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ABOUT MAPLE Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies. THE POSITION We’re hiring a Bilingual (French/English) Client Success Associate to join our Employer Programs pod within the Client Success team. Our employer partners offer Maple’s virtual care services as health and wellness benefits for their employees, and this role is central to ensuring they see strong adoption and satisfaction. In this role, you’ll deliver a best-in-class client experience by supporting program launches, driving engagement, and strengthening relationships with employer partners. You’ll work closely with cross-functional teams, including Sales, Marketing, and Product, to ensure smooth onboarding and program delivery. Your ability to communicate fluently in French and English will be key to supporting our national client base. You'll ensure employees and employers alike feel fully supported in accessing Maple’s services. You’ll bring a proactive, solutions-focused mindset and the conf