US Remote Patient Care Advocate (Customer Service)

Job Title: Patient Care Advocate Job Location: Remote About Us: We are a dedicated team focused on improving access to affordable prescription medications for patients. By partnering with insurance companies, healthcare providers, and pharmacies, we work to reduce the financial burden of medications, ensuring that patients can access the treatments they need without excessive costs. Role Overview: As a key member of our team, you will help patients navigate our Prescription Payment Plan. This involves working closely with patients, insurance providers, healthcare professionals, and pharmacies to ensure seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment. What You’ll Do: Patient Enrollment & Eligibility : Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility. Prescription Coverage : Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications. Cost-Sharing & Payment : Reduce patients' out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable. Prescription Fulfillment : Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount. Refills & Continued Use : Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility. Program Renewal & Updates : Guide patients through annual renewals and inform them about any updates to the program or medication formulary. What We’re Looking For: High school diploma or GED required Experience in healthcare, insurance or customer service required (experience with prescription assistance programs is a plus) Strong attention to detail and ability to na