No Commute

About the Role This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents). This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required. Success Factors Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. High Accountability – We value people who hold themselves to high standards and consistently deliver results. Responsibilities This is primarily a voice-based role , with additional responsibilities that include handling emails as needed Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure c