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About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com , saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you. Learn more at www.ada.cx . We are seeking a dynamic and talented Undergraduate DevOps Intern/Co-op to join our DevOps team! Our DevOps/SRE team works behind the scenes to maintain reliability, observability, and automation for our systems. This experience provides a unique opportunity for 2nd or 3rd or 4th-year undergraduates to apply their skills and learn from experienced professionals. At Ada, our program runs for 4 months, with contract dates being January 7 to April 30, 2026. What You’ll Do: Support the DevOps team in maintaining and improving Ada’s infrastructure Debug incidents, triage issues, and help r