Company Description AutoHDR is an AI real estate photo editing platform. We launched less than a year ago and already edit 25% of U.S. real estate listings. We’re building a category-defining product and looking for people who want to help us scale it fast. This is an early hire on a small team of A players changing the industry. Role Description We’re hiring a Customer Support Rep to own inbound support and make sure the product is delivered well to users. This is not a passive support role. We want someone fast, sharp, calm under pressure, and great with people. Your job is to respond quickly, solve problems clearly, and make sure every customer gets the right outcome fast. You’ll handle inbound questions, quality issues, flagged shoots, human edit requests, and account-related problems. You’ll also be responsible for spotting when something is actually a bug, a churn risk, a sales opportunity, or an onboarding issue, and routing it correctly. We want someone who can think clearly, communicate well, and use judgment. You should be able to solve what can be solved, escalate what needs escalation, and always leave the customer feeling taken care of. You should also be constantly thinking about how support can be faster, smarter, and more scalable over time. Requirements You love helping people and communicating clearly. You are fast, organized, and highly responsive. You have strong judgment and know how to solve problems without overcomplicating them. You are high-agency and take ownership instead of waiting around. You can stay calm under pressure and handle urgent issues well. You pay close attention to detail and care about quality. You are good at figuring out whether something is a support issue, a bug, a churn risk, or a sales opportunity. You think in systems and naturally look for ways to improve workflows over time. You are comfortable working quickly across inboxes, tickets, Slack, and internal tools. Bonus if you: Have worked in customer support, operati

Customer Support Representative

Role: Customer Success Representative AutoHDR is the fastest growing AI startup in real estate media. We train custom image editing models for real estate, and are currently editing 25% of all US real estate listings! Join our team and work with an exceptional team to build cutting edge products and continue growing 20% month over month! Our vision is to produce the majority of media for the real estate industry - and you can join early on. The role: Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform. Call un-subscribed customers to collect feedback and conduct our winback process Call customers who report low quality ratings in realtime to proactively prevent churn. Consult them on how to prevent the issue & share upcoming product updates. Proactively call existing users to collect feedback and proactively mitigate any churn risks. Your key responsibility: Make sure 100% of tickets from un-subscribed customers and low quality ratings are called through every single day. Come up with ideas and systematic, data-driven approaches for churn prevention. Requirements: Background working with real estate photographers or editing companies Understanding of HDR or flambient real estate photo workflows Perfect English fluency and no accent Schedule: Full-time (US Business Hours) AutoHDR Core Values: Our core values are the fuel for our continuous 20% month over month growth. Iron sharpens iron in our office, and the entire dev team is bought in to winning together. Persistence You believe anything is possible - the only variable is how long it will take. You will always continue trying to solve a problem, look for new solutions, and figure it out at all costs through continous effort - even when most would give up. Optimism You believe strongly that you can accomplish anything you want - regardless of the odds. Even when the worst case scenario happens, and everything is on fire, you never dou

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AutoHDR

Customer Support Representative

Customer Retention Manager

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