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Location requirements: Remote-based role. Open to candidates in Eastern Time Zones About the Role BigPanda is seeking an experienced product designer to define the future of our AI-powered incident intelligence and automation platform. You’ll lead the design of breakthrough experiences that help enterprises detect, investigate, and resolve IT incidents faster. From AI-driven root cause analysis to intelligent event correlation and automated workflows, you’ll shape how the world’s leading enterprises harness AI to keep their digital services running smoothly. As a Product Designer , you’ll join a collaborative, impact-driven team that combines research, data, and design craft to deliver intuitive, trustworthy, and enterprise-ready experiences. Your work will directly influence how operations teams interact with AI on a daily basis, transforming complex IT environments into clear, actionable insights. What You’ll Do Own the end-to-end design strategy for BigPanda’s AI suite, including root cause analysis, anomaly detection, intelligent alert correlation, and AI-powered automation. Translate complex AI/ML capabilities into simple, intuitive, and trustworthy user experiences that help operations teams take action with confidence. Create experiences that synthesize vast streams of operational knowledge into accurate, explainable insights that are clear visualizations, intelligent citations, and confidence indicators. Drive 0→1 innovation by rapidly prototyping new AI-native product concepts, validating ideas with customers, and scaling solutions that deliver measurable improvements in incident response. Partner closely with product and engineering leadership to push the boundaries of what’s possible in enterprise AI, while respecting technical realities and performance needs. About You 10+ years in product design, including 3+ years designing AI/ML products, preferably enterprise-focused solutions. Deep experience with LLMs or AI/ML systems, and a passion for turning tec