No Commute

About SH/FT Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients. The Opportunity We're looking for a player-coach to lead our Project Management team of 5 to 10 PMs who orchestrate hyper-personalized email programs for our major financial services client. You'll split your time between hands-on project leadership and coaching a fast-paced, high-performing team that delivers data-driven results. This isn't a behind-the-scenes role. You'll be the trusted partner to both clients and internal teams - the person who sees dependencies before they become blockers, translates ambiguity into action, and pushes everyone toward revenue-driving goals. You'll also establish the discipline's best practices, optimize processes, and set strategic direction for how PM operates at SH/FT. You’ll report directly to our SVP of Delivery Operations with a strong dotted line to the SVP, Managing Director on the account. What You'll Do Own multiple concurrent projects involving cross-functional teams with complex scopes. You'll create timelines, maintain project plans, and proactively identify risks, dependencies, and blockers before they derail delivery. Navigate between structure and speed: Fortune 500 clients have rigid processes, but the work moves fast. You'll apply the right methodology for each engagement rather than forcing a one-size-fits-all approach. Monitor project health and profitability: