No Commute

Headquarters: New York
URL: https://InventiveGarage.com

The Opportunity

We're hiring our first full-time team member to be the voice of Inventive Garage. This isn't a typical "assistant" role—you'll own customer relationships end-to-end, build scalable processes, and directly impact revenue as we scale.

Schedule: Monday-Friday, 9am-6pm or 10am-7pm ET (your choice within this range)
Compensation: $44,000-$52,000 annually based on experience
Growth Path: Clear progression to Operations Manager as we add more team members

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What You'll Do

Customer Success & Sales Support (40%)
- Respond to pre-sale inquiries via phone, email, and chat
- Qualify inbound leads through our Shopify store and guide product selection
- Handle technical questions about product specifications, installation requirements, and compatibility
- Build rapport with both homeowners (typically 50s-70s) and professional contractors
- Manage multi-week sales cycles with thoughtful follow-up

Operations & Administration (40%)
- Process and manage orders in Shopify from inquiry through delivery
- Coordinate with suppliers, manufacturers, and logistics partners
- Maintain accurate records in HubSpot CRM
- Handle scheduling, documentation, and operational systems
- Manage customer issues through resolution

Process Building & Improvement (20%)
- Identify patterns in customer questions and create self-service resources
- Recommend and implement process improvements
- Flag supplier or product issues proactively
- Build SOPs as we scale operations

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