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People are a company's greatest resource, which is why caring for employees and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. Access to on-site physicians, full direct primary care services, and excellent client support are the hallmarks of our program. By engaging a workforce and offering them a personal relationship with a primary care physician, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs for employers. We put employees' health first because amazing care yields amazing results. We are the next generation of workplace health centers. JOB SUMMARY The Account Manager champions the Proactive MD mission, vision, values, and Patient Promise by acting as a frontline representative for Proactive MDs clients and serving as a voice of the company throughout the client's relationship with Proactive MD. The position provides account management to a client or groups of clients to ensure needs are met and that strong, positive relationships are built. Additionally, the role provides general, non-management oversight of Health Center operations at the client site to ensure expectations are met. Work Remotely (Travel requirement up to 40%) ESSENTIAL DUTIES AND RESPONSIBILITIES Client Experience Acts as the primary client (employer) contact. Develops and maintains a trusted advisor relationship with client and key stakeholders to enhance client experience and retention. Manages all communication between the client and the Health Center staff. Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class client service, enhance client retention rates and offer client solutions delivered efficiently and effectively. Examples of internal stakeholders include the clients Environmental Health & Safety team, Human Resource team, and Facilities team