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About us: At Tugi Tark, we're redefining customer support with a platform crafted by professionals who truly get it. Our mission? To revolutionize how businesses connect with their customers, ensuring every interaction is impactful. By blending deep industry know-how with cutting-edge technology, we empower support teams to deliver standout experiences that keep customers happy and engaged. As a dynamic tech startup, we've just launched our innovative solution and are diving headfirst into the iGaming market. Our aim is to provide online operators worldwide with a tailored platform that supercharges their customer support operations, ensuring every interaction is seamless and efficient. Leveraging advanced AI capabilities, our platform not only streamlines support processes but also anticipates customer needs, delivering personalized and proactive assistance that sets new standards in the industry. The role: As an Agile Project Manager , you will facilitate Scrum ceremonies, manage project scope and risks, and align delivery with strategic business goals. By fostering collaboration, removing impediments, and coaching teams in Agile best practices, you will ensure continuous improvement and successful project outcomes. Key Responsibilities: Lead and facilitate Agile ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives). Guide the team in adhering to Scrum best practices and Agile principles. Identify and remove any impediments that may hinder the team’s progress. Collaborate with the development team to refine and prioritize the backlog, ensuring tasks are clearly defined, organized, and aligned with project objectives. Manage project scope and roadmap ensuring alignment with objectives and business priorities. Monitor project health and key delivery metrics, identifying any risks or issues. Serve as the main point of contact between the technical team, business stakeholders, and leadership to ensure transparency and alignment. Provide regular pr