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Director, Development Operations

Mozilla Foundation is a non-profit building a better technology future — powered by people, open by design, fueled by imagination.

We deliver people-first alternatives to today’s extractive systems. We build side by side with developers, innovators and advocates, united in the belief that a better technology future is not only possible — it’s ours to create.

Team

The Development team at Mozilla Foundation drives the philanthropic support that fuels our mission to ensure the internet is a global public resource, open and accessible to all. The team builds meaningful relationships with individual donors, foundations, and partners who share our vision for a healthier internet. Through strategic fundraising initiatives, we secure the resources needed to advance Mozilla's mission of promoting openness, innovation, and opportunity online.

The Director, Development Operations plays a leadership role within the team by owning the operational strategy, systems, and data infrastructure that enable the Development team to meet its fundraising goals effectively and sustainably. 

This role reports to the Vice President, Development and partners closely across Technology Platforms, Finance, and programmatic teams to ensure strong alignment, operational excellence, and donor-centered systems. The role also directly manages the Senior Coordinator, Development Operations and the Prospect Research Manager.

Job responsibilities

Here are some projects you'll likely work on in your first 6 months:

• Establish and refine tracking and reporting processes to monitor progress against fundraising goals, including monthly impact reporting
• Assess and strengthen development systems, workflows, and data practices, including Salesforce optimization and adoption
• Partner with Finance, People, and Operations to develop and manage the Development team budget
• Advance projections planning and revenue tracking processes to support sustainable fundraising growth.
• Design and facilitate Development team meetings and plan team work weeks to drive alignment and shared learning

As a  Director, Development Operations at Mozilla Foundation, you will work on…

Team Priorities, Planning & Budgeting

• Own and lead annual Development planning, including setting priorities, OKRs, and projections
• Overseeing pipeline-building strategy to ensure sustainable fundraising growth
• Track performance against goals and provide clear, data-informed updates to the VP, Executive Team, and Leadership Team
• Develop and oversee the Development team budget in close partnership with Finance, People, and Operations

Systems, Processes & Data

• Set the operational strategy for development systems, processes, and tools that enable effective cross-team collaboration
• Advance the team’s use of data in decision-making by defining priority metrics, strengthening data hygiene, and improving reporting and dashboards
• Serve as the primary decision-maker and escalation point for Development’s partnership with the Technology Platforms team
• Partner closely with the Tech Platforms team in overseeing Salesforce optimization, prioritization, protocols, training, and adoption
• Ensure effective systems and processes for gift processing, reconciliation, and prospect research

Cross-Functional Leadership & Culture

• Partner closely with Technology Platforms, Finance, People, programmatic teams, and revenue stream leads to ensure alignment across fundraising systems and strategies
• Design and lead Development team meetings to advance strategic priorities and shared learning
• Plan and execute team work weeks to drive alignment, innovation, and connection
• Support onboarding and integration of new team members in partnership with People & Culture
• Contribute to building and reinforcing a culture of philanthropy across the organization

Your Professional Profile:

Experience & Background

• 10+ years of operations, systems, or campaign management experience within a nonprofit or philanthropy environment
• Demonstrated success leading complex, cross-functional initiatives with executive visibility
• Strong project management experience overseeing complex, multi-stakeholder initiatives
• Experience managing and developing staff, including remote teams

Fundraising Operations & Systems

• Deep expertise in fundraising operations and systems
• Knowledge of CRM systems (preferably Salesforce)
• Experience setting operational strategy for development systems, processes, and tools, including Salesforce optimization, protocols, training, and adoption
• Experience overseeing gift processing, reconciliation, and prospect research

Planning, Budgeting & Reporting

• Experience leading annual planning processes, including setting priorities, OKRs, and projections
• Experience tracking and reporting progress against goals, including executive and impact reporting
• Experience developing and managing team budgets in partnership with Finance

Data & Analytics

• Experience building short- and long-term data strategies to inform fundraising planning
• Strong analytical skills, including defining priority metrics, improving data hygiene, and strengthening reporting and dashboards
• Experience evaluating systems and implementing operational improvements

Cross-Functional Collaboration & Culture

• Experience partnering cross-functionally with Technology Platforms, Finance, People, and program teams
• Experience consulting on organization-wide fundraising systems and alignment
• Experience leading Development team meetings and executing team work weeks
• Experience contributing to building a culture of philanthropy within an organization

We Are Excited To See Any Additional Experience With:

• Experience supporting multiple revenue streams within a development function
• Experience strengthening supporter engagement systems across fundraising channels
• Experience advancing knowledge management practices across distributed teams

Salary and Benefits Information:

Mozilla Foundation is dedicated to fair and equitable compensation for our staff. We aim to pay a competitive and market-based salary based on the responsibilities and requirements of the role. We do no