No Commute

About us Photoroom launched in 2020 after being accepted into Y Combinator and has become the world's most popular AI photo editor over the past four years. Our goal is to create the technology allowing anyone create studio-level product images in minutes. With over 300 million downloads and processing 5+ billion images annually, we serve both individual creators and major enterprises like Amazon, DoorDash, and Decathlon through our B2C app and B2B API solutions. We're a profitable, remote-friendly company that has raised Series B funding and aims for 40% year-over-year growth. Our team of 100+ passionate builders focuses on craft, innovation, and collaboration, creating exceptional impact for entrepreneurs and businesses worldwide. Role Summary We are looking for a Technical Customer Success Manager with a strategic mindset and a proactive approach. Over the past year, we’ve been expanding and taking on more and larger customers. We’re looking to grow our post-sales team to partner closely with our customers, not only helping them onboard onto Photoroom but also thinking long-term about the growth strategy of each account. You will work closely with our largest customers to guide them from onboarding through to adoption, ensuring their satisfaction and uncovering expansion opportunities. The majority of our Enterprise customers today use our API. This role requires a blend of technical expertise and customer-facing skills. Compensation: Salary range to come + Stock-Options/BSPCE Location: Within 1.5 hours travel by train/plane from NYC, with quarterly Paris office visits (fully reimbursed) About the Role You will be responsible for the day-to-day management and success of our Enterprise and self-serve customers , ensuring they are happy, supported, and expanding. You will manage daily communications, onboarding, demos, and troubleshooting with Enterprise and self-serve customer teams. You will work closely with the Technical Customer Lead (TCL) on strategies to