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We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data. As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them. The Opportunity As the Senior PM for Merchant Experience, you'll lead the transformation of the entire merchant journey at Paramount Commerce. Today, merchants experience fragmented touchpoints and manual processes requiring SQL queries. Tomorrow, they will experience product-led, self-service excellence that delivers value in hours, not weeks. This isn't about optimizing individual features; it's about orchestrating the complete merchant experience. You will drive the evolution from sales-led, support-dependent onboarding to a true platform where every touchpoint reinforces why merchants choose us. Your mission is to turn our merchant experience from a competitive risk into our primary growth engine. What You'll Do Merchant Experience Strategy: Own the end-to-end merchant journey from pre-sales through post-launch operations. You will develop and execute a product-led growth (PLG) strategy that enables self-serve onboarding, accelerates time-to-value, and drives measurable improvements in merchant satisfaction and retention. Self-Service Platform & Portals: Drive the transformation from manual, SQL-based configurations to a unified, self-service merchant and admin portal. This will become the single source of truth for all payment operations, elimi