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About Mainstay Mainstay is the leading market intelligence platform purpose built for buying, managing, and selling homes in the single family rental industry. As an AI native company, we turn complex data into clarity that helps the industry move forward with confidence. Founded within Opendoor, Mainstay launched as an independent company in 2024 and recently raised a Series A round led by Khosla Ventures. Ready to shape the future of real estate with AI? Join mainstay and help us redefine what’s possible in the single family rental space. If you thrive on solving complex problems and want to make a tangible impact in a fast-growing industry, we’d love to hear from you - apply now and let’s move the industry forward, together! About the role We’re hiring a Director of Operations Design & Strategy to build and scale the operating system for one of Mainstay’s business lines. You’ll report to the COO, lead a small team, and partner with Fulfillment, Product, Engineering, Analytics, and Revenue to turn strategy into shipped outcomes. You’ll mature new processes and tools to repeatability, then move on to the next priority, staying close to institutional customers and converting their needs into product and operational improvements. In this role you will: Own outcomes for one business line, including KPIs such as cost per unit, cycle time, forecast accuracy, and NPS; set targets and publish variance drivers monthly. Work cross functionally w/ departmental leaders to own the P&L performance of the business line Run the operating cycle end to end: annual/quarterly planning, resource prioritization, OKRs, risk register, and executive readouts. Stand up standard work and SOPs across markets; roll out workflow/BI/LLM-assisted tooling with training and adoption plans. Define the experimentation framework: success criteria, guardrails/sample sizes, decision gates, and how wins graduate to BAU. Build the analytics backbone with Data: metric definitions, lineage, access controls