No Commute

Location: Sweden (remote)

What you’ll do as a Solutions Engineering Manager

You are the team leader, enabler, point of reference and coach. You will work closely with our prospects and customers by shadowing and improving your team’s technical expertise. You will take care of new team members and you will ensure work loads are equally distributed within the team. You are personable and can provide constructive feedback when necessary. You will help escalate and identify issues quickly and efficiently and you will work with the other team leads and the regional lead to ensure proper regional coordination. The Solution Engineering Manager has a player/coach mindset and the ability/willingness to step into the field when needed, and lead by example. In addition, you will be expected to partner closely with peer sales leaders and drive to revenue targets.

To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer’s needs.

Examples of desirable skills, knowledge, experience and goals

Our Solutions Engineers and Managers come from a wide range of backgrounds: engineering, software development, finance, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture.

What you need

The Solution Engineering Manager role requires you to have the ability to effectively manage and grow your team, as well as possess the technical prowess expected of a Solutions Engineer. Your capabilities may include a mix of the following:

• 15+ years of pre-sales / SE experience in a reputable IT company. 
• 5+ years of experience as a frontline or second level SE manager role.  
• Strong understanding of the Northern European (Benelux / Nordics) market, proven track record of business engagements with customers in that market. 
• Proven track record of business growth and talent acquisition (team building).
• Demonstrable experience in coaching, leadership skills and team management
• Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios
• Understanding of customers buying decision process and how to influence it, and the ability to make intelligent business decisions to drive to revenue targets
• Expertise in internet technologies: OSI Model layers 1-7, BGP, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.

Bonus points:

• BSc/MSc or equivalent degree in a technology related field.
• MBA is a plus.  
• Demonstrated experience with a scripting or programming  language (e.g. Python, JavaScript, Bash, Go) and a desire to expand those skills;
• Industry and technology certifications
• Exposure to emerging technical landscape trends, such as Zero Trust and Serverless computing.
• Experience in Cloud project deployments
• Speaking one other European language in addition to fluent English

Inter-Team Goals

• Work directly with the Sales Director of the region in a 1-to-1 alignment. 
• Cultivate cross SE team/office coordination, keep us all connected as one team
• Facilitate knowledge transfer between SE teams globally. 
• Develop strong relationships outside of SE organization to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc)
• Maintain strong communications with Account Executives and Customer Success leads

Intra-Team Goals

• Keep the pulse of the team: who is happy, productive, performing. Know each member’s strengths and how they would each like to develop
• Exemplify and cultivate positive culture traits. Provide support and confidence to team members
• Effectively deal with performance issues and provide relevant, timely feedback.
• Cultivate a very open communication environment. Criticism is welcome and appreciated
• Maintain a culture of independence, collaboration and results focus.