No Commute

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Billing and Claims Support Representatitve to join our Customer Support team. This role would be responsible for organizing and processing claims into the database while maintaining accurate records of all claims and invoices processed. We are looking for someone who has experience ensuring the accuracy and efficiency of claims processing. and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

What You’ll Do

Billing and Claims Support

• Organize and process claims into our database, ensuring accuracy and efficiency.
• Maintain accurate records of all claims and invoices processed.
• Support a streamlined process for efficient and accurate billing.
• Work closely with internal team members to resolve billing issues and ensure timely reimbursement for Talkspace.
• Ensure compliance with relevant laws, regulations, and policies related to claims and billing.

Team Collaboration

• Communicate effectively with team members and other departments.

Performs other related duties as assigned.

About You 

• Bachelor's degree in accounting, finance, or related work-experience.
• 1+ year of experience with electronic claims processing and/or billing software required.
• Proficient in Microsoft Office (especially Excel).
• 2+ years of experience in billing and accounting is preferred.
• Healthcare experience, experience with medical billing codes and terminology is preferred.

Bonus Points

• Experience working in a provider's office or health insurance company

Benefits 

• Comprehensive Medical, Dental and Vision plans
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The hourly rate for this role is $24.50/hr. 

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER