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Overview

About the Role - As a Senior Sales Engineer at Instacart, you'll have a unique opportunity to drive adoption of our flagship, industry leading ecommerce products and services directly to the largest retailers in North America and across the globe. This role requires you to lead consultative, technical-focused discussions with external and internal stakeholders, supporting new implementations and integrations. With your expertise, you'll guide customers through the sales cycle, providing both technical and product knowledge. Collaborating with cross-functional teams will give you a holistic understanding of Instacart's technical capabilities.

About the Team - You’ll join our Sales Engineering team, working at the intersection of Business Development, Product, Engineering, and Enterprise Solutions. We collaborate as one team to bring Instacart’s ecosystem to life for partners—aligning technical capabilities with strategic goals, informing product roadmaps with customer insights, and ensuring seamless handoffs into implementation. We value executional excellence, clear communication tailored to diverse audiences, and creative problem-solving that moves the business forward. 

About the job

• Work closely with Business Development team to develop and implement strategies to influence greater adoption of Instacart products and services
• Prepare for and lead technical discussions with teams ranging from executive level business stakeholders to engineers/developers, with the ability to tailor relevant content for the wide range of audience
• Gain a deep understand of the ever-changing Instacart eco-system to successfully provide consultative services to partners and business stakeholders
• Continually build technical knowledge and capabilities by interfacing with Instacart’s product and engineering teams as you will represent both to customers and business teams
• Work directly with various Enterprise Solutions teams to ensure smooth handoff of implementation scope and plans to ensure successful implementations
• Define internal processes and requirements to ensure these are accounted for during early stages of scoping
• Identify new opportunities from discussions with potential customers and market trends and provide feedback to Product teams to ensure we are building the right products for the market
• Create and maintain technical sales material to scale sales process
• Able to manage multiple work streams across multiple customers

ABOUT YOU

Minimum Qualifications

• 6+ years of previous working experience in a Sales Engineering/Solution Engineering or similar role
• Strong experiences selling technical products and solutioning/scoping integrations into client’s unique environments
• The ability to develop and own technical presentations and communications
• Excellent communication skills with the ability to balance complex technical concepts with business values
• Some travel required

Preferred Qualifications

• Proven experience developing and owning technical presentations and communications designed for stakeholders ranging from Executive-level contacts to Implementation Engineers
• Experience collaborating closely with cross functional teams across Business Development, Engineering, Product and Implementation.
• Analyze, design and implement RESTful services and APIs within complex enterprise architectures

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