No Commute

We are now seeking a talented and detail-oriented Order Management to support our growing US business operations. This role will ensure a seamless post-delivery financial process by initiating customer invoicing once goods are shipped or confirmed received, including all applicable costs such as freight, tariffs, and mark-ups. The Operations Manager will coordinate closely with Finance to track payments, issue taxable documentation, and proactively manage accounts receivable follow-up. What will you do: • Oversee day-to-day operational activities in the US, ensuring smooth coordination across departments. • Manage ordering processes from vendor coordination to order tracking and delivery follow-up. • Handle invoicing, including preparation, verification, and timely submission to clients. • Coordinate with suppliers, partners, and internal teams to meet delivery schedules and operational goals. • Maintain accurate operational records, reports, and documentation. • Support the COO (based in the US) in operational planning and process improvements. • Assist with logistics and inventory management for hardware deliveries to customers and partners. • Monitor and report on key operational KPIs. • Ensure compliance with company policies and operational procedures. • Manage the post-delivery financial workflow by initiating customer invoicing once goods are shipped or confirmed received, ensuring all applicable costs such as freight, tariffs, and service mark-ups are included. • Coordinate closely with the Finance team to track payments, issue taxable documentation, and proactively manage accounts receivable follow-up, allowing Sales to focus on business growth while ensuring timely and accurate cash flow. Requirements • 2+ years of experience in operations, order management, invoicing, or related roles. • Strong organizational skills with excellent attention to detail. • Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP/CRM systems is a plus. • Ex