VIP Relationship Manager, Emerging Markets

Who We Are

About the Opportunity

What You’ll Be Doing

• Client Relationship Management

  • Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
  • Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
  • Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
  • Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly

  Business Development & Growth

  • Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
  • Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products)
  • Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan
  • Represent the exchange at key conferences, summits, and community events in the assigned region

  Market Intelligence & Feedback

  • Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa. 
  • Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions
  • Identify emerging trends in trading behavior and asset preferences among VIP client segments

What We Look For In You

• Experience & Background

  • 5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services
  • Proven track record managing high-value client portfolios with demonstrable revenue impact
  • Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred
  • Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage

  Skills & Competencies

  • Exceptional interpersonal and communication skills with the ability to build rapport across cultures
  • Strong commercial acumen with ability to identify revenue opportunities and close deals
  • Deep understanding of crypto products: spot trading, perpetual futures, options, and staking
  • Proficiency with CRM tools (Salesforce, HubSpot, or equivalent) and data-driven reporting
  • Self-starter mentality with ability to operate autonomously in