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The Role: At Apryse we rely on IT systems to power the solutions that help consumers around the world. We’re seeking an experienced senior IT operations specialist who has the technological skills to help solve the toughest challenges. This person will analyze current systems and assets, analyze, diagnose and solve complex user issues, and help manage our internal SaaS systems. The ideal candidate has extensive knowledge to handle complex problems, security, migrations, and advanced industry knowledge to keep us on the cutting edge. The senior IT operations specialist will have an immediate impact on the day-to-day effectiveness of our employees. Advanced user problem diagnosis within EMEA and APAC regions Root cause analysis of user issues Purchases, Intune/Jamf setups, configures and maintains devices Take responsibility for projects and solutions within the larger business initiative Research and evaluate emerging technologies, hardware, and software Track and maintain hardware and software inventory (MDM) Coordinates equipment shipments and receivables, as well as processes surplus equipment in accordance with ITS procedures. Responsibilities: Analyze departmental needs, and boost productivity, efficiency, and accuracy to inform business decisions Train employees to use software and hardware; troubleshoot issues and provide technical support when needed Maintains Department IT inventory system by keeping up-to-date and accurate records of serialized asset information. Plans and executes user office moves, adds and changes as required. This may include the involvement of ITS and local administration for large scale moves. Maintains and updates user IAM, account information and group permissions. Corresponds with users and staff concerning issue status, resolution and task completion with little need for escalation. Ensures docket monitor systems are functioning properly including maintenance, upgrades, and replacements as needed. Works with vendors to determine w