No Commute

Job Type: Full-time (40 hours/week) Salary Range: based on experience, with performance-based bonuses. Locations: Remote About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: Watch here Why Work with Us? We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. About the Company Our client is a London-based legal technology company transforming how large U.S. law firms manage side letters and contract data through its proprietary AI platform. They work with elite U.S. law firms and are rapidly scaling their operations to support a growing global client base. The company values forward-thinking, reliability, and clear communication—qualities that have made it a trusted partner to the most demanding legal teams. As they continue their next phase of growth, they’re building out a world-class Customer Support function to ensure every client receives fast, accurate, and white-glove service. Role Overview We are seeking a Customer Support Manager who will lead and scale the company’s client support operations. This is a hands-on leadership role; you’ll manage a small but growing support team, oversee daily ticket operations, and personally handle high-impact client interactions with some of the world’s top law firms. You’ll act as both player and coach : managing people, refining processes, and maintaining a proactive, high-touch support