No Commute

At CDW , we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW . The Customer Success Manager – Microsoft Azure (CSM) acts as the strategic advisor and advocate for customers, supporting them on their cloud journey and driving adoption across all CDW technology spaces. The relationship cultivated by the CSM ensures that CDW understands customer business needs and technical challenges, so CDW can empower the customer to achieve their goals. The CSM has the requisite technical knowledge, insight, and customer-facing skills to effectively represent our Cloud Services within a customer’s environment and drive discussions with Product Managers and Solution Delivery Architects on future managed service or professional service solutions. In addition, the CSM will utilize first- and third-party tools to analyze the customer’s cloud environment to ensure they are operationally healthy and efficient and if not, will provide feedback on how to bring them back on track. What you will do: White Glove Service : Primary point of contact for assigned accounts; understand customer business goals and challenges and align CDW approach to fit Relationship Maintenance : Recurring cadence calls to review business goals and customer success planning; produce customer success plans in conjunction with the customer; semi-annual call to review invoices, spend, anomalies, and give advice on controlling costs while achieving business goals; drive customer retention and satisfaction (CSAT), as measured via Net Promoter Score Advocacy : Serve as an advocate for customers within CDW , representing their needs and providing