No Commute

Headquarters: Costa Rica
URL: https://whaleseason.io

Fully Remote | Competitive Salary | ⏰ Full-Time

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The Opportunity

Join a fast-growing crypto iGaming company where you'll be the frontline of our player experience. We need someone who can deliver world-class support while building and nurturing our community—this isn't just a support role, it's a chance to shape how players experience crypto gaming.

Primary Focus: Customer Support (60%) | Community Management (30%) | Business Development (10%)

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What You'll Do Day-to-Day

Customer Support (Your Main Responsibility)

• Handle 40-60+ live chat and email tickets daily via Intercom
• Resolve crypto transaction issues, deposits/withdrawals, wallet problems, and gaming queries
• Troubleshoot technical issues with urgency and clear communication
• Document solutions and build out our help center
• Maintain 95%+ CSAT and sub-5 minute response times

Community Management

• Actively m