No Commute

Responsibilities

• Own technical leadership across CX AI opportunities in the US, partnering with sales to shape deal strategy and customer outcomes.
• Run structured discovery workshops to surface business goals, technical constraints, regulatory considerations, and success metrics.
• Design future-state architectures that combine product analytics, marketing insights, and CX data within secure, compliant environments.
• Deliver tailored demonstrations that showcase Amplitude’s AI Agents, experimentation, journey analytics, and personalization workflows.
• Map RFP and RFI requirements to platform capabilities, including data governance, residency, and security controls.
• Scope pilots and proofs of concept with clear evaluation criteria, timelines, and mutual success plans.
• Advise executives on how analytics maturity can drive revenue growth, retention, and customer satisfaction.
• Navigate international privacy frameworks and industry regulations in partnership with legal and security teams.
• Capture field intelligence on competitive positioning, emerging CX patterns, and buyer objections to inform product and GTM strategy.
• Support post-sale transitions by ensuring technical alignment and continuity with Customer Success teams.

Requirements

• 6+ years in Solutions Consulting, Sales Engineering, or Technical Consulting roles within B2B SaaS.
• Demonstrated experience selling or implementing CX, CRM, analytics, or AI-driven platforms.
• Strong understanding of web technologies, APIs, integrations, and modern data architectures.
• Proven ability to guide complex enterprise evaluations involving multiple stakeholders.
• Experience addressing security, compliance, and data-privacy requirements in regulated or multi-country environments.
• Track record of running pilots, proofs of concept, and executive-level technical presentations.
• Willingness to travel across regionally distributed accounts as needed.

About You

• You approach complex problems with curiosity, rigor, and commercial empathy.
• You enjoy operating at the intersection of analytics, AI, marketing, and customer experience.
• You are comfortable advising senior executives and navigating nuanced regulatory discussions.
• You balance technical depth with clear, persuasive storytelling.
• You thrive in fast-moving environments and adapt quickly as products and markets evolve.
• You take pride in being prepared, precise, and relentlessly customer-focused.
• You see collaboration as a force multiplier and actively seek diverse perspectives.