp; Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.</span></em></p></div>

Senior Software Engineer, Ads

<div class="content-intro"><p><strong>About Tailscale&nbsp;</strong></p> <p>Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.</p></div><h3><span style="font-size: 12pt;"><strong>About the Role</strong></span></h3> <p>We’re seeking a highly skilled and motivated Software Engineer to join our growing team. You will work as part of the engineering team to:</p> <ul> <li>Deliver projects related to pricing plans and billing&nbsp;</li> <li>Develop our billing integration with third party services, strengthening our end-to-end billing experience.</li> <li>Take ownership of the entire product lifecycle, from writing code to product ideation and strategic decision-making.</li> <li>Work closely with UX/UI designers and product managers to shape features.</li> </ul> <p>Because we’re an early-stage and fully remote company, we’re looking for a strongly motivated individual who can help move the product forward. The ability to think on your feet, collaborate with highly technical teams, and comfort working asynchronously are essential.</p> <h3><span style="font-size: 12pt;"><strong>Key Responsibilities</strong></span></h3> <ul> <li>Work as part of a team of engineers to design, build, test, and document core billing software components.</li> <li>Integrate with third-party billing platforms (e.g., Stripe, Metronome) as needed</li> <li>Develop metering, pricing, and rating logic for usage-based and subscription billing models.</li> <li>Ensure accurate tracking and reporting of customer usage data.</li> <li>Monitor and maintain billing systems to ensure high availability and data integrity.</li> <li>Build automation tools for recurring billing tasks, reconciliation, and reporting.</li> <li>Collaborate with product, sales, and finance teams to support custom billing requirements.</li> <li>Work closely with finance, product, support, and engineering teams to support accurate billing, revenue reporting, and customer inquiries.</li> <li>Act as a technical expert in billing-related discussions and planning.</li> <li>Champion engineering excellence by driving code quality, architectural reviews, and design documentation.</li> <li>Provide technical leadership and mentorship to other engineers, fostering a culture of learning and knowledge sharing.</li> <li>Establish observability, alerting, and error handling across the billing pipeline to ensure high availability and responsiveness.</li> <li>Lead incident response and root cause analysis for billing-related issues.</li> </ul> <h3><span style="font-size: 12pt;"><strong>What We Are Looking For</strong></span></h3> <ul> <li>Experience in backend software engineering, with a strong focus on billing, payments, or financial systems.</li> <li>Deep knowledge of SaaS billing models, including subscriptions, usage-based pricing, proration, discounts, and entitlements.</li> <li>Proven experience integrating with third-party billing platforms such as Stripe, Metronome, Orb, Zuora, etc, or building custom billing systems.</li> <li>Experience designing and managing distributed systems, microservices, and event-driven architectures.</li> <li>Proficient with SQL and data modeling, especially for financial and usage data.</li> <li>Solid understanding of APIs and experience building or integrating internal billing APIs.</li> <li>Strong proficiency in Go, or comfortable writing production-quality code in another language and eager to work with Go</li> <li>Flexibility to adjust to the dynamic nature of a startup.</li> <li>Excellent written and verbal communication skills.</li> </ul> <p>As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">CAN Pay Range</div><div class="pay-range"><span>$191,620</span><span class="divider">&mdash;</span><span>$239,860 CAD</span></div></div></div><div class="content-conclusion"><p><em data-stringify-type="italic">Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications.&nbsp;</em><strong data-stringify-type="bold"><em data-stringify-type="italic">We encourage you to help us break that statistic!</em></strong></p> <p><strong>What We Offer</strong></p> <ul> <li><strong>An inclusive, flexible environment where you can be your authentic self.</strong> We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li> <li><strong>A competitive total compensation package.</strong> This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li> <li><strong>Comprehensive group benefits with no waiting period. </strong>Take advantage of coverage for health, vision, dental, and more for you and your family!</li> <li><strong>Remote first company</strong>—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.</li> <li><strong>Employer-funded retirement contributions. </strong>Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.</li> <li><strong>Connect with other Tailscalars IRL. </strong>Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.<strong><br></strong></li> <li><strong>Support for your personal and professional development.</strong> Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.&nbsp;</li> <li><strong>Paid time off and a healthy work-life integration.&nbsp;</strong>Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!&nbsp;</li> <li><strong>A build-your-own home office setup. </strong>You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.&nbsp;</li> <li><strong>Paid parental leave program</strong>. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).</li> </ul> <p><em>Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.</em></p> <p><em>Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.</em></p> <p><em>Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit <a href="https://tailscale.com/scam-awareness">https://tailscale.com/scam-awareness</a>.</em></p></div>

Billing Engineer

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>Overview</strong></h2> <p>Instacart is the North American leader in online grocery, and behind every seamless customer experience is a world-class engineering organization building the systems that make it all possible. The Developer Experience team sits at the heart of that engineering organization, focused on empowering engineers across Instacart to do their best work — faster, more reliably, and with less friction.</p> <p>As a Senior Software Engineer II on the Developer Experience team, you will play a critical role in shaping the internal tooling, infrastructure, and platforms that Instacart engineers depend on every day. This is a high-impact, high-ownership role for an engineer who is energized by building for other builders — someone who understands that improving developer productivity at scale can have an outsized effect on what the entire company is able to ship.</p> <h2><strong>About the Job</strong></h2> <ul> <li>Design, build, and maintain internal developer tooling, platforms, and infrastructure that improve the productivity, reliability, and experience of engineering teams across Instacart.</li> <li>Own complex technical initiatives end-to-end, from scoping and architecture through implementation, rollout, and iteration — operating with a high degree of autonomy and accountability.</li> <li>Identify friction points in the developer experience through data, feedback, and direct collaboration with engineering teams, and drive solutions that meaningfully reduce toil and improve velocity at scale.</li> <li>Contribute to the technical direction of the team, participating in design reviews, code reviews, and architectural discussions that shape how Instacart builds and scales its internal platforms.</li> <li>Thrive in a fast-moving, ambiguous environment where priorities can shift and where your ability to adapt quickly and make sound technical decisions under uncertainty is a genuine asset.</li> </ul> <h2><strong>About You</strong></h2> <h3>Minimum Qualifications</h3> <ul> <li>8+ years of professional software engineering experience, with a strong track record of delivering complex technical systems in production environments.</li> <li>Proficiency in one or more backend languages commonly used in platform or infrastructure contexts (e.g., Go, Ruby, Python, Java, or similar).</li> <li>Golang, Python, or Typescript language experience&nbsp;</li> <li>Experience building or contributing to developer tooling, internal platforms, CI/CD systems, or developer productivity infrastructure.</li> <li>Demonstrated ability to lead technical projects independently, including scoping, designing, and delivering solutions with cross-functional impact.</li> <li>Strong communication skills with the ability to collaborate effectively across engineering teams and articulate technical trade-offs clearly.</li> </ul> <h3>Preferred Qualifications</h3> <ul> <li>Experience working on a Developer Experience, Platform Engineering, or Infrastructure team with a focus on improving engineering workflows at scale.</li> <li>Familiarity with observability tooling, build systems, or developer environment management (e.g., Bazel, Docker, Kubernetes, or similar).</li> <li>Experience in a high-growth technology company where the pace of change is fast and the scope of technical challenges is broad.</li> <li>A track record of influencing engineering culture or best practices beyond your immediate team.</li> </ul> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$196,000</span><span class="divider">&mdash;</span><span>$207,000 CAD</span></div></div></div>

Senior Software Engineer II, Developer Experience

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2>Overview</h2> <p>Instacart’s Enterprise Platform team is responsible for the white-label product that enables retailers of all sizes to compete online through their own ecommerce experiences. The team is focused on platform growth and long-term retailer success — from onboarding new partners to helping them acquire, serve, and retain their end customers in ways that align with their unique brand and strategy.</p> <p>We are seeking a Senior Product Manager to own two important efforts:&nbsp;</p> <ol> <li>creative tools that give retailers control over their e-commerce theme and brand experience, accelerated with AI</li> <li>acting as the product lead for large enterprise retailers – shaping proposals, aligning complex retailer requirements, and guiding planning cycles that unlock mutual growth</li> </ol> <p>This role is one of the most dynamic and high leverage roles we have. It requires someone who can move fluidly between a long-horizon platform vision that they directly execute against and the near-term deal dynamics of enterprise sales, influencing multiple R&amp;D to deliver cohesive, enterprise-ready solutions that retailers can confidently sign onto and scale with.&nbsp;</p> <p>The ideal candidate has exceptional operational rigor, strong cross-functional influence to deliver complex initiatives, deep trust-building abilities with senior executives, and the attention to detail necessary to apply structured, high-throughput thinking across a wide product surface.</p> <p>This PM will also be a core partner to multiple design and product teams, reimagining a creative toolkit that enables retailers to brand, design, and refine their storefronts. This will require an excellent understanding of the complexities of editing platforms and design systems that balance retailer control and conversion.</p> <h2>About the Job</h2> <p>Site Theming &amp; Brand Platform</p> <ul> <li>Own the long term vision, strategy, and roadmap for site theming and content management&nbsp; — the tools that let retailers control how their ecommerce experience looks and feels across pages.</li> <li>Build a centralized platform where retailers configure and manage the visual representation of their sites, including navigation, typography, design system components&nbsp;</li> <li>Own the Digital Asset Manager (DAM): asset hosting, uploading, management, brand rules enforcement, and an API that enables retailers and internal teams to manage creative assets at scale.</li> <li>Define the right balance between retailer flexibility and platform coherence — enabling meaningful brand differentiation while preserving conversion.</li> <li>Partner closely with Design and platform engineering teams to build tools that serve both internal product teams and retailers.</li> <li>Shape the long-term vision for how AI can augment page editing and merchandising workflows, turning future capability into a near-term product strategy.</li> </ul> <p>Enterprise GTM &amp; Retailer Partnership</p> <ul> <li>Enable and influence multiple product teams to build towards multi year horizons</li> <li>Regularly represent Instacart externally to the world's largest retailers as an innovation partner.</li> <li>Identify what it takes to win in the enterprise segment in order to acquire and grow the world’s largest retailers.</li> <li>Act as a vocal champion for enterprise customers, helping platform teams translate their needs into scalable product solutions.</li> <li>Partner closely with Sales and Marketing to shape collateral and narratives that drive enterprise go-to-market success.</li> <li>Identify launch requirements and lead alignment across PM, engineering, and GTM teams on what we will support, when, and how within our broader enterprise platform strategy.</li> <li>Drive cross-functional alignment on complex retailer requirements to win deals and support retailer-driven innovation roadmaps.</li> </ul> <h2>About You</h2> <h3>Minimum Qualifications</h3> <ul> <li>8+ years of B2B product management or similar experience, 3+ in ecommerce / retail technology&nbsp;</li> <li>2+ years of direct involvement with sales or consulting and customer discovery with senior executives</li> <li>Strong experience operating at the intersection of product and go-to-market, working closely with enterprise sales, marketing, and customer success.</li> <li>Proven ability to build trust with executives, internally and externally.</li> <li>Strong leadership skills — able to guide large, multidisciplinary teams toward shared outcomes across Product, Engineering, Data, Design, and GTM.</li> <li>Demonstrated ability to handle complex product problems across a wide product surface with high ambiguity.</li> <li>Strong product vision and communication skills — able to envision how grocery and e-commerce will evolve over the next three years, translate near-term asks into scalable platform offerings, and layer in emerging technologies to go beyond incremental improvements.</li> <li>Proven customer and product strategy ability:<br>a) Build trust with external customers<br>b) Identify needs and craft complex platform solutions<br>c) Rally internal teams to make high-stakes tradeoffs under ambiguity and tight deadlines</li> <li>Fluent in both product intuition and data: able to assess value propositions for both retailers and their end customers, balancing qualitative insights and quantitative impact.</li> </ul> <h3>Preferred Qualifications</h3> <ul> <li>Experience in creative tools, content management systems, or site building in a B2B context</li> </ul> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$194,000</span><span class="divider">&mdash;</span><span>$204,500 CAD</span></div></div></div>

Senior Product Manager, Retailer Platform

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>Overview</strong></h2> <p>As a Senior Machine Learning Engineer on the Ads Response Prediction team, you will own and execute the development of ML models that power Instacart's ads ecosystem. This is a research-leaning role focused on theoretical problem formulation, training methodology, and model quality rather than infrastructure or full-stack engineering. You will work on meaningful challenges in pCTR modeling such as mitigating selection bias, position bias, and optimizer's curse in training data, improving model calibration across surfaces and domains, and advancing our multi-task learning and sequence modeling capabilities. You will contribute to our foundation model approach for ads ranking and work on cutting-edge retrieval systems like TIGER (Transformer Index for Generative Recommenders), Semantic ID and domain language models.</p> <p>The Ads Response Prediction team owns all systems, algorithms and ML models to ensure a relevant and engaging Ads experience to customers of all the platforms powered by Instacart. This includes search and exploration retrieval systems, sequential modeling and generative retrieval systems for next interaction recommendations, LLM integrations, relevance models, pCTR models, bidding models and incrementality models. The team optimizes for an efficient marketplace to ensure delightful customer shopping experience, desirable advertiser business outcome and Instacart Ads revenue.</p> <p>The team has strong ML infrastructure and MLOps support, including Delta/DBT-Spark data pipelines, Ray-based distributed training, and automated model deployment. This means you can focus your energy on advancing modeling science rather than building infrastructure.</p> <h3><strong>About the Job</strong></h3> <ul> <li>Own and execute research and development of pCTR and conversion prediction models, with a focus on improving calibration, reducing training data biases (selection bias, position bias, optimizer's curse), and advancing model accuracy across Instacart's ads surfaces.</li> <li>Design and implement debiasing techniques such as Mixed Negative Sampling (MNS), Inverse Propensity Weighting (IPW), counterfactual risk minimization, and calibration methods (Platt scaling, isotonic regression) to address systematic prediction biases.</li> <li>Contribute to the next-generation Multi-Domain Multi-Task (MDMT) model architecture, incorporating innovations like Mixture-of-Experts (MoE), Transformer layers for sequential user behavior, and LoRA adapters for scalable domain fine-tuning.</li> <li>Contribute to sequence modeling initiatives including the TIGER generative retrieval system and Semantic ID representation learning, expanding their application across ads surfaces such as Product Details, Search and other placements.</li> <li>Collaborate with the broader ML community in the company on the path toward Foundation Models using autoregressive user behavior prediction.</li> <li>Formulate and scope ambiguous modeling problems within your project scope from first principles. Translate business observations (e.g., overcalibration patterns, cold-start underperformance) into well-defined ML research directions with clear evaluation criteria.</li> <li>Publish and present findings internally. Contribute to the team's culture of technical rigor through design reviews, paper sharing, and experiment retrospectives.</li> </ul> <h2><strong>About You</strong></h2> <h3><strong>Minimum Qualifications</strong></h3> <ul> <li>Master's or PhD in machine learning, statistics, computer science, information retrieval, or a closely related quantitative field; or equivalent experience.</li> <li>3+ years of combined academic and industry experience (including PhD research) applying ML to ranking, recommendation, or prediction problems at scale.</li> <li>Deep understanding of CTR/conversion prediction modeling, including familiarity with architectures such as Deep &amp; Wide, DeepFM, DCN, and multi-task learning formulations.</li> <li>Strong foundation in causal inference, counterfactual reasoning, and training data bias mitigation. Ability to reason about selection bias, position bias, and propensity-based correction methods.</li> <li>Proficiency in Python and deep learning frameworks (PyTorch, Tensorflow, JAX). Fluency in data manipulation tools (SQL, Spark, Pandas).</li> <li>Track record of formulating ambiguous problems into well-scoped ML research directions and delivering results through rigorous experimentation.</li> <li>Strong written and verbal communication skills. Ability to explain complex modeling decisions to cross-functional stakeholders including product managers and data scientists.</li> </ul> <h3><strong>Preferred Qualifications</strong></h3> <ul> <li>Experience in ads ranking or auction-based systems (pCTR, bid optimization, ROAS feedback loops, marketplace dynamics).</li> <li>Hands-on experience with autoregressive sequence models for user behavior prediction, generative retrieval, or transformer-based ranking architectures.</li> <li>Familiarity with learned representations such as Semantic IDs, product embeddings, or other approaches to reducing feature cardinality and cold-start challenges.</li> <li>Experience with transfer learning or domain adaptation techniques (e.g., LoRA, adapter-based fine-tuning) applied to recommendation or ranking models.</li> <li>Publication record in top-tier venues (KDD, WWW, RecSys, NeurIPS, ICML, SIGIR, or similar).</li> <li>Familiarity with LLM-driven approaches to recommendation, including prompt-based personalization and AI-assisted model development (AutoML).</li> </ul> <h1>&nbsp;</h1> <p class="p1">#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$180,000</span><span class="divider">&mdash;</span><span>$190,000 CAD</span></div></div></div>

Senior Machine Learning Engineer, Ads Response Prediction

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><p><strong>ABOUT THE ROLE</strong></p> <p>We are seeking a highly skilled and intellectually curious analyst to shape the future of financial data at Instacart, driving innovation at the intersection of systems, analytics, and business strategy.</p> <p>In this role, you will architect and deliver data models, pipelines, and reporting infrastructure that empower Finance and Accounting with trusted insights at scale.&nbsp;</p> <p>You’ll collaborate across technical and business teams to ensure financial data is accurate, reliable, and compliant, while also advancing large-scale systems initiatives, accelerating the month-end close, and optimizing cloud spend in our AWS environment.</p> <p>&nbsp;</p> <p><strong>ABOUT THE TEAM</strong></p> <p>The Financial Data Analytics team is the connective tissue between Finance, Accounting, and Engineering. Our mission is to deliver trusted financial data that is both a foundation for compliance and a catalyst for strategic decision-making. We combine technical depth with financial expertise to build scalable, high-value data solutions—transforming complexity into clarity and empowering leaders to act with confidence.</p> <p><br><br></p> <p><strong>ABOUT THE JOB</strong></p> <ul> <li>Bridge Data &amp; Business Needs – Translate business requirements into scalable data models by asking the right questions, digging into details, and mining insights that create measurable impact.</li> <li>Own Data Initiatives End-to-End – Take ambiguous ideas and transform them into well-defined, high-impact projects with clear deliverables.</li> <li>Build Decision-Making Tools – Design and automate dashboards, models, and reporting systems that surface clear insights and guide long-term growth strategies.</li> <li>Support Revenue Accounting – Build and maintain data products (dashboards, reports, analyses) that underpin the Revenue Accounting organization, including embedding revenue recognition logic into robust financial data models.</li> <li>Ensure Compliance &amp; Governance – Apply compliance-first design principles to support SOX, audit readiness, and enforce data governance standards.</li> <li>Maintain Data Integrity – Implement validation, monitoring, and reconciliation frameworks to ensure accuracy, consistency, and reliability across financial datasets.</li> <li>Drive Continuous Improvement – Proactively identify opportunities for process optimization, automation, and system enhancement, unlocking efficiency across Finance and Accounting.</li> <li>Leverage AI &amp; Next-Generation Analytics – Harness cutting-edge AI technologies (e.g., Claude, Cursor, Python ML libraries, Copilot) to reimagine how financial data is modeled, automated, and delivered—accelerating insights, scaling workflows, and shaping the future of financial analytics.</li> </ul> <p>&nbsp;</p> <p><strong>ABOUT YOU</strong></p> <p><strong><em>Minimum Qualifications</em></strong></p> <ul> <li>Bachelor’s degree in a related field</li> <li>5+ years (7+ preferred) of experience in data analytics or analytics engineering roles</li> <li>Strong SQL and cloud data fundamentals, with hands-on experience in Snowflake, dbt, and BI tools (Mode, Looker, Tableau, etc.)</li> <li>Experience building and supporting complex data pipelines with emphasis on accuracy, compliance, and traceability</li> <li>Familiarity with financial data structures, accounting processes, and enterprise systems (e.g., Oracle, Workday, Salesforce, Adaptive)</li> <li>Strong communication skills with the ability to engage effectively across technical and non-technical teams</li> </ul> <p>&nbsp;</p> <p><strong><em>Preferred Qualifications</em></strong></p> <ul> <li>Public company experience with exposure to SOX compliance</li> <li>Background in high-growth technology environments</li> <li>Experience implementing large-scale financial or operational systems (ERP, enterprise data platforms, etc.)</li> <li>Project management experience a plus</li> <li>Demonstrated ability to support Finance and Accounting teams with scalable data solutions</li> <li>Cloud cost management experience, ideally in an AWS environment</li> <li>Familiarity with AI/ML applications in data analytics (e.g., natural language SQL tools, forecasting models, anomaly detection frameworks)</li> </ul> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$126,000</span><span class="divider">&mdash;</span><span>$133,000 CAD</span></div></div></div>

Senior Data Analyst

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><p><strong>Overview</strong></p> <p>About the Role - We are currently interviewing Retail Partner Manager candidates for our Retail Team to manage retailers who have signed on to join the platform. In this role, you will have responsibilities including, but not limited to, driving key business insights and recommending scalable growth strategies, implementing new operational processes, managing client needs, project and program managing key internal and external stakeholders and selling new offerings and opportunities.</p> <p>About the Team -&nbsp;You’ll join the Retail Business Development team, a pivotal group within Instacart that spearheads the development and deepening of our partnerships with retailers across North America. This team's innovative strategies and dynamic industry relationships directly contribute to the shaping of our market presence and commercial success.</p> <p><strong>About the Job&nbsp;</strong></p> <ul> <li>Launch new partners, and manage relationships with existing Instacart retail partners</li> <li>Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context</li> <li>Develop strategic plans to meet retail partners’ needs</li> <li>Work with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines</li> <li>Lead launch process for new partners joining the Instacart marketplace, overseeing catalog setup, marketing and PR, and operations</li> <li>Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans</li> <li>Establish processes and reporting to help streamline the team’s operations and add value to retailer relationships</li> <li>Devise strategies to help retail partners grow their business on Instacart</li> <li>Engage, educate, collaborate, and problem solve with external partners at all levels of the organization</li> </ul> <p><strong>About You</strong></p> <p><strong><em>Minimum Qualifications</em></strong></p> <ul> <li>5-7 years previous account management experience; MBA preferred, but not required</li> <li>Excellent communication skills with the ability to distill complex issues</li> <li>Experience with large data sets and ability to extract business insights from analysis</li> <li>Strong analytical skills</li> <li>Comfort with ambiguity and a rapidly evolving business landscape</li> <li>Solid stakeholder management skills, both for internal and external stakeholders</li> <li>Quick communication response times</li> <li>Ability to manage across functions and present to leadership</li> <li>Creative and structured problem-solver</li> </ul> <p><strong><em>Preferred Qualifications</em></strong></p> <ul> <li>Experience in negotiating sophisticated deals with retail, CPG or other commerce based partnerships to drive revenue</li> <li>High level of overall business acumen and understanding of a variety of partner business models.</li> <li>Inventive self-starter and creative problem solver who can manage multiple time-sensitive projects simultaneously and hit deliverables with minimal direction</li> <li>Outstanding deck and presentation skills and ability to create succinct and structured presentations capable of engaging executive-level stakeholders.</li> <li>Excellent project management, communication, and analytical skills</li> <li>Thrives in ambiguity and can chart a course with limited direction</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$158,000</span><span class="divider">&mdash;</span><span>$166,500 CAD</span></div></div></div>

Retail Partner Manager

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>We're transforming the grocery industry</strong></h2> <p>At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</p> <p>&nbsp;</p> <p>Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.</p> <p>&nbsp;</p> <p><strong>Instacart is a Flex First team</strong></p> <p>There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it's from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.</p> <p>&nbsp;</p> <h2><strong>Why this role is on the menu</strong></h2> <p>Instacart's Strategic Finance team partners across the business to drive disciplined growth and long-term value creation. Within this group, Consolidation is responsible for being the aggregated source of truth for how Instacart performs and where it's headed. As Director, Strategic Finance – Consolidation, you will own this responsibility and sit at the center of our financial ecosystem — integrating inputs from Accounting, other parts of StratFin, Business Operations teams, Investor Relations, and more — into one coherent, reconciled, and forward-looking view of the company.</p> <p>&nbsp;</p> <p>This is a high-visibility role at the heart of Instacart's financial governance. Reporting to the Vice President of Investor Relations and Strategic Finance, you will be the architect of our consolidated P&amp;L forecast, our long-range financial model, and the financial narratives that inform our Board, investors, and executive team. As Instacart continues to mature as a public company, this function is foundational to how we govern the business and tell our financial story.</p> <p>&nbsp;</p> <p>The ideal candidate is a rigorous financial operator and natural integrator — someone who sees the forest, not just the trees. You know how to land the quarter while simultaneously anticipating what's around short-, medium-, and long-term corners. You consolidate narratives and key business insights across teams into a single, coherent point of view. You earn the trust of senior stakeholders through consistently high-quality work, lead a high-performing team, and set the bar for what great looks like.</p> <p>&nbsp;</p> <h2><strong>What you'll cook up in your first year</strong></h2> <p><strong>Own the consolidated financial view</strong></p> <ul> <li>A single, reconciled consolidated P&amp;L forecast is in place and trusted — integrating inputs from the broader StratFin team, Accounting,&nbsp; Business Operations, Investor Relations and more.</li> <li>The monthly and quarterly close cycle runs on time and at executive-quality standards, with variance analysis and management reporting packages that connect results to business drivers — not just numbers on a page.</li> <li>A GAAP and non-GAAP long-range financial model (5-year) reflects current strategy and updated assumptions, with scenario analysis that helps leadership anticipate what's around the corner.</li> <li>The annual budgeting process is orchestrated end-to-end, with company-level targets set clearly and cross-functional alignment secured.</li> </ul> <p>&nbsp;</p> <p><strong>Be the financial narrator for Instacart's story</strong></p> <ul> <li>Board decks, investor materials, and quarterly business review packages are delivered consistently — accurate, insightful, and requiring minimal revision from senior leadership.</li> <li>Our weekly consolidated P&amp;L outlook is a trusted executive staple, surfacing not just what happened, but what it means and what's coming.</li> <li>Cross-team narratives and business insights are synthesized into a single, coherent point of view — so leadership always knows where the business stands and what decisions need to be made.</li> </ul> <p>&nbsp;</p> <p><strong>Build the infrastructure that makes it all scalable</strong></p> <ul> <li>Forecasting processes that are repeatable, auditable, and aligned with Accounting's close process.</li> <li>Business Unit P&amp;Ls are designed and live, enabling clearer accountability and more rigorous investment decisions.</li> <li>Internal capital allocation decisions are timely, organized and effective — providing financial frameworks to seamlessly align and execute key business decisions.</li> </ul> <p><strong>Grow the team and raise the bar</strong></p> <ul> <li>A high-performing team is operating at a consistently elevated standard — stronger analytical rigor, sharper business judgment, and clear ownership across the function.</li> <li>Cross-functional partners — including the CFO, Strategic Finance, Accounting, Investor Relations, Legal, and other Business partners — rely on this function as a proactive, trusted advisor, not just a reporting engine.</li> </ul> <p>&nbsp;</p> <h2><strong>The secret ingredients we're looking for</strong></h2> <p><strong>Must-have pantry staples (Minimum Qualifications)</strong></p> <ul> <li>12+ years of experience in a relevant field with demonstrated financial acumen and a track record of leveraging data to drive business impact</li> <li>Proven experience in FP&amp;A, Corporate Finance, or Strategic Finance at a high-growth or public technology company, with direct ownership of consolidated financial reporting and forecasting processes</li> <li>Deep understanding of GAAP financial statements and comfort operating across both GAAP and non-GAAP financial frameworks</li> <li>High proficiency in advanced Excel/Sheets with a demonstrated ability to build and maintain complex, enterprise-grade financial models</li> <li>Trusted partner to cross-functional leadership, including Accounting, IR, and Business Ops; effectively influences stakeholders to secure alignment on complex strategic recommendations</li> <li>Exceptional written and verbal communication skills—able to distill complex financial data into crisp, actionable narratives for the Board, C-suite, and business partners</li> <li>Strong people management experience with a track record of developing high-performing Finance teams and raising the bar on analytical quality and process discipline</li> <li>Ability to manage multiple competing priorities, and deliver in an ambiguous, fast-moving environment</li> </ul> <p>&nbsp;</p> <p><strong>Optional garnishes (Preferred Qualifications)</strong></p> <ul> <li>MBA preferred</li> <li>Experience building or significantly transforming a consolidation or Corporate/Strategic Finance function, particularly in the context of a high-paced, newly public company.</li> <li>Familiarity with financial planning systems such as Adaptive, Oracle, Workiva, Pigment, Anaplan, or similar enterprise FP&amp;A tools</li> <li>Intermediate to advanced SQL proficiency—comfortable leveraging datasets to pressure-test assumptions, improve reporting, and uncover actionable insights</li> <li>Experience with consumer marketplace businesses or on-demand commerce</li> <li>Demonstrated enthusiasm for applying AI and automation tools to financial forecasting, reporting, and analytical workflows</li> <li>Ability to work from our San Francisco or New York City office on occasion</li> </ul> <p>&nbsp;</p> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is 

Director, Strategic Finance - Consolidation

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><p><strong>Overview</strong></p> <p>The Marketing Enablement &amp; Technology (MET) team sits natively within Instacart's Marketing organization, owning the data foundations that power Paid Marketing, SEO, and Retailer Marketing attribution. These datasets directly inform how we allocate hundreds of millions of dollars in marketing spend and how we measure growth.</p> <p>We're hiring an Analytics Engineer II to help build and evolve the marketing analytics data foundation. In this role, you'll independently design and deliver high-quality, business-aware data models and pipelines that Data Scientists and Analysts trust — owning your work end-to-end, raising the quality bar through code reviews and design discussion, and growing toward broader technical ownership of marketing data.</p> <p><strong><em>About the Job&nbsp;</em></strong></p> <ul> <li><strong>Marketing Analytics Data Development:</strong> Independently build and maintain high-quality dimensional data models and ETL pipelines that support marketing analytics across Paid Marketing, SEO, Retailer Marketing, and attribution — delivering complete data assets end-to-end with minimal oversight.</li> <li><strong>Cross-functional Partnership:</strong> Work closely with Data Scientists, Analysts, and Marketing stakeholders to translate analytical needs and business questions into data requirements, and deliver trusted, decision-ready datasets.</li> <li><strong>Data Quality Ownership:</strong> Own data quality for the models you build — writing tests, documentation, and monitoring, and resolving data issues at their root cause across the marketing workflows you support.</li> <li><strong>Code Review &amp; Design:</strong> Conduct thorough code reviews, write and share designs publicly before building, and apply simple, reusable modeling patterns that leave the codebase better than you found it.</li> <li><strong>Pipeline Evolution &amp; Observability: </strong>Improve existing marketing data pipelines to reduce manual effort and improve performance, enhance observability (logging, metrics, freshness and quality checks), and participate in incident response for the data platform.</li> </ul> <p><strong><em>About You</em></strong></p> <p><strong><em>Minimum Qualifications</em></strong></p> <ul> <li>3–5 years of experience in Analytics Engineering, Data Engineering, or closely related roles, with hands-on ownership of production data models and pipelines.</li> <li>Strong SQL skills and hands-on experience building well-architected dimensional data models (star schemas, fact/dimension tables, SCDs).</li> <li>Hands-on experience with the modern data stack, including dbt, Snowflake, and Airflow.</li> <li>Working knowledge of marketing data and metrics — including paid media performance, attribution concepts, and channel-level measurement — or the ability to ramp quickly.</li> <li>Demonstrated ability to deliver complete data models and pipelines independently, manage multiple priorities, and write clean, well-documented, well-tested code.</li> <li>Effective communicator who can collaborate across data, marketing, and engineering teams to understand requirements and deliver solutions.</li> </ul> <p><strong><em>Preferred Qualifications</em></strong></p> <ul> <li>Experience partnering with Data Scientists on experimentation, attribution, or incrementality measurement.</li> <li>Familiarity with marketing platforms (ie Google Ads, Meta, Google Analytics, SEO tooling).</li> <li>Python experience for automation or advanced transformations.</li> <li>Comfort using AI-assisted developer tools to improve code quality and speed (e.g., generating tests, validating logic, comparing suggestions).</li> <li>Experience contributing to analytics engineering best practices such as testing, documentation, or data quality standards.</li> </ul> <p class="p1">#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$139,000</span><span class="divider">&mdash;</span><span>$146,500 CAD</span></div></div></div>

Analytics Engineer II

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;<br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Staff Software Engineer.</p> <p><strong>About the job</strong></p> <p>The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC).&nbsp;&nbsp;</p> <p>In 2026, "getting a phone number" is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale.&nbsp;&nbsp;</p> <p>Twilio’s KYC Platform, the gateway to accessing all of Twilio’s communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements.</p> <p>As a Staff Software Engineer (P4),&nbsp; you will be a key technical leader for a platform that processes millions of requests.&nbsp; You will build innovative solutions while working closely with Twilio partners to ensure alignment. You will lead the technical design and influence the strategic direction that shapes Twilio’s compliance footprint. You will collaborate with cross functional teams and stakeholders across Twilio who rely on your team's APIs, services, and tooling to operate efficiently.</p> <p>&nbsp;You will embrace AI-driven development workflows, using LLMs and agentic tools to accelerate code generation, improve test coverage, and translate complex regulatory requirements into executable logic. Your mission is to turn ambitious designs into production-grade features.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li><strong>DRAW THE OWL:</strong> Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.</li> <li><strong>ACCELERATE WITH AI: </strong>Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping. You will be measured on your ability to amplify your own output and the team's velocity through AI augmentation.</li> <li><strong>BE AN OWNER:</strong> Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.</li> <li><strong>WEAR THE CUSTOMER’S SHOES:</strong> Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.</li> <li><strong>EMPOWER OTHERS:</strong> Mentor and uplift senior and staff engineers. Foster a culture of technical curiosity, ownership, and continuous learning. Teach the team how to move from "writing code" to "reviewing and orchestrating AI-generated logic" without sacrificing security or quality.</li> <li><strong>RUTHLESSLY PRIORITIZE:</strong> Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities and lead the team through complex production incidents with a focus on long-term remediation.</li> <li><strong>WRITE IT DOWN:</strong> Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>*Required:</strong></p> <ul> <li><strong>12+ years of experience</strong> designing and developing highly available, high scale, secure, mission-critical cloud native enterprise distributed systems.</li> <li><strong>Expert Proficiency</strong> in <strong>Java or Go</strong>, with deep knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).</li> <li><strong>Architectural Mastery:</strong> Deep experience with cloud-native infrastructure (<strong>AWS</strong> preferred), microservices patterns, and designing "five-nines" (99.999%) resilient systems.</li> <li><strong>AI-Native Workflow: </strong>Demonstrated experience using AI tools to significantly accelerate software delivery. You should be comfortable discussing how you use LLMs for architectural brainstorming, debugging, and code synthesis.</li> <li><strong>API Excellence:</strong> A track record of building and maintaining high-volume public-facing APIs that focus on exceptional developer experience.</li> <li><strong>Data Savvy:</strong> Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).</li> <li><strong>Infrastructure as Code:</strong> Proficiency with Kubernetes, Terraform, and modern CI/CD paradigms.</li> <li><strong>Leadership:</strong> Proven ability to influence technical strategy across multiple teams and organizational boundaries without direct authority.</li> </ul> <p><strong>Desired:</strong></p> <ul> <li><strong>Telecom Domain Expertise:</strong> Experience with telephony protocols, local number porting (LNP), or global regulatory compliance frameworks.</li> <li><strong>Platform Thinking:</strong> Experience building "internal platforms" that enable other developer teams to move faster.</li> <li><strong>Agentic Systems:&nbsp;</strong>Experience building or integrating AI agents into internal developer platforms or automated ops workflows.</li> </ul> <p>&nbsp;</p> <p><strong>Location</strong></p> <ol> <li> <p>This role will be remote and based in the British Columbia, Alberta, Ontario - Canada.</p> </li> </ol> <p><strong>Travel&nbsp;</strong></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p> <p><br><br></p> <p><strong>Compensation:<br></strong>Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.<strong><br></strong></p> <p>The estimated pay ranges for this role are as follows:</p> <ul> <li>Base Pay: <span data-sheets-root="1">$160,320.00 - </span><span data-sheets-root="1">$200,400.00&nbsp;<br></span></li> <li><span data-sheets-root="1">Bonus : 15% of base pay</span></li> </ul> <p>The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.</p> <p>&nbsp;</p> <p>Applications for this role are intended to be accepted until <strong>30th November, 2026,&nbsp;</strong>but may change based on business needs.</p> <p>&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><p><strong>Twilio thinks big. Do you?</strong></p> <p>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund">positive change in their communities</a> by supporting their volunteering and donation efforts.</p> <p>So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions">please consider other open positions.</a></p> <p><strong><span style="color: rgb(255, 255, 255);">.</span></strong></p> <p><strong>Stay alert to recruitment fraud</strong></p> <p>We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, ema

Staff Software Engineer

<h2 class="p1"><span class="s1">Role Description</span></h2> <p>Dropbox is hiring a Senior Partner Marketing Manager, AI &amp; ISV Ecosystem to help define how Dropbox shows up in the next generation of AI-powered work. As AI and productivity platforms rapidly reshape how people create, access, and collaborate around content, this role will lead some of Dropbox’s most important ecosystem marketing opportunities. You will develop joint go-to-market strategies and high-impact programs with strategic technology partners—including <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvotr820z71zcz89zz71zz69zz85zw5ol1z74zz85zfboz89zz87zp2oz75z1z69z">OpenAI, Anthropic</span>, and other leading AI and productivity platforms—while unlocking new growth opportunities across Dropbox’s broader integration ecosystem.</p> <p>You will lead and develop a small team of partner marketers, operating as a true player-coach: setting direction, prioritizing the biggest opportunities, creating the conditions for your team to do their best work, and helping them grow as strategic marketers, while also contributing to hands-on execution. You will also serve as a senior marketing partner across Business Development, Partnerships, Product, Product Marketing, Sales, and Communications, turning technical integrations and partnership opportunities into compelling customer stories, differentiated value propositions, and integrated programs that drive adoption, awareness, pipeline, and growth.</p> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvotr820z71zcz89zz71zz69zz85zw5ol1z74zz85zfboz89zz87zp2oz75z1z69z">This role owns partner-specific go-to-market strategy, joint positioning, integrated activation, evergreen co-marketing, and performance optimization for Dropbox’s priority AI and ISV relationships; partner selection, commercial agreements, product-roadmap decisions, sales execution, and partner-systems administration remain owned by the corresponding Business Development, Product, Sales, and Operations teams.</span></p> <p>This role is designed for a strategic builder, creative marketer, and people leader who thrives where technology, partnerships, and go-to-market intersect. You will identify where Dropbox can create disproportionate value across the ecosystem, shape joint strategies with influential external partners, and lead complex initiatives from early opportunity through launch, activation, measurement, and scale.</p> <p>You will join Dropbox at a pivotal moment as AI changes how people interact with their content and where work gets done. This is an opportunity to help shape Dropbox’s position in the emerging AI ecosystem, work alongside some of the world’s most influential technology companies, build a high-impact team, and create the partner marketing models that will help define Dropbox’s next phase of growth.</p> <p>AI is already embedded in this workflow. You will use approved AI tools to accelerate partner research, insight synthesis, campaign ideation, content development, launch planning, and performance analysis—and you will help build better AI-enabled workflows for the team while maintaining rigorous human judgment, review, and accountability.</p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul> <li><span class="thread-915602017730954350525060 attrcomment attrcommentfirst thread-915602017730954350525060-first"><span class="comment-extra-inner-span"><strong>Set the strategy and build the roadmap</strong></span></span><strong>:</strong> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvotr820z71zcz89zz71zz69zz85zw5ol1z74zz85zfboz89zz87zp2oz75z1z69z">Closely partner with Business Development to define the partner strategy, and own</span> Dropbox’s partner marketing strategy across priority AI and ISV partners, translate business and customer priorities into a clear portfolio of bets, and create the roadmap, prioritization criteria, and operating approach needed to execute against them.</li> <li><span class="thread-475336182277586117204416 attrcomment attrcommentfirst thread-475336182277586117204416-first"><span class="comment-extra-inner-span"><strong>Personally build and execute high-priority programs</strong></span></span><strong>:</strong> Lead the most strategic and complex partner marketing initiatives from concept through launch and optimization, including developing joint value propositions, campaign briefs, go-to-market plans, content strategies, activation plans, and partner-facing deliverables—not simply directing the work from a distance.<span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvotr820z71zcz89zz71zz69zz85zw5ol1z74zz85zfboz89zz87zp2oz75z1z69z"> This manager personally leads programs that are highly ambiguous, executive-visible, or strategically consequential, while direct reports own defined partner programs end to end.&nbsp;</span></li> <li><strong>Create an evergreen co-marketing engine:</strong> Build repeatable programs that extend strategic partnerships beyond launch moments, including joint campaigns, customer stories, lifecycle activation, events, content, partner amplification, and other motions that drive sustained awareness, adoption, engagement, pipeline, and revenue objectives.</li> <li><strong>Turn strategy into scalable operating mechanisms:</strong> Design and implement partner segmentation, <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvotr820z71zcz89zz71zz69zz85zw5ol1z74zz85zfboz89zz87zp2oz75z1z69z">reusable launch</span> frameworks<span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvotr820z71zcz89zz71zz69zz85zw5ol1z74zz85zfboz89zz87zp2oz75z1z69z"> and</span> templates, decision rights, operating cadences, measurement approaches,<span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvotr820z71zcz89zz71zz69zz85zw5ol1z74zz85zfboz89zz87zp2oz75z1z69z"> campaign governance, and</span> <span class="thread-204831367197409152832892 attrcomment attrcommentfirst thread-204831367197409152832892-first author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvotr820z71zcz89zz71zz69zz85zw5ol1z74zz85zfboz89zz87zp2oz75z1z69z"><span class="comment-extra-inner-span">joint investment planning</span></span> that help the team move faster and scale successful programs across the ecosystem.</li> <li><strong>Lead partners and cross-functional execution:</strong> Build trusted relationships with strategic partners and work hands-on with Partnerships, Product, Sales, Marketing, and other stakeholders to resolve dependencies, navigate competing priorities, make tradeoffs, and drive complex programs to completion.</li> <li><strong>Lead, coach, and work alongside the team:</strong> Manage and develop partner marketers while remaining close enough to the work to unblock execution, raise the quality bar, coach through difficult partner situations, model strong craft, and step directly into priority programs when senior-level ownership is needed.</li> <li><strong>Build AI-enabled ways of working:</strong> Use approved AI tools directly in partner research, synthesis, planning, content development, personalization, and analysis; identify and implement repeatable AI-enabled workflows for the team; and maintain clear human review and accountability for strategy, quality, partner commitments, and business outcomes.</li> </ul> <h2 class="p1"><span class="s1">Requirement</span></h2> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li><strong>B2B marketing experience:</strong> 8+ years of B2B marketing experience, with significant experience in partner, ecosystem, platform, or strategic alliances marketing, with demonstrated ability to set strategy and then personally build the plans, programs, processes, and deliverables required to execute it.</li> <li><strong>Deep partner marketing craft:</strong> Demonstrated experience developing joint value propositions, go-to-market strategies, integrated campaigns, launch plans, and evergreen co-marketing programs with technology, SaaS, platform, AI, or ISV partners.</li> <li><strong>Strong execution under ambiguity:</strong> Proven ability to take an underdefined opportunity, create structure, determine what needs to be built, and drive work from initial concept through execution, measurement, iteration, and scale.</li> <li><strong>Analytical and data-informed decision-making:</strong> Strong analytical mindset with the ability to synthesize performance data, customer and partner insights, market signals, and qualitative inputs to evaluate opportunities, diagnose performance, make prioritization decisions, and determine what to scale, change, or stop.</li> <li><strong>Exceptional writing, messaging, and communication:</strong> Strong written and verbal communication skills, with the ability to develop, translate, and critically review joint messaging with partners; distill complex product and ecosystem concepts into clear customer value propositions; and communicate recommendations, tradeoffs, and decisions effectively to senior internal and external stakeholders.</li> <li><strong>Cross-functional influence and player-coach leadership:</strong> Experience building trust and driving decisions across partners, Product, Partnerships, Sales, and Marketing while managing and developing high-performing marketers, raising the quality bar, and stepping directly into complex work when senior ownership is needed.</li> <li><strong>AI-enabled operating mindset:</strong> Demonstrated experience applying AI or automation to real marketing or business workflows, with the judgment to use AI for leverage while validating outputs and retaining human accountability for strategic decisions, partner relationships, messaging quality, and business outcomes.</li> </ul> <h2>Preferred Qualifications</h2> <ul> <li><strong>AI and technology ecosystem experience:</strong> Experience working within AI, SaaS, productivity, collaboration, cloud, developer-platform, or other rapidly evolving technology ecosyste

Senior Partner Marketing Manager, AI & ISV Ecosystem

<h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">As a Customer Success Manager at Dropbox, you will own the post-sale relationship for a portfolio of customers, with a focus on helping them realize measurable value from their investment while driving product adoption, retention, and Net Revenue Retention</span> <span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z h-lparen">(NRR).</span></p> <p><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of your customers’ business priorities, desired outcomes, stakeholders, and evolving needs. You will use customer insights, product adoption signals, stakeholder relationships, and demonstrated business value to proactively identify opportunities, address risks, and strengthen the customer’s long-term relationship with Dropbox.</span></p> <p><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">You will partner closely with Sales and cross-functional teams to align on customer strategy, navigate more complex commercial situations, identify growth opportunities, and deliver successful customer outcomes.</span></p> <p><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">The successful candidate is results-driven, customer-focused, and comfortable navigating complex customer organizations. They bring strong Customer Success fundamentals along with demonstrated experience influencing or owning renewals, mitigating customer risk, and delivering measurable retention outcomes in a B2B SaaS environment.</span></p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">Build and maintain strong relationships across customer organizations, serving as a trusted advisor to business leaders, executive sponsors, administrators, and other key stakeholders throughout their journey with Dropbox.</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">Own a portfolio of customers and proactively manage customer health, adoption, value realization, stakeholder engagement, renewal readiness, and retention risk.</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">Develop and execute Mutual Success Plans that connect Dropbox solutions to customer priorities, desired outcomes, and measurable business value.</span></li> <li><span class="highlight author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z hp-highlight-yellow" data-highlight-color="#F7CC62">Own customer renewals across your portfolio, including developing renewal strategies, assessing renewal likelihood, identifying and mitigating risks, leading customer renewal conversations, coordinating cross-functional actions, and driving each renewal to an outcome.</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">Lead strategic customer engagements, including Success Business Reviews and value conversations, that demonstrate outcomes, uncover changing business needs, strengthen stakeholder alignment, and reinforce the customer’s case for continued investment.</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">Partner closely with Account Management/Sales and cross-functional teams to develop and execute account strategies that support customer retention, successful renewals, and appropriate growth opportunities.</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">Use product usage, customer sentiment, business context, stakeholder engagement, and other customer signals to prioritize actions across your book of business and proactively address accounts requiring intervention.</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86z2z77z2nsz89zz74zz79zhr6tvtz80zz79zz79zz67zaz73zz67z78z69zz69zz74z0z81zz74z">4+ years of experience in B2B SaaS Customer Success, Account Management, or a comparable post-sale customer-facing role, with demonstrated success managing a portfolio of customers.</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujkz70zz67zgz80zz77zz80zh6z70zmz67zz68zx2207f6z79zz84zi5fz80zz84zmz66z">Recent experience directly managing or materially influencing customer renewals and retention, with the ability to provide measurable examples of renewal, retention, or churn-reduction outcomes.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86z2z77z2nsz89zz74zz79zhr6tvtz80zz79zz79zz67zaz73zz67z78z69zz69zz74z0z81zz74z">Demonstrated ability to identify customer risk, diagnose underlying causes, build mitigation plans, and take proactive action to improve retention outcomes.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86z2z77z2nsz89zz74zz79zhr6tvtz80zz79zz79zz67zaz73zz67z78z69zz69zz74z0z81zz74z">Experience building and maintaining strategic relationships across multiple levels of a customer organization, including executive and senior-level stakeholders.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86z2z77z2nsz89zz74zz79zhr6tvtz80zz79zz79zz67zaz73zz67z78z69zz69zz74z0z81zz74z">Strong business acumen and demonstrated ability to connect product adoption and usage to customer objectives, measurable outcomes, and business value.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86z2z77z2nsz89zz74zz79zhr6tvtz80zz79zz79zz67zaz73zz67z78z69zz69zz74z0z81zz74z">Strong analytical and problem-solving skills, with experience using quantitative and qualitative customer signals to assess health, prioritize a portfolio, and make informed decisions.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86z2z77z2nsz89zz74zz79zhr6tvtz80zz79zz79zz67zaz73zz67z78z69zz69zz74z0z81zz74z">Demonstrated ability to navigate complex customer situations and collaborate cross-functionally with teams such as Sales, Product, Support, Legal, and Finance.</span></li> </ul> <h2>Preferred Qualifications</h2> <ul> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">Experience in a Customer Success model where CSMs have direct accountability for or significant influence over renewal rate, gross retention, or recurring revenue outcomes.</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">Experience managing strategic or enterprise customer relationships with multiple stakeholders and complex decision-making processes.</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">Demonstrated experience successfully retaining at-risk customers facing challenges such as declining adoption, budget pressure, competitive threats, organizational change, or product consolidation.</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">Experience developing and presenting executive-level business reviews and value narratives that connect customer outcomes to continued investment.</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz73z673ez73zz69zz68zz88zz81zz86zez84zx9nz77zz83z6niqz76zz83zz88zsyz122z">Experience working across a portfolio of SaaS products or solutions and quickly developing the product and technical knowledge necessary to advise customers effectively.</span></li> </ul> <h2>Durable Skills</h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">AI fluency means using these tools to </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><em>amplify</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"> human judgment, not replace it. We believe people with these skills will thrive as work and technology</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">continue to evolve:</span></p> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><strong>Awareness:</strong></span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">U</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">nderstand </span><span class=" author-d-1gg9uz65z1iz85zg

Customer Success Manager

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2>An overview of this role</h2> <p>The Purchase team sits within GitLab's Monetization section and owns the end-to-end purchase experience for all GitLab products, including new purchases, add-ons, upgrades, and self-service promotional discounts. As a Staff Fullstack Engineer, you’ll work across the frontend and backend to build the interfaces customers use to buy and expand GitLab, along with the services that process transactions and integrate with billing and customer relationship management (CRM) systems. Because this work can directly affect revenue and involve confidential or financial information, you’ll use strong technical judgment, roll out changes safely and iteratively, and maintain a high bar for reliability and correctness.</p> <p>This is a technical leadership role for the Purchase team. You’ll help set the technical direction for a unified purchase flow, mentor other engineers, and partner with Product, Design, Billing, and Support to improve how customers buy and grow with GitLab. This role reports to the Engineering Manager, Purchase.</p> <p><strong><strong class="textBold">Some examples of our projects:</strong></strong></p> <ul> <li value="1">Unifying separate purchase flows into one consistent purchase experience</li> <li value="2">Building and scaling GitLab Flex subscription flows that let customers reserve spend month to month across seats, artificial intelligence (AI) credits, Runners, and other GitLab capabilities without renegotiating their contract</li> <li value="3">Evolving self-service promotional discounts for existing and prospective customers</li> <li value="4">Modernizing the purchase frontend to improve clarity, accessibility, and conversion</li> <li value="5">Strengthening integrations between the purchase flow and downstream billing and CRM systems for accuracy and resilience</li> </ul> <h2>What you’ll do</h2> <ul> <li value="1">Design and build fullstack features across the purchase journey.</li> <li value="2">Lead technical design for new purchasing capabilities and the unified purchase experience.</li> <li value="3">Partner with Product and Design to turn purchasing requirements into resilient, well-tested technical solutions.</li> <li value="4">Ensure purchase flows integrate correctly and safely with downstream billing and CRM systems.</li> <li value="5">Set and uphold engineering standards for code quality, testing, rollout safety, and monitoring.</li> <li value="6">Mentor engineers and review merge requests with thoughtful, constructive feedback.</li> <li value="7">Identify and reduce technical debt and architectural risk in the purchase experience.</li> <li value="8">Participate in incident response for purchase-related issues because of their direct revenue impact.</li> </ul> <h2>What you’ll bring</h2> <ul> <li value="1">Professional fullstack engineering experience across frontend and backend code; our purchase applications use Ruby on Rails and Vue.js.</li> <li value="2">Experience owning technical direction for a product area and driving thorough, iterative solutions.</li> <li value="3">Experience building or maintaining transactional or checkout-style flows, ideally in billing, ecommerce, or subscriptions.</li> <li value="4">A strong bias toward safe, incremental delivery given the revenue and customer impact of this work.</li> <li value="5">The ability to communicate clearly and concisely about complex technical, architectural, and organizational problems.</li> <li value="6">Proficiency in written and verbal English sufficient for success in a remote, largely asynchronous work environment.</li> <li value="7">Alignment with GitLab’s values and a commitment to working in accordance with them.</li> <li value="8">Familiarity with third-party billing or CRM systems, such as Zuora, Salesforce, or Stripe, is a plus.</li> </ul> <h2>About the team</h2> <p>We partner with Sales, Finance, Information Technology, and Support to deliver secure and reliable purchasing, billing, provisioning, and utilization workflows. Our broader organization includes the Subscription Lifecycle, Billing Engine, Platform and Infrastructure, Observability, Monitoring and Integrations, and Compliance teams. We work asynchronously, with regular planning and retrospectives and a high bar for ownership across deployments, incident management, testing, and rollout safety.&nbsp;</p> <div class="c-message_actions__container c-message__actions">&nbsp;</div> <div><span style="font-size: xx-small;"><span style="color: white;">Remote-Global</span></span></div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><em>The base salary range for this role’s listed level is currently for residents of the&nbsp;United States only. This range is intended to reflect the role's base salary rate in locations throughout the US.&nbsp;Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,&nbsp;and geographic location.&nbsp;The base salary range does not include any bonuses, equity, or benefits. See more information on our <a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" data-sheets-formula-bar-text-link="https://bit.ly/GLBeneUS" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">benefits</a><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;"> and </span><a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/stock-options/" data-sheets-formula-bar-text-link="https://bit.ly/GLequity" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p></div><div class="title">United States Salary Range</div><div class="pay-range"><span>$152,800</span><span class="divider">&mdash;</span><span>$259,200 USD</span></div></div></div><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a>&nbsp;</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p>

Staff Fullstack Engineer (Ruby/Vue.js) Monetization Engineering: Purchase

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2>An overview of this role</h2> <p>As a Senior Distribution Engineer on the GitLab Build team, you'll manage build pipelines, evaluate support needs for new services, platforms, and architectures, and maintain existing ones. You'll keep the components that make up GitLab up to date and license-compliant, and make them available for users' platforms and architectures.</p> <p>You'll work with development teams as they support new features and contribute to projects that include community packaging efforts.</p> <h2>What you’ll do</h2> <ul> <li value="1">Build and maintain packages for supported Linux distributions and architectures, including release activities.</li> <li value="2">Develop and maintain official GitLab container images and tooling that enables efficient component building.</li> <li value="3">Enable development teams to integrate their components into GitLab packages by providing guides and infrastructure that support self-service.</li> <li value="4">Collaborate with security teams to identify and mitigate vulnerabilities and maintain secure, up-to-date dependencies.</li> <li value="5">Manage cloud marketplace listings and integrations with major cloud providers.</li> <li value="6">Maintain and test installation, update, and upgrade documentation and processes before release.</li> <li value="7">Ensure license compliance across bundled dependencies.</li> <li value="8">Submit components and packages to partners for validation and certification.</li> </ul> <h2>What you’ll bring</h2> <ul> <li value="1">Have used Linux build toolchains such as autotools, make, CMake, and Nix.</li> <li value="2">Have built container images and used container build tooling in production.</li> <li value="3">Have worked with Debian- and Red Hat Enterprise Linux-based systems to build <code><span class="textCode">.deb</span></code> and <code><span class="textCode">.rpm</span></code> packages and package cloud native applications.</li> <li value="4">Have used continuous integration systems, including GitLab's continuous integration feature, GitHub Actions, Jenkins, or Travis CI.</li> <li value="5">Have written and maintained complex shell scripts in production environments.</li> <li value="6">Have communicated in written and spoken English in a remote, largely asynchronous work environment.</li> <li value="7">Have worked with major cloud providers such as Google Cloud Platform, Amazon Web Services, or Microsoft Azure.</li> <li value="8">Additional experience with Ruby, Go, Python, or Rust, or observability tools such as Prometheus and Grafana, would be helpful.</li> </ul> <h2>About the team</h2> <p>We produce system packages, container images, related components such as marketplace listings, and the tooling that creates and maintains them. We bridge development teams and end users by providing tooling and expertise that enable efficient component building and deliver simple, secure, dependable installation experiences. We also review a large number of merge requests from outside our team, including dependency and security updates for bundled components such as PostgreSQL, Consul, and Patroni.</p><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a>&nbsp;</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a>&nbsp;and&nbsp;<a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the&nbsp;<a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>

Senior Distribution Engineer, Gitlab: Build

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><p>GitLab features must ship successfully across four distinct deployment platforms—Self-Managed, Dedicated, Dedicated for Government, and GitLab.com. Today, developers routinely discover platform compatibility issues late in development, triggering costly rework, delays, and emergency escalations. The Platform Readiness team is building an internal developer tooling capability that embeds platform readiness intelligence directly into GitLab's software development lifecycle to solve this problem.</p> <p>As an Intermediate Backend Engineer on the newly established Platform Readiness functional team in Developer Experience, you'll contribute to the systems that enable features to ship successfully across all platforms by building and maintaining agentic workflow components and evolving the platform requirements knowledge base. This is a growth opportunity: you will learn the Platform Readiness team's agentic workflows, requirements schema, and integration surfaces from other engineers and team leadership. You'll work on concrete, high-impact problems while developing expertise in platform readiness automation and AI-driven systems.</p> <h2>What you'll do</h2> <ul> <li><strong>Build and maintain agentic workflow components</strong> on the Duo Agent Platform: contribute to the Core Agentic Workflow (DAP flow) and the Requirements Agent; write tests, documentation, and evaluations for agentic-workflow behavior</li> <li><strong>Contribute to the platform requirements knowledge base</strong>: add requirements, evolve the schema, and improve validation tooling; work with platform teams to translate their expertise into structured requirements</li> <li><strong>Build integration surfaces</strong> that enable feature teams to engage the Platform Readiness team where they already work: issues, merge requests, design documents, and CI/CD pipelines</li> <li><strong>Collaborate with platform teams</strong> (Infrastructure, Security, Data) to translate their expertise into platform readiness artifacts and domain skills</li> <li><strong>Write clear and concise documentation and evaluations</strong> that validate agentic-workflow behavior and improve assessment accuracy</li> </ul> <h2>What you'll bring</h2> <h3>Required Experience &amp; Skills</h3> <ul> <li><strong>Software engineering experience</strong> with backend focus</li> <li><strong>Proficiency in TypeScript/Node,&nbsp; Python, or Golang</strong></li> <li><strong>Comfort reading and contributing to schemas</strong> (YAML, JSON Schema) and structured content</li> <li><strong>Experience with and operational exposure to Kubernetes</strong> and reasoning about failure modes</li> <li><strong>Ability to work asynchronously</strong> and communicate clearly in written form</li> <li><strong>Exposure to and experience with LLM APIs, prompts, or agentic frameworks</strong> (does not need to be incredibly extensive)</li> </ul> <h3>Highly Valued Experience</h3> <ul> <li><strong>Ruby familiarity</strong></li> <li><strong>Experience with GitLab-style development workflows</strong> (issues, epics, merge requests, CI/CD)</li> <li><strong>Open source contributions</strong></li> <li><strong>Interest in developer experience or platform engineering</strong></li> </ul> <h3>What Makes You Stand Out (Strong Plus)</h3> <ul> <li>You have <strong>hands-on experience with any agentic workflow framework</strong> (DAP, LangGraph, etc.)</li> <li>You've <strong>contributed to a structured requirements or specification body</strong> and understand the challenges of evolving schemas</li> <li>You have <strong>observability instincts</strong> and care about measuring system behavior</li> </ul> <h2>About the team</h2> <p>The Platform Readiness team is part of GitLab Infrastructure and Developer Experience, building an internal developer tooling capability for platform readiness across GitLab's four deployment targets: Self-Managed, Dedicated, Dedicated for Government, and GitLab.com. We partner with platform teams, feature teams, and product management to ensure every feature is evaluated against platform readiness requirements before it ships.</p> <p>This is a growth opportunity where you'll learn agentic workflows, requirements schema work, and integration surface development from other engineers and team leadership. You'll contribute to high-impact work that directly improves GitLab's ability to ship features faster and more reliably across all platforms.</p> <p><br><br><br><br><br><br></p><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a>&nbsp;</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a>&nbsp;and&nbsp;<a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the&nbsp;<a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>

Intermediate Backend Engineer, Platform Readiness

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h3>Location:&nbsp;United States or Canada&nbsp;</h3> <p>As a Contract Sourcer at GitLab, you'll help build strong candidate pipelines for our sales team&nbsp;in the AMER region in a fully remote, distributed company. You'll focus on finding and engaging&nbsp;passive talent for sales roles, while partnering closely with recruiters, hiring managers, and&nbsp;business leaders to understand hiring needs and local market dynamics. This is a highly&nbsp;outbound role where your research, outreach, and judgment will directly influence hiring&nbsp;outcomes. You'll also help strengthen sourcing practices by mapping talent markets, building&nbsp;pipelines, and improving how we identify and connect with great candidates in a values-driven&nbsp;environment.</p> <h3><strong>What you'll do</strong></h3> <ul> <li>Source and engage passive candidates for sales roles across the AMER region, primarily for Account Executive positions, using LinkedIn, online research, events, and other outbound channels.</li> <li>Build representative candidate pipelines with meaningful focus on identifying talent from a wide range of backgrounds and experiences, building proactive benches across several key territories for GitLab.&nbsp;</li> <li>Partner with recruiters and hiring managers to understand role requirements, business priorities, and ideal candidate profiles.</li> <li>Map talent markets and gather intelligence on competitors, locations, and candidate pools to inform sourcing strategies.</li> <li>Assess candidate alignment for specific roles, teams, and GitLab's values, and share clear recommendations with recruiting partners.</li> <li>Screen and qualify candidates, building and maintaining talent benches across multiple countries in the AMER region to ensure strong pipeline depth and readiness for evolving<br>business needs.</li> <li>Deliver a strong candidate experience through thoughtful outreach, timely communication, and professional relationship building.</li> <li>Continuously improve sourcing workflows, outreach approaches, and research methods to increase efficiency and quality.</li> <li>Maintain accurate activity and candidate data in applicant tracking and recruiting systems, and stay open to learning new tools and processes.</li> </ul> <p><strong>What you'll bring</strong></p> <ul> <li>Relevant experience in recruiting and/or sourcing, including direct experience sourcing&nbsp;passive candidates in a fully outbound environment.</li> <li>Experience sourcing for Account Executive and other sales roles, ideally within the&nbsp;software industry.</li> <li>Strong research skills and the ability to identify, map, and engage talent across&nbsp;competitive regional and global markets.</li> <li>Experience working directly with recruiters and hiring managers to align on hiring needs&nbsp;and adjust sourcing strategies as priorities change.</li> <li>Clear written and verbal communication skills, with the ability to build trust across teams,&nbsp;candidates, and time zones.</li> <li>Strong organization skills and comfort managing multiple searches, deadlines, and&nbsp;competing priorities.</li> <li>Familiarity with applicant tracking systems and recruiting tools.&nbsp;Experience with Greenhouse or LinkedIn Recruiter is ideal.</li> <li>Comfort working remotely in an asynchronous environment, along with willingness to&nbsp;learn and use tools such as GitLab.</li> </ul> <p>The Talent Acquisition team at GitLab helps the company grow by finding people who can&nbsp;contribute to our mission and thrive in our all-remote environment. Within that group, sourcing&nbsp;plays a key role in reaching talent that may not be actively applying, especially in competitive&nbsp;markets and business-critical functions. You'll work with teammates who care deeply about&nbsp;candidate experience, thoughtful partnership, and inclusive hiring practices. The team values&nbsp;clear communication, strong market insight, and steady iteration in how we work. This role is&nbsp;especially important as GitLab continues to grow go-to-market teams in AMER, where strong regional knowledge and effective collaboration across time zones can help teams hire with more&nbsp;focus and confidence.</p> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from&nbsp;<a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.<br><br></p> <p>&nbsp;</p><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a>&nbsp;</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a>&nbsp;and&nbsp;<a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the&nbsp;<a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>

Contract Talent Acquisition Sourcer, Sales (AMER)

<p>Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs’ and business owners’ financial lives. Underneath all our products is a massive web of partners that users don’t see, requiring significant product and process investment. That’s where the Financial Partnership Operations team comes in. We work to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy.</p> <p>We’re looking for a Trading Operations Lead to own and scale the trading operations function powering Mercury’s SEC-registered investment advisor and FINRA-member broker-dealer. This is a hands-on leadership role for someone with deep brokerage and trading operations expertise who can both set the standard for how the function operates and step directly into complex operational work when needed. This role is ideal for someone who has operated in a detail-rich, regulated environment, has strong opinions about what good trading operations looks like, communicates clearly across technical and non-technical teams, and wants the opportunity to build and evolve the function rather than simply inherit it.</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <h3><strong>In this role, you will:</strong></h3> <ul> <li>Own the trading operations and supervisory framework, providing licensed principal oversight of order and trade activity across money market funds, mutual funds, ETFs, and fixed income; oversee operational controls, reconciliations, exceptions, and escalations, partnering closely with Engineering and Product on system-managed workflows and with our carrying broker and other investment partners to investigate issues, resolve breaks, and ensure trading activity operates within established procedures and supervisory requirements.</li> <li>Own the trade surveillance and operational control framework, including licensed supervisory review where required, oversight of pre- and post-trade controls, best execution monitoring, trade breaks and errors, escalation and remediation, and evidence that required reviews and controls are operating as designed; coordinate with Financial Crimes on surveillance alerts, suspicious activity escalations, and shared monitoring obligations.</li> <li>Own supervision of trading and order-flow reporting obligations, including CAT (all elements, including annual clock synchronization), CAIS, and TRACE, coordinating with our carrying broker and third-party reporting vendor; ensure timely and accurate compliance with SEC Rules 606 and 607 and FINRA Rule 6151, and provide supervisory review of customer account statements and trade confirmations.</li> <li>Serve as the operational escalation point for trade errors, breaks, and settlement issues, coordinating investigation and resolution across Engineering, Product, Compliance, and our carrying and executing partners, assessing customer impact, and ensuring recurring issues result in appropriate process or control improvements.</li> <li>Oversee trading-related books and records requirements, partnering with Engineering, Compliance, and our carrying broker to ensure required trade, order, allocation, and supervisory records are appropriately generated, retained, and retrievable.</li> <li>Own and maintain trading operations procedures and contribute to applicable Written Supervisory Procedures, ensuring documented controls and supervisory practices remain aligned with how our products, systems, and partner relationships operate.</li> <li>Lead trading operations readiness for regulatory exams, audits, and internal testing, including producing operational evidence, supporting responses, remediating findings, and translating identified gaps into sustainable process or system improvements.</li> <li>Manage day-to-day operational relationships with our carrying broker, executing brokers, custodians, fund companies, and transfer agents, including escalations, service-level performance, issue resolution, and operational change management.</li> <li>Partner closely with Product and Engineering on system-managed trading workflows and controls, bringing the operational and supervisory perspective to requirements, pressure-testing exceptions and edge cases, and ensuring appropriate operational readiness and oversight before launch, including post-launch operational testing to confirm controls perform as designed in production.</li> <li>Build the reporting and operational visibility needed to oversee the trading function, including volumes, breaks and errors, aging exceptions, settlement performance, and control effectiveness, using those insights to identify risk, capacity constraints, and opportunities for improvement.</li> <li>Partner with Compliance, Finance, Legal, Risk, Product, and Engineering on new products, partners, and regulatory changes, defining the trading operations and supervisory requirements needed to launch and operate them safely.</li> </ul> <h3><strong>You should:</strong></h3> <ul> <li>Hold active FINRA Series 7, Series 63, and Series 24 licenses (Series 99 or Series 57 a plus.</li> <li>8+ years in trading, brokerage, or investment operations, including direct ownership of trade lifecycle, settlement, or trading control functions.</li> <li>Have hands-on operational experience across fixed income, mutual funds, and ETFs — you know where each product breaks and why.</li> <li>Have built or materially improved a trade surveillance or operational control framework, not just executed someone else’s.</li> <li>Possess a strong working knowledge of the operational requirements under FINRA and SEC rules — including recordkeeping, supervision, best execution, trade reporting, and customer protection — and know how to apply them to workflows that don’t have an obvious precedent.</li> <li>Communicate clearly in writing — procedures, escalations, and post-mortems that a regulator, an engineer, and an executive can each read and act on.</li> <li>Be comfortable operating in ambiguity and at speed, and be willing to design the process rather than wait for one.</li> <li>Bring judgment about when to automate, when to add a control, and when to accept a manual step — and be able to defend the call.</li> </ul> <h3><strong>Nice to have:</strong></h3> <ul> <li>Experience at a fintech or high-growth firm operating a broker-dealer or RIA at scale.</li> <li>Experience standing up a new product, partner, or clearing relationships from scratch.</li> <li>Comfort with SQL or working directly in internal tooling to investigate issues yourself.</li> </ul> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-AR1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:</div><div class="pay-range"><span>$135,000</span><span class="divider">&mdash;</span><span>$168,700 USD</span></div></div><div class="pay-input"><div class="title">US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:</div><div class="pay-range"><span>$121,500</span><span class="divider">&mdash;</span><span>$151,800 USD</span></div></div></div>

Trading Operations Lead

<p>Every new business that applies to Mercury is like a new star appearing in the night sky. On its own, it’s a single point of light. But when we look closer, patterns emerge—data trails from partners, filings, founders, and financial histories—all connecting to form a larger constellation.</p> <p>That’s what our Risk product engineering teams do at Mercury. We guide thousands of business applications through our systems—each one unique, each one needing a smooth and trustworthy landing. The challenge: keep everything moving fast without compromising safety. Every day, our work helps founders open their first account, launch their next idea, and accelerate their growth like rocketships.</p> <p>Our mission is to build the intelligent, automated systems and operational tools that make this possible—where machine learning, AI, and human judgment work seamlessly together to power the next generation of business banking*. We use intelligence to detect risks earlier, make real-time decisions with confidence, and enable instant, delightful account approvals that keep pace with the builders we serve.</p> <p>When we do it right, the result is quiet brilliance: onboarding that feels effortless, even though it’s powered by galaxies of data, precision, and care.</p> <p>We’re looking for a Staff Software Engineer to contribute with building the systems and tools that make it all happen—from application approvals to ongoing and enhanced due diligence—ensuring every business that joins Mercury is both safe and their experience is delightful.</p> <p><strong>As part of this role, you will:</strong></p> <ul> <li>Lead the architecture, implementation, and long-term roadmap for core systems which support multiple fraud prevention use cases.</li> <li>Own the end-to-end delivery of large cross-function projects, translating ambiguous high impact problems into strategy and execution, make pragmatic tradeoffs, and drive teams to measurable outcomes.</li> <li>Design, build, and operate highly available, low-latency, backend systems that enable real-time scoring and decisioning for fraud prevention.</li> <li>Partner with Data Science and ML teams to productionize models, build reliable ML data pipelines, and enable real-time model serving.</li> <li>Establish and elevate department level best practices, review designs, drive engineering quality, and act as a trusted advisor on architectural tradeoffs.</li> <li>Mentor and grow engineers, documenting learnings and sharing technical direction through writing, 1:1s, and team meetings</li> <li>Navigate and influence multiple stakeholders, help align teams, communicate tradeoffs to technical and non-technical partners, and independently resolve cross team issues.</li> </ul> <p><strong>The ideal candidate for the role:</strong></p> <ul> <li>Has 7-10+ years of software development experience, with a strong focus on the backend, with a knowledge of or excitement to learn Haskell.</li> <li>Has been an experienced technical lead making architectural decisions in the past and seen the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs.</li> <li>Is passionately product-minded and has experience building and shipping new products balancing reliability and velocity.</li> <li>Is someone comfortable driving discussions in areas with ambiguous ownership, approaches them with empathy, and delights in getting outcomes. Our work touches many other teams and areas of the product; you’ll have a lot of autonomy and the expectation is you’ll use that to seek out ways to have an impact.</li> <li>Is ridiculously helpful, taking initiative to make your coworkers’ lives easier by investing time to mentor and proactively share your knowledge and learnings through writings, 1:1s, and team meetings.</li> <li>Experience in fintech, fraud systems, or the broader risk domain is a strong plus.</li> </ul> <p>If this role interests you, we invite you to explore our public demo at <a href="https://personal-demo.mercury.com">personal-demo.mercury.com</a>.&nbsp;</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-RA1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$200,700</span><span class="divider">&mdash;</span><span>$298,800 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$189,700</span><span class="divider">&mdash;</span><span>$282,400 CAD</span></div></div></div>

Staff Software Engineer - Fraud

<p>Since the dawn of aviation, pilots have faced the constant challenge of air resistance, much like sailors navigating the friction of water. Amidst this relentless struggle, the <em>trim tab</em> emerges as an ingenious yet understated marvel. Just as the wheel revolutionized transportation by easing movement over land, the <em>trim tab</em> simplifies flight, allowing for smoother navigation through the skies. It embodies the elegance of simplicity in engineering, transforming the demanding task of controlling an aircraft into a more graceful and manageable endeavor.</p> <p>At Mercury, we are committed to crafting an exceptional banking* experience for startups. Our team is passionately focused on ensuring our product not only meets but anticipates the needs of our customers.</p> <p>Our product engineering group is growing and we’re looking to hire backend and full-stack engineers. We’re a team of pragmatic, product-minded engineers motivated by the desire to create lovable products that rescue our customers from frustrating, expensive legacy industry tools.&nbsp;</p> <p><strong>As part of this role, you will:</strong></p> <ul> <li>Feel a strong sense of product ownership and actively seek responsibility – we often self-organize on small/medium projects, and we want someone excited to help shape and build Mercury’s future.</li> <li>Work in an autonomous environment on a close-knit team, with a “startup within a startup” feel.</li> <li>Partner closely with designers and product leaders to ship lovable experiences. We want to transcend the status quo for banking and fintech software, and many of our customers are startups and appreciate our slick, magical designs.</li> <li>Join a small but mighty team of experienced product engineers within one of our Mercury product groups (Banking, Everyday Experiences, Expansion, Risk).&nbsp;</li> </ul> <p><strong>The ideal candidate for the role:</strong></p> <ul> <li>Has 1-4 years of backend or full-stack development experience, with knowledge of or excitement to learn Haskell, React, TypeScript, and Redux.</li> <li>Is passionately product-minded and has experience building and shipping new products.</li> <li>Empathizes with users and can channel their perspective to build lovable products.</li> <li>Can balance tradeoffs and find creative solutions to accomplish goals.</li> <li>Actively incorporates AI tools into their workflow and is excited about leveraging them to amplify their impact — whether that's accelerating development, improving code quality, or finding creative solutions to hard problems.</li> <li>Communicates and collaborates effectively with peers and cross-functional counterparts.</li> </ul> <p>If this role interests you, we invite you to explore our public demo at <a href="https://demo.mercury.com">demo.mercury.com</a>.&nbsp;</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p><span data-sheets-root="1">#LI-DNI</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$122,400</span><span class="divider">&mdash;</span><span>$158,400 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$115,700</span><span class="divider">&mdash;</span><span>$149,700 CAD</span></div></div></div>

Software Engineer - Product

<p>Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners’ financial lives. To enable this stellar banking experience, we need to have a deep understanding of our customers and how they interact with our product. We are looking to hire a fraud strategist to bring deep domain expertise, a relentless drive to execute, and an analytical approach to our Risk Strategy team, driving impact across fraud domains.</p> <p>Risk Strategy is a hybrid team that combines analytics with thought leadership to identify, assess, and mitigate the financial, regulatory, and reputational risks Mercury faces. The team focuses on data-driven insights and process improvements while ensuring a stellar customer experience that fosters trust in our platform.</p> <p>As a Senior Risk Strategist focused on fraud, you’ll help shape and execute Mercury’s fraud strategy across multiple payment rails and fraud types, combining data-driven analysis with strategic problem solving. You’ll be a core contributor to Mercury’s Personal Banking fraud program build-out while also covering broader Business Banking fraud domains. You’ll partner closely with Product, Engineering, Operations, and Compliance to deliver scalable outcomes that enable the business and reduce fraud losses while protecting customer experience.</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <h3><strong>As part of the journey, we would expect you to:</strong></h3> <ul> <li>Own strategy and execution across multiple fraud domains – including ACH, Check Deposits, Checkbooks, RTP, onboarding, and ATO – with a bias toward action and a high bar for results</li> <li>Drive Mercury’s Personal Banking fraud program build-out, applying consumer fintech expertise to design controls and strategies tailored to consumer account holders</li> <li>Use data and quantitative analysis to design fraud controls, mitigate risk, and improve customer experience while balancing trade-offs</li> <li>Partner with Compliance and Legal to ensure solutions align with regulatory requirements</li> <li>Lead cross-functional efforts with Product, Engineering, and Operations to design and implement scalable risk solutions</li> <li>Serve as a domain expert across fraud types, proactively identifying gaps and driving systemic improvements across fraud programs</li> <li>Define and track metrics that measure both risk effectiveness and customer impact</li> <li>Take initiative without waiting to be directed – identify problems, build the case, and push work across the finish line</li> </ul> <h3><strong>Some things that might make you successful in a role like this:</strong></h3> <ul> <li>6+ years of experience in an analytical role, including 4+ years in fraud detection and strategy – consumer fintech experience strongly preferred</li> <li>Proven ability to design and execute fraud strategies across multiple payment rails and fraud types (ACH, checks, RTP, onboarding, ATO, friendly fraud)&nbsp;</li> <li>Hands-on experience contributing to consumer / personal banking fraud programs, including familiarity with consumer-specific fraud patterns and regulatory context</li> <li>Skilled in customer risk scoring/modeling and process automation</li> <li>Strong SQL proficiency and ability to translate data into actionable strategy</li> <li>Track record of balancing risk, compliance, and customer experience in cross-functional settings</li> <li>Excellent communication skills to simplify complex risk concepts into clear recommendations</li> <li>Proven ability to operate in ambiguity and make high-quality decisions with imperfect information</li> <li>Highly self-motivated with a strong work ethic</li> <li>Curious, growth-oriented, and motivated to work on fraud problems at all lifecycle stages (new product launches, scaling, and legacy optimization)</li> </ul> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-MZ1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$200,700</span><span class="divider">&mdash;</span><span>$250,900 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$189,700</span><span class="divider">&mdash;</span><span>$237,100 CAD</span></div></div></div>

Senior Risk Strategist - Fraud

<p>Since the dawn of aviation, pilots have faced the constant challenge of air resistance, much like sailors navigating the friction of water. Amidst this relentless struggle, the <em>trim tab</em> emerges as an ingenious yet understated marvel. Just as the wheel revolutionized transportation by easing movement over land, the <em>trim tab</em> simplifies flight, allowing for smoother navigation through the skies. It embodies the elegance of simplicity in engineering, transforming the demanding task of controlling an aircraft into a more graceful and manageable endeavor.&nbsp;</p> <p>At Mercury, we are committed to crafting an exceptional banking* experience for startups. Our team is passionately focused on ensuring our product not only meets but anticipates the needs of our customers.</p> <p>Our product engineering group is growing and we’re looking to hire <strong>senior full-stack engineers</strong>. We’re a team of pragmatic, product-minded engineers motivated by the desire to create lovable products that rescue our customers from frustrating, expensive legacy industry tools.&nbsp;</p> <p><strong>As part of this role, you will:</strong></p> <ul> <li>Feel a strong sense of product ownership and actively seek responsibility – we often self-organize on small/medium projects, and we want someone excited to help shape and build Mercury’s future.</li> <li>Work in an autonomous environment on a close-knit team, with a “startup within a startup” feel.</li> <li>Partner closely with designers and product leaders to ship lovable experiences. We want to transcend the status quo for banking and fintech software, and many of our customers are startups and appreciate our slick, magical designs.</li> <li>Join a team of experienced product engineers within one of our Mercury product groups such as Banking, Experiences, Expansion, or Risk.&nbsp;</li> </ul> <p><strong>The ideal candidate for the role:</strong></p> <ul> <li>Has 3-7 years of <strong>full-stack</strong> development experience, with knowledge of or excitement to learn Haskell, React, TypeScript, and Redux.</li> <li>Empathizes with users and can channel their perspective to build lovable products.</li> <li>Can balance tradeoffs and find creative solutions to accomplish goals.</li> <li>Actively incorporates AI tools into their workflow and is excited about leveraging them to amplify their impact — whether that's accelerating development, improving code quality, or finding creative solutions to hard problems.</li> <li>Communicates and collaborates effectively with peers and cross-functional counterparts.</li> </ul> <p>If this role interests you, we invite you to explore our public demo at <a href="https://demo.mercury.com">demo.mercury.com</a>.&nbsp;</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p><span data-sheets-root="1">#LI-DNI</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$166,600</span><span class="divider">&mdash;</span><span>$208,300 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$157,400</span><span class="divider">&mdash;</span><span>$196,800 CAD</span></div></div></div>

Senior Full-Stack Engineer

<p>Since the dawn of aviation, pilots have faced the constant challenge of air resistance, much like sailors navigating the friction of water. Amidst this relentless struggle, the <em>trim tab</em> emerges as an ingenious yet understated marvel. Just as the wheel revolutionized transportation by easing movement over land, the <em>trim tab</em> simplifies flight, allowing for smoother navigation through the skies. It embodies the elegance of simplicity in engineering, transforming the demanding task of controlling an aircraft into a more graceful and manageable endeavor.&nbsp;</p> <p>At Mercury, we are committed to crafting an exceptional banking* experience for startups. Our team is passionately focused on ensuring our product not only meets but anticipates the needs of our customers.</p> <p>Our product engineering group is growing and we’re looking to hire <strong>senior backend engineers</strong>. We’re a team of pragmatic, product-minded engineers motivated by the desire to create lovable products that rescue our customers from frustrating, expensive legacy industry tools.&nbsp;</p> <p><strong>As part of this role, you will:</strong></p> <ul> <li>Feel a strong sense of product ownership and actively seek responsibility – we often self-organize on small/medium projects, and we want someone excited to help shape and build Mercury’s future.</li> <li>Work in an autonomous environment on a close-knit team, with a “startup within a startup” feel.</li> <li>Partner closely with designers and product leaders to ship lovable experiences. We want to transcend the status quo for banking and fintech software, and many of our customers are startups and appreciate our slick, magical designs.</li> <li>Join a team of experienced product engineers within one of our Mercury product groups such as Banking, Experiences, Expansion, or Risk.&nbsp;</li> </ul> <p><strong>The ideal candidate for the role:</strong></p> <ul> <li>Has 3-7 years of <strong>backend</strong> development experience.</li> <li>Knowledge of or excitement to learn Haskell, and proficiency in SQL.</li> <li>Empathizes with users and can channel their perspective to build lovable products.</li> <li>Has made architectural decisions in the past and measured the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs.</li> <li>Actively incorporates AI tools into their workflow and is excited about leveraging them to amplify their impact — whether that's accelerating development, improving code quality, or finding creative solutions to hard problems.</li> <li>Communicates and collaborates effectively with peers and cross-functional counterparts.</li> </ul> <p>If this role interests you, we invite you to explore our public demo at <a href="https://demo.mercury.com">demo.mercury.com</a>.&nbsp;</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p><span data-sheets-root="1">#LI-ES1</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$166,600</span><span class="divider">&mdash;</span><span>$208,300 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$157,400</span><span class="divider">&mdash;</span><span>$196,800 CAD</span></div></div></div>

Senior Backend Engineer - Product

<p><strong>Open call for Founders / Founding Teams (Product Management / Engineering roles)&nbsp;</strong></p> <p>In 1973 at Xerox PARC, Bob Metcalfe sketched a way for many computers to share a single wire — borrowing the throughput math from his study of Hawaii's ALOHAnet — and he and David Boggs built it and measured it until it held. Behind Ethernet was a two-person team that turned a contested idea into the measured standard now carrying almost all the world's wired traffic.<br><br>At Mercury, we’re looking to accelerate several of our AI products that our customers love like Command, CLI, and MCP.&nbsp; We’re building for ambitious people of all kinds, and are a company made of founders and small technical teams trying to change the world - as part of that, we’re taking open applications for founders or small technical teams (Eng+) that want to work together on building the AI products of the future.&nbsp; This isn't a fixed role. We expect the nature of work is changing, and small teams of people paired with AI product surface and autonomy to build can create 10x outcomes. Apply as a small team or as an individual <br><br>Here are some things you’ll do on the job:</p> <ul> <li>Find the problem. Work close enough to customers that you spot what matters before anyone assigns it to you — then decide it's worth building.</li> <li>Build and automate the workflow end to end using Command, CLI, MCP, and the rest of our AI stack.</li> <li>Ship to customers fast — quick understanding, tight iteration, deploy.</li> <li>Measure the impact honestly, then do the next one. Kill what didn't move; double down on what did.</li> <li>Run as an autonomous team — pick the target, ship the thing, own the outcome.</li> </ul> <p>You should:</p> <ul> <li>Have shipped something real -&nbsp; a product, a tool, a company, or an open-source project people actually use.</li> <li>Be dangerous across the stack: PMs who can prototype, engineers with product taste.&nbsp;</li> <li>Have strong opinions about AI products and the judgment to recognize fast when one of them is wrong.</li> <li>Hands experience building AI products with AI, and knowledge about RAG, evals, agent harnesses a plus</li> <li>Move fast and measure. Expect most experiments to fail and treat that as the price of finding the ones that don't.</li> <li>Care about craft where it's impactful and resist polishing what isn't.</li> <li>Communicate clearly and own outcomes - we want real business impact, customer time/pain saved, and a path to scaling what works</li> </ul> <p><strong>Learn more about what we're building:</strong></p> <ul> <li><a href="https://mercury.com/command">Mercury Command</a> — Complete financial work end-to-end with AI. Tell Mercury what to do in natural language; it stages the action and executes with your approval.</li> <li><a href="https://mercury.com/api">Mercury MCP &amp; CLI</a> — Give your AI agents direct access to verified financial data, or work with your Mercury account straight from the terminal.</li> <li><a href="https://mercury.com/blog/series-d-announcement">The bank of the future knows your business</a> — Immad on what we're building toward and why now is the moment.</li> </ul> <p><strong>What happens next?</strong></p> <p>Submit your application and our recruiting team will follow up. We're genuinely open to connecting with founders and teams at any stage — whether you're a strong fit for something we're actively building toward right now, or this is the start of a longer relationship we pick back up when the opportunity is right. If you're building, we want to know you.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. As this is a general interest application, compensation ranges will be shared by our recruiting team if you move forward for a specific role.</p> <p><em>Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>&nbsp;</p>

Open Call for Founders / Founding Teams - Product Management and Engineering

<p>In 1910, a Norfolk lawyer named Arthur Morris kept seeing the same thing: a steadily employed worker needed a small loan, the banks turned him away for lack of collateral, and he was left with nowhere reputable to borrow. Morris decided a banking system that shut out most of the people it was meant to serve had a "weak spot" worth fixing, so he built a lender that lent on character and steady income, backed by two references and repaid in small installments. What made it matter wasn't any single loan, but that Morris turned the idea into a repeatable system and scaled it to more than a hundred Morris Plan banks across thirty-seven states.</p> <p>A century later, the hard part is unchanged: making one good loan is easy; building a business that makes millions of them well is hard. Mercury is building a banking*-grade lending business, where credit extends the trust businesses already place in us to hold and move their money. We need a leader to turn that foundation into a thriving, responsibly-scaled business.</p> <p>We’re looking for a Head of Product to own Mercury's lending business end-to-end: defining product strategy, leading a team of product managers and lending specialists, driving growth, and ultimately owning business performance and P&amp;L outcomes. You will work closely with credit, sales and finance to grow originations while maintaining healthy approval rates, repayment performance, and loss outcomes.&nbsp;</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <h2>Key responsibilities</h2> <ul> <li><strong>Own the business lending P&amp;L and strategy:</strong> Set the multi-year strategy - which products to build, which segments to serve, how to grow originations against economic and credit targets. Own the numbers.</li> <li><strong>Build and scale the lending org: </strong>&nbsp;&nbsp;Recruit, develop, and lead a high-performing PM team,strong product build discipline, develop future leaders, and establish the operating cadence and culture that allow a lending business to move quickly without sacrificing rigor.</li> <li><strong>Take products from 0-1 to scale: </strong>&nbsp;Launch and grow Mercury's lending products - term loans, lines of credit, and what comes next, and build the experimentation loop that compounds growth post-launch.</li> <li><strong>Partner with credit, underwriting, and risk </strong>on credit policy, underwriting models, and eligibility.&nbsp;</li> <li><strong>Manage capital and lending partners:</strong> Work with finance, capital markets, and banking/lending partners to keep the business well-capitalized and structured to scale, and own those relationships.</li> <li><strong>Balance growth with rigor:</strong> Build a lending business that customers love while meeting the credit, risk, and compliance standards a regulated product demands— making the hard tradeoffs between speed, experience, and controls.</li> <li><strong>Align the lending ecosystem:</strong> Bring together product, engineering, underwriting, risk, credit operations, data, compliance, legal, marketing, sales, support, and external partners to execute a cohesive lending strategy and deliver strong business outcomes.</li> </ul> <h3><strong>Some things that might make you successful in a role like this:</strong></h3> <ul> <li>We're looking for a leader who has built and scaled a business lending organization, with great product chops, the commercial instinct to grow it and the credit discipline to grow it responsibly, equally credible on portfolio economics with finance, credit policy with underwriting, and product strategy with engineering.</li> <li>10+ years in lending or credit products, including significant time in SMB, commercial, or business lending, with experience building and running teams.</li> <li>5+ years leading and managing teams of product managers, including hiring, coaching, organizational design, and performance management.</li> <li>Deep command of the full lending lifecycle: eligibility, application, underwriting and decisioning, funding, servicing, repayment, and collections — and the credit, risk, and compliance considerations at each stage.</li> <li>A track record of owning a lending P&amp;L and its levers: pricing, credit policy, capital structure, loss performance, and unit economics.</li> <li>Experience launching and scaling 0-1 lending or credit products, ideally in a fintech or high-growth environment.</li> <li>Experience working directly with bank partners, lending partners, or capital markets to structure and fund a lending business.</li> <li>Sound judgment in a regulated, risk-sensitive environment: you balance a delightful customer experience with the controls a credit product requires.</li> <li>A data-driven, experimentation-oriented approach, and exceptional cross-functional leadership across product, underwriting, finance, compliance, and partners.</li> </ul> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p><span data-sheets-root="1">#LI-MF1</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$289,700</span><span class="divider">&mdash;</span><span>$362,100 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$273,800</span><span class="divider">&mdash;</span><span>$342,200 CAD</span></div></div></div>

Head of Product - Business Lending

<div class="gmail_default" style="font-size: small;"> <div> <p><strong>Why Mozilla?</strong></p> <p><span style="font-weight: 400;">Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.&nbsp;</span></p> <p><span style="font-weight: 400;">The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute </span><strong>open-source</strong><span style="font-weight: 400;"> software that enables people to enjoy the internet on their terms.&nbsp;</span></p> <p><strong>About this role:</strong></p> <p><span style="font-weight: 400;">Mozilla’s Cloud Engineering team seeks a Senior Software Engineer to mature, maintain, and build features for our Internal Developer Infrastructure Platform. You will work on creating standardized, scalable systems for CI/CD, Observability, Kubernetes optimization, environment bootstrapping, cost optimization, and more. Supporting the Infrastructure needs of the organization and identifying new opportunities to mature the path to production in a safe, cost effective way will also be an integral part of this role.&nbsp;</span></p> <p><strong>What you’ll do:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Support infrastructure that development teams use to own and operate their services at Mozilla.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Guide technical decision-making and adoption of user-centric solutions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create Claude skills and design agentic workflows that improve developer productivity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Guide team members and promote engineering standard methodologies, with a focus on usability and maintainability.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Facilitate cross-functional collaboration for efficient and cohesive platform delivery.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Write proposals and decision briefs for new policies, processes, and platform functionality.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create new features for the platform with a meaningful value proposition</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be trusted to resolve unclear but urgent tasks.</span></li> </ul> <p><strong>What you’ll bring:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years experience in software engineering with expertise in at least one of (Platform Engineering, Cloud Engineering, SRE, DevOps)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven technical leadership experience.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Expertise in several of the following (ArgoCD, Grafana, K8s, GitHub, Terraform, Helm, Backstage, Cloud Cost Optimization)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficient in Python, JavaScript, or Go.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong expertise in cloud-native technologies (GCP preferred; AWS also acceptable).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication skills aligning technology with user needs and organizational goals.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Self-starter who thrives in ambiguity.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Curiosity and interest in learning new things</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Commitment to our values:</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Welcoming differences</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Being relationship-minded</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Practicing responsible participation</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Having grit</span></li> </ul> </ul> <p><strong>Bonus points for…</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with distributed systems architecture and design</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of cloud security and governance principles</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience designing agentic workflows&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Database expertise</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience building Internal Developer Platforms</span></li> </ul> <p><strong>What you’ll get:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous performance-based bonus plans to all regular employees - we share in our success as one team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Rich medical, dental, and vision coverage</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterly all-company wellness days where everyone takes a pause together</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Country specific holidays plus a day off for your birthday</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">One-time home office stipend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Annual professional development budget</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterly well-being stipend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Considerable paid parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employee referral bonus program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Other benefits (life/AD&amp;D, disability, EAP, etc. - varies by country)</span></li> </ul> <p><strong>About Mozilla&nbsp;</strong></p> <p>Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.</p> <p><strong>Commitment to diversity, equity, inclusion, and belonging</strong></p> <p>Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.&nbsp; We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientation<span style="color: #003366;">s, </span>gender identities, and expressions.</p> <p>We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at <a class="external-link" href="mailto:hiringaccommodation@mozilla.com">hiringaccommodation@mozilla.com</a> to request accommodation.</p> <p>We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.&nbsp; Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.</p> <p>Group: D</p> <p>#LI-REMOTE</p> <p>Req ID: R3164</p> </div> </div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Hiring Ranges:</strong></p></div><div class="title">Canada Tier 1 Locations</div><div class="pay-range"><span>$104,000</span><span class="divider">&mdash;</span><span>$139,000 CAD</span></div></div><div class="pay-input"><div class="title">Canada Tier 2 Locations</div><div class="pay-range"><span>$95,000</span><span class="divider">&mdash;</span><span>$126,000 CAD</span></div></div></div>

Senior Software Engineer, Cloud Engineering

<div class="content-intro"><div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section">Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit <a class="c-link" href="http://www.redditinc.com/" target="_blank" data-stringify-link="http://redditinc.com" data-sk="tooltip_parent">www.redditinc.com</a>.</div> </div> </div> </div> </div> </div></div><p>Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit <a href="http://www.redditinc.com/">www.redditinc.com</a>.</p> <p>Reddit is poised to rapidly innovate and grow like no other time in its history. This is a unique opportunity to leave your mark on one of the most influential and trafficked corners of the internet.&nbsp;</p> <p>Consumer data science plays a key role in fulfilling Reddit’s mission of bringing community &amp; belonging to the world through deep understanding of how we can better connect people to the best information and communities for them - the heart of Reddit’s product - from crypto to support groups, gaming to AMAs, travel tips to memes.</p> <p>Reddit's experimentation landscape presents uniquely challenging problems. Our platform is a deeply interconnected network of communities, contributors, and consumers – meaning that standard A/B testing assumptions often break down. We need a senior technical leader who thrives on these hard problems and can raise the bar for causal inference and experimentation rigor across the entire Consumer organization.</p> <p>As a Senior Staff Data Scientist on the Consumer team, you will be the go-to expert on experimentation methodology, owning the most complex and high-stakes experimentation challenges across Consumer. You will shape how Reddit learns from its experiments, ensure we draw valid causal conclusions in the presence of network effects and interference, and influence product strategy through rigorous experimental design and analysis.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Serve as the technical authority on experimentation methodology across Consumer, setting standards for design, analysis, and interpretation of experiments in a complex, networked environment</li> <li>Tackle the hardest experimentation problems at Reddit, including spillover and network effects, interference between treatment and control, two-sided experimentation, and long-run effect estimation</li> <li>Develop and advance methods for causal inference in settings where standard randomization assumptions are violated, such as cluster-randomized designs, switchback experiments, and synthetic control approaches</li> <li>Design experimentation frameworks and guardrail metrics that account for ecosystem-level effects, ensuring product teams can measure true causal impact rather than biased local estimates</li> <li>Identify opportunities where improved experimentation methodology can unlock product insights that were previously unmeasurable or ambiguous</li> <li>Build and scale self-serve experimentation tools, platforms, and best-practice documentation that increase experimentation velocity and literacy across product, engineering, and design teams</li> <li>Influence the long-term product strategy by driving learning through well-designed experiments and translating experimental results into clear, actionable recommendations for senior leadership</li> <li>Mentor and elevate other data scientists across the organization on experimentation best practices, causal reasoning, and statistical rigor</li> <li>Publish and share methodological advances internally and, where appropriate, externally to contribute to the broader experimentation and causal inference community</li> </ul> <p><strong>Required Qualifications:</strong></p> <ul> <li>Ph.D. in Statistics, Econometrics, Economics, Computer Science, or a related quantitative field with a strong focus on causal inference or experimentation methodology; or M.S. with equivalent depth of expertise</li> <li>For M.S. holders: 12+ years of industry experience in applied science, data science, or experimentation-focused roles</li> <li>For Ph.D. holders: 8+ years of industry experience in applied science, data science, or experimentation-focused roles</li> <li>Deep expertise in causal inference, including practical experience with challenges such as network interference / spillovers, two-sided experimentation, switchback designs, cluster randomization, and/or synthetic control methods</li> <li>Strong theoretical grounding in experimental design, including power analysis, variance reduction techniques, sequential testing, and multiple comparison corrections</li> <li>Experience with experimentation platforms at scale (e.g., building or significantly extending an internal experimentation platform)</li> <li>Expert knowledge of SQL and proficiency in R and/or Python for statistical computing</li> <li>Track record of designing and analyzing experiments at scale in complex or networked environments</li> <li>Demonstrated ability to influence product and organizational strategy through experimentation insights</li> <li>Demonstrated ability to take ambiguous, technically complex problems and solve them in a structured, hypothesis-driven way</li> <li>Excellent communication skills with the ability to explain nuanced statistical concepts and tradeoffs to both technical and non-technical senior stakeholders</li> <li>Experience mentoring data scientists and building organizational capability in experimentation and causal reasoning</li> <li>Comfortable in innovative and fast-paced environments with a bias toward action</li> </ul> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>Published research or industry contributions in areas such as interference in experiments, network experimentation, or marketplace causal inference</li> <li>Familiarity with Bayesian experimental methods, bandit algorithms, or adaptive experimental designs</li> <li>Experience with social network or user-generated content platforms where community-level dynamics create non-trivial experimentation challenges</li> </ul> <p>&nbsp;</p> <p><strong>Benefits:</strong></p> <ul> <li data-renderer-start-pos="1344" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support</li> <li data-renderer-start-pos="1461" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Family Planning Support</li> <li data-renderer-start-pos="1488" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Gender-Affirming Care</li> <li data-renderer-start-pos="1513" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Mental Health &amp; Coaching Benefits</li> <li data-renderer-start-pos="1550" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Comprehensive Medical Benefits &amp; Health Care Spending Account</li> <li data-renderer-start-pos="1615" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Registered Retirement Savings Plan with matching contributions</li> <li data-renderer-start-pos="1681" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Income Replacement Programs</li> <li data-renderer-start-pos="1712" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Flexible Vacation &amp; Paid Volunteer Time Off</li> <li data-renderer-start-pos="1759" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Generous Paid Parental Leave</li> </ul> <p>&nbsp;</p> <p>#LI-REMOTE</p> <p>&nbsp;</p><div class="content-conclusion"><p>In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.</p> <p><span style="font-weight: 400;">During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.&nbsp; We will not sell your personal information or disclose it to any third party for their marketing purposes.&nbsp; We will delete any recording of your interview promptly after making a hiring decision.&nbsp; For more information about how we will handle your personal information, including our retention of it, please refer to our <a href="https://redditinc.com/policies/candidate-privacy-policy">Candidate Privacy Policy for Potential Employees and Contractors</a>.</span></p> <p><em><span style="font-weight: 400;">Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.&nbsp; Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans

Senior Staff Data Scientist - Consumer Experimentation

<div class="content-intro"><div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section">Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit <a class="c-link" href="http://www.redditinc.com/" target="_blank" data-stringify-link="http://redditinc.com" data-sk="tooltip_parent">www.redditinc.com</a>.</div> </div> </div> </div> </div> </div></div><p>At Reddit, machine learning sits at the heart of how millions of people discover, connect, and engage with the world’s largest collection of human conversations. From powering personalized recommendations and search to optimizing advertising systems and marketplace dynamics, our ML engineers tackle some of the most interesting and impactful problems in large-scale applied machine learning.</p> <p>We hire Machine Learning Engineers across both our Consumer and Ads organizations, giving you the opportunity to work on a wide range of high-impact problems across the Reddit ecosystem.</p> <p>We are looking for Machine Learning Engineers who are excited to build systems end-to-end, from research and modeling to production deployment, — and who want to help shape the future of discovery, relevance, and monetization at Reddit.</p> <p>If you love working on complex, real-world ML problems at massive scale, this role is for you.</p> <p><span style="text-decoration: underline;"><strong>What You’ll Work On</strong></span></p> <p>As a Machine Learning Engineer at Reddit, you will design and build production ML systems that power core experiences across the platform, including:</p> <ul> <li>Personalized recommendations, search, and ranking systems that help users discover the most relevant content and communities</li> <li>Intelligent advertising systems including ranking, bidding, measurement, and optimization</li> <li>Content, Advertisers, and User understanding, from building foundational content/user representations to deriving insightful signals</li> <li>Large-scale machine learning pipelines, model serving infrastructure, and real-time decision systems</li> <li>Applied AI and LLM-driven experiences that improve relevance, discovery, and user engagement</li> </ul> <p>You’ll work on high-impact systems that operate at internet scale and directly influence user experience, advertiser value, and business outcomes.</p> <p><span style="text-decoration: underline;"><strong>What You’ll Do</strong></span></p> <ul> <li>Design, build, and deploy production-grade machine learning models and systems at scale</li> <li>Own the full ML lifecycle: from problem definition and feature engineering to training, evaluation, deployment, and monitoring</li> <li>Build scalable data and model pipelines with strong reliability, observability, and automated retraining</li> <li>Work with large-scale datasets to improve ranking, recommendations, search relevance, prediction, content/user understanding, and optimization systems.&nbsp;</li> <li>Partner cross-functionally with Product, Data Science, Infrastructure, and Engineering teams to translate complex problems into ML solutions</li> <li>Improve system performance across latency, throughput, and model quality metrics</li> <li>Research and apply state-of-the-art machine learning and AI techniques, including deep learning, graph &amp; transformers based, and LLM evaluation/alignment&nbsp;</li> <li>Contribute to technical strategy, architecture, and long-term ML roadmap</li> </ul> <p><span style="text-decoration: underline;"><strong>Basic Qualifications</strong></span></p> <ul> <li>3-5+ years of experience building, deploying, and operating machine learning systems in production</li> <li>Strong programming skills in Python, Java, Go, or similar languages, with solid software engineering fundamentals</li> <li>ML Fundamentals: a strong grasp of algorithms, from classic statistical learning (XGBoost, Random Forests, regressions) to DL architectures (Transformers, CNNs, GNNs)</li> <li>Hands-on experience with modern ML frameworks (e.g., PyTorch, TensorFlow)</li> <li>Experience designing scalable ML pipelines, data processing systems, and model serving infrastructure</li> <li>Ability to work cross-functionally and translate ambiguous product or business problems into technical solutions</li> <li>Experience improving measurable metrics through applied machine learning</li> </ul> <p><span style="text-decoration: underline;"><strong>Preferred Qualifications</strong></span></p> <ul> <li>Experience with recommender systems, search/ranking systems, advertising/auction systems, large-scale representation learning, or multimodal embedding systems</li> <li>Familiarity with distributed systems and large-scale data processing (Spark, Kafka, Ray, Airflow, BigQuery, Redis, etc.)</li> <li>Experience working with real-time systems and low-latency production environments</li> <li>Background in feature engineering, model optimization, and production monitoring</li> <li>Experience with LLM/Gen AI techniques, including but not limited to LLM evaluation, alignment, fine-tuning, knowledge distillation, RAG/agentic systems and productionizing LLM-powered products at scale</li> <li>Advanced degree in Computer Science, Machine Learning, or related quantitative field</li> </ul> <p><span style="text-decoration: underline;"><strong>Potential Teams</strong></span></p> <ul> <li>Ads Measurement Modeling&nbsp;</li> <li>Ads Targeting and Retrieval</li> <li>Advertiser Optimization</li> <li>Ads Marketplace Quality</li> <li>Ads Creative Effectiveness</li> <li>Ads Foundational Representations</li> <li>Ads Content Understanding</li> <li>Ads Ranking</li> <li>Feed Relevance</li> <li>Search and Answers Relevance</li> <li>ML Understanding</li> <li>Notifications Relevance</li> </ul> <p><span style="text-decoration: underline;"><strong>Benefits</strong></span></p> <ul> <li>Comprehensive Healthcare Benefits and Income Replacement Programs</li> <li>401k with Employer Match</li> <li>Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support</li> <li>Family Planning Support</li> <li>Gender-Affirming Care</li> <li>Mental Health &amp; Coaching Benefits</li> <li>Flexible Vacation &amp; Paid Volunteer Time Off</li> <li>Generous Paid Parental Leave&nbsp;</li> </ul> <div id="te-floating-button-container"></div><div class="content-conclusion"><p>In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.</p> <p><span style="font-weight: 400;">During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.&nbsp; We will not sell your personal information or disclose it to any third party for their marketing purposes.&nbsp; We will delete any recording of your interview promptly after making a hiring decision.&nbsp; For more information about how we will handle your personal information, including our retention of it, please refer to our <a href="https://redditinc.com/policies/candidate-privacy-policy">Candidate Privacy Policy for Potential Employees and Contractors</a>.</span></p> <p><em><span style="font-weight: 400;">Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.&nbsp; Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.</span></em></p></div>

Senior Machine Learning Engineer

<div class="content-intro"><p><strong>About Tailscale&nbsp;</strong></p> <p>Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.</p></div><h3><span style="font-size: 12pt;"><strong>About the Role</strong></span></h3> <p>We're hiring a Product Manager to own what it's like to build a <strong>Tailscale-native application</strong> — software with Tailscale connectivity and identity built in from the start.</p> <p>You'd own the original front door to that world: <a href="https://tailscale.com/kb/1244/tsnet">TSNet</a>, the Go library that puts a Tailscale node inside an application in a few lines of code; <a href="https://tailscale.com/blog/tailscale-rs-rust-tsnet-library-preview">tailscale-rs</a>, our new Rust-based SDK family (including C++, Python, and Elixir); the tailscale CLI powering scripting, automation, and CI; and the core Tailscale client library.</p> <p>Products already get built this way, inside and outside Tailscale. <a href="https://tailscale.com/docs/aperture">Aperture</a>, our AI connectivity gateway, and <a href="https://tailscale.com/use-cases/pam">Tailscale PAM</a> run on these primitives. So do LM Studio, NVIDIA, and Namespace.co, who embed Tailscale directly into their applications to give their users secure remote access, reach into customer networks safely, and bridge cloud environments without VPN gymnastics. One of those teams went from zero to a working embedded integration in hours. Your job is to make that the normal outcome for thousands of more applications.</p> <p>Today this experience is engineering-led and the developer journey is uneven. The API is powerful, but the on-ramp from "I read a blog post" to "Tailscale is running inside my product" has real friction: auth key handling, onboarding flows designed for humans instead of embedded apps, docs and examples that don't yet tell a coherent story. You'll own that journey end to end and define, concretely, what it means to build a Tailscale-native application including the golden paths, the reference patterns, the APIs, and the developer experience that makes people say "wait, that's all it took?"</p> <p>You'll report to Ross Kukulinski, VP Product, and work closely with the Rust, Golang, and Clients engineering teams, plus the internal product teams and external partners building Tailscale-Native Applications.</p> <h3><span style="font-size: 12pt;"><strong>Key Responsibilities</strong></span></h3> <ul> <li>Own the roadmap for the native apps experience: TSNet, tailscale-rs, and the tailscale CLI</li> <li>Define what "Tailscale-native application" means — the reference architectures, golden paths, and embedding patterns, packaged as docs, examples, and sample apps developers can build from</li> <li>Own the developer experience end to end: the on-ramp from blog post to running embedded node, API ergonomics, error messages, docs that work, examples that compile, and upgrade paths that don't burn early adopters</li> <li>Set the Rust SDK family strategy: which TSNet capabilities to port, which to skip, in what order, and how to position the library to developers.</li> <li>Treat the CLI as a product in its own right: scripting ergonomics, output conventions, automation surfaces, and the experience for platform and SRE teams running tailscale in CI and infrastructure-as-code</li> <li>Run the internal dogfood loop. Aperture and Tailscale PAM are built on these primitives; make those teams your most demanding customers and turn their friction into roadmap.</li> <li>Partner with GTM and Customer Success on embedding deals — AI platforms, developer tools, and infrastructure software shipping Tailscale inside their products — and let what you learn set priorities</li> <li>Engage developers where they live (GitHub issues, Discord, office hours) and build a coherent picture of what embedded developers need</li> </ul> <h3><span style="font-size: 12pt;"><strong>What We Are Looking For</strong></span></h3> <ul> <li>6+ years in product management, or a software engineering background moving into product, with real time spent on a developer-facing product: an SDK, API, CLI, library, or developer tool</li> <li>You've shipped developer-facing features that developers used in production, and lived with the consequences of your design choices — naming, defaults, error behavior, versioning</li> <li>You can read Go and/or Rust and hold a credible technical conversation about API and SDK design&nbsp;</li> <li>You have taste in developer experience: opinions about API ergonomics, docs, error messages, and getting-started flows, with examples to back them up</li> <li>You do customer research the way developer products require it — reading GitHub issues, lurking in Discord, running office hours, and finding the pattern in the noise</li> <li>You turn ambiguous scope into shipped increments, close the loop after launch, and keep teams informed along the way</li> </ul> <h3><span style="font-size: 12pt;"><strong>Nice to Have</strong></span></h3> <ul> <li>Hands-on Go or Rust experience — you've built something real, even as a side project</li> <li>Time at a developer platform company with a strong SDK motion (e.g. Stripe, Twilio, Auth0, Vercel, Supabase, HashiCorp)</li> <li>Open-source community experience: contributor experience, issue triage, balancing commercial priorities with community needs</li> <li>Enough networking, zero-trust, or VPN familiarity to understand what embedding Tailscale does for a developer</li> <li>Experience designing CLIs or scripting surfaces for platform and SRE teams</li> <li>Public technical writing, talks, OSS contributions, or developer-tooling side projects</li> <li>LLMs and coding agents as part of your daily product workflow</li> </ul> <p>As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">CAN Pay Range</div><div class="pay-range"><span>$237,180</span><span class="divider">&mdash;</span><span>$296,140 CAD</span></div></div></div><div class="content-conclusion"><p><em data-stringify-type="italic">Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications.&nbsp;</em><strong data-stringify-type="bold"><em data-stringify-type="italic">We encourage you to help us break that statistic!</em></strong></p> <p><strong>What We Offer</strong></p> <ul> <li><strong>An inclusive, flexible environment where you can be your authentic self.</strong> We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li> <li><strong>A competitive total compensation package.</strong> This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li> <li><strong>Comprehensive group benefits with no waiting period. </strong>Take advantage of coverage for health, vision, dental, and more for you and your family!</li> <li><strong>Remote first company</strong>—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.</li> <li><strong>Employer-funded retirement contributions. </strong>Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.</li> <li><strong>Connect with other Tailscalars IRL. </strong>Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.<strong><br></strong></li> <li><strong>Support for your personal and professional development.</strong> Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.&nbsp;</li> <li><strong>Paid time off and a healthy work-life integration.&nbsp;</strong>Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!&nbsp;</li> <li><strong>A build-your-own home office setup. </strong>You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.&nbsp;</li> <li><strong>Paid parental leave program</strong>. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).</li> </ul> <p><em>Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of

Product Manager, Tailscale-Native Apps

<div class="content-intro"><p><strong>About Tailscale&nbsp;</strong></p> <p>Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.</p></div><h3><span style="font-size: 12pt;">About the Role</span></h3> <p>Tailscale is looking for an experienced Manager, Developer Relations Engineering to lead a team of technical builders who help developers discover, understand, adopt, and build with Tailscale. You will be accountable for turning Tailscale’s technology into compelling developer experiences—from integrations and example applications to demos, tutorials, open-source projects, and technical content—that drive meaningful developer and business outcomes.</p> <p>This is a player-coach engineering leadership role that combines team leadership with hands-on technical execution. You’ll lead Tailscale’s Developer Relations Engineering team while continuing to build yourself: developing integrations, demos, example applications, technical prototypes, workshops, and educational experiences that show developers what is possible with Tailscale. You’ll help the team identify the highest-leverage developer problems to solve and turn successful experiments into repeatable programs.</p> <p>This role partners closely with Product, Engineering, Growth, Content, Sales, Customer Success, and the broader Marketing team. You’ll maintain a clear technical roadmap for the team, surface developer friction and emerging use cases back into the product organization, and build the systems and measurement practices needed to understand which DevRel investments are driving adoption.</p> <p>We’re looking for someone with strong engineering and technical credibility, excellent product judgment, and a track record of turning developer insight into technical experiences and projects that make complex products easier to understand and adopt.</p> <p><span style="font-size: 12pt;">Key Responsibilities</span></p> <ul> <li>Lead Tailscale’s Developer Relations Engineering team and roadmap, translating company, product, and developer priorities into a focused set of technical projects and programs.</li> <li>Manage and develop a high-performing team of Developer Relations Engineers. Set clear expectations, give team members meaningful technical ownership, provide strong coaching and feedback, and help both senior and developing talent increase their impact.</li> <li>Lead the team in building high-quality technical experiences including integrations, example applications, open-source projects, demos, workshops, reference architectures, tutorials, and other developer tooling that helps developers quickly understand what they can build with Tailscale.</li> <li>Identify and personally contribute to high-leverage technical projects. This is a player-coach role: you should be comfortable opening an IDE, building a prototype, reviewing code, debugging an integration, or creating a working demo alongside the team.</li> <li>Serve as a visible technical voice for Tailscale through hands-on work such as videos, presentations, demos, integrations, workshops, and community engagement.&nbsp;</li> <li>Ensure DevRel eng work is technically accurate, engaging, relevant to its intended audience, and aligned with current product positioning</li> <li>Partner closely with Product, Engineering, Growth, Content, Sales, and Customer Success to coordinate launches, educational initiatives, and developer feedback. Influence product strategy by identifying developer workflows and ecosystem opportunities where Tailscale can create differentiated value, and work with Product and Engineering leaders to validate and prioritize those opportunities. Act as the senior DevRel partner for major launches and strategic bets.</li> <li>Define, track, and regularly report on DevRel eng performance, including audience growth, engagement, product activation, integration adoption, and contribution to the self-serve funnel</li> <li>Use qualitative developer insight and performance data to prioritize programs, improve execution, and demonstrate the value of DevRel eng investments</li> </ul> <h3><span style="font-size: 12pt;">What We Are Looking For</span></h3> <ul> <li>6+ years of relevant experience in Developer Relations, developer advocacy, engineering, or a related field</li> <li>2+ years of experience managing, coaching, or leading technical contributors and scaling a DevRel or similar function.&nbsp;</li> <li>Strong software engineering foundation. You should be comfortable writing and reviewing production-quality code, working with APIs and developer tooling, debugging technical problems, and getting hands-on with unfamiliar technologies.</li> <li>Experience building developer-facing technical projects such as integrations, SDK examples, reference applications, open-source tools, demos, workshops, or developer infrastructure—and taking them from idea through launch and iteration.</li> <li>Ability to translate product and company priorities into a focused technical roadmap for a small team, and to make thoughtful trade-offs between experimentation, developer education, integrations, and other projects.</li> <li>Strong program management skills, including planning, prioritization, delegation, and proactive risk communication</li> <li>Strong developer-product instincts and the ability to recognize where developers are getting stuck, what will create an “aha” moment, and whether the right solution is a product change, integration, tool, example, tutorial, or explanation.</li> <li>Strong written and verbal communication skills, including the ability to explain complex technical concepts clearly and engagingly</li> <li>Experience with and joy for collaborating cross-functionally with Product, Engineering, Marketing, Growth, Sales, or Customer Success teams</li> <li>Ability to balance hands-on execution with team leadership and long-term program development</li> <li>Experience working in public codebases and developer ecosystems, including comfort with GitHub workflows, pull requests, issue discussions, technical feedback, and collaborating with external developers.</li> <li>Experience defining and reporting on DevRel eng metrics, program performance, or contribution to product and business outcomes</li> <li>Comfortable operating in an ambiguous, fast-moving environment and creating clarity through direct communication and documented plans</li> <li>Low ego, high horsepower with a “yes, and” mindset to collaboration</li> <li>You have tried and used Tailscale</li> </ul> <h3><span style="font-size: 12pt;">Nice to Have</span></h3> <ul> <li>Experience leading DevRel for a developer-focused infrastructure, networking, security, or open-source product</li> <li>Deep familiarity with Tailscale, WireGuard, networking concepts, identity-based access, or Zero Trust architecture</li> <li>Experience supporting product-led growth or self-serve adoption</li> <li>Experience building technical integrations, example applications, community tools, or open-source projects</li> <li>Established experience speaking at conferences, hosting technical videos, or facilitating developer workshops</li> <li>Experience developing new public-facing technical voices within a team or company</li> <li>Familiarity with measuring developer journeys from content engagement through signup, activation, and paid conversion</li> <li>Experience managing agency partners, contractors, program budgets, or external contributors</li> <li>Experience working in a fast-paced startup or scale-up environment</li> </ul> <p>As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">CAN Pay Range</div><div class="pay-range"><span>$215,740</span><span class="divider">&mdash;</span><span>$269,340 CAD</span></div></div></div><div class="content-conclusion"><p><em data-stringify-type="italic">Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications.&nbsp;</em><strong data-stringify-type="bold"><em data-stringify-type="italic">We encourage you to help us break that statistic!</em></strong></p> <p><strong>What We Offer</strong></p> <ul> <li><strong>An inclusive, flexible environment where you can be your authentic self.</strong> We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li> <li><strong>A competitive total compensation package.</strong> This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li> <li><strong>Comprehensive group benefits with no waiting period. </strong>Take advantage of coverage for health, vision, dental, and more for you and your family!</li> <li><strong>Remote first company</strong>—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depen

Manager, Developer Relations

<div class="content-intro"><p><strong>About Tailscale&nbsp;</strong></p> <p>Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.</p></div><h3><span style="font-size: 12pt;">About the Role</span></h3> <p>We are looking for an Analytics Engineer who thrives in high-complexity environments—someone excited to bring clarity to chaos, untangle complex models, and lay down the foundation for scalable solutions.</p> <p>This is a hands-on, high-impact role for someone who isn’t afraid to address manual processes, viewing them as opportunities to build scalable solutions that drive meaningful impact. You’ll work closely with stakeholders across the company to build reliable, trusted data models that support reporting, analysis, and decision-making.</p> <h3><span style="font-size: 12pt;">Key Responsibilities</span></h3> <ul> <li>Dive into complex systems and manual workflows to develop an understanding of our tools and constraints.</li> <li>Thoughtfully design and maintain clean, scalable, production-grade dbt models (e.g., ARR, revenue recognition).</li> <li>Work across the full data pipeline, from ingestion to transformation to visualization.</li> <li>Take a pragmatic approach to system challenges, balancing quick fixes with thoughtful long-term design.</li> <li>Collaborate with Finance, Engineering, Sales, and other teams across the company to understand data needs and deliver timely, practical solutions.</li> </ul> <h3><span style="font-size: 12pt;">What We Are Looking For</span></h3> <ul> <li>Experience designing and maintaining production-grade data models and pipelines.</li> <li>Deep understanding of modern data modeling principles and best practices.</li> <li>Strong SQL skills and confidence working with complex datasets and schemas.</li> <li>High attention to detail, with high standards for data accuracy and validation.</li> <li>Flexibility and resourcefulness in navigating manual tasks or imperfect systems.</li> <li>Passion for clean code, scalable architecture, and incrementally reducing complexity over time.</li> <li>Ability to manage time, prioritize effectively, and thrive in a fast-moving environment.</li> <li>Clear communication skills with both technical and non-technical collaborators.</li> <li>Willingness to flexibly support other domains (e.g., Product, Marketing, and Engineering) as the team grows.</li> </ul> <h3><span style="font-size: 12pt;">Nice to Have</span></h3> <ul> <li>Experience at a high-growth PLG SaaS company.</li> <li>A track record of transforming manual, ad hoc workflows into scalable data pipelines.</li> <li>Familiarity with billing systems, GAAP accounting, revenue recognition, or audit support.</li> <li>Exposure to Stripe, Salesforce, or Orb in billing and finance contexts.</li> <li>Familiarity with financial cycles and the need for fast iteration during month- and quarter-end.</li> </ul> <h3><span style="font-size: 12pt;">Our Tech Stack</span></h3> <ul> <li>Snowflake, dbt, Hightouch, Fivetran, Looker, Stripe, Salesforce, Orb.</li> </ul> <p>As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">CAN Pay Range</div><div class="pay-range"><span>$203,680</span><span class="divider">&mdash;</span><span>$254,600 CAD</span></div></div></div><div class="content-conclusion"><p><em data-stringify-type="italic">Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications.&nbsp;</em><strong data-stringify-type="bold"><em data-stringify-type="italic">We encourage you to help us break that statistic!</em></strong></p> <p><strong>What We Offer</strong></p> <ul> <li><strong>An inclusive, flexible environment where you can be your authentic self.</strong> We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.</li> <li><strong>A competitive total compensation package.</strong> This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).</li> <li><strong>Comprehensive group benefits with no waiting period. </strong>Take advantage of coverage for health, vision, dental, and more for you and your family!</li> <li><strong>Remote first company</strong>—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.</li> <li><strong>Employer-funded retirement contributions. </strong>Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.</li> <li><strong>Connect with other Tailscalars IRL. </strong>Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.<strong><br></strong></li> <li><strong>Support for your personal and professional development.</strong> Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.&nbsp;</li> <li><strong>Paid time off and a healthy work-life integration.&nbsp;</strong>Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!&nbsp;</li> <li><strong>A build-your-own home office setup. </strong>You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.&nbsp;</li> <li><strong>Paid parental leave program</strong>. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).</li> </ul> <p><em>Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.</em></p> <p><em>Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.</em></p> <p><em>Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit <a href="https://tailscale.com/scam-awareness">https://tailscale.com/scam-awareness</a>.</em></p></div>

Analytics Engineer, Data

<h2><strong>This is Engineering at Lattice</strong></h2> <p>Lattice’s Engineering team is continuously working to better both our product and our craft. We use a modern, cutting-edge tech stack and love experimenting with new technologies. We strive for maintainable, robust, and performant code. We’re highly collaborative and continuously iterative, and work closely with designers and product managers. We prioritize not only great technical architecture but also an amazing product experience.</p> <p>The Infrastructure Platform team focuses on the cloud services, infrastructure, and internal platforms that power Lattice’s products. We build reliable, scalable pathways that make it easier for product engineers to develop, deploy, operate, and troubleshoot their services.&nbsp;</p> <h2><strong>What You Will Do</strong></h2> <p>As a Senior Software Engineer on the Infrastructure Platform team, you will work across a broad technical footprint, including AWS infrastructure, Kubernetes, distributed systems, observability, deployment tooling, and internal developer platforms.</p> <p>You will use your prior experience to understand how systems and services interact, identify gaps or sources of friction, and build platform capabilities that improve reliability and developer productivity.</p> <ul> <li>Design, build, and operate AWS-based cloud infrastructure and platform services.</li> <li>Create reusable internal platform capabilities that improve how engineers build, deploy, and operate services.</li> <li>Work across AWS, Kubernetes, IaC, CI/CD, observability, and distributed systems.</li> <li>Partner with product engineering to identify recurring needs and turn them into scalable platform solutions.</li> <li>Evaluate system interactions, identify risks or inefficiencies, and drive improvements.</li> <li>Improve reliability, performance, availability, and maintainability of production systems.</li> <li>Define and promote platform practices (SLOs, monitoring, incident response, operational readiness).</li> <li>Instrument, debug, and improve services and infrastructure (including TypeScript services).</li> <li>Lead technical initiatives from problem definition through delivery and adoption.</li> <li>Communicate tradeoffs, risks, and progress to engineering stakeholders.</li> <li>Mentor engineers on building reliable, scalable systems.</li> <li>Participate in on-call and incident response.</li> </ul> <h2><strong>What You Will Bring to the Table</strong></h2> <ul> <li>5+ years of software or infrastructure engineering experience.</li> <li>Deep AWS experience in production environments.</li> <li>Experience with cloud infrastructure, distributed systems, and system design.</li> <li>Experience building internal platforms, developer tooling, or shared services.</li> <li>Hands-on Kubernetes and infrastructure-as-code experience (Terraform a plus).</li> <li>Strong programming skills and ability to debug production systems (TypeScript a plus).</li> <li>Experience with CI/CD and automated deployment workflows.</li> <li>Experience with observability (metrics, logs, traces, alerting, SLOs).</li> <li>Ability to reason across complex systems and understand cross-component interactions.</li> <li>Experience leading technical initiatives with multiple stakeholders.</li> <li>Strong communication skills and collaborative mindset.</li> </ul> <p><strong>Location Requirement:</strong><br>This role is open to candidates located in British Columbia or Ontario, Canada. At this time, we are only able to hire employees residing in these provinces.</p> <p>____</p> <p><em data-stringify-type="italic">The estimated annual cash salary for this role is CAD $123,750 - CAD $165,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.</em></p> <p><em data-stringify-type="italic">Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Life, AD&amp;D, and Disability Insurance; Natural Disaster Support Program; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; One time WFH Office Set-Up Stipend; Retirement Plan; Financial Planning; and Learning &amp; Development Budget.</em></p> <p><em data-stringify-type="italic">Note on Pay Transparency:</em><br><em data-stringify-type="italic">Lattice provides an estimate of the compensation for roles that may be hired as required by regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. </em><em data-stringify-type="italic">Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.</em></p> <p><em data-stringify-type="italic">Lattice welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.</em></p> <p><em data-stringify-type="italic">#LI-Remote</em></p><div class="content-conclusion"><h2><strong>About Lattice</strong></h2> <p><span style="font-weight: 400;">Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning 🏅– and Lattice is building the tools to empower those people-centric companies. </span></p> <p><span style="font-weight: 400;">Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line 📈. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Loom, Robinhood, and Gusto.</span><span style="font-weight: 400;">&nbsp;</span></p> <hr> <p><em><span style="font-weight: 400;">Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.</span></em></p> <p><em><span style="font-weight: 400;">By clicking the "Submit Application" button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance with</span></em><a href="https://lattice.com/privacy/job-applicant-privacy-policy"><em><span style="font-weight: 400;"> </span></em><span style="text-decoration: underline;"><em><span style="font-weight: 400;">Lattice's Job Applicant Privacy Policy</span></em></span></a><span style="text-decoration: underline;"><em><span style="font-weight: 400;">.</span></em></span></p></div>

Senior Software Engineer, Infrastructure Platform

<h2><strong>What You Will Do</strong></h2> <p>We are looking for a Lead Product Manager to own the future of the Lattice MCP (Model Context Protocol) server and the integrations that power Lattice AI. This is the connective layer that lets customers use Lattice performance data inside the AI tools they already work in (Claude, ChatGPT, Glean, Microsoft Copilot, and Slack), and that brings third-party productivity data (e.g., Jira, GitHub, Linear, Zoom, Asana) into Lattice. As AI becomes the center of gravity for how companies work, this surface is how Lattice stays connected, interoperable, and indispensable. You’ll join a fully staffed engineering team ready to execute, and together you’ll make ecosystem interoperability a reason customers choose and stay with Lattice.&nbsp;</p> <p>If you enjoy solving complex problems, shaping platform strategy, and working with great internal and external partners, you’ll love the impact you can have here. As a Lead Product Manager for MCP &amp; AI Ecosystem, you will:</p> <ul> <li>Own the MCP and AI ecosystem strategy. Not only decide what features and integrations to pursue, but what MCP and AI mean to Lattice and our customers. Become a thought leader on how AI should shape HR for the better.</li> <li>Ship integrations that create leverage. Deliver new MCP tools, resources, and third-party connectors that expand what admins, managers, and executives can do with Lattice data in the flow of work.</li> <li>Build durable foundations, like authentication, agentic execution frameworks, and evals that make future integrations faster, more scalable, and easier to adopt and maintain.</li> <li>Be a technical thought partner to Engineering. Help shape technical direction on MCP tool design and third party integration infrastructure, translating complex constraints into clear product decisions.</li> <li>Drive go-to-market with partners. Partner with Partnerships, Product Marketing, to launch integrations that deliver measurable customer and ecosystem impact.</li> <li>Own outcomes. Influence and own key results across integration and MCP adoption, reliability, activation, and ecosystem growth.</li> </ul> <h2><strong>What You Will Bring to the Table</strong></h2> <p>We’re looking for a seasoned product manager with the technical depth and strategic instincts to shape Lattice’s next generation of integrations and APIs. You’ll be a great fit if you have a combination of:</p> <ul> <li>7+ years of product management experience, with meaningful ownership of integrations, platform, or ecosystem surfaces (built end-to-end, not just configured).</li> <li>Direct experience building technical integrations in a multi-party ecosystem — for example ad technology / marketing technology, marketplaces, developer platforms, payments, data connectivity, or similar — where partnership strategy shaped what you built.</li> <li>Strong technical fluency: comfortable with third-party integration patterns, data sync and field mapping, webhooks, and auth/OAuth; you can hold a credible architecture conversation with engineers and partner CTOs.</li> <li>A track record of shipping scalable, reliable integrations in partnership with engineering, and of standing up partner or marketplace launches with go-to-market teams.</li> <li>Evidence of turning a platform or ecosystem into a competitive advantage — a reason customers chose your product, not just a checkbox.</li> <li>Clear, confident communication that brings internal teams and external partners into alignment.</li> <li>A bias for action and the ability to create structure in an ambiguous, fast-moving space.&nbsp;</li> </ul> <p>Bonus:</p> <ul> <li>Exposure to AI ecosystems, MCP, AI agents, or LLM tooling (helpful, not required).</li> <li>Experience in multi-product B2B SaaS, or with HR/people-data or other sensitive-data workflows.</li> </ul> <p>If you have strong experience with integrations, APIs, or platform products, even if you don’t meet every preferred qualification, we encourage you to apply. We’re looking for strong product thinkers with deep technical fluency, not perfect resumes.</p> <p><strong>Location Requirement:</strong><br>This role is open to candidates located in British Columbia or Ontario, Canada. At this time, we are only able to hire employees residing in these provinces.</p> <h3><span style="font-size: 14px;">__</span></h3> <p><em><span style="font-weight: 400;">The estimated annual cash salary for this role is CAD $135,000 - $180,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.</span></em></p> <p><em><span style="font-weight: 400;">Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&amp;D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Internet and Phone Stipend; 401(k) retirement plan; Financial Planning; Learning &amp; Development Budget</span></em></p> <p><em><span style="font-weight: 400;">*Note on Pay Transparency:</span></em></p> <p><em><span style="font-weight: 400;">Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.</span></em></p> <p><em><span style="font-weight: 400;">Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.</span></em></p> <p><em><span style="font-weight: 400;">#LI-Remote</span></em></p><div class="content-conclusion"><h2><strong>About Lattice</strong></h2> <p><span style="font-weight: 400;">Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning 🏅– and Lattice is building the tools to empower those people-centric companies. </span></p> <p><span style="font-weight: 400;">Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line 📈. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Loom, Robinhood, and Gusto.</span><span style="font-weight: 400;">&nbsp;</span></p> <hr> <p><em><span style="font-weight: 400;">Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.</span></em></p> <p><em><span style="font-weight: 400;">By clicking the "Submit Application" button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance with</span></em><a href="https://lattice.com/privacy/job-applicant-privacy-policy"><em><span style="font-weight: 400;"> </span></em><span style="text-decoration: underline;"><em><span style="font-weight: 400;">Lattice's Job Applicant Privacy Policy</span></em></span></a><span style="text-decoration: underline;"><em><span style="font-weight: 400;">.</span></em></span></p></div>

Lead Product Manager

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h3>OVERVIEW</h3> <p>The Developer Experience team at Instacart is the force multiplier for our 1000+ engineers. We define and build the platforms, tools, and practices that enable Instacart engineers to ship high-quality software faster — from AI-powered code review to build infrastructure, developer onboarding, and local development environments. Our success is measured in developer velocity: how quickly an engineer can take an idea from concept to production.</p> <p>As a Staff Software Engineer on Developer Experience, you will lead the technical direction for the developer infrastructure that every Instacart engineer relies on. That spans local and remote development environments, CI pipelines and the feedback loop on every commit, pre-production environments that engineers and AI agents can trust, version-control infrastructure, and the AI-powered developer tooling woven through all of it. This is a hands-on technical leadership role. You'll write code, set architectural direction, and partner across the org to move engineering-wide metrics on developer velocity, CI reliability, and the time it takes to get a change safely into production.</p> <h3>About the Job</h3> <ul> <li>Lead the technical direction for Instacart's local and remote development environments, including ephemeral environments, image-based provisioning, health checks, and the developer-facing ergonomics of the inner development loop.</li> <li>Lead the technical direction for our CI pipeline infrastructure and the commit-to-feedback loop, CI reliability, failure diagnostics, flaky-test reduction, and shift-left validation.</li> <li>Own the architecture and evolution of our pre-production environments, including staging stability, service-owner accountability models, and environments that let engineers and AI agents validate changes end-to-end in parallel.</li> <li>Drive the reliability and resilience of our git infrastructure, git operations at monorepo scale, and implement disaster recovery plans.</li> <li>Advance AI-powered developer tooling across the workflow, AI-assisted code review, agentic development workflows, and the platforms that let engineers run many AI sessions in parallel with humans on the loop.</li> <li>Design and drive multi-quarter initiatives that measurably improve developer velocity, CI reliability, pre-production health, and the local development loop.</li> <li>Own the developer experience metrics for the systems you lead: define what "good" looks like, instrument it, and use the data to prioritize investment.</li> <li>Partner with infrastructure, platform, and product engineering teams to roll out platform changes with minimal disruption</li> <li>Set the technical bar for the systems you own on reliability, performance, upgrade cadence, and developer ergonomics.</li> <li>Mentor engineers in the team and the broader engineering org; grow the community of developer infrastructure experts at Instacart.</li> <li>Represent the team in cross-org technical discussions on local development experience, CI/CD, pre-production, and AI-augmented development.</li> </ul> <h3>About You</h3> <ul> <li>A hands-on technical leader who is equally comfortable in a CI pipeline definition, a design doc, a vision document, and a cross-org migration plan.</li> <li>Metrics-driven. You use build times, CI failure rates, pre-production pass rates, feedback-loop latency, and developer feedback to guide where to invest.</li> <li>A multiplier. You make the engineers around you more effective through mentorship, clear technical writing, and pragmatic guidance.</li> <li>Comfortable driving cross-team change. You can build consensus for a migration or a platform shift and see it through to adoption.</li> </ul> <h4>Minimum Qualifications</h4> <ul> <li>10+ years of software development experience.</li> <li>Deep, hands-on experience operating CI/CD systems at scale (e.g., Buildkite, GitHub Actions, Jenkins, CircleCI), including pipeline design, reliability, and performance tuning for large engineering organizations.</li> <li>Experience building or operating local/remote development environments or developer platforms (e.g., ephemeral environments, dev containers, internal PaaS), with a point of view on the inner development loop.</li> <li>Track record of leading cross-team technical initiatives with measurable impact on developer velocity, CI reliability, pre-production stability, or feedback-loop time.</li> <li>Experience with cloud infrastructure (AWS preferred), containerization (Docker), and orchestration (ECS/Kubernetes or equivalent).</li> <li>Experience with large monorepos and the git infrastructure challenges that come with them.</li> <li>Strong technical leadership: driving direction, mentoring engineers, and influencing without direct authority.</li> </ul> <h4>Preferred Qualifications</h4> <ul> <li>Bachelor's or Master's degree in Computer Science, Computer Engineering, or equivalent experience.</li> <li>Experience owning or evolving a developer environment platform used by a large engineering org.</li> <li>Experience stabilizing pre-production / staging environments at scale, including establishing service-owner accountability and SLAs.</li> <li>Experience with AI-powered developer tooling — AI code review, agentic coding workflows, or platforms that run async agentic work for engineers.</li> <li>Experience defining and instrumenting developer productivity metrics (CI failure rate, feedback-loop time, pre-production pass rate, local dev loop).</li> <li>Experience at high-growth companies operating developer infrastructure for large engineering organizations.</li> </ul> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$229,000</span><span class="divider">&mdash;</span><span>$241,000 CAD</span></div></div></div>

Staff Software Engineer, Developer Experience

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>Overview</strong></h2> <p>Instacart’s AI Productivity team builds AI-powered platforms and tools that help our engineers and operators move faster, reduce toil, and deliver higher-quality experiences for customers, shoppers, retailers, and brand partners.</p> <p>As a Senior Software Engineer on this team, you will design, build, and operate production systems that bring large language models and intelligent automation into everyday workflows across Instacart. You’ll partner closely with product, developer platform, ML platform, security, and data teams to ship reliable, secure, and measurable solutions that improve developer velocity and operational efficiency.</p> <p>You’ll join a collaborative group of approximately 10 engineers who value ownership, iteration, and pragmatic problem solving. If you enjoy rolling up your sleeves, navigating ambiguity, and turning cutting-edge AI into real, scalable products, this role is for you. This position is remote-friendly across Canada.</p> <h2><strong>About the Job</strong></h2> <ul> <li>Design, build, and operate AI-powered services and internal applications—such as code and test assistants, knowledge search, and intelligent chat workflows—that improve developer and operator productivity at scale.</li> <li>Implement robust back-end services in languages such as Python, Go, or Java; integrate foundation models via APIs and open-source frameworks; and apply techniques like retrieval-augmented generation and vector search where appropriate.</li> <li>Own projects end-to-end, including requirements, technical design, implementation, testing, deployment, observability, on-call participation, and iterative improvements focused on reliability, latency, and cost efficiency.</li> <li>Partner with Developer Platform, ML Platform, Security, and Legal to ensure safe and compliant AI usage, including data governance, guardrails, content/prompt safety, and privacy-by-design.</li> <li>Define and track success with clear metrics (e.g., adoption, task completion time, DORA/SPACE signals, satisfaction), and run experiments and A/B tests to validate impact and guide iteration.</li> <li>Create and maintain shared tooling, libraries, and documentation that raise the bar for applied AI development across Instacart, and mentor teammates on best practices in this fast-paced, evolving space.</li> </ul> <h2><strong>About You</strong></h2> <h3>Minimum Qualifications</h3> <ul> <li>5+ years of professional software engineering experience building and operating production services.</li> <li>3+ years of hands-on experience in at least one of: Python, Go, or Java.</li> <li>2+ years of experience integrating ML or LLM capabilities into applications (e.g., via OpenAI, Anthropic, or open-source frameworks such as LangChain or LlamaIndex) and shipping them to production.</li> <li>Practical experience with cloud platforms (AWS or GCP), containers (Docker), and orchestration (Kubernetes).</li> <li>Proficiency with SQL and data modeling; experience building or maintaining data pipelines (e.g., Airflow, Dagster, or similar).</li> <li>Experience owning services end-to-end, including CI/CD, automated testing, observability (logging, metrics, tracing), and participation in an on-call rotation.</li> <li>Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.</li> </ul> <h3>Preferred Qualifications</h3> <ul> <li>Experience adapting or fine-tuning foundation models and implementing retrieval-augmented generation with vector databases (e.g., Pinecone, Weaviate, FAISS, or Elasticsearch with vector search).</li> <li>Track record of building internal developer tools or platforms adopted by 100+ engineers.</li> <li>Experience measuring developer productivity (e.g., DORA/SPACE), instrumenting product analytics, and running A/B or multivariate experiments.</li> <li>Knowledge of AI safety, privacy, and compliance practices (e.g., PII redaction, guardrails, model/content moderation, data residency considerations).</li> <li>Experience with event-driven systems and microservices (e.g., Kafka, Pub/Sub) and designing resilient distributed systems.</li> <li>Ability to build lightweight front-ends for internal tools (e.g., React, TypeScript) to accelerate adoption and feedback loops.</li> <li>Demonstrated mentorship and technical leadership within cross-functional teams.</li> </ul> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$168,000</span><span class="divider">&mdash;</span><span>$177,500 CAD</span></div></div></div>

Senior Software Engineer, AI Productivity

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2>Why this role is on the menu</h2> <p>Join our Marketing Strategic Operations team as the Marketing Financial Operations Manager — the connective tissue between Marketing's ambitions and its financial reality. This role owns the full orchestration of Marketing's spend across the total portfolio — from software and production expenses to media — giving leadership a unified, real-time view into how dollars are moving, where risk lives, and where opportunity exists.</p> <p>This isn't a reporting role. It's a judgment role — one that requires you to synthesize inputs from Finance, Accounting, Procurement, and Marketing leads into a single version of the truth, and to hold that standard even when the inputs are messy or late.</p> <p><strong>About the Team</strong></p> <p>Marketing Strategic Operations enables the entire Marketing function by connecting strategy to execution. We own the operating rhythms, investment management infrastructure, and analytical frameworks that allow Marketing leadership to make faster, more confident decisions. This role sits at the center of that work.</p> <p>&nbsp;</p> <h2>What you'll cook up in your first year</h2> <ul> <li>Own the full Marketing spend operating model across the total portfolio — including templates, spend cadences, actuals integration, and leadership reporting.</li> <li>Serve as the primary liaison between Marketing and Finance, Accounting, and Procurement — managing the monthly close process, accrual accuracy, and spend-to-plan reconciliation with rigor and speed.</li> <li>Maintain a unified, real-time view of spend health across all Marketing leads — surfacing risks, flagging execution gaps, and identifying reallocation opportunities before they become leadership problems.</li> <li>Engage directly with budget owners to validate assumptions, pressure-test spend commitments, and ensure line items reflect what teams are actually going to do — not just what they've planned.</li> <li>Build and maintain AI-assisted workflows that reduce manual effort in recurring spend processes — actuals tagging, variance reporting, spend updates — and continuously identify new automation opportunities.</li> <li>Produce decision-ready outputs for Marketing leadership and cross-functional partners — not just accurate data, but synthesized narratives that make tradeoffs clear.</li> <li>Partner with Finance and Procurement to streamline purchasing and approval processes, improve spend governance, and ensure portfolio integrity across all categories.</li> </ul> <p>&nbsp;</p> <h2>The secret ingredients we're looking for</h2> <p><strong>Must-have pantry staples (Minimum Qualifications)</strong></p> <ul> <li>5+ years of experience in FP&amp;A, marketing operations, or a related strategic operations function.</li> <li>Demonstrated experience owning a full spend portfolio end-to-end — not just contributing to one.</li> <li>Strong command of financial modeling, variance analysis, and spend accuracy improvement.</li> <li>Track record of building or automating recurring financial workflows — with specific examples of manual work eliminated.</li> <li>Hands-on experience applying AI tools to financial or operational workflows — not just awareness, but actual implementation.</li> <li>Proven ability to manage relationships with Finance, Accounting, Procurement, and marketing stakeholders — including holding partners accountable for inputs and timelines.</li> <li>Operates proactively — surfaces risks and blockers before being asked, and drives resolution without requiring escalation.</li> <li>High attention to detail with the judgment to know when a number needs a conversation, not just a correction.</li> </ul> <p>&nbsp;</p> <p><strong>Optional garnishes</strong> (Preferred Qualifications)</p> <ul> <li>Specific marketing exposure — familiarity with how marketing spend decisions translate across different spend categories and what drives portfolio-level tradeoffs.</li> <li>Proficiency with AI tools and automation platforms applied to financial workflows, namely leveraging Claude to build key agentic workflows and dashboards..</li> <li>Experience with financial planning systems, including Pigment.</li> <li>Background working in marketing within high-growth technology companies.</li> </ul> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$142,000</span><span class="divider">&mdash;</span><span>$149,750 CAD</span></div></div></div>

Marketing Financial Operations Manager

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;<br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Marketing Financial Manager.</p> <p><strong>About the job</strong></p> <p>This position is needed to drive end-to-end operational budget management, financial forecasting, and strategic decision support across Twilio’s global Marketing organization.</p> <p>You will serve as a trusted finance partner supporting a global Marketing footprint and multi-million dollar program budget. You will independently own forecasting mechanics, lead in-quarter budget pacing and redeployment, modernize financial workflows using automation, and evaluate marketing investment returns to ensure spend drives profitable growth.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Manage Marketing’s total OPEX budget, taking end-to-end ownership of headcount/payroll modeling and detailed PO-level program spend tracking across 10 distinct Marketing functions.</li> <li>Drive strategic financial planning, monthly and quarterly forecasting, and long-term financial modeling across the entire Marketing organization.</li> <li>Lead in-quarter budget pacing with Marketing leadership to maintain spend discipline and reallocate uncommitted funds to high-priority initiatives.</li> <li>Partner closely with Accounting on month-end accruals and close processes, while coordinating with Procurement/Sourcing on PR and PO workflows.</li> <li>Execute ad hoc financial analyses, ROI evaluations, and decision support for strategic marketing programs, vendor renewals, and org changes.</li> <li>Modernize forecasting workflows using FP&amp;A systems, data analytics, and automation tools to streamline processes and shorten cycle times.</li> </ul> <p>&nbsp;</p> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>*Required:</strong></p> <ul> <li>Bachelor's degree in Finance, Business, Economics, or equivalent practical experience.</li> <li>8+ years of progressive corporate finance, FP&amp;A, or strategic finance experience, ideally in a high-growth technology or enterprise SaaS environment.</li> <li>Proven experience managing high-volume OPEX program budgets ($50M+), complex PO tracking, vendor accruals (in accordance with US GAAP), and headcount forecasting across multi-functional teams.</li> <li>Demonstrated ability to work independently with senior leaders (Director and VP level) to drive budget accountability and explain financial concepts concisely.</li> <li>Advanced financial modeling skills (Excel/Google Sheets) and hands-on experience with enterprise FP&amp;A platforms (e.g., Anaplan, Pigment, Adaptive), ERP systems (e.g., Oracle, NetSuite), and HCM/recruiting systems (e.g., Workday, Greenhouse).</li> </ul> <p><strong>Desired:</strong></p> <ul> <li>Direct FP&amp;A experience supporting Marketing or GTM functions, with a proven track record of partnering with Sales and Marketing teams.</li> <li>Experience modernizing financial workflows, automating manual tasks, and leveraging data tools (e.g., SQL, PowerBI, Tableau, or AI-assisted financial tools).</li> <li>Demonstrated ability to translate marketing and sales performance metrics into top-line business growth and return on investment (ROI).</li> </ul> <p>&nbsp;</p> <p><strong>Location</strong></p> <p>This role will be remote and based in Ontario, British Columbia or Alberta, Canada.</p> <p><strong>Travel&nbsp;</strong></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p> <p>&nbsp;</p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.</p> <p>&nbsp;</p> <p>The estimated pay ranges for this role are as follows:</p> <ul> <li>CAD $109,600 - CAD $137,000</li> <li>Target Bonus Percentage 15% (When Applicable)</li> </ul> <p>&nbsp;</p> <p>The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.</p><div class="content-conclusion"><p><strong>Twilio thinks big. Do you?</strong></p> <p>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund">positive change in their communities</a> by supporting their volunteering and donation efforts.</p> <p>So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions">please consider other open positions.</a></p> <p><strong><span style="color: rgb(255, 255, 255);">.</span></strong></p> <p><strong>Stay alert to recruitment fraud</strong></p> <p>We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @<a href="http://twilio.com">twilio.com</a> email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.<br><br><span style="color: rgb(255, 255, 255);">.</span><strong> </strong></p> <p><strong>Twilio is proud to be an equal opportunity employer.</strong> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p></div>

Financial Manager

<h2 class="p1"><span class="s1">Role Description</span></h2> <p>Dropbox is hiring a Customer Evidence Manager to<span class="thread-482953488634939485839339"> own</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">and drive </span>the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who <span class="thread-455189470959161030602393">understands that the value of a customer story</span> is not that it gets published — it is that it<span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8"> protects customer trust, gives buyers credible, accurate proof</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">and </span>moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution <span class=" h-lparen">(writing,</span> video, design) is delivered through agency partners you brief and direct.</p> <p>Enterprise buyers do not decide on brand claims. They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation. In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact.</p> <p><span class="thread-527949965194191466557053 attrcomment attrcommentfirst thread-527949965194191466557053-first"><span class="comment-extra-inner-span">You will own the program </span></span><span class="thread-527949965194191466557053 attrcomment author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8"><span class="comment-extra-inner-span">outcomes and operational rigor</span></span> — setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals — and measuring evidence's impact on pipeline, win rates, and sales-cycle velocity. You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">the full suite of Dropbox products and solutions, including </span>&nbsp;AI capabilities, multi-product platform adoption, and priority vertical workflows. You will get substantial senior Sales and Marketing leadership exposure and a direct, measurable line to revenue during a pivotal shift in how Dropbox goes to market.</p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue.&nbsp;</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">Set the creative and editorial direction and maintain the evidence taxonomy, freshness, and discoverability</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">of the asset library </span>— case studies, ROI studies, video testimonials, peer/G2 reviews, customer voice, and competitive proof<span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">.</span></li> <li>Manage the sales content library <span class=" h-lparen">(Highspot,</span> Deeto, or comparable) — organize assets by deal stage, customer profile, vertical, and product; set and enforce freshness standards; and proactively surface content gaps.</li> <li>Run a recurring Sales–Marketing feedback session to understand seller needs, assess content performance in live deals, and prioritize new evidence.</li> <li>Ensure the right proof reaches the right seller for the right deal stage proactively, and track evidence utilization by account executive and deal stage to close adoption gaps.</li> <li>Partner with Marketing Operations to build campaign attribution and reporting in Salesforce, measuring evidence's influence on pipeline, win rate, and sales-cycle velocity.</li> <li>Provide monthly reporting to Sales and Marketing on evidence performance and pipeline acceleration, and maintain a rolling pipeline of customers at each stage of evidence development.</li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li>8+ years in B2B content marketing, customer marketing, or sales enablement — ideally spanning all three.</li> <li>Demonstrated experience building and operating a customer evidence, case-study, or advocacy program that sellers actively used in live sales cycles <span class=" h-lparen">(not</span> solely a published content library).</li> <li>Strong command of complex B2B sales cycles and the specific evidence needed at each stage, from discovery and evaluation through procurement and legal review.</li> <li>Direct experience partnering with account executives and SDRs to produce commercially effective content and enablement.</li> <li>A creative/editorial background with strong instincts for what makes a compelling customer story and credible social proof — able to set the bar, write briefs, direct and manage agency partners, and edit to a high standard <span class=" h-lparen">(rather</span> than personally produce every asset), while managing multiple stories and stakeholders at once.</li> </ul> <h2>Preferred Qualifications</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">Proficiency with Highspot, Seismic, DocSend, or a comparable sales content platform.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz81zz67zz84z5z87zz75zz79z8">Experience with Salesforce campaign attribution, pipeline reporting, or closely related revenue analytics — able to connect content performance to business outcomes.</span></li> <li>Experience supporting enterprise or managed sales motions in a SaaS environment.</li> <li>Experience developing customer proof for AI products, workflow products, or multi-product platform adoption.</li> <li>Familiarity with G2 or other peer-review programs, and with GEO / customer-voice strategy.</li> <li>Experience partnering with Marketing Operations/Campaign Enablement/ Marketing Data Science on content attribution and sales-content analytics.</li> <li>Experience developing evidence for priority verticals <span class=" h-lparen">(e.g.</span> marketing and creative and Architecture, Engineering and Construction.)</li> </ul> <h2>Durable Skills</h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">AI fluency means using these tools to </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><em>amplify</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"> human judgment, not replace it. We believe people with these skills will thrive as work and technology</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">continue to evolve:</span></p> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><strong>Awareness:</strong></span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">U</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">nderstand </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">yourself</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"> and others</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><strong>Judgment:</strong></span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">E</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">valuat</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">e</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"> information and mak</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">e </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zp

Customer Evidence Manager

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2>An overview of this role</h2> <p>As a Senior Platform Engineer on the Orbit team, you'll help build and scale GitLab Orbit, a high-impact knowledge graph data service that supports agents, analytics, and architecture-level features across GitLab.com, Dedicated, and Self-Managed deployments. You'll join a small, senior, Rust-first team and focus on how backend code behaves within a distributed, cloud-native system, making graph capabilities reliable, observable, secure, and easy for other teams and agents to use.</p> <p>In this role, you'll own meaningful parts of the service end to end. You'll design and implement backend services, data workflows, and interfaces while improving multi-tenant behavior, performance, resilience, and operational readiness. You'll also contribute to the cloud infrastructure and deployment patterns needed to run the service effectively.</p> <p>In your first year, you'll take ownership of improving how GitLab Orbit runs in production, with a focus on operational automation, observability, incident readiness, and distributed-system reliability. You'll also contribute to key areas such as the graph query engine, indexing pipelines, cloud storage integrations, and multi-tenant behavior. Through thoughtful system design, better tooling, clear runbooks, and shared context, you'll help reduce single points of failure and improve how we build, deploy, and operate the service.</p> <h2>What you’ll do</h2> <ul> <li value="1">Design, build, and operate GitLab Orbit backend services, primarily in Rust, within a distributed, cloud-native environment.</li> <li value="2">Improve the deployment, monitoring, and operations of GitLab Orbit across GitLab.com, Dedicated, and Self-Managed deployments using Kubernetes, Helm, Terraform, and cloud services from Amazon Web Services, Google Cloud Platform, or both.</li> <li value="3">Automate recurring operational work and build tools that make deployments, upgrades, recovery, capacity management, and service maintenance safer and more efficient.</li> <li value="4">Strengthen observability across application, data, orchestration, and infrastructure layers by improving metrics, logs, traces, dashboards, alerts, and service-level indicators to track availability, error rates, and incident response time while collaborating with site reliability engineering teams to improve incident response, on-call readiness, runbooks, and troubleshooting workflows.</li> <li value="5">Investigate production issues, address underlying causes, and write backend code that handles concurrency, partial failures, retries, consistency, idempotency, performance, and multi-tenant isolation.</li> <li value="6">Build and improve the graph query engine, software development lifecycle (SDLC) and code indexing pipelines, cloud storage integrations, and application programming interface (API) and Model Context Protocol (MCP) surfaces.</li> <li value="7">Design reliable, scalable, and cost-aware data workflows using systems such as Amazon Simple Storage Service (S3), ClickHouse, NATS, and Siphon.</li> <li value="8">Own changes from technical design through rollout and iteration, documenting constraints and trade-offs while collaborating asynchronously with product, data, infrastructure, security, delivery, artificial intelligence, and SRE teams.</li> </ul> <h2>What you’ll bring</h2> <ul> <li value="1">Experience designing, building, and operating production backend services with strong Rust skills or clear evidence that you can ramp up and contribute in a Rust-first, performance-sensitive codebase.</li> <li value="2">Experience with distributed-system design, including concurrency, failure handling, consistency, messaging, data partitioning, scalability, and multi-tenant isolation.</li> <li value="3">Hands-on knowledge of AWS, GCP, or both, including cloud networking, identity and access management, compute, storage, and object storage such as Amazon Simple Storage Service (S3).</li> <li value="4">Experience deploying and troubleshooting applications on Kubernetes with Helm and contributing to repeatable, reviewable infrastructure changes using Terraform or similar infrastructure as code tools.</li> <li value="5">Experience improving the reliability, observability, maintainability, and on-call readiness of backend services, and diagnosing issues across application, data, orchestration, and infrastructure layers to deliver lasting code and system improvements.</li> <li value="6">Strong system design skills, including making and explaining architectural decisions, documenting constraints, and aligning trade-offs with product and platform needs; ability to work autonomously in ambiguous environments by identifying problems, driving solutions, and taking ownership.</li> <li value="7">Ability to learn and apply new languages, tools, and frameworks as the problem requires, such as Ruby, Go, or TypeScript and Vue in adjacent parts of the stack, along with excellent written communication and asynchronous collaboration skills demonstrated through thoughtful code review, mentoring, incident communication, and context sharing.</li> </ul> <h2>About the team</h2> <p>The Orbit team sits within the Data Engineering organization and builds GitLab Orbit, the service that turns GitLab's SDLC and code data into a unified property graph. We expose it through a high-performance, ClickHouse-backed query engine and MCP tools. We're a small group of senior engineers,&nbsp;working closely with partners across AI, including GitLab Duo Agent Platform, analytics, infrastructure, delivery, and security because our work touches many layers of the platform.</p> <p>We work asynchronously and value strong ownership. We expect each engineer to build a deep understanding of the system and help evolve it over time. As adoption grows, we're focused on scaling the service sustainably and making it reliable and easy to deploy and operate for GitLab.com, Dedicated, and Self-Managed customers.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><em>The base salary range for this role’s listed level is currently for residents of the&nbsp;United States only. This range is intended to reflect the role's base salary rate in locations throughout the US.&nbsp;Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,&nbsp;and geographic location.&nbsp;The base salary range does not include any bonuses, equity, or benefits. See more information on our <a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" data-sheets-formula-bar-text-link="https://bit.ly/GLBeneUS" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">benefits</a><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;"> and </span><a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/stock-options/" data-sheets-formula-bar-text-link="https://bit.ly/GLequity" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p></div><div class="title">United States Salary Range</div><div class="pay-range"><span>$139,200</span><span class="divider">&mdash;</span><span>$235,200 USD</span></div></div></div><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee St

Senior Platform Engineer, GitLab Orbit

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><div class="c-message_actions__container c-message__actions"> <h2><strong>An overview of this role</strong></h2> <p>As a <strong>Principal Product Manager</strong>, you will shape a critical part of GitLab's AI product direction by helping customers run advanced AI capabilities in environments that match their infrastructure, security, and deployment needs. This role is focused on <strong>custom models and self-hosted AI experiences</strong>, where product decisions need to balance model choice, agent-based workflows, platform usability, and operational realities like configuration, infrastructure, and hardware. You will report into product leadership and play a key role in defining strategy, partnering across engineering and design, and helping the team deliver a strong transition and roadmap during an important period of growth for GitLab AI. In your first year, you'll be expected to bring clarity to the product area, guide execution on high-impact work, and help GitLab build a more flexible and effective AI offering for customers who need self-managed options.</p> <h2><strong>What you’ll do</strong></h2> <ul> <li><strong>Lead</strong> product strategy and roadmap definition for custom models and self-hosted AI capabilities within GitLab.</li> <li><strong>Drive</strong> discovery, prioritization, and delivery for features that support model flexibility, self-managed deployments, and AI agent orchestration use cases.</li> <li><strong>Collaborate</strong> closely with engineering, design, and other product leaders to turn complex customer and technical needs into clear product direction.</li> <li><strong>Define</strong> product requirements that account for infrastructure, configuration, deployment, and hardware considerations in self-hosted environments.</li> <li><strong>Partner</strong> with internal stakeholders across GitLab AI initiatives to ensure this product area fits into the broader platform strategy.</li> <li><strong>Guide</strong> tradeoff decisions with a strong focus on customer value, technical feasibility, and long-term platform quality.</li> <li><strong>Support</strong> knowledge transfer and continuity as the team grows and evolves, helping new work move forward with context and clarity.</li> <li><strong>Communicate</strong> plans, decisions, and priorities in a transparent way that helps distributed teams execute asynchronously.</li> </ul> <h2><strong>What you’ll bring</strong></h2> <ul> <li><strong>Experience</strong> owning product strategy for technical platform, infrastructure, or AI-driven products.</li> <li><strong>Knowledge</strong> of AI model ecosystems, including custom model options, open models, or open weight models, and the product decisions involved in supporting them.</li> <li><strong>Familiarity</strong> with self-hosted or self-managed software and the operational needs of customers running software in their own environments.</li> <li><strong>Ability</strong> to work effectively with engineers on topics such as configuration, infrastructure, deployment patterns, and hardware-related constraints.</li> <li><strong>Experience</strong> leading complex product work with multiple stakeholders and making clear decisions in areas with technical ambiguity.</li> <li><strong>Skill</strong> in written and verbal communication, with the ability to explain product direction clearly in a distributed, asynchronous environment.</li> <li><strong>Judgment</strong> to operate at principal scope, with ownership across strategy, execution, and cross-functional alignment.</li> <li><strong>Openness</strong> to bringing transferable experience from adjacent areas such as DevSecOps, developer platforms, infrastructure software, or applied AI products.</li> </ul> <h2><strong>About the team</strong></h2> <p>This team is part of GitLab's AI product effort and is focused on building product experiences that help customers use AI in ways that fit their security, infrastructure, and deployment requirements. The team works on high-impact areas connected to AI agent orchestration, model choice, and self-managed delivery, with close partnership across product, engineering, and design in multiple regions. As a small and evolving team, it operates with a high degree of ownership and asynchronous collaboration, and is currently focused on scaling knowledge, maintaining continuity, and delivering flexible AI capabilities that fit GitLab's broader DevSecOps platform direction.</p> </div> <div><span style="font-size: xx-small;"><span style="color: white;">Remote-Global</span></span></div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><em>The base salary range for this role’s listed level is currently for residents of the&nbsp;United States only. This range is intended to reflect the role's base salary rate in locations throughout the US.&nbsp;Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,&nbsp;and geographic location.&nbsp;The base salary range does not include any bonuses, equity, or benefits. See more information on our <a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" data-sheets-formula-bar-text-link="https://bit.ly/GLBeneUS" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">benefits</a><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;"> and </span><a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/stock-options/" data-sheets-formula-bar-text-link="https://bit.ly/GLequity" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p></div><div class="title">United States Salary Range</div><div class="pay-range"><span>$203,200</span><span class="divider">&mdash;</span><span>$345,600 USD</span></div></div></div><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off&nbsp;</a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a>&nbsp;</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is import

Principal Product Manager, AI Custom Models

<p>As long as there have been buildings, there has been scaffolding. In the caves of Lascaux, sockets in the cave wall were used to build scaffolds, allowing its Paleolithic inhabitants to craft their majestic cave-paintings, which survive to the modern day. From that time onward, every edifice has had its scaffold— from the bamboo poles that held the craftsmen of the Great Wall of China, to the steel trusses that held aloft the ironworkers who raised the Empire State Building.</p> <p>Mercury is growing rapidly. As our product expands, we’re evolving the frontend foundations that support it. We have strong scaffolding in place today, but the expansion, renovation, and exploration that come next will require us to strengthen and refine it. We’re looking for an engineer to help build the battens and transoms that lift frontend work at Mercury. To put it differently, our job is to make our engineers as excited about the frontend as our customers are about our product.</p> <p><strong>As part of this role, you will:</strong></p> <ul> <li>Strengthen the frontend foundations every Mercury engineer builds on. Evolve our React, TypeScript, and Vite infrastructure to support teams in shipping ambitious product work with speed and confidence.</li> <li>Help engineers move efficiently with automation. Use static analysis, local tools, and LLM coding tools to help engineers quickly resolve the schlep so they can focus on what matters.</li> <li>Optimize our testing platform for fast feedback loops and high confidence. From unit tests to visual snapshots, you’ll provide the QA tools product teams need to move both quickly <em>and</em> safely.</li> <li>Make our CI/CD pipelines stable, ergonomic, and fast. Mercury ships fast— dozens of deploys to prod per day, and hundreds more commits on PR branches. You’ll keep the pipeline humming so Mercury’s engineers stay in flow and customers see fixes faster.</li> <li>Make our systems and organization observable. Drive decisions by unifying technical metrics from our tools with sentiment metrics from developer surveys. When that data doesn’t exist yet, you’ll build the observability that lets the team move with confidence.</li> <li>Foster enthusiasm about frontend work at Mercury by making the good path the easy path, and by representing our work in larger venues.</li> </ul> <p><strong>The ideal candidate:</strong></p> <ul> <li>Has 6-8+ years of software development experience, with a strong focus on the frontend and deep experience with React and Typescript.</li> <li>Has experience leading complex engineering projects, such as projects that cut across multiple teams and functions, have multi-stage rollouts, or require research and consensus-building before action.</li> <li>Is a confident communicator, adept at communicating across organization boundaries, and driving discussions to productive ends.</li> <li>Has maintained internal libraries or platform tooling that other engineers depend on.</li> <li>Prioritizes being helpful, taking initiative to make other developers' lives easier.</li> <li>Has a thorough understanding of modern frontend developer tooling and workflows, including build systems, CI/CD, web hosting, and testing.</li> <li>Dives into the gnarly side of the web platform— when it matters, happy to dig into Vite internals, upstream a fix, or bring a broken deploy pipeline back to life.</li> <li>Balances practicality with ideals, pushing the team to reach an ambitious North Star while charting a course there that matches our reality.</li> </ul> <p>If this role interests you, we invite you to explore our public demo at <a href="https://personal-demo.mercury.com/">personal-demo.mercury.com</a>.&nbsp;</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-ME1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$200,700</span><span class="divider">&mdash;</span><span>$250,900 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$189,700</span><span class="divider">&mdash;</span><span>$237,100 CAD</span></div></div></div>

Senior Software Engineer - Frontend Developer Experience

<p>In the 1960s, NASA’s Mission Control transformed spaceflight from isolated acts of engineering into coordinated systems of execution. Every launch depended on hundreds of interconnected decisions across engineering, communications, operations, and risk — all synchronized with precision under intense pressure. Mission Control’s real achievement wasn’t simply reacting to problems; it was building the operational readiness systems that made complex missions possible in the first place.</p> <p>As Mercury continues to scale, we’re looking for an <strong>Operations Readiness Program Manager</strong> to help operationalize and continuously improve the systems that keep Customer Support aligned, prepared, and informed through constant change.</p> <p>This role sits at the center of customer support impacting initiatives — partnering across Support, Product, Risk, Engineering, and Enablement to ensure launches, tooling updates, workflow changes, and operational initiatives are introduced thoughtfully and executed smoothly.</p> <p>You'll drive and continuously improve the operational rhythms that keep teams coordinated, from readiness planning and dependency management to launch communications, enablement coordination, and post-launch analysis. Some initiatives will require deep cross-functional orchestration across many stakeholders; others will rely on strong operational judgment, fast execution, and consistent follow-through.</p> <p>The right person enjoys improving operational systems, bringing clarity to complex initiatives, and helping teams execute change with confidence.</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <h3><strong>What you’ll do:</strong></h3> <ul> <li>Coordinate operational readiness activities across customer support impacting initiatives, ensuring launches, tooling changes, and process updates are implemented smoothly.</li> <li>Partner cross-functionally with Support, Product, Risk, Engineering, and Enablement teams to align on operational requirements early and reduce downstream support friction.</li> <li>Own recurring operational readiness motions and communications for Customer Support, including weekly change updates, launch coordination, and stakeholder alignment across support impacting initiatives.</li> <li>Maintain the centralized roadmap of upcoming customer support impacting initiatives and help stakeholders understand dependencies and readiness needs.</li> <li>Lead readiness planning for new product launches, workflow changes, and tooling updates, ensuring support teams are prepared with the right documentation, processes, training, and internal knowledge resources.</li> <li>Partner with cross-functional stakeholders to ensure readiness deliverables are completed on time and escalate risks when needed.</li> <li>Review customer support impacting change requests, identify operational risks and support implications, and partner with stakeholders to improve launch readiness and post-launch outcomes.</li> <li>Establish timelines, track dependencies, and coordinate implementation requirements with Systems Administrators and technical partners to support successful operational rollouts.</li> <li>Improve operational processes for intake, implementation tracking, and launch coordination as the organization scales.</li> <li>Track launch outcomes, adoption, and support impact to identify opportunities for future improvements.</li> <li>Partner with Learning &amp; Development to create scalable enablement materials that support successful adoption of new tools, workflows, and operational changes.</li> <li>Evaluate the effectiveness of operational readiness initiatives and iterate on processes, tooling, and communication strategies based on stakeholder feedback and business needs.</li> </ul> <h3><strong>What we’re looking for:</strong></h3> <ul> <li>3-5 years of experience in operations readiness, support operations, enablement, program management, or similar operational roles within SaaS, fintech, or technology environments</li> <li>Experience coordinating cross-functional initiatives across multiple teams.</li> <li>Demonstrated judgment in prioritizing competing operational work and making thoughtful tradeoffs in fast-moving environments.</li> <li>Experience improving operational processes and documentation.</li> <li>Exceptional prioritization and organizational skills, with a track record of balancing multiple complex initiatives while maintaining a high quality execution bar</li> <li>Strong written and verbal communication skills, with the ability to distill operational complexity into clear, actionable updates for a wide range of audiences</li> <li>Experience leading operational change initiatives, including launch readiness, process adoption, workflow implementation, or support enablement</li> <li>A high degree of ownership and bias toward action, paired with strong attention to detail and operational quality</li> <li>Comfort operating in ambiguous environments where priorities, systems, and processes continue to evolve over time</li> <li>Strong collaborative instincts and the ability to build trust across teams with different goals, timelines, and working styles</li> </ul> <h3><strong>The ideal candidate may also have:</strong></h3> <ul> <li>Experience coordinating product launches, tooling rollouts, or operational changes that required alignment across multiple teams.</li> <li>A track record of improving operational workflows, documentation, or team processes to reduce friction and increase consistency.</li> <li>Experience partnering with Product, Engineering, Customer Support, Enablement, or Operations teams to successfully implement new initiatives.</li> <li>Strong organizational instincts, with the ability to manage multiple initiatives, identify risks, and keep stakeholders aligned without losing attention to detail.</li> <li>Experience creating or maintaining internal documentation, knowledge resources, communication plans, or enablement materials that support successful change adoption.</li> <li>Familiarity with tools like Zendesk, Linear, Salesforce, or similar operational workflow platforms.</li> <li>Experience using data to evaluate operational performance, measure launch outcomes, or identify process improvements, including proficiency with Google Sheets, SQL, or similar tools.</li> <li>A habit of bringing structure to ambiguity, identifying opportunities to improve existing processes, and helping teams execute change with clarity and confidence.</li> </ul> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-AS1</p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:</div><div class="pay-range"><span>$121,700</span><span class="divider">&mdash;</span><span>$152,100 USD</span></div></div><div class="pay-input"><div class="title">US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: </div><div class="pay-range"><span>$109,500</span><span class="divider">&mdash;</span><span>$136,900 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$115,000</span><span class="divider">&mdash;</span><span>$143,700 CAD</span></div></div></div>

Senior Customer Support Operations Readiness Program Manager

<p>In the early decades of aviation, flying itself was no longer the hardest problem. The harder challenge was coordination. As air travel scaled, what once relied on intuition and informal communication required entirely new operational systems: structured procedures, clear ownership, control mechanisms, and real-time coordination that could maintain safety without slowing movement. Modern air traffic control didn't exist to restrict progress. It existed to make scale possible.</p> <p>At Mercury, we're entering a similar phase of evolution.</p> <p>As we work toward becoming a bank, we're building the operational foundations required to support that transition thoughtfully and responsibly. We're looking for a Senior Customer Support Controls &amp; Governance Program Manager to help design and operationalize the systems, controls, and governance mechanisms that will allow Customer Support to scale into a bank-grade operation without losing the speed, quality, and customer empathy that define Mercury today.</p> <p>Your first mission will be helping Customer Support deliver one of the most important operational transformations in Mercury's history: preparing the organization for bank charter examinations in early 2027. From there, you'll evolve from leading a critical regulatory program to owning the long-term controls and governance program that ensures Customer Support continues to meet banking* expectations as Mercury grows.</p> <p>Once that foundation is in place, you'll own the long-term controls and governance program for Customer Support. You'll build the operating mechanisms that ensure we continue meeting regulatory expectations as our products, partnerships, and support organization evolve. This includes partner bank governance, KPI monitoring, operational readiness for new partner relationships, audit remediation, and continuously strengthening how Customer Support operates at scale.</p> <p>You'll operate at the intersection of Customer Support, Compliance, Risk, Banking, QA, Enablement, Product, and Engineering, turning evolving regulatory expectations into durable operational systems. The strongest candidates for this role enjoy diving into complexity, becoming the deepest expert in their domain, and creating structure where none exists.</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <h3>In this role, you will:</h3> <ul> <li>Lead Customer Support's bank charter remediation program, driving execution across Compliance, Risk, QA, Enablement, Engineering, Banking, and Customer Support to ensure Mercury is prepared for regulatory examinations.</li> <li>Translate regulatory requirements into scalable support workflows, policies, operational controls, documentation, and frontline procedures.</li> <li>Build and operationalize the governance mechanisms that ensure Customer Support continues meeting banking expectations as products, tooling, and operations evolve.</li> <li>Own partner bank governance, including KPI monitoring, operational reporting, service level oversight, and recurring governance reviews.</li> <li>Evaluate new partner bank agreements to ensure Customer Support can successfully operationalize new service requirements, reporting obligations, controls, and support processes before launch.</li> <li>Establish sustainable operating rhythms for evidence collection, documentation, issue tracking, audit readiness, and continuous control monitoring.</li> <li>Identify opportunities where operational controls can be strengthened through systems or tooling, partnering with Engineering and Product teams to implement scalable solutions.</li> <li>Drive cross-functional decisions across teams with competing priorities, bringing clarity, sequencing, and momentum to complex initiatives with significant regulatory impact.</li> <li>Monitor the effectiveness of operational controls, proactively identifying emerging risks, control gaps, and opportunities for continuous improvement following audits, examinations, or partner feedback.</li> </ul> <h3>We’re looking for someone who:</h3> <ul> <li>7+ years of experience in Program Management, Operations, Risk, Compliance, Customer Support Operations, Governance, Operational Excellence, or a related function, including experience operating in a regulated environment.</li> <li>Has led or significantly contributed to regulatory remediation, operational controls, audit readiness, bank charter preparation, or similar governance initiatives.</li> <li>Takes pride in becoming the expert in the spaces they own. You'll develop deep expertise in Customer Support controls and governance, proactively identify emerging risks, and make informed decisions with minimal direction. Rather than coordinating work for others, you'll define how this function operates and continuously improve it over time.</li> <li>Understands how to translate regulatory expectations into practical operating procedures, workflows, tooling requirements, and frontline behaviors.</li> <li>Thrives in ambiguity and enjoys building structure where ownership, processes, or operating models do not yet exist.</li> <li>Exercises strong operational judgment, balancing regulatory rigor with practical customer support realities.</li> <li>Influences senior stakeholders across Compliance, Risk, Banking, Product, Engineering, and Customer Support without relying on formal authority.</li> <li>Partners effectively with technical teams to build scalable operational solutions rather than relying on manual processes.</li> <li>Communicates clearly across executive, operational, and technical audiences, simplifying complexity without losing important nuance.</li> </ul> <h3>The ideal candidate likely has experience:</h3> <ul> <li>Preparing organizations for bank charter readiness, regulatory examinations, or large-scale remediation programs.</li> <li>Building long-term governance programs that continue improving after audits and remediation efforts are complete.</li> <li>Supporting partner bank relationships through operational governance, service level management, KPI reporting, or operational oversight.</li> <li>Working within fast-growing organizations where operational rigor needed to scale alongside the business.</li> <li>Building operating mechanisms and systems rather than simply delivering projects.</li> </ul> <h3>Why this role is compelling:</h3> <ul> <li>This role is foundational.</li> <li>You'll help define how Mercury's Customer Support organization evolves into a bank-grade operation while preserving the speed, quality, and customer experience that make Mercury unique.</li> <li>You won't inherit a mature governance program. You'll build it.</li> <li>Your work will directly influence Mercury's readiness for bank examinations, shape how we partner with banks for years to come, and establish the controls, governance, and operating standards that enable Customer Support to scale responsibly as Mercury continues to grow.</li> <li>For the right person, this is a rare opportunity to build an entirely new operating discipline at one of the most important moments in Mercury's history.</li> </ul> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-AS1</p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:</div><div class="pay-range"><span>$154,200</span><span class="divider">&mdash;</span><span>$192,800 USD</span></div></div><div class="pay-input"><div class="title">US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: </div><div class="pay-range"><span>$138,800</span><span class="divider">&mdash;</span><span>$173,500 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$145,800</span><span class="divider">&mdash;</span><span>$182,200 CAD</span></div></div></div>

Senior Customer Support Controls & Governance Program Manager

<div class="gmail_default" style="font-size: small;"> <div> <p><strong>Why Mozilla?</strong></p> <p><span style="font-weight: 400;">Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.&nbsp;</span></p> <p><span style="font-weight: 400;">The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute </span><strong>open-source</strong><span style="font-weight: 400;"> software that enables people to enjoy the internet on their terms.&nbsp;</span></p> <strong>About this team and role:</strong> <p><span style="font-weight: 400;">As a Senior Software Engineer on the Ecosystem Services Team, you’ll build and own back-end systems and the integrations that keep our services running, help maintain and evolve the cloud infrastructure the application runs on, and play an active role in keeping the service reliable and healthy in production. You'll do this while collaborating closely with frontend engineers, product managers, CloudEng, and UX and design partners to deliver reliable features.</span></p> <p><span style="font-weight: 400;">We are looking for engineers who treat the systems they build as their own: people who are comfortable owning a service end to end, from writing the code to verifying it works as intended in production and monitoring its health.&nbsp;</span></p> <p><span style="font-weight: 400;">We are hiring for multiple Ecosystem Services Team back-end teams - each solving their own unique challenges to make the web better for everyone. More details about all hiring teams will be shared in the interviews.&nbsp;</span></p> <strong>About Ecosystem Services</strong> <p><span style="font-weight: 400;">Ecosystem Services builds and operates the back-end platforms that power Mozilla products and services, with a focus on privacy, security, and delivering critical functionality to Firefox and millions of users worldwide.</span></p> <p><span style="font-weight: 400;">Our portfolio spans a diverse set of platforms and services. Representative examples include Privacy Services, which provides the APIs and infrastructure behind Mozilla VPN, Relay (email and phone aliasing), and Monitor (data breach detection and remediation); AutoPush, Mozilla's Web Push platform for securely delivering notifications and real-time updates to Firefox clients; and Remote Settings, Mozilla's platform for delivering configuration updates to Firefox outside the regular release cycle. Together with many other backend platforms across the organization, these services help deliver secure, reliable experiences to Mozilla users every day.</span></p> <p><span style="font-weight: 400;">Our teams own services end-to-end from designing and building distributed systems, to operating them in production, improving reliability, and evolving the cloud infrastructure they run on. We work closely with product, frontend engineering, Cloud Engineering, UX, and design partners to build resilient systems that make the web better for everyone.</span></p> <p><span style="font-weight: 400;">We're hiring backend engineers across multiple Ecosystem Services teams, each tackling different technical challenges while sharing a culture of ownership, collaboration, and operational excellence. More details about the specific teams and domains will be shared during the interview process.</span></p> <p><strong>What you’ll do:&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead backend development, building and maintaining server-side logic</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Take real ownership of the services you work on: deploy them, operate them, and keep them healthy in production rather than handing them off</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with our CloudEng Team to maintain and improve production environments, including monitoring and alerting with tools such as OpenTelemetry, Sentry, Prometheus, and Grafana</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in an on-call / off-hours support rotation, triaging and resolving production issues, partnering with CloudEng and support teams to investigate incidents, address bug reports, and keep the application running reliably</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Periodically rotate into a support role, handling releases, dependency updates, and incoming work requests from customer support and other stakeholders</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Thoughtfully apply AI-assisted development tools to move faster and raise quality, while maintaining good judgment about where they fit and where they don't</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with and support stakeholders (e.g. front-end, platform), ensuring backend systems, APIs, and data contracts meet their needs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with frontend and cross-functional teams to align on project goals, contribute to API design, and ensure backend systems, APIs, and data contracts meet their needs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in code reviews to maintain high standards of code quality and system reliability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in security and privacy reviews, ensuring all data protection measures meet compliance standards</span></li> </ul> <p><strong>What you’ll bring:&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">4+ years of experience in software development with a strong focus on backend technologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong professional experience with Python , TypeScript/Node.js, or Rust building back-end services and confidence leading back-end engineering projects.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficiency with PostgreSQL and SQL query optimization, including relational schema design and migrations with a query builder such as Knex</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hands-on DevOps experience on Google Cloud Platform (GCP), with Docker-based build and deploy pipelines. You are comfortable deploying, operating, and troubleshooting services in the cloud rather than handing that responsibility to someone else</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hands-on experience with observability and monitoring tooling such as Sentry and Grafana</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A pragmatic commitment to shipping quality work. You care about the quality and reliability of what you ship, you make sensible trade-offs under real constraints, and you consistently move work to and into production.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong engineering judgment. You can navigate ambiguity, weigh trade-offs, and make sound decisions with incomplete information, and you know when to ask for input</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A genuine ownership mindset. You are excited to own a service end to end and have a track record of operating what you build in production, including experience with on-call or off-hours production support</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience mentoring junior engineers and driving technical excellence in code quality, testing, and process improvements</span></li> </ul> <p><strong>Bonus Points for experience with:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Performance / load testing&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with IaC tools such as Terraform and Kubernetes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Open-source contributions or personal engineering projects</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Django</span><strong> </strong><span style="font-weight: 400;">experience</span></li> </ul> <p><strong>What you’ll get:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous performance-based bonus plans to all eligible employees - we share in our success as one team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Rich medical, dental, and vision coverage</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterly all-company wellness days where everyone takes a pause together</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Country specific holidays plus a day off for your birthday</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">One-time home office stipend</span></li> <li style="font-weight: 400;"><span style="font-wei

Senior Backend Engineer, Ecosystems

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>Overview</strong></h2> <p>Instacart Ads is one of the fastest-growing and most strategically important parts of the Instacart business. Our Ads organization brings together product, engineering, data science, design, sales, and strategy to build a world-class advertising ecosystem — one that serves brands, retailers, and agencies looking to reach millions of shoppers at the point of purchase.</p> <p>The Advertiser &amp; Partner Experience (APEX) team sits at the heart of this ecosystem. We own the flows and tools that advertisers use to create, manage, optimize, and understand the value they derive from campaigns and promotions across Instacart Ads. Our scope spans Ads Manager and its APIs, advertiser-facing reporting and insights, retailer advertising products, and Carrot Ads — a growing suite of tools that enables retailers to monetize their own e-commerce sites using Instacart's ad tech, brand partnerships, and expertise.</p> <p>We're looking for a Senior Product Manager to own a critical portion of the Advertiser Experience — specifically, the tools and platform capabilities that help advertisers understand the value they're getting from Instacart Ads, trust those results, and act on them. This PM will also own the core platform infrastructure that underpins all aspects of campaign creation, management, and reporting, including API, product library, user management, change history, billing, and notifications.</p> <p>This role is an opportunity to own a high-impact, highly visible product surface that directly shapes how advertisers engage with and derive value from one of the industry's most exciting retail media platforms. Over time, as you demonstrate mastery of your scope, you'll have the opportunity to take on increasing strategic ownership and step into a senior PM lead role for the Advertiser Experience team as a whole.</p> <h2><strong>About the Job</strong></h2> <ul> <li>Own the problem space of advertiser value measurement — defining how advertisers understand, trust, and act on the results they're seeing from Instacart Ads campaigns, and building the reporting and insights experiences that make that possible.</li> <li>Own and evolve core platform capabilities that support all stages of the advertiser journey, including API infrastructure, product library, user management, change history, billing, and notifications — ensuring these foundations are reliable, scalable, and built to support a sophisticated advertiser base.</li> <li>Serve as a primary product point of contact in external conversations with advertisers and agency partners — sharing roadmap direction, gathering strategic feedback, and helping to nurture relationships that inform product decisions and drive trust in the platform.</li> <li>Work cross-functionally across a 100+-person Ads R&amp;D team — collaborating with engineers, data scientists, designers, and researchers — as well as with sales, strategy, and commercial enablement teams to drive alignment and deliver impact across a complex, fast-moving organization.</li> <li>Grow into a senior PM lead for the Advertiser Experience team over time, including providing strategic guidance and serving as a thought partner to a more junior PM on the team, as you demonstrate command of your scope and expand your ownership footprint.</li> </ul> <h2><strong>About You</strong></h2> <p>Minimum Qualifications</p> <ul> <li>5+ years of product management experience, with a track record of independently owning complex, cross-functional product areas.</li> <li>Experience building or owning B2B platform products, including enterprise UX flows and underlying platform infrastructure.</li> <li>Strong technical acumen — comfortable engaging deeply with engineering teams on system design, APIs, and platform architecture.</li> <li>Experience managing external partner or customer relationships as part of a product role, not just internal stakeholders.</li> <li>Strong written and verbal communication skills, with the ability to synthesize complex technical and business context for both engineering teams and executive audiences.</li> </ul> <p>Preferred Qualifications</p> <ul> <li>Experience in ad tech, retail media, or marketplace advertising, particularly on the demand or advertiser side — for example, owning advertiser-facing campaign management or reporting flows.</li> <li>Familiarity with programmatic advertising concepts, including auction mechanics, ad serving, attribution, billing and revenue share, and reporting infrastructure.</li> <li>Prior experience at a company where the platform you owned enabled third-party businesses to operate — such as a white-label ad platform, a marketplace API, or an embedded commerce product.</li> <li>Experience driving strategic expansion into new business verticals or partner segments.</li> <li>Demonstrated ability to ship in ambiguous, high-stakes environments where product scope, technical constraints, and business requirements are evolving simultaneously.</li> </ul> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy <a href="https://instacart.careers/flex-first/">here</a>. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.</p> <p>Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings <a href="https://instacart.careers/taste-of-instacart/">here</a>.</p> <p>For Canadian based candidates, the base pay ranges for a successful candidate are listed below.</p></div><div class="title">CAN</div><div class="pay-range"><span>$165,000</span><span class="divider">&mdash;</span><span>$174,000 CAD</span></div></div></div>

Senior Product Manager, Advertiser Experience

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;<br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Senior Engineering Manager, Voice Media.&nbsp;</p> <p><strong>About the job</strong></p> <p>We are actively recruiting for this role to fill an existing vacancy. We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Lead a team of senior engineers developing Twilio's next-generation media processing stack&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Drive technical architecture decisions for low-latency, high-throughput media systems&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Collaborate with product, platform teams, and other engineering teams to define technical roadmaps</li> <li>Establish engineering excellence through code quality standards, testing practices, and operational reliability</li> <li>Mentor engineers and provide technical guidance on complex media processing challenges&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Balance technical debt reduction with feature development while maintaining service reliability&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Build and evolve systems handling real-time media processing at scale&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Own service performance metrics, reliability targets, and continuous improvement initiatives&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Partner with engineering leaders to align media platform capabilities with broader Voice strategy&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Make key technology stack decisions that impact Twilio's media processing capabilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>Required:</strong></p> <ul> <li>5+ years of engineering management experience leading teams building distributed systems&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Understanding of Voice/VoIP infrastructure and media handling challenges &nbsp;&nbsp;</li> <li>Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs&nbsp;</li> <li>Deep understanding of systems design, microservice architecture, and cloud infrastructure&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Experience managing complex technical tradeoffs between reliability, scalability, and feature development&nbsp;</li> <li>Track record of successfully delivering critical infrastructure projects with significant technical complexity</li> <li>Experience in improving developer velocity using AI tools</li> <li>Strong knowledge of performance optimization, reliability engineering, and operational excellence</li> <li>Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences</li> <li>Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields&nbsp;&nbsp;&nbsp;</li> </ul> <p><strong>Desired:</strong></p> <ul> <li>Experience with SIP, RTP/RTCP or other communications protocols&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Familiarity with media codecs, transcoding, packet loss concealment, and audio processing&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Background in building low-latency, globally distributed systems&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer</li> <li>Experience in building Voice AI products&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbs

Senior Engineering Manager V&V Media

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;<br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Senior Engineering Manager, Voice Media.&nbsp;</p> <p><strong>About the job</strong></p> <p>We are actively recruiting for this role to fill an existing vacancy. We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Lead a team of senior engineers developing Twilio's next-generation media processing stack&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Drive technical architecture decisions for low-latency, high-throughput media systems&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Collaborate with product, platform teams, and other engineering teams to define technical roadmaps</li> <li>Establish engineering excellence through code quality standards, testing practices, and operational reliability</li> <li>Mentor engineers and provide technical guidance on complex media processing challenges&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Balance technical debt reduction with feature development while maintaining service reliability&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Build and evolve systems handling real-time media processing at scale&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Own service performance metrics, reliability targets, and continuous improvement initiatives&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Partner with engineering leaders to align media platform capabilities with broader Voice strategy&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Make key technology stack decisions that impact Twilio's media processing capabilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>Required:</strong></p> <ul> <li>5+ years of engineering management experience leading teams building distributed systems&nbsp;&nbsp;&nbsp;</li> <li>Understanding of Voice/VoIP infrastructure and media handling challenges &nbsp; &nbsp;</li> <li>Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs&nbsp;</li> <li>Deep understanding of systems design, microservice architecture, and cloud infrastructure&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Experience managing complex technical tradeoffs between reliability, scalability, and feature development&nbsp;</li> <li>Track record of successfully delivering critical infrastructure projects with significant technical complexity</li> <li>Experience in improving developer velocity using AI tools</li> <li>Strong knowledge of performance optimization, reliability engineering, and operational excellence</li> <li>Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences</li> <li>Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields&nbsp;&nbsp;&nbsp;</li> </ul> <p><strong>Desired:</strong></p> <ul> <li>Experience with SIP, RTP/RTCP or other communications protocols&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Familiarity with media codecs, transcoding, packet loss concealment, and audio processing&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Background in building low-latency, globally distributed systems&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer</li> <li>Experience in building Voice AI products&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &n

<div class="content-intro"><p>Ready to do the most impactful work of your career? At&nbsp;<a href="https://www.coinbase.com/?utm_campaign=mt_o_m_w_m_m__coi_0_jd-onchain&amp;utm_source=coinbase">Coinbase</a>, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”&nbsp;<a href="https://www.coinbase.com/careers">learn more about working at Coinbase</a>.</p></div><p>As a Senior Software Engineer, Core Reliability on the Infra Reliability team within<a href="https://www.coinbase.com/careers/product-groups"> <strong>Platform</strong></a>, you'll help Coinbase scale 50x by improving reliability, security, and deployment safety across our production environment. This team owns the systems that secure service configurations and secrets, reduce customer-facing incidents, and strengthen deployment infrastructure supporting thousands of services and hundreds of daily releases. You'll lead high-impact reliability projects that make our entire service environment more resilient and safer for customers.</p> <p><strong>What you'll do:</strong></p> <ul> <li>Own the design and delivery of reliability projects and features that improve resiliency across Coinbase's service environment in partnership with other engineering teams.</li> <li>Partner with critical T0/T1 services to understand architecture, improve scalability, and reduce operational toil.</li> <li>Build and enhance systems that securely manage service configurations and secrets at scale.</li> <li>Improve canary-based release systems and expand deployment capabilities to support thousands of services and hundreds of daily deployments with fewer incidents.</li> <li>Drive reliability best practices and strengthen reliability culture across engineering teams at Coinbase.</li> </ul> <p><strong>Required Skills and Experience:</strong></p> <ul> <li>5+ years of software engineering experience designing, building, and maintaining production services in service-oriented architectures, including experience with Ruby, Go, Terraform, and cloud platforms (AWS, GCP or Azure).</li> <li>Demonstrated ability to design and operate reliable, high-throughput, low-latency distributed systems at scale, with a track record of writing well-tested, production-quality code.</li> <li>Proven experience with observability and monitoring tools (e.g., Kibana, Datadog) to debug complex production issues, tune system performance, and reduce incident frequency.</li> <li>Experience writing and verbally communicating architecture decisions to cross-functional engineering stakeholders.</li> <li>Ability to participate in on-call rotations and respond to issues outside normal business hours.</li> <li>Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Pay Transparency Notice:</strong> The target annual <strong>base</strong> salary for this position can range as detailed below. Total compensation may<strong> </strong>also include equity and bonus eligibility and benefits (including medical, dental, and vision).</p></div><div class="title">Annual base salary range (excluding equity and bonus):</div><div class="pay-range"><span>$191,100</span><span class="divider">&mdash;</span><span>$191,100 CAD</span></div></div></div><div class="content-conclusion"><ul> <li style="font-style: italic; font-size: 8pt;"><strong><em>Application Limit: </em></strong>Candidates may submit a maximum of 3 applications within a 6-month period.</li> <li style="font-style: italic; font-size: 8pt;"><span style="font-size: 8pt;"><em><strong>Equal Opportunity Employer: </strong>Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.</em></span></li> <li style="font-style: italic; font-size: 8pt;"><span style="font-size: 8pt;"><em><strong>US Applicants: </strong>View<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf"> Employee Rights</a>,<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf"> Know Your Rights</a>, and<a href="https://static-assets.coinbase.com/e-verify.pdf"> E-Verify</a> Notice of Participation.</em></span></li> <li style="font-style: italic; font-size: 8pt;"><span style="font-size: 8pt;"><em><strong>Accommodations: </strong>If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.&nbsp;Need screen reading technology?<a href="https://chromewebstore.google.com/detail/screen-reader/kgejglhpjiefppelpmljglcjbhoiplfn"> Click here</a> to download a free compatible screen reader and view the<a href="http://www.chromevox.com/tutorial/"><strong> </strong>tutorial</a>.</em></span></li> <li style="font-style: italic; font-size: 8pt;"><span style="font-size: 8pt;"><em><strong>Data Privacy &amp; Arbitration: </strong>By submitting your application, you agree to our<a href="https://www.coinbase.com/legal/applicant_privacy_notice"> Candidate Privacy Notice</a>. US applicants: By submitting your application, you agree to<a href="https://www.coinbase.com/legal/application-arbitration-agreement"> Arbitration of Disputes</a>.<br></em></span></li> </ul> <div id="fortidlp-input-element-parent"></div></div>

Senior Software Engineer, Core Reliability

<h2 class="p1"><span class="s1">Role Description</span></h2> <p class="isSelectedEnd">Reporting to the Head of Strategic Workforce Planning, this role is responsible for building and operating the systems, operating rhythms, and governance that enable the Workforce Planning team to deliver strategic work consistently and at scale.</p> <p class="isSelectedEnd">As the owner of the Workforce Planning operating system, this person will drive the team's core planning and execution cadence, including planning cycles, governance forums, SteerCo meetings, executive reporting, quarterly organizational health reviews, and recurring team operating rhythms. They will also oversee the integrated portfolio plan across Workforce Planning workstreams, ensuring clear priorities, ownership, milestones, dependencies, and risk management to keep initiatives moving forward in a coordinated way.</p> <p class="isSelectedEnd">In addition, this role will lead the enablement and adoption of Workforce Planning tools, outputs, and policies by managing how approved content is packaged, scheduled, distributed, and communicated to the appropriate audiences. Success requires strong program management, operational excellence, and the ability to bring structure to complex, evolving work while partnering effectively across Talent Acquisition, HR Business Partners, People Analytics, People Technology, Finance, and other cross-functional stakeholders.</p> <p>This is an individual contributor role with broad responsibility for planning operations, program delivery, enablement, and cross-functional coordination, allowing Workforce Planning Business Partners to focus on strategic advisory work while ensuring the team's operating model runs effectively.</p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Own the Workforce Planning operating calendar, including planning cycles, governance forums, SteerCo meetings, executive reporting, and quarterly org health reviews.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Support delivery across all workstreams by tracking plans, milestones, dependencies, risks, and actions.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Own the Enablement &amp; Adoption operating model and its delivery infrastructure</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz66zfuijz87zz85zz89zz88z1z72zkwqrqz86zz80zuwz87zz85zxvz86zz122zz78zz122zl">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Challenge unclear scope, dates, ownership, and dependencies; escalate material risks with recommended options.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Package, schedule, route, and distribute approved Workforce Planning insights and materials.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Manage Talent Acquisition as a scaled distribution channel for Workforce Planning content.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Build and maintain templates, playbooks, standards, self-service resources, and enablement materials.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Coordinate training and education sessions and track adoption of tools, outputs, and processes.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Prepare recurring executive materials using content provided by the relevant workstream owners.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Coordinate with People Analytics and People Technology on tooling, reporting, and delivery infrastructure.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Maintain clear documentation of decisions, ownership, processes, and ways of working.</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">8 or more years of experience in program management, business operations, planning operations, or strategy and operations.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Strong project management skills, with the ability to manage multiple connected workstreams.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Ability to create clear plans, timelines, ownership, and operating rhythms.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Strong written and verbal communication skills, including experience preparing materials for senior leaders.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Ability to identify and manage risks, dependencies, and blockers.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Strong attention to detail and consistent follow-through.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Ability to work independently and effectively across teams in an evolving environment.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Comfort using data and feedback to track delivery and adoption.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Demonstrated ability to use automation and AI-enabled tools to simplify operational workflows, documentation, reporting, and knowledge management.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Demonstrated ability to conceptualize employee experience as a product, with proven success applying product management principles</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr h-lparen">(roadmapping,</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr"> user journeys, feature prioritization) to HR initiatives</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Proficiency in leveraging design thinking methodologies to deeply understand employee needs, rapidly prototype experience solutions, and implement data-driven iteration cycles that measurably enhance engagement and retention</span></li> </ul> <h2>Preferred Qualifications</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Exposure to workforce planning, talent planning, or finance planning.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Experience working with cross-functional teams such as Talent Acquisition, HR Business Partners, People Analytics, People Technology, and Finance.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwz73zz75zz66z16z75zlz79zwyz79zvz71zafz90zz67z6z71zuz82zxz87zz66zz87zz65zkz71zwr">Experience supporting planning cycles, governance forums, or the rollout of new tools and processes.</span></li> </ul> <h2>Durable Skills</h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">AI fluency means using these tools to </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><em>amplify</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"> human judgment, not replace it. We believe people with these skills will thrive as work and technology</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">continue to evolve:</span></p> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><

Program Manager, Workforce Planning

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h4><strong>An overview of this role</strong></h4> <p><span style="font-weight: 400;">Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue.&nbsp;</span></p> <p><span style="font-weight: 400;">That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers.</span></p> <p><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"> Some examples of our projects:&nbsp;</span></p> <ul> <li><a href="https://gitlab.com/gitlab-com/support/toolbox/gitlab-detective">A tool to automatically check a GitLab Omnibus install for known issues</a></li> <li>A<a href="https://gitlab.com/gitlab-com/support/toolbox/gitlabsos"> solution to capture the state of a customer’s server</a> for easier troubleshooting</li> <li><a href="https://gitlab.com/gitlab-com/support/toolbox/sosparser">A tool which turns log files into interactive tables to easily sort and filter columns</a></li> <li>A functionality to<a href="https://docs.gitlab.com/ee/ci/chatops/"> ChatOps</a> to make it easier to identify user accounts on GitLab.com</li> </ul> <p><strong>What you’ll do</strong><span style="font-weight: 400;">&nbsp;&nbsp;</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with our </span><a href="https://about.gitlab.com/handbook/product/"><span style="font-weight: 400;">Product</span></a><span style="font-weight: 400;">, </span><a href="https://about.gitlab.com/handbook/engineering/development/"><span style="font-weight: 400;">Development</span></a><span style="font-weight: 400;">, </span><a href="https://about.gitlab.com/handbook/engineering/infrastructure/"><span style="font-weight: 400;">Infrastructure</span></a><span style="font-weight: 400;">, </span><a href="https://about.gitlab.com/handbook/customer-success/"><span style="font-weight: 400;">Customer Success</span></a><span style="font-weight: 400;"> and </span><a href="https://about.gitlab.com/handbook/sales/"><span style="font-weight: 400;">Sales</span></a><span style="font-weight: 400;"> Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and update documentation based on customer interactions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with Support team members (through </span><a href="https://gitlab.com/gitlab-com/support/support-pairing/?_gl=1%2a1vj7usl%2a_ga%2aMTYyOTI0OTAxNC4xNjc4NzIwMDg0%2a_ga_ENFH3X7M5Y%2aMTY4NDgzNDU0OC4xMTAuMS4xNjg0ODM2NDM3LjAuMC4w"><span style="font-weight: 400;">Pairing Sessions</span></a><span style="font-weight: 400;">) and other GitLab team members (for example: as a </span><a href="https://about.gitlab.com/handbook/support/#support-stable-counterpart"><span style="font-weight: 400;">Support Stable Counterpart</span></a><span style="font-weight: 400;">)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews.</span></li> </ul> <p>&nbsp;</p> <p><strong>What you’ll bring&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in, and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Git and CI/CD</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Expertise in writing support content&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to communicate complex technical topics to customers and coworkers of varying technical skill level</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand a range of different GitLab implementations, and how service interruptions impact the customer.</span></li> </ul> <p>&nbsp;</p> <p><strong>About the team</strong></p> <p><span style="font-weight: 400;">The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineers </span><a href="https://about.gitlab.com/handbook/support/workflows/how-to-get-help.html"><span style="font-weight: 400;">solve complex problems together</span></a><span style="font-weight: 400;"> and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. Team members are given the ability to structure their shift the way it best suits their private life while maintaining our ability to address customer issues.&nbsp;</span></p> <p><span style="font-weight: 400;">Thanks to our </span><a href="https://about.gitlab.com/company/culture/all-remote/values/#transparency"><span style="font-weight: 400;">Transparency</span></a><span style="font-weight: 400;"> value, you can see what we are working on in our </span><a href="https://about.gitlab.com/handbook/support/"><span style="font-weight: 400;">Support Team</span></a><span style="font-weight: 400;"> page. Additionally, you can see our company </span><a href="https://about.gitlab.com/direction/"><span style="font-weight: 400;">roadmap</span></a><span style="font-weight: 400;"> and </span><a href="https://www.youtube.com/@Gitlab"><span style="font-weight: 400;">listen</span></a><span style="font-weight: 400;"> to some of our meetings.&nbsp;</span></p> <p>&nbsp;</p> <h4><strong>How GitLab will support you</strong></h4> <ul> <li style="font-weight: 400;"><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/"><span style="font-weight: 400;">Benefits to support your health, finances, and well-being</span></a></li> <li style="font-weight: 400;"><a href="https://about.gitlab.com/company/culture/all-remote/guide/"><span style="font-weight: 400;">All remote</span></a><span style="font-weight: 400;">, </span><a href="https://about.gitlab.com/company/culture/all-remote/asynchronous/"><span style="font-weight: 400;">asynchronous</span></a><span style="font-weight: 400;"> work environment</span></li> <li style="font-weight: 400;"><a hre

Support Engineer (AMER)

Are you a talented Senior Developer looking for a remote job that lets you show your skills and get decent compensation? Look no further than Lemon.io — the marketplace that connects you with hand-picked startups in the US and Europe. What we offer: The rate depends on your seniority level, skills and experience. We've already paid out over $11M to our engineers. No more hunting for clients or negotiating rates — let us handle the business side of things so you can focus on what you do best. We'll manually find the best project for you according to your skills and preferences. Choose a schedule that works best for you. It’s possible to communicate async or minimally overlap within team working hours. We respect your seniority so you can expect no micromanagement or screen trackers. Communicate directly with the clients. Most of them have technical backgrounds. Sounds good, yeah? We will support you from the time you submit the application throughout all cooperation stages. Most of our projects involve working in a fast-paced startup environment. We hope you like it as much as we do. Through our community, we will connect you with the best developers from more than 75 countries. We have several open positions for Full-Stack React.js Developers - please see the details below. We also have some backend positions; the full list is included below as well. Requirements for the Senior Node & React Position: 5+ years of software development experience Commercial experience: React.js: 3+ years, Node.js: 5+ years, and Next.js: 2+ years OR React.js: 5+ years, Node.js: 3+ years, and Next.js: 2+ years Expertise in AWS, TypeScript and AI-assisted coding is a must. Other requirements: Strong technical skills: as a Senior Developer, you are expected to be able to create projects from scratch and have a deep understanding of application architecture. Clear and effective communication in English — advanced ability to discuss business tasks, justify decisions, and communicate issues. 

Senior React Full-stack Developer

<p>In 1954, architect Eero Saarinen designed a radically modern bank branch for Irwin Union in Columbus, Indiana. With glass walls, no private offices, and a floor plan that invited openness, it embodied a new kind of transparency in finance. The building was surrounded by trees, furnished by Herman Miller, and featured rustic brick flooring. Today, that space is a conference center, and that spirit of design-forward thinking in banking* feels all but extinct.<br><br>Mercury believes that level of care and craft in design has been lost in modern finance, and we’re building products that bring it back. Cards and credit are built on complicated systems and inherited conventions, but our customers shouldn’t have to experience that complexity. We believe thoughtful design can turn something traditionally transactional into an experience that feels simple, intuitive, and distinctly Mercury.<br><br>We’re looking for a Senior Product Designer to join our Cards &amp; Credit team. You’ll tackle complex product problems, question inherited assumptions, and shape experiences that help startups spend less time banking and more time building.<br><br>In this role, you’ll:</p> <ul> <li>Own meaningful Cards &amp; Credit product problems from initial framing through shipped experience, partnering closely with Product and Engineering to understand the problem and shape what we should build.</li> <li>Turn complicated systems, requirements, and edge cases into experiences that feel remarkably simple and intuitive.</li> <li>Work across the entire design stack, from framing problems and exploring concepts to workflows, detailed interactions, visual design, prototyping, and final implementation.</li> <li>Explore broadly and design from first principles, questioning inherited patterns and assumptions when a better answer may exist.</li> <li>Bring a high level of interaction and visual craft to the Cards &amp; Credit experience, from the structure of a workflow to the details of hierarchy, typography, motion, and state.</li> <li>Collaborate with Mercury’s Brand team on physical cards and related products, creating a cohesive experience between the objects our customers hold and the product experiences surrounding them.</li> <li>Develop a deep understanding of our customers, communicate the reasoning behind your decisions clearly, and work through tradeoffs with your partners to arrive at the strongest solution.</li> </ul> <p>What you’ll bring:</p> <ul> <li>A strong portfolio of product work demonstrating exceptional product thinking, interaction design, and visual craft.</li> <li>An ability to understand complicated systems and turn them into simple, thoughtful product experiences.</li> <li>Deep curiosity about why a problem exists before deciding how to solve it, with a willingness to question assumptions and work from first principles.</li> <li>Real ambition for the work itself. You want to do the best work of your career here, and you’re energized by being surrounded by people who hold themselves to the same bar.</li> <li>A high bar for craft and the judgment to know where additional thought and detail meaningfully improve an experience.</li> <li>Comfort navigating ambiguity and taking ownership without waiting for every requirement to be defined.</li> <li>A habit of exploring multiple possibilities, prototyping ideas, and changing direction when a stronger solution emerges.</li> <li>Strong communication and collaboration skills, including the ability to articulate your thinking, explain tradeoffs, and build conviction with Product and Engineering partners.</li> <li>Deep care for customers and an ambition to create products that don’t just function well, but genuinely make their lives better.</li> </ul> <p>You don’t need a background in banking, fintech, cards, or credit. We care much more about whether you’ve demonstrated the ability to understand complicated problems and turn them into simple, thoughtful product experiences.</p> <p>Complexity can be learned. The instinct to find its essence is harder to teach.</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-AK1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees (any location):</div><div class="pay-range"><span>$189,000</span><span class="divider">&mdash;</span><span>$236,200 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$178,600</span><span class="divider">&mdash;</span><span>$223,200 CAD</span></div></div></div>

Senior Product Designer - Cards & Credit

<p><em>"No one can whistle a symphony. It takes a whole orchestra to play it." — H.E. Luccock</em></p> <h3>Role Overview:</h3> <p>Mercury's Vendor Strategy team is hiring a Knowledge &amp; Enablement Lead to own the frameworks and governance for how Mercury's risk operations — and the BPO partners who deliver them — document, learn, and prove what they do, as we scale toward bank readiness.</p> <p>This is one role spanning two disciplines: knowledge management (the single source of truth for how work gets done) and training (how internal and vendor teams learn to do it). It is a system design and framework role with real execution target behind it. You will set the requirements, standards, and review cadence that risk operations documents and trains against, you will directly manage a BPO-based team of content writers who produce against those standards, and you will drive adoption through enablement practitioners embedded on other teams.</p> <p>If you need positional authority to make change happen, this is the wrong role. If you can set a knowledge and enablement standard so clearly that people adopt it because it's obviously better, it's the right one.</p> <h3>About Our Team:</h3> <p>The Vendor Strategy function at Mercury manages risk outsourcing across two principal domains — company-wide Business Process Outsourcing (BPO) and Risk Platform SaaS (KYC, KYB, IDV, AML, etc.) — and is building the enablement backbone of policy, procedure, standards, and training that lets that ecosystem scale. We're growing the team to manage an expanding vendor ecosystem, address rapidly evolving needs, and drive strategic value for Mercury.</p> <h3>Key Responsibilities:</h3> <ul> <li><strong>Own the knowledge framework.</strong> Define the architecture for the canonical library of risk-operations procedures — the ownership model, versioning, last-published and next-review dates, deprecation rules, and a live annual review cycle. Design for how knowledge is increasingly accessed and applied through AI-powered tools, not only how it is documented and stored. This is a systems problem before it is a writing problem.</li> <li><strong>Set policy, procedure, and documentation standards.</strong> Own the standards, templates, and structural conventions that govern how policy and procedure get written across risk operations — structured so business risk can build RCSAs and controls directly from them, and so compliance can approve regulatory content against a consistent format rather than a bespoke one each time.</li> <li><strong>Govern adoption and quality.</strong> Run the governance layer that keeps standards live: review cadence, compliance against the standard, exception handling, and escalation when programs drift. Own the audit and examination readiness of the documentation estate.</li> <li><strong>Partner with internal and BPO enablement teams.</strong> Collaborate with technical content writers and training leads — helping to identify priorities, provide feedback, and set standards.</li> <li><strong>Define requirements for teams you don't manage.</strong> Set the enablement and documentation requirements that enablement practitioners embedded across risk programs execute against, and make those requirements clear, useful, and adoptable without a reporting line to enforce them.</li> <li><strong>Architect training and certification.</strong> Design a training and certification system built for vendor delivery — translating complex operational content for BPO audiences through milestone-based curricula, topic-level certifications, and routing by certification — distinct from an internal-only L&amp;D lens.</li> <li><strong>Instrument the function.</strong> Define and report the metrics that show the programs improving over time: time-to-productivity, certification coverage, procedure freshness and review compliance, and the link between quality-failure patterns and training interventions.</li> <li><strong>Enable cross-skilling.</strong> Build the documentation and certification pathways that let staffing flex across risk programs (onboarding, ODD/EDD, AML/sanctions, fraud, disputes) as demand moves</li> </ul> <h3><strong>Qualifications:</strong></h3> <ul> <li>7–10+ years of experience in knowledge management, enablement/L&amp;D, operational training, or related functions, including experience building or substantially scaling a knowledge-management and/or enablement function.</li> <li>Experience operating in a regulated industry or similarly complex, control-oriented environment.</li> <li>A hybrid skill set spanning knowledge management and enablement/L&amp;D — able to design both the systems that govern how operational knowledge is created and maintained and how teams are trained and certified against it.</li> <li>Experience designing knowledge, training, and certification programs for BPO or outsourced operations teams, with an understanding of how to make complex information clear, accessible, and actionable for a BPO audience.</li> <li>Experience leading a team, pod, or vendor-delivered group — setting priorities and performance expectations, providing direct feedback, maintaining a high quality bar, and developing capability.</li> <li>Track record of setting standards that teams outside your reporting line actually adopted, demonstrating strong cross-functional influence without authority.</li> <li>Strong systems thinking and writing skills, with the ability to build practical operating models and cadence in ambiguous or evolving environments.</li> <li>Experience defining and reporting metrics that demonstrate the effectiveness of knowledge and enablement programs, including their impact on operational performance.</li> <li>A thoughtful perspective on how AI can improve knowledge management and enablement, including how AI-powered tools can help teams find and apply accurate information in real time.</li> </ul> <h3><strong>Preferred Skills &amp; Experience:</strong></h3> <ul> <li>Experience in financial services, banking*, fintech, payments, or a related financial-services environment.</li> <li>Familiarity with regulated operations such as KYC/KYB, AML, fraud, or disputes, and with what an examiner or internal auditor expects documentation to look like.</li> <li>Familiarity with knowledge-management and enablement platforms ideally Guru, WorkRamp, or similar tools.</li> <li>Experience operating as the central standard-setter across a federated or decentralized organization.</li> <li>Startup or high-growth experience; comfort building from a blank page.</li> </ul> <p>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>#LI-DR1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:</div><div class="pay-range"><span>$163,000</span><span class="divider">&mdash;</span><span>$203,800 USD</span></div></div><div class="pay-input"><div class="title">US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: </div><div class="pay-range"><span>$146,700</span><span class="divider">&mdash;</span><span>$183,400 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$154,100</span><span class="divider">&mdash;</span><span>$192,600 USD</span></div></div></div>

Knowledge & Enablement Lead

<p>In 1905, chief engineer John Stevens inherited one of the most ambitious infrastructure projects in history: the Panama Canal.</p> <p>The challenge wasn’t digging a ditch between two oceans. It was figuring out how to move ships safely through a system of locks, gates, reservoirs, and changing conditions without bringing global commerce to a halt.</p> <p>The solution wasn’t to stop movement. It was to create a framework that allowed movement at scale.</p> <p>Modern financial infrastructure presents a similar challenge. Payment systems, banking products, compliance obligations, and regulatory frameworks all exist for a reason. The goal isn’t to eliminate complexity. It’s to build systems that allow innovation, growth, and customer value within it.</p> <h3><strong>Who we are</strong></h3> <p>Since 2019, Mercury has been on a mission to reinvent banking‡ for the modern age. We blend elegant design and cutting-edge technology to offer checking and savings accounts, debit cards, payment services, credit products, cash management tools, and sophisticated analytics. Everything we build reflects our belief that financial products should be thoughtfully crafted, fast, transparent, and genuinely enjoyable to use.</p> <p>As we continue expanding and iterating on our product offerings and as we work to build a nationally chartered bank, we’re looking for a Counsel, Product &amp; Regulatory (Payments &amp; AML) to help us navigate increasingly complex questions at the intersection of product, regulation, and financial infrastructure.</p> <h3><strong>About the team</strong></h3> <p>Our Product &amp; Regulatory Legal team operates like the rest of Mercury: with urgency, curiosity, and a bias toward action.</p> <p>We embed with product teams from early ideation through launch, working alongside engineers, designers, compliance partners, operations teams, and risk stakeholders to get products right. We move fast, we take ownership, and we don’t wait to be asked. If something needs figuring out, we’re up to the task.</p> <p>We are not a team that sits on the sidelines reviewing finished proposals. We work alongside our partners to identify risks, unlock opportunities, and find practical paths forward. We care deeply about good judgment, strong relationships, and building frameworks that scale.</p> <p>&nbsp;</p> <h3><strong>What you’ll do</strong></h3> <ul> <li><strong>Advise on payments products and infrastructure.</strong> You’ll support a broad portfolio of payments-related initiatives across Mercury. You’ll advise on matters involving payment rails, product launches, operational incidents, partner relationships, and customer-facing experiences. You’ll help product teams navigate regulatory complexity while continuing to build exceptional products.</li> <li><strong>Partner across the company.</strong><strong> </strong>This role sits at the intersection of Product, Compliance, Risk, Engineering, Operations, Partnerships, and Legal. You’ll build trusted relationships across these functions and bring legal perspective into conversations early, not as a checkpoint, but as a low-ego, high-ownership thought partner.</li> <li><strong>Help launch new capabilities.</strong> Mercury is continuing to expand its product offerings while building a nationally chartered bank. You’ll support new payment capabilities (like Zelle) from early exploration through launch, helping teams identify risks, evaluate options, and make sound decisions in ambiguous environments.</li> <li><strong>Support financial crimes initiatives.</strong> You’ll work closely with Mercury’s AML Advisory, Sanctions, Compliance, and Risk teams on matters involving financial crimes compliance. You’ll help interpret requirements, evaluate new initiatives, and develop practical guidance that enables teams to move efficiently while maintaining an appropriate risk posture.</li> <li><strong>Build scalable guidance.</strong> The best legal advice solves more than the question in front of you. You’ll help create frameworks and guidance that improve consistency, reduce friction, and allow the organization to make better decisions over time.</li> <li><strong>Use AI intentionally.</strong> Bring a working knowledge of AI tools in legal workflows and a genuine interest in finding new ways to drive efficiency. We’re building a legal team that works smarter, not just harder.</li> <li><strong>Stay curious and adaptable.</strong> The regulatory and product landscape continues to evolve quickly. New payment rails emerge. Regulatory expectations shift. Business priorities change. You’ll embrace that complexity and continue learning alongside it.</li> </ul> <h3><strong>What you should have</strong></h3> <ul> <li>4+ years of legal experience.</li> <li>Active license to practice law in at least one U.S. jurisdiction.</li> <li>Experience supporting fintechs, banks, payment companies, sponsor-bank programs, payment networks, BaaS providers, or regulators with substantial payments- or AML-related exposure.</li> <li>Strong working knowledge of payments-related regulatory frameworks, and an interest in emerging areas like stablecoins.&nbsp;</li> <li>Familiarity with BSA/AML and sanctions requirements.</li> <li>Exceptional communication skills. You know your audience and tailor accordingly.</li> <li>Strong judgment and comfort operating in ambiguous environments.</li> <li>A proactive sense of ownership. You’re comfortable saying, “I don’t know yet, but I’ll find out.”</li> <li>Genuine curiosity about financial products, financial infrastructure, and the evolving regulatory landscape.</li> <li>Strong working knowledge of AI use cases within legal roles and/or financial services generally and genuine interest in using AI to drive efficiency in your work.</li> </ul> <h3><strong>What will make you successful here</strong></h3> <p>Mercury is a place where lawyers are expected to have a point of view. Not just about what a regulation requires, but about how a product can meet that requirement in a way that’s thoughtful, scalable, and good for customers.</p> <p>The people who thrive on this team treat ambiguity as an invitation rather than a reason to pause. They read a regulation and think about what it permits, not just what it prohibits. They understand that legal advice is most valuable when it helps the business make a decision, not when it simply identifies a risk.</p> <p>You’ll also spend a meaningful amount of your time on work that may not look like traditional legal practice: helping scope cross-functional projects, pressure-testing product designs, navigating operational questions, and building processes alongside compliance and operational partners.</p> <p>If you’re energized by that kind of work, and if you measure your impact by whether the product, process, or customer experience got better—not just whether the memo was technically correct—you’ll do well here.</p> <h3><strong>Why this role</strong></h3> <p>This is an opportunity to join Mercury during a uniquely consequential period of growth.</p> <p>You’ll help support existing products while contributing to the development of new capabilities as Mercury builds a nationally chartered bank. You’ll work alongside experienced legal, compliance, product, and banking professionals, gain exposure to a wide range of regulatory and product questions, and have meaningful ownership early in your career. You’ll also help shape how Mercury approaches payments and financial crimes legal support for years to come.</p> <p><em>While we’ve received conditional approval to become a bank, Mercury today is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Investment advisory products and services offered by Mercury Advisory, LLC ("MA"), an SEC-registered investment adviser. MA is a wholly-owned subsidiary of Mercury Technologies, Inc..</em></p> <p>Mercury values diversity &amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p><span data-sheets-root="1">#LI-JD1</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong><br>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <p>Our target new hire base salary ranges for this role are the following<strong>:</strong></p></div><div class="title">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:</div><div class="pay-range"><span>$186,400</span><span class="divider">&mdash;</span><span>$209,700 USD</span></div></div><div class="pay-input"><div class="title">US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: </div><div class="pay-range"><span>$167,800</span><span class="divider">&mdash;</span><span>$188,700 USD</span></div></div><div class="pay-input"><div class="title">Canadian employees (any location):</div><div class="pay-range"><span>$176,100</span><span class="divider">&mdash;</span><span>$198,200 CAD</span></div></div></div>

Counsel, Product & Regulatory - Payments & AML

<p data-renderer-start-pos="59"><em>Notice to applicants:<br><br>We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid.</em></p> <p data-renderer-start-pos="59"><span style="font-size: 12pt;"><strong data-renderer-mark="true">ABOUT KHAN ACADEMY</strong></span></p> <p data-renderer-start-pos="79">Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.</p> <p data-renderer-start-pos="581"><strong data-renderer-mark="true"><span style="font-size: 10pt;">OUR COMMUNITY</span>&nbsp;</strong></p> <p data-renderer-start-pos="597">Our students, teachers, and parents come from all walks of life, and so do we.&nbsp;Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger.&nbsp;We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve.&nbsp;We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.</p> <h3><span style="font-size: 10pt;"><strong>JOIN OUR MISSION TO HELP EVERY CHILD LEARN</strong></span></h3> <p>At Khan Academy, our legal team is passionate about the intersection of education technology, ethical technology, privacy, and legal practice. We use our legal skills to advance Khan Academy's mission, centered on helping learners and their families, tutors, teachers, and schools improve learning outcomes worldwide. We're seeking a legal professional interested in joining us for a <strong>limited term/fixed term fellowship</strong>, supporting the Khan Academy Kids team as it designs and launches new products for young learners around the globe. <span style="text-decoration: underline;">This term of the fellowship will end on June 30, 2028</span>.</p> <h3><span style="font-size: 10pt;"><strong>ABOUT KHAN ACADEMY KIDS</strong></span></h3> <p>Khan Academy Kids is a free and fun learning program for children ages two to eight. Kodi Bear and a cast of animated characters lead children on a personalized education journey filled with fun, standards-aligned activities in early literacy, math, executive functioning, and social-emotional skills. Built by a small but mighty team, Khan Academy Kids is used by millions of children in homes and classrooms around the world. The Khan Kids team is now expanding its reach with new products and features, including a program designed to teach English to young learners globally.</p> <p><span style="font-weight: 400;"><span style="font-size: 12pt;"><strong>THE ROLE</strong></span><br></span></p> <p>This fellowship offers a meaningful opportunity for a legal professional with a strong background in product counseling, privacy, and international regulatory matters to support one of Khan Academy's most exciting growth areas. You will serve as the primary legal partner to the Khan Kids team, guiding the design and launch of new products and features with a particular focus on our new program for English language learning for global audiences. Your work will span privacy compliance for children's products, international market entry analysis, and the drafting of customer-facing legal documents, all in service of bringing joyful, high-quality learning experiences to young children everywhere. Join us in our commitment to providing free, world-class education for anyone, anywhere.</p> <p>Our Senior Legal Counsel, Khan Academy Kids will be working closely with the Khan Kids team, providing day-to-day legal support across product development and international expansion:</p> <ul> <li>Serve as the business partner to the Khan Kids product, engineering, and international programs teams, providing first-line legal and regulatory guidance on new features and products.</li> <li>Provide product counseling throughout the development cycle, from ideation through launch, with a focus on privacy-by-design, age-appropriate content and data practices, and responsible use of AI in children's products.</li> <li>Advise on privacy compliance for children's products under COPPA, GDPR (including age-appropriate design requirements), and regional data protection laws applicable to young users in target markets.</li> <li>Draft, review, and update terms of service, privacy policies, and parental consent flows for Khan Kids products, including the new English-learning program.</li> <li>Analyze tax, business registration, and digital services laws relevant to offering Khan Kids products in international markets.</li> <li>Coordinate with local counsel in target jurisdictions to confirm regulatory requirements and obtain market-specific legal advice.</li> <li>Develop scalable legal resources such as compliance guides, contract templates, and internal training materials tailored to the Khan Kids product line.</li> <li>Collaborate with cross-functional partners to create user experiences that are both legally compliant and true to the playful, child-centered spirit of Khan Academy Kids.</li> <li>Tackle additional legal matters as they arise, with a global perspective.</li> </ul> <p>This is a remote role reporting to our General Counsel.</p> <p><span style="font-size: 12pt;"><strong>WHAT YOU BRING</strong></span></p> <ul> <li>8+ years of legal practice experience, with a proven track record of advising on the design, launch, and scaling of consumer-facing websites or applications in global markets</li> <li>JD or LLM from an accredited U.S. law school, and be an active member in good standing of at least one U.S. state bar association</li> <li>Demonstrated ability to lead legal work streams independently, driving strategy and execution across product, privacy, and international regulatory matters</li> <li>Deep experience in privacy compliance for consumer products, including designing and implementing privacy programs, drafting user-facing legal documents, and embedding privacy-by-design principles into product development</li> <li>Expertise in children's privacy (COPPA, GDPR, age-appropriate design codes, or similar frameworks); OR at a minimum, you must have a demonstrated commitment to developing deep expertise in this area</li> <li>Experience navigating international regulatory landscapes, including coordinating with local counsel and advising on market entry requirements across multiple jurisdictions</li> <li>A track record of translating complex regulatory requirements into clear, actionable product guidance that enables teams to move quickly while maintaining compliance</li> <li>Strong business judgment: you can independently analyze, assess, and communicate business and legal risks, and develop practical solutions that balance legal requirements with product and business goals</li> <li>Experience building and maintaining strong cross-functional relationships, with the ability to influence and align stakeholders across product, engineering, and business teams.</li> <li>Comfort operating in a fast-moving environment where you set priorities, manage ambiguity, and make judgment calls with confidence</li> <li>Highly organized with an acute attention to detail</li> <li>A passion for early childhood education and a genuine attentiveness to building products that serve young children and their families</li> <li>Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere"</li> <li>Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization</li> </ul> <h3><span style="font-size: 10pt;"><strong>NICE TO HAVE</strong></span></h3> <ul> <li>Certification in privacy or data security (CIPP or similar)</li> <li>Experience with AI governance, responsible AI principles, or regulatory frameworks applicable to AI in consumer or children's products</li> </ul> <p><span style="font-size: 12pt;"><strong>PERKS AND BENEFITS</strong></span></p> <p data-renderer-start-pos="1639">We may be a non-profit, but we reward our talented team extremely well! We offer:</p> <ul class="ak-ul" data-indent-level="1"> <li>Competitive salaries</li> <li>Ample paid time off as needed – Your well-being is a priority</li> <li>8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost</li> <li>Remote-first culture - that caters to your time zone, with open flexibility as needed, at times</li> <li>Generous parental leave</li> <li>An exceptional team that trusts you and gives you the freedom to do your best</li> <li>The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education</li> <li>Opportunities to connect through affinit

Senior Legal Counsel (Product), Khan Kids

<div class="content-intro"><div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section">Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit <a class="c-link" href="http://www.redditinc.com/" target="_blank" data-stringify-link="http://redditinc.com" data-sk="tooltip_parent">www.redditinc.com</a>.</div> </div> </div> </div> </div> </div></div><p><strong>Location: At Reddit we continue to grow our teams with the best talent. We're completely&nbsp;<a href="https://www.redditinc.com/blog/evolving-reddits-workforce/">remote friendly</a>.</strong></p> <p><strong>Team Description:</strong></p> <p>The Marketing Science team at Reddit leverages data to maximize the impact of Reddit’s own marketing investments. We serve as the engine behind our growth, using advanced experimentation, causal inference, and econometrics to understand what drives users to Reddit and what brings advertisers to our platform. We work at the intersection of brand building and performance marketing, ensuring every dollar spent is an investment in the long-term health of our ecosystem.</p> <p><strong>Role Description:</strong></p> <p>Reddit is looking for a highly experienced Staff Data Scientist to lead the strategy and technical execution of our Marketing Intelligence efforts. In this role, you will be the primary architect of how we measure and optimize Reddit’s marketing spend. You will focus on two critical flywheels: <strong>B2B Marketing</strong> (acquiring and retaining advertisers) and <strong>B2C Growth</strong> (acquiring and engaging new Redditors).</p> <p>This is a high-autonomy, high-impact role where you will set the long-term strategic goals for Reddit’s marketing measurement, influencing senior leadership and defining how we value our brand and performance efforts.</p> <p><strong>Responsibilities:</strong></p> <ul> <li><strong>Set Long-Term Marketing Strategy:</strong> Define the 2–3 year technical roadmap for marketing measurement. Establish the "North Star" metrics and frameworks that determine how Reddit allocates hundreds of millions in marketing budget.</li> <li><strong>Optimize Marketing ROI:</strong> Build and refine Media Mix Models (MMM) and Multi-Touch Attribution (MTA) systems to mathematically quantify the incremental impact of marketing spend.</li> <li><strong>Bridge B2B &amp; B2C Growth:</strong> Design unified frameworks to optimize marketing aimed at both new advertisers (driving revenue) and new users (driving engagement), identifying synergies where brand awareness for one fuels growth for the other.</li> <li><strong>Advance Causal Inference &amp; Experimentation:</strong> Lead the design of complex "always-on" incrementality testing and geo-holdout experiments. Develop methodologies to measure the long-term "halo effect" of brand marketing on organic growth.</li> <li><strong>Lead Through Influence:</strong> Collaborate deeply with Marketing, Growth, and Finance to translate complex data insights into actionable budget shifts.&nbsp;</li> <li><strong>Be the Technical Guide for the Team</strong>: Mentor junior scientists and set the technical bar for code quality and statistical rigor across the Marketing organization.</li> </ul> <p><strong>Minimum Qualifications:</strong></p> <ul> <li><strong>Education:</strong> Advanced degree (Master’s or Ph.D.) in Statistics, Economics, Mathematics, or a related quantitative field.</li> <li><strong>Experience:</strong></li> <ul> <li>For M.S. holders: 10+ years of industry experience in marketing science, growth data science, or econometrics.</li> <li>For Ph.D. holders: 6+ years of industry experience.</li> </ul> <li><strong>Domain Expertise:</strong> Deep understanding of the marketing ecosystem, including hands-on experience with Marketing Mix Modeling (MMM), Incrementality Testing, and Customer Lifetime Value (LTV) prediction.</li> <li><strong>Technical Skills:</strong> Advanced proficiency in Python or R and SQL. Experience building production-grade data pipelines and using machine learning for predictive modeling (e.g., churn prediction, lead scoring).</li> <li><strong>Strategic Communication:</strong> Proven track record of influencing C-suite stakeholders and "translating" complex statistical concepts into business strategy.</li> <li><strong>Adaptability:</strong> Experience working in fast-paced environments where you must navigate ambiguity and build frameworks from the ground up.</li> </ul> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>Experience with Bayesian structural time series or causal inference libraries.</li> <li>Previous experience in a high-growth marketplace or social media platform.</li> <li>A passion for the Reddit community and an understanding of our unique "Ads-as-Content" philosophy.</li> </ul> <p><strong>Benefits:</strong></p> <ul> <li data-renderer-start-pos="1344" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support</li> <li data-renderer-start-pos="1461" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Family Planning Support</li> <li data-renderer-start-pos="1488" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Gender-Affirming Care</li> <li data-renderer-start-pos="1513" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Mental Health &amp; Coaching Benefits</li> <li data-renderer-start-pos="1550" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Comprehensive Medical Benefits &amp; Health Care Spending Account</li> <li data-renderer-start-pos="1615" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Registered Retirement Savings Plan with matching contributions</li> <li data-renderer-start-pos="1681" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Income Replacement Programs</li> <li data-renderer-start-pos="1712" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Flexible Vacation &amp; Paid Volunteer Time Off</li> <li data-renderer-start-pos="1759" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Generous Paid Parental Leave</li> </ul> <p>&nbsp;</p> <p>#LI-REMOTE</p> <p>&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><p>In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.</p> <p><span style="font-weight: 400;">During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.&nbsp; We will not sell your personal information or disclose it to any third party for their marketing purposes.&nbsp; We will delete any recording of your interview promptly after making a hiring decision.&nbsp; For more information about how we will handle your personal information, including our retention of it, please refer to our <a href="https://redditinc.com/policies/candidate-privacy-policy">Candidate Privacy Policy for Potential Employees and Contractors</a>.</span></p> <p><em><span style="font-weight: 400;">Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.&nbsp; Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.</span></em></p></div>

Staff Data Scientist, Marketing

<div class="content-intro"><div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section">Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit <a class="c-link" href="http://www.redditinc.com/" target="_blank" data-stringify-link="http://redditinc.com" data-sk="tooltip_parent">www.redditinc.com</a>.</div> </div> </div> </div> </div> </div></div><p>Reddit is poised to rapidly innovate and grow like no other time in its history. This is a unique opportunity to leave your mark on one of the most influential and trafficked corners of the internet.&nbsp;</p> <p>Consumer data science plays a key role in fulfilling Reddit’s mission of bringing community &amp; belonging to the world through deep understanding of how we can better connect people to the best information and communities for them - the heart of Reddit’s product - from crypto to support groups, gaming to AMAs, travel tips to memes.</p> <p>As a Staff Data Scientist on the team, you will play an influential role in guiding product strategy through proactively identifying opportunities, conducting exploratory analyses and sharing insights, and driving learning through experimentation.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Help build the long term product strategy by identifying opportunities to attract new users, increase engagement, and drive retention&nbsp;</li> <li>Influence strategic roadmaps through data-driven insights into user behaviors and needs</li> <li>Design metrics that help evaluate the health of the business and the success of our products, including any ETL development needed for consistent and robust analysis</li> <li>Drive experimentation from design through execution and analysis to maximize learnings and guide future investment decisions</li> <li>Build self-serve tools for product and engineering partners that answer common questions and/or increase data literacy in the organization</li> <li>Work cross functionally with product, engineering, and design teams to ensure insights make it to the product</li> <li>Scale your work to other parts of the data organization through mentoring more junior data scientists, improving processes, and providing perspective on the most important problems</li> </ul> <p><strong>Required Qualifications:</strong></p> <ul> <li>Advanced degree (Master's or Ph.D.) in Statistics, Mathematics, Physics, Economics, or Operations Research</li> <li>For M.S. holders: 10+ years of industry experience in applied science or data science roles</li> <li>For Ph.D. holders: 6+ years of industry experience in applied science or data science roles</li> <li>Expert knowledge of SQL and relational databases</li> <li>Familiarity with statistical analysis and the preferred programming languages of the team (R / Python)</li> <li>Demonstrated ability to influence and guide product strategy with data</li> <li>Demonstrated ability to take ambiguous problems and solve them in a structured, hypothesis-driven, data-supported way</li> <li>Familiarity with causal inference techniques and causal models</li> <li>Excellent communication and experience working with senior leaders / stakeholders&nbsp;</li> <li>Entrepreneurial, self-directed, and enthusiastic about solving problems</li> <li>Demonstrated ability to mentor other data scientists and share best practices to elevate the data science practice at Reddit</li> <li>Conform in innovative and fast-paced environments, and have a bias toward action.</li> <li>Can discuss complex topics with technical and non-technical audiences</li> </ul> <p><strong>Benefits:</strong></p> <ul> <li data-renderer-start-pos="1344" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support</li> <li data-renderer-start-pos="1461" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Family Planning Support</li> <li data-renderer-start-pos="1488" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Gender-Affirming Care</li> <li data-renderer-start-pos="1513" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Mental Health &amp; Coaching Benefits</li> <li data-renderer-start-pos="1550" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Comprehensive Medical Benefits &amp; Health Care Spending Account</li> <li data-renderer-start-pos="1615" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Registered Retirement Savings Plan with matching contributions</li> <li data-renderer-start-pos="1681" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Income Replacement Programs</li> <li data-renderer-start-pos="1712" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Flexible Vacation &amp; Paid Volunteer Time Off</li> <li data-renderer-start-pos="1759" data-local-id="92245e03-d1a4-4606-97c4-5b345e8f929e">Generous Paid Parental Leave</li> </ul> <p>&nbsp;</p> <p>#LI-REMOTE</p> <p>&nbsp;</p><div class="content-conclusion"><p>In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.</p> <p><span style="font-weight: 400;">During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.&nbsp; We will not sell your personal information or disclose it to any third party for their marketing purposes.&nbsp; We will delete any recording of your interview promptly after making a hiring decision.&nbsp; For more information about how we will handle your personal information, including our retention of it, please refer to our <a href="https://redditinc.com/policies/candidate-privacy-policy">Candidate Privacy Policy for Potential Employees and Contractors</a>.</span></p> <p><em><span style="font-weight: 400;">Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.&nbsp; Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.</span></em></p></div>

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